I have taken off a star as unfortunately there were ongoing technical problems getting into the portal, which was very frustrating. This was no reflection on Genavieve who was extremely helpful in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have worked with Ethan Barraclough for the past year and have found him to be a pleasure to work with, knowledgeable and able to get things done on behalf of our property. Ashley Britz has recently... See more
Company replied
I have had a lot of difficulty logging into the portal for my flat in City House which I squired on January 8th and I’m now hoping things have been resolved. I have found communication very slow or... See more
Company replied
Only just started my journey with Haus and so far so good. Genavieve Williams was quick and helpful with my registration request. No complaints so far and I hope this good trend continues. I received... See more
Company replied
Company details
Written by the company
Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
Written by the company
Contact info
266 Kingsland Road, E8 4DG, London, United Kingdom
- 0207 275 2041
- jamie-lee@h-bm.co.uk
- h-bm.co.uk
4.2
Great
3k reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Haus Block Management will dupe you
I really don't understand how this company has so many good reviews. It must be fake reviews. My experience with them is that they have terrible communication. They behave like they own the building. They get offended if residents complain when they charge for a service they don't provide. However, they are very quick to collect the monthly payments. It is disgraceful to witness how little they care for customers. Block Haus Managemen should banned as a managing agent.
1 November 2025
Unprompted review
Reply from Haus Block Management
Dear Henry Ovey,
We are sorry you felt the need to write this review. While your review does not specify the exact nature of your concerns, we have reviewed the recent communication with you and noted the issues you raised regarding the tree maintenance works. Clear explanations were provided regarding the purpose of the works, the associated safety considerations, and the options available to residents.
We understand that your dissatisfaction appears to stem from the request to temporarily move vehicles from the work zones and from the clarity of the initial map provided. These measures were issued purely as a health and safety precaution for essential tree maintenance works. Additional guidance and support for alternative parking were offered to ensure your vehicle could remain safe during the works.
As a tenant, any matters regarding your lease, including parking rights, are managed by your landlord. While we are happy to provide guidance on the works themselves, questions relating to your tenancy or lease obligations should be raised with your landlord, who can liaise with us as needed.
We remain committed to professional management, transparent communication, and the safety and wellbeing of all residents.
Regards,
Haus Block Management
They dupe and lie
Very bad service from this so-called Managing Agent. They charge for a service they do not provide. Then they will lie to cover up the fact that all the money is for profit. I really hope that the Government can speed up the leasehold reform so people don't have to be duped by these individuals.
13 November 2025
Unprompted review
Reply from Haus Block Management
Dear Bill Harford,
As we could not locate your details on our system, we used the platform’s function to request more information, however, we have not received a response. Since no specific issues have been raised, we encourage you to contact us directly with any concerns so that we can fully understand them and work to provide a resolution.
Kind regards,
Haus Block Management
Contacted Haus to set up appointment.
Contacted Haus to set up appointment.. Dealt with Brenton Steenkamp who responded quickly and I was able to secure the appointment requested.
12 November 2025
Unprompted review
Reply from Haus Block Management
Dear Amanda,
Thank you for your feedback. We are glad Brenton could assist you promptly and help arrange your appointment.
Regards,
Haus Block Management
They are managing the building I am…
They are managing the building I am renting. We had water problems (no hot water or no water at all) like 5 times in the last 6 months. It takes them forever to solve it - there is no urgency whatsoever. Last time entire building was without water for 1.5 days!!!!
11 November 2025
Unprompted review
Reply from Haus Block Management
Dear Agnė Gasparavičiūtė,
Thank you for your feedback. We are sorry to hear about the water issues you have experienced.
As we could not locate your details on our system, we used the platform’s function to request more information. We are still waiting for a response.
Could you please contact me at natasha@h-bm.co.uk and provide me with your details so I can investigate the issues you have?
