H10 Hotels Reviews 331

Dirty room, cockroaches everyday due to sliding doors not fitted correctly and large gaps underneath. we had previous guests hairs and splashes left in bathroom,hotel room floor was not cleaned for entire stay despite requesting a deep clean due to condition on arrival. fresh bedding was stained and had to get replaced at 10pm after returning late. also dirt on towels. The Italian restaurant on site served undercooked pizza and the dough was soggy. Sun loungers were very dirty and stained despite arriving early season (may) - these will be much worse in height of holiday season,
The food hall floors also not cleaned so last nights food all over the floor.
This hotel was supposed to be 5* !!
I’ve Stayed in better 3*

Let me start of by saying this was a birthday celebration for my two children. I reserved a room with a king bed due to my son not quite mastering staying in bed during sleep without rolling off just yet. Also, because my daughter has epilepsy and I choose to sleep close to her. My children were absolutely overly excited upon arrival. I initially felt the same way upon arrival. The esthetics of the lobby and outside grounds are beautiful. The room had 2 beds vs 1 king. I requested a room change and inquired why this happened. I was told due to it being 3 guest they automatically made the decision to change my room. The room esthetics wasn't what I expected. So, they changed me. The next room had a canopy frame that is poorly secured. The sofa had mildew stains and both rooms had a weird odor. The room door doesn't have a lock in which you can lock on the inside. I felt very uncomfortable due to this. Moving forward due to us celebrating my kid's birthday I requested something special to be setup for the kids in the room. Can I tell you alcoholic champagne and black cake was setup for my kids. What were they thinking? I hope I have enough space to tell these entire stays nightmare. We had breakfast at Martha's buffet. We encountered massive wait lines for omelets and eggs. By the time our eggs were cooked the food on our plates were cold. Help is definitely needed. In the restaurant we seen roaches crawling around as if they placed an order for food. Food was out for several minutes before being replenished. UNACCEPTABLE! On Thursday of our stay, we decided to go to the kid's waterpark and kiddie pool. My son was having the time of his life on the waterslides. He and several other kids were all over the waterslides. While my son enjoyed the slides my daughter and myself enjoyed the kiddie pool. I stepped out the pool for less than 1 minute to call and change my massage appointment for later. God sent me a message to look back. My daughter was submerged underneath the water drowning. I was less that 50 feet away from her. I jumped in to save my kid. Everyone asked me where the lifeguard was. The lifeguard is NOT RESPONSIBLE for not being in sight to save my daughter. He was attending kids at the waterslides. There's NO WAY POSSIBLE he could have been in two places at once. I was able to rescue my daughter THANK GOD. She was vomiting profusely. Her eyes were rolling, and IVE BEEN TRAINED for these types of situations being a mom. I was hysterical and emotional at the same time. The lifeguard seen what was going on and he rushed over immediately. He looked as if he was very remorseful, but this neglect was a direct responsibility by the hotel. Being that my daughter has epilepsy she freaked out horribly. I felt like I was the WORST MOMMY EVER. I realized that she slipped due to the water shoes she was wearing in the pool. The pool was closed due to the vomit that my daughter vomited. My father and brother also stayed at the hotel during our stay. We had lunch at the jerk hut near the beach. Sad to say my father ordered jerk chicken and the server asked if he wanted dark or white meat. My dad replied white. The server gave him the breast only. My father requested the wing as well. The server told my father NO. He would not give my father the wing as well. He told us that was the policy, and he did this to several other guest right before our eyes. I recall the hotel being an all-inclusive resort. How do you tell the guest they're not allowed food they've requested? It was humiliating all together. The jerk hut had items on the menu that were never available. My son would ask for a Cola just to be told that he couldn't have the entirety of a mini-Cola soda. The soda had to be opened and poured over ice. Therefore, sometimes you would receive the remainder of someone else's drink that they poured minutes prior. My son wasn't comfortable with that. He said, "Mommy how do we know the soda is safe to drink due to it being opened already". He's 100% CORRECT! I was offered a 25-minute massage due to the inconvenience. This has to be the most ridiculous compensation. Mind you I was offered this massage before my daughters near drowning experience. On our departure day I explained all of the situations and the manager on duty asked why I didn't complain sooner. After all of the nonsense I was totally disgusted. Wait I almost forgot about the teen club attendants. They were sitting on their cellphone from the time we entered until we left. Any child could have wondered off and no one would have never known. I never left my kids unattended in that place. Once I arrived home, I received an email stating that they offered me a 3 day return stay at NO-COST. That was a major insult to me and my family. My daughter nearly drowned, and you think I would ever return to this hotel again. You're sadly mistaking! GUEST BE AWARE!

