Haus Block Management Reviews 2,902

It has been truly great to receive a wonderful service from Nicole Harris. Many thanks Nicole.
Yasmin (Centre Court LTD)

Thanks Genavieve for resolving my portal access issue.

I'd like to specifically call out Cameron Butler as being extremely helpful from Haus - he has been extremely responsive and in particular has helped me cut through a lot of jargon to give me clear and straightforward help to sort fire-safety matters. Many thanks

I am happy with my experience i dealt with Cameron Butler who was very responsive and thorough with those responses along with being welcoming and understanding of my questions so i would certainly recommend Haus block management and particularly Cameron, thank you

My experience with HBM felt like the agents were on my side, with the property sale process, with the correspondence, with the issues within the development itself. The experience beats hands down the previous managing agent Rendall and Ritter.

This management company took over management of my building just as I moved in. I paid an open invoice from the previous management company several days before Haus took over, but now Haus is chasing me for that balance - and refusing to talk to the previous manager about issues with the handover.

Instead, they told me to get the previous management company to refund me so I could pay them.

Nicole was a precious resource: she followed up and resolved the work planned for the boiler promptly and kindly, warning us in advance of any visits by technicians to the house and

All and any documents requested and or any issues were dealt with swiftly and efficiently and excellent communication throughout

Brenton has organised a door inspection very promptly. Him and his team were punctual, friendly and professional! Great experience overall!

Kholelwa helped me with the moving out process and was really helpful and responsive the whole time. The one high point of a very stressful sale!

A property-wide fire door inspection was announced for (roughly) the second 'half of November 2025. The HAUS website, for some reason, would not give me access to the portal for making reservations for this purpose. Brenton Steenkamp was most helpful in sorting this and making our reservation.

After disastrous experience over many years when managed by the housing association ISHA we decided to take over and formed a Right To Manage Company. We knew that we could not manage all the admin or collect service charges but had very extensive skills and contacts within the block. We agreed with HAUS that we would organise and undertake maintenannce issues and safety checks and leave all admin and accounts etc to them. For some years now they have struggled with this arrangement, communication was very poor, largely because most of their staff are based in South Africa where many Property Managers actually live which explaining why they had never been to our building!! They run some properties from a distance which may work with some blocks but certainly not with more complex arrangements. HAUS did not reveal that management was done remotely but we were persistant and with the essential help and personal committment of one person, Dilber Karagoz we now have a good property manager and a single line of contact through him. Personal contact with one reliable person who knows the building and it's residents is essential to the working of a good management system, the remote system cannot provide a service and what is remote in our set-up is still sluggish. Our now workable system was made possible by one person in HAUS, Dilber Karagoz and after huge effort by all of us.

My experience is that they only do the minimum amount of work in the estate such hoovering and empty the bins there no maintenance and have to keep chased over and over again such fixing doors , gates , lights carpet cleaning and the foyer floor in my building looks disgusting full of dirt the walls after almost 6 years never had a single coat of paint to maintain the entrance clean. So we paid for a service charge and we don’t get the service that we need to maintain a building this management company it’s inefficient and disorganised.

Easy and efficient booking and customer service

Cameron Butler

Cameron Butler went above and beyond to help me understand fire safety regulations. He answered dozens of my questions very quickly and knowledgeably, even when it was beyond his job to do so. He has helped our company save money on unnecessary changes to our property. I really appreciate his help and patience!

My dealings have primarily been as a solicitor in purchase transactions with Kholelwa Tshomi who I have found to be helpful, efficient and very communicative. It has been very good to have him dealing with my matters.

Initially when HAUS took over the management of our property (in SE London), they were really good and prompt in responding to queries.

But this year their service levels have gone down considerably, they barely respond to the tickets raised on the portal for months, our property looks shabby (we had cladding remediation work completed recently), plenty of maintenance issues that are not addressed and we pay upwards of 2.5k in service charge per year (excluding insurance).

Really disappointing how they've gone downhill.

If you need to trace back the inactions, please check open tickets on the Haus Portal from following team members at Haus:
- Celsi Van Rooijen
- Luke Ker-Fox
- Jay Watson Team

UPDATE on 30/01/2026: Haus has changed the management team soon after this review, we now have Emile Strydom in charge of our property, but the same old issue - no updates on issues posted by residents on the Haus Portal - we are once again left ignored and disappointed.

My five star review is specifically for Lizanne, who I've dealt with for a few years now. She has helped promptly with the "living" matters that are really important to our block, such as the ordering of new keys, maintenance and gardening. She is excellent at communicating and always courteous... a pleasure to work with.

Maintenance is very bad.