Regards,
Natasha Theodore
Helpful and Polite Service
Genavieve Williams at Haus is always helpful, friendly and professional to deal with
11 November 2025
Unprompted review
Reply from Haus Block Management
Dear Tuckerman Residential,
Thank you for your feedback. We are glad to hear that Genavieve has been helpful and professional in assisting you.
Regards,
Haus Block Management
Easy communication
I found Haus easy to communicate with, especially Genavieve Williams, they reply to my emails promptly and are transparent with any queries i have.
11 November 2025
Unprompted review
Reply from Haus Block Management
Dear Ella,
Thank you for taking the time to share your experience. We are pleased to hear that Genavieve was able to assist you and that you were satisfied with her support.
Regards,
Haus Block Management
The service provided was very good…
The service provided was very good everything was handled efficiently and professionally. Brenton was extremely helpful throughout, always quick to respond and made the whole process smooth and stress-free. Highly recommend!
6 November 2025
Unprompted review
Reply from Haus Block Management
Dear Ms Laurent,
Thank you for taking the time to share your experience. We are pleased to hear that Brenton provided helpful and efficient service, and that the process was seamless for you. Your recommendation is greatly appreciated.
Regards,
Haus Block Management
Clear, written information about the sale process
At the outset Haus gave me clear written information about the various formal and convoluted procedures that I had to follow to sell my lease. They supplied the other party with the management pack within a reasonable time-frame. Haus's post-sale follow-up was good, Kholelwa Tshomi kept me informed when post-sale documents were still outstanding and her attention to detail was good. The delays we experienced with the sale were due to other parties involved in the process and not to Haus.
5 November 2025
Unprompted review
Reply from Haus Block Management
Dear Isabel Austera,
Thank you for sharing your experience. We are glad to hear that you found the process well-managed and that our team provided the guidance and updates you needed throughout. We are especially pleased that Kholelwa’s communication and thoroughness made a positive difference. We appreciate your recognition and wish you all the best moving forward.
Regards,
Haus Block Management
Brenton was efficient in our…
Brenton was efficient in our communication and quick to respond which was very much appreciated!
3 November 2025
Unprompted review
Reply from Haus Block Management
Dear Lynsey,
Thank you for your taking the time to share your feedback! We are delighted to hear that Brenton was able to assist you efficiently and provide timely responses.
Regards,
Haus Block Management
Took time to help
I had an issue with the accounts dept regarding a late payment surcharge because I delayed a payment. I received a clear explanation of why I should pay from Gavin Betty and he was extremely helpful in resolving the issue to my satisfaction. Thank you Gavin.
24 October 2025
Unprompted review
Reply from Haus Block Management
Dear Mr Alan Bryson,
We are glad to hear that Gavin was able to provide a clear explanation and help resolve your issue. Thank you for taking the time to share your experience.
Regards,
Haus Block Management
RTM Nightmare with Haus
Since Haus encouraged a couple of residents to set up an RTM for a neglected, aging, block of 100+ flats mid 2023- life has become unbearable, and the condition of the block progressively worse and worse.
Immediately after inception, we were jumped on a panicked way on for an ad-hoc insurance payment, on top of standard service charges. Why so, when we already paid for the year with our freeholder? Apparently, the freeholder cancelled the previous policy. Isn’t this to be expected? It felt like little to no handover had taken place from the freeholder and their MA – this became their excuse for almost every issue that followed it.
Why did no leaseholder ever have a problem getting insurance payouts prior to Haus, but Haus' broker became involved with every claim - and not a single one ever paid out any money to the leaseholder making the claim? Claimees were often even told to pay the excess for the entire building!!