I stayed at Ocean El Fero this past weekend which I booked with them online directly. I stayed at Ocean hotels in other locations but this was the worst, from the huge language barrier and rude staff when I asked about my room. the first room provided smelled of mildew and I saw mold, stains on all of the furniture and bedding. The jacuzzi was broken and dirty. I have photo's and videos to show.
I also told them when checking in that I have a allergy to pork and I don't eat meat. I spent the last two days in the bathroom and barely able to eat due to the cross contamination with the food. Again when speaking with some staff or chefs the didn't understand my request.
This was my daughters 18th bday and graduation gift and I am upset to say this was not what I expected. The quality is poor. I can add more but I will just start right here .

I spent a weekend in early June 2024 at Ocean el Faro. Every time I go, it gets worse. They keep cutting services to save money. We have an H10 Premium membership, and honestly, I advise you not to buy that membership. It's only good at the beginning, but over the years, they treat you like you don't matter. They don't even want to give us privileged rooms anymore. This weekend, we got standard rooms. I went to reception to file a complaint, and their response was that the room is a studio, regardless of the room's quality. Even if it doesn't have a roof or a bed, if it's a studio, that's what you get by definition. There are hardly any premium drinks; in all the pools and restaurants where I was, there were no premium drinks. They are modifying the games so that now they are paid, like billiards and ping pong. It is truly disappointing how they have been declining. In the end, complaining does nothing; they always have an excuse. At least I see many people giving poor ratings so that others do not make the same mistake as we did by going to these resorts.

Travel dates 23rd-30th May 2024
Booked All Inclusive travelling with husband and child and relative in a separate room.
On arrival reception didn't welcome us, apparently we should have been asked for our credit card details plus offered a drink - nothing! we also had to wait ages to get luggage to the room. The recurring theme was that they seem to be grossly understaffed.
The rooms were OK but a little tired and not pristine clean, we had sticky wardrobe doors from the last guests so every time we opened the doors we had sticky fingers and had to wash our hands. We informed guest services asking for them to be cleaned but it never happened. The bathrooms are very old and need renewing - a walk in shower for 5 star hotels would be preferable not a shower over bath. We had cold showers 5 nights out of 7, it seems they run out of water if you have a shower post 6.30pm... not what you want on a holiday or anyday!
The swimming pools are all saltwater which is really uncomfortable, we all have chapped sore lips because of this but maybe this is standard across H10 however we have never come across saltwater swimming pools before. The service (or lack of it) is the main problem. At lunch and dinner in the buffet restaurant its table service for drinks but they don't seem to be able to organise themselves to get around to everyone in an acceptable timeframe - we had to chase around for a waiter most of the time and we always received our drinks towards the end of our meals. Appalling service. However not as bad as the table service in the Piano bar which is the main evening entertainment bar. Again only table service and not enough staff. First night we waited 50 minutes for a drink, second night drink just didn't arrive so we had to leave for dinner reservations, we then found the sports bar to be easier to actually obtain a drink so gave the piano bar a miss. However on the day before we went home we gave the piano bar another try and because we complained (and received dirty looks from all the staff for doing so), we managed to get our drinks and enjoy them on the roof terrace.
We have stayed at lots of 5 star all inclusive hotels previously and nothing about this hotel is 5 star and the table service only rule is ridiculous in my opinion.
The hotel is tired looking although they are doing building works/refurbishments in various areas but overall it's grubby looking. The pool areas have loads (too many!) sunbeds, but no tables for drinks. Only 1 bar serves the main pools and they don't come around asking if you want drinks like all the other 5 star hotels we have stayed in. The cocktails are all pre-made so you don't get the experience of chatting to your bartender and watching them shake the cocktails - it's more like being at a budget camp holiday where speed is the aim of the game and onto the next order.
The food in the buffet is average but the difference in this hotel vs others is that you feel you are in a school canteen and the cleanliness again is an issue. watch how they clean the tables between guests and between meal times.
I think the managers of this hotel should take a few trips to other real five star hotels and see for themselves what the service levels should be.
Finally I would add there is a Facebook group set up by some frequent guests it seems. They moderate the posts and do not like people saying anything negative. We posted some feedback about our experience whilst we were on holiday and a reply came about people being entitled and people who moan about anything so I would take what you read on there with a pinch of salt as biased springs to mind. We are certainly not entitled people but we do have standards.
If like us you like cleanliness, attention to detail, and a degree of good service I would look at booking another hotel.

