Gyroorboard Reviews 

68
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the electric scooters and bikes are easy to assemble, ride smoothly, and are wonderful for taking pets along on fun outdoor trips. Consumers also appreciate the convenient design, noting that the vehicles are simple to transport, feature helpful adjustable parts, and provide reliable battery performance during daily use. Some reviewers were not happy with order issues, stating that shipments arrived late or included incorrect items without proper communication. Additionally, a few people mentioned experiencing poor customer service responses and frustrating, unresolved technical problems like unexpected battery malfunctions.

What people talk about most

Product

Users describe ambiguous interactions with product, as many reviewers express great satisfaction with fast... See more

Quality

Customers had mixed feelings regarding quality, with some reviewers praising the well-built design, durable... See more

Customer service

People report ambiguous experiences with customer service, sharply divided between praise and frustration.... See more

Order

Reviewers express deep dissatisfaction and frustration regarding their order experiences, highlighting severe... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm very happy with my Gyroor C1 Pro. It could have a little more power for inclines but for most of what I will be using it for it does what I need. Shipping was quick, approximately 1 week after or... See more

Rated 5 out of 5 stars

Thank you Gyroor after a small problem to start with this was quickly resolved and im very thankful for your response ,we now have 2 C1plus scooters for which serve our needs perfectly to carry our sm... See more

Company replied

Rated 5 out of 5 stars

Gotten a flat inner tube on my electric scooter and I emailed support about where to get a replacement. Same day response to links on their website to both outer tire and inner tube for me. Great cust... See more

Rated 5 out of 5 stars

I have bought a total of 5 X2 scooters in the spay 2-3 years and the first one is still going strong, as they all are. They get used a LOT! I just now had a tire “pop” (not sure how) and ordered a new... See more


Company details

Written by the company

GYROOR Limited is a leading integrated provider of smart short-distance mobility solutions.We are excited to announce the launch of a true industry breakthrough at your upcoming show: the C-series, the world’s first lightweight smart e-scooter designed specifically for transporting pets—both dogs and cats. For years,convenient travel with pets has remained an unresolved global need.Leveraging patented technology and deep user insight,Gyroor has seamlessly merged short-distance mobility with pet carriers,solving the“last-mile”challenge for pet owners worldwide. As the pioneer of this category,the C-series has gained over 100 million organic social media views globally,thanks to its innovative design,strong safety, and sleek aesthetics.


Contact info

3.1

Average

TrustScore 3 out of 5

68 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.1

All reviews

(68)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This hoverboard stopped working after 3…

This hoverboard stopped working after 3 weeks. The product has a 1 year warranty. Customer support initially responded and asked for pictures and video which we provided. Then they stopped responding. All phone calls to their HQ went to voicemail and none were returned. This company is clearly a sham.

12 May 2023
Unprompted review
Rated 1 out of 5 stars

Bad customer service

I bought hoverboard from charity event in September box sealed with all paperwork inside. Gave it my daughter for Christmas charged 4 times then not charging.
Emailed GYROOR at first happy to help then said nothing they could do even when I asked for recommended repair place and said I would pay they still didn’t help not good customer service. My daughter is gutted. I paid more for it at charity do than it was in shop. I’m still looking for repairs centre in Warwickshire England.

27 December 2022
Unprompted review
Rated 5 out of 5 stars

the best company and customer service ever

i do have many of hoverboard but my favorite is gyroor product heavy duty build high quality if you ask me what is the best i can say gyroor also customer service very fast respond always keep you happy so far i have 5 item from gyroor product its fantastic will keep buying from this company thank you

8 November 2022
Unprompted review
Rated 5 out of 5 stars

Gyroor is the hoverboard brand to buy!

This is our 2nd hoverboard from Gyroor! When my son got his first hoverboard last year, everyone was envious of him, including the adults. First, the presentation of the packaging is impressive. The little note they give you is above par and shows how much they value their product. The bluetooth is very easy to set up and connect to. The sound of the speakers is awesome too and the lights on this newer model rock! They are soooo cool looking! The Gyroor app is very user friendly as well. I'm very impressed! One of our favorite things about the Gyroor hoverboards is the off road capability and performance. My son can go through different types of terrain very easily. If you have been wanting a hoverboard, I highly recommend the Gyroor brand! You will not be disappointed!

18 September 2021
Unprompted review
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