In 2024, we suffered a spectacular electrical failure. This is how Haus makes its money - capitalizing off misery, and making matters worse. Haus recommended a contractor that put our building on life support - a huge, noisy, polluting - and very expensive diesel generator. In fact, it emerged that this contractor was charging multiple times what we should have been paying, for hire of the generator and diesel. This incident apparently wasn't insured?? Leaseholders were immediately told we were liable for every penny of this. The issue was finally fixed by a contractor in a five week period, but we were hooked up the generator for FIVE MONTHS?! Why couldn't they recommend us a proper contractor the fix the issue sooner? Leaving leaseholders with devastating bills of thousands, each. Being eaten alive by the stress of not knowing how much we'd finally be billed. Haus were taking a sizable cut of everything as per usual. Oh, and when we received the demand months later - we had one week only to pay said demand.
If we'd still been managed by the freeholder, the freeholder would have been responsible for keeping the building habitable and per the contractual agreements they make to leaseholders. OK we may have had to contribute to costs for fixing this issue, but it's unfeasible that we would need to pay the entire project cost upfront, as we did with Haus.
Absolutely nothing has been improved since 2023. I could no longer see a happy future in this flat or building, so this summer I put my flat up for sale.
Haus charged £540 (!) for the sales pack, which took weeks of chasing to finally get. Our RTM abruptly moved away from Haus (they had advised us it would take longer in a meeting in June), which means I now need to wait for a new sales pack from the new MA. Haus refuses to give me a refund for the sales pack that my solicitor had for 3 weeks, before it was rendered utterly useless. I fail to understand how Haus did not know that we were changing MA when they took that sum of money from me. Disgusting.
This whole experience with Haus and the RTM has shattered my life. I had four very happy year here before this nightmare.
30 October 2025
Unprompted review
Reply from Haus Block Management
Dear Unhappy Leaseholder,
Thank you for taking the time to share your feedback. We appreciate the chance to address your concerns and provide further information.
With regard to the insurance arrangements, the freeholder cancelled the existing policy once management transferred to the RTM company. This is standard practice, as the new management entity is legally required to hold its own policy from the date of handover. The insurer required immediate payment to maintain continuous cover for the building, and residents were therefore asked to contribute accordingly. To ensure transparency, we issued letters to all residents explaining the situation and why payment was necessary.
It’s important to note that all claims are assessed by the insurer, not by Haus or the broker. Our role was to support the RTM and liaise with the insurer to ensure claims are submitted and processed correctly. Any decisions about liability or excess are made by the insurer based on the policy terms and the circumstances of each claim.
When the electrical failure occurred, urgent measures were required to restore power to the building on the same day, and a generator had to be sourced. After reaching out to several providers, there was only one company able to meet the RTM’s request. The works, including all costs, contracts, and management of the generator, were entirely overseen by the RTM directors and their appointed external consultant. Haus had no involvement in these works, and the suggestion that we profited from this situation is incorrect. Our role has been limited to acting as the managing agent for the RTM company, supporting them in line with their instructions and ensuring the building’s management complies with legal obligations. In addition, these were urgent works that could not be paid off over a period of time, as unlike a freeholder, the RTM is legally required to ensure costs for essential works are funded.
The sales pack was requested on 11 September 2025. Payment was made to the incorrect account, which meant receipt of funds was only confirmed on 17 September 2025. In line with our processes, sales packs are issued within 10 working days from receipt of funds, and the pack was subsequently issued on 1 October 2025, which is within this timeframe.
The information contained in the pack remains accurate and valid regardless of the change of managing agent. The new managing agent would typically only handle future updates or queries. Please note that Haus was not aware of the RTM’s changeover until 24 October 2025, which you can to confirm with the RTM directly.
Regards,
Haus Block Management
Fast & Efficient Service
Haus Block Management - and especially Brenton Steenkamp - have provided a fast and efficient service in making the necessary arrangements for the inspection of fire doors.
29 October 2025
Unprompted review
Reply from Haus Block Management
Dear Robert Knight,
Thanks so much for sharing your feedback. We’re glad Brenton could assist and make the inspection process as smooth as possible.
Regards,
Haus Block Management
Brenton is a very helpful…
Brenton is a very helpful representative of Haus Management. He has helped me to resolve issues related to my flat at Old Court House.