I haven't even arrived yet and I am bitterly disappointed. I had to change dates because the airline changed my flight by a few hours and we are now getting in early in the morning. Despite the conditions saying I could have one change for no charge - I am being charged a totally new range of fees for the room. In respect to my Seville stay the third day that I booked cost me more than the first 2 days combined. They do not respond and are very hard to get in contact with - email bounce back - DO NOT DEAL WITH H10 HOTELS!!!!!

H10 Palacio Colomera CORDOBA-disappointment, misinformation and unacceptable customer treatment and communication.

All travel websites (hotel.com, viator, booking.com and 26 other websites) advertise them as a pet-friendly hotel.
We booked a big suite with terrace for 3 nights. From the first moment, we indicated that we would arrive with 2 small dogs. They have accepted and confirmed the reservation (it was not an automatic answer, because we received the confirmation after 2 days).

SEVEN days before our trip, we received an e-mail saying that our reservation was CANCELLED because they do NOT accept dogs.

We wrote that this is IMpossible because they advertise themselves as a pet-friendly hotel and they have confirmed the booking.
In the answer were have been educated in an impolite, rude way that we CAN travel, but without dogs only!! Wow 😮
Thank you so much for the info the last minute…

There was no apology or regret in their answer at all. During the pandemic period ALL the hotels (and other industries) were struggling and closed, prayed for the reopening BUT they forgot it very quickly, the travellers who are paying their bills seem to be NOT important at all, they do NOT care about us, treating with us as shhhhht :-(
okay, I know we are in Spain, be careful with your expectations but we are talking about a 5-star hotel. Soooooooo disappointing!

We just wanted to celebrate our 33rd wedding anniversary - really sorry about choosing their hotel-, we had been preparing for the trip for months, we organized everything.

We are extremely disappointed, not only because we were misinformed, but also because of the whole “style” of communication and treatment.

I would give ZERO star.

I booked with free cancelation. It's been over a month trying to cancel and I keep getting a run around. I've called multiple numbers and sent multiple emails to get useless information in return. Last response from them was contact your own bank. They did nothing about my refund, I've had to file a complaint!!

H10 white suites Lanzarote Great staff good hotel 4-10 for the food.The Italian restaurant was not good.
Lots of restaurants around that are very good.
Didn’t like the SMOKING around the outside pool bar when you are eating your lunch also when you watch the shows at night.
There should be smoking area’s away from everyone else.

Hotel was very nice rooms were very good, pools good only complaint was food not good my partner was very poorly after eating sea food , Prawns and mussel,s .
This spoilt our holiday,

Worst decision we ever made. Customer service is terrible. We had 3 free weeks included in our membership. We only got to use 1 my wife fell ill during our first time in Mexico and needed emergency surgery which was a little mysterious because 4 other Americans on the floor she was on had the same 2 emergency surgeries. With that said we inquired about the free weeks on many separate occasions and were assured if we travelled again we would be able to use them. Not only did it cost us $35,000 American dollars my wife has been suffering from ptsd since so has not wanted to travel outside the USA. She wants to try and travel again so I called to book a free week and use the 4 that come with my membership they refused to let us use a free week saying it expired and told me I was lying. I have been reassured on 3 separate occasions all would be fine. They refused to let me speak to a supervisor even though I have in the past. But for a customer service rep to call a person a liar. Not to mention during this time there were travel bands because of Covid and I was told they didn’t care. Only thing they care about is money. My buddy stayed at one of the hotels in Mexico that is part of the membership and paid way less than we did with having a membership that he booked through cheap Caribbean.com

Never ever again.

Stayed twice with H10 hotels, both times they apologised for poor standards but never offered anything by way of refund and standards were appalling … I will never use again and I would advise people to look elsewhere. They want your money, they don’t want you.

H10 Santa Ponsa Belaric islands could not fault it. Extremely helpful reception staff and room service, breakfast excellent choice and lots of stuff to do if it’s raining- gym jacuzzi sauna steam room.
Beautiful rooftