GYMSUPPLEMENTS.CO.UK Reviews 95

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I place my order on 31st October '25 and to this day I still haven't received my order.... emailed serval times BUT no reply. Guessing I'm never going to see or here from them any time soon...... See more

Rated 3 out of 5 stars

Updating my review here. I originally put 1 star after not hearing back from them about my order. I waited 2 weeks without any update but eventually got my order. There’s definitely a communication... See more

Rated 1 out of 5 stars

Awful service – avoid at all costs! I decided to try this new supplement provider as their prices were slightly cheaper – I spent over £150 on my regular supplements and saved about £45. They pr... See more

Rated 5 out of 5 stars

Ive used gym supplements quite a few times now over the last 12 months and never had any problems. Mainly had mutant mass which is brilliant for extra calories if I'm struggling to meet my daily allo... See more

Company details

  1. Vitamin & Supplements Shop

Written by the company

GYMSUPPLEMENTS.CO.UK is a leading supplement retailer dedicated to providing high-quality supplements and honest advice to help you achieve your health and fitness goals.


Contact info

2.1

Poor

TrustScore 2 out of 5

95 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best for Price and with a full range

Best for Price and with a full range!
On the whole I have received great customer service, we had a hiccup on the last order which was quickly resolved. Highly recommended!

9 September 2024
Unprompted review
Rated 1 out of 5 stars

Old and hard pre workout

I don’t know what’s happened. I used to get great service and quality products. Ordered pre workout which arrived quickly but when it was opened, it was fully hard. I sent an email with a photo yesterday, no reply. Followed up again today, no reply.

19 August 2024
Unprompted review
Rated 1 out of 5 stars

Order #19171 has never arrived

Order #19171 has never arrived. Received a Royal Mail tracking number but it stills says they are ‘expecting it’ after a week so clearly it hasn’t been shipped. No reply from email. Item was a gift and it’s now no longer needed as too late but doubt I will get a refund! Will keep trying. Update-very poor communication from customer services however eventually they cancelled my order and have now received a full refund 12/8/24.

5 August 2024
Unprompted review
Rated 1 out of 5 stars

Item never arrived.

Ordered an item which has never arrived. No updates, no apology, none existent customer service, just ignored communication. Will be looking at getting a refund (if they ever both replying) and taking my business elsewhere. Extremely disappointing. Wish I’d looked at reviews before placing an order.

24 July 2024
Unprompted review
Rated 1 out of 5 stars

Not received

Placed order 2 weeks ago, nothing received and no reply to any emails. Scammers

8 July 2024
Unprompted review
Rated 1 out of 5 stars

Never received the item

Order #18927 Paid for next day delivery and week on not received the item. They have marked it as shipped and Royal mail have no trace of it. No customer service and judging by the rest of these reviews I'm not the only one. disappointing

9 July 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely con artists I ordered TBJP…

Absolutely con artists I ordered TBJP iso Pro £70 plus,never received it then they said how sorry they were and they would send out again but didn't have the flavour so I said that's fine as long as I get it guess what that never arrived, so I cancelled it all completely, they said they refunded me but that was 2 weeks ago and still nothing in my bank,emailed them about it but no reply,just con artists END OF

13 July 2024
Unprompted review
Rated 2 out of 5 stars

I have ordered with this company for a…

I have ordered with this company for a long time and use CLEARPAY which is a great option to have. However the service is awful. I’ve had one email response from ZAHIR who stated he would value me as a customer and send some freebies. I ordered another big order and emailed them to state that I had and I got no response. It’s ashame because someone’s word is meant to mean something especially when it’s a customer. I choose Royal Mail 48 hours and it takes 5 days to be delivered. I wouldn’t mind but where I live compared to where they are based is less than an hour away.

28 June 2024
Unprompted review
GYMSUPPLEMENTS.CO.UK logo

Reply from GYMSUPPLEMENTS.CO.UK

Hi Mark,
Truly sorry to hear this. Unfortunately last month we switched courier hoping to deliver a faster, more efficient service however it appears a large volume of our orders have either been delivered to incorrect addresses or just not delivered at all. We are working over time to get this resolved ASAP and have replied back to your email explaining the same.