22 October 2025
Unprompted review
Reply from Haus Block Management
Dear Nausheen H. Anwar,
Thank you for taking the time to share your feedback. We are pleased that Brenton was able to assist you in resolving the issues related to your flat.
Regards,
Haus Block Management
I worked with Genavieve Williams who…
I worked with Genavieve Williams who was super quick at responding and actioning requests. Thank you!
24 October 2025
Unprompted review
Reply from Haus Block Management
Dear Tori,
Thank you for your feedback. We are glad that Genavieve was able to respond quickly and action your requests.
Regards,
Haus Block Management
Good follow-up of the property and…
Good follow-up of the property and clear and timely information.
Note that we have not received the invitation for the last General Assembly (maybe not under your responsibility...) and no follow-up on our parking problem (flooding on 124 and 127) for which we would like to have some feedback.
23 October 2025
Unprompted review
Reply from Haus Block Management
Dear Christel Musset,
Thank you for your feedback. We are happy to hear you have found our communication clear and timely. We have noted your comments regarding the General Assembly invitation and the parking spaces, and the team will provide you with feedback on these matters.
Regards,
Haus Block Management
Excellent so kind so polite
22 October 2025
Unprompted review
Reply from Haus Block Management
Dear nouv-elle -azar Gharagozloo,
Thank you! We really appreciate your feedback.
Regards,
Haus Block Management
WORST EVER - AVOID
Haus continue to be a terrible managing agent. My latest review of them was on 26th Sept. They were very quick to respond that they will investigate the issues and get back to me. Well, it is 18th October today and I am still waiting for a repose. Doesn't this say it all? And as before, I don't want to be using these review to communicate with them, but unfortunately, they don't seem to be capable of anything else. But most importantly, the works are still not done (years!!!) and service charge costs are through the roof! Please avoid HAUS at all costs!!!! They are truly terrible.
18 October 2025
Unprompted review
Reply from Haus Block Management
Dear Nadja Rajgelj,
We understand your frustration regarding the outstanding works. Many of the issues you have raised have already been addressed with you on multiple occasions, and updates have been provided as progress has been made.
While we respect that this platform is for sharing experiences, posting repeated reviews on matters that have already been addressed does not expedite resolution. Some works are still ongoing, and their completion depends on various factors. We can assure you that we are actively managing these matters and remain committed to completing them.
Regards,
Haus Block Management
polite, patient & helpful
Riana & Chris are always polite, patient and helpful. Thanks!
16 October 2025
Unprompted review
Reply from Haus Block Management
Dear D Hand,
We are so glad Riana and Chris have been able to help and make things easier for you. Thanks for taking the time to share your feedback.
Regards,
Haus Block Management
Since HAUS took over R&R
Since HAUS took over R&R, I have seen improvement in the way city house is managed. From cleaning to intercom to security, HAUS is on top of it. I understand it will take a while for a management company to cover all areas of attention but under Stephanie and Robyn’s supervision things are getting in shape. Looking forward to seeing more improvements..
15 October 2025
Unprompted review
Reply from Haus Block Management
Dear Majid Awan,
Thank you so much for your kind words! It’s great to hear that the improvements at City House are being noticed. The team are working hard to make sure everything runs smoothly, and your feedback really means a lot. We are looking forward to continuing to make things even better.
Regards,
Haus Block Management
Very helpful and quick to respond in…
Very helpful and quick to respond in getting me setup when I first moved into my flat . Especially a big thank you to Genavieve Williams who swiftly helped me sort out getting access to the current charges portal. By far the easiest and smoothest experience I’ve had in getting setup.
13 October 2025
Unprompted review
Reply from Haus Block Management
Dear Prabhat Gurung,
Thank you for your lovely feedback! We are glad Genavieve was able to help get you set up quickly and that the process was smooth for you.
Regards,
Haus Block Management
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