Hope to hear from you soon,
Thank you

Rated 1 out of 5 stars

Avoid at all costs only 1 item received…

Avoid at all costs only 1 item received still missing items no replys on emails or dms shocking!! Stay clear!!

8 July 2024
Unprompted review
GYMSUPPLEMENTS.CO.UK logo

Reply from GYMSUPPLEMENTS.CO.UK

Hi James, we will get this resolved asap and refund initiated for any missing item. Just been inundated this week with orders & emails so we're working around the clock to get back to everyone asap.

Thank you for your kind patience.

Rated 1 out of 5 stars

Late delivery & no reply

Ordered a product 2 weeks ago after requesting for 2-4 day delivery and havent heard anything regarding delivery. The contact number on GymSupplements website doesnt work, and no reply on their contact email.

5 July 2024
Unprompted review
GYMSUPPLEMENTS.CO.UK logo

Reply from GYMSUPPLEMENTS.CO.UK

Hi Matt, I'm really sorry to hear your order has not reached you. In fact, we have your order open right now and are working to resolve this. Unfortunately while your order was dispatched from our end, last month we switched courier to Evri since they promised Next Day delivery on all orders. Unfortunately a large number of our parcels have not got to our customers & we are working tirelessly to get this resolved ASAP with minimal disruption.

We have also cancelled our service with Evri so we can continue using our existing couriers who always delivered on time without delays/ damages.

We hope to get your order rectified ASAP and provide you an update.

Apologies once again,

Rated 5 out of 5 stars

Great choice and great staff!

Been using Gym Supplements for a long time, great selection and great knowledgeable staff, always helpful. Thanks guys!

19 June 2024
Unprompted review
GYMSUPPLEMENTS.CO.UK logo

Reply from GYMSUPPLEMENTS.CO.UK

Thank you Ben :)

Rated 1 out of 5 stars

Received expired product

I believe this company is a Scam! Please don't waste your money.

I bought two products from them, 100% casein complex protein and EAA + Glutamine both from the brand Scitec.
I just received my delivery today and the protein is expired.
Both products seem to have been in quite a long time in their storage, considering the protein was produced on 18/05/2022 (the info is labelled on the product itself). And the EAA was made on 05/04/2023.
How can a company still leave these kinds of products in stock and even worse sell expired products?
I emailed them asking for a refund for the protein (because they sent an expired product) but haven't received any reply yet.
If you want a hassle-free purchase go somewhere else.

Amend: Even though I got a reply from the company I still have to leave my house and send this product back, an unnecessary hassle. And have got a rude reply on this review shaming me, the customer.

This review is to help people who don't know the company read other customer experiences and think by themselves.

Not buying again from them and not recommending them! Really bad experience!

1 May 2024
Unprompted review
GYMSUPPLEMENTS.CO.UK logo

Reply from GYMSUPPLEMENTS.CO.UK

Hi Carolinne, really sorry to see you have taken to TrustPilot to leave a review since we have received your message only an hour ago & have responded already with a resolution to this. I can confirm stock has not been sat in our storage for a long time as we have a fast turnaround on goods, however unfortunately due to the volume of orders we get in/ out daily, it’s physically impossible to check dates of each & every item as it comes back in stock. - however we can resolve each issue as/ when it arises, which I hope we have done on this occasion as per the email response provided. Apologies again for the inconvenience & poor experience you have had on this occasion.

Rated 5 out of 5 stars

Wouldn't get my supplements from anywhere else!

My coach recommended me some supplements and I found them on this site after a quick Google. I hadn't heard of them before so I was a little skeptical but everything went smoothly. Fast delivery, great service, even a handy QR code to rebuy when you run out.

5 April 2024
Unprompted review
GYMSUPPLEMENTS.CO.UK logo

Reply from GYMSUPPLEMENTS.CO.UK

Thank you Esme :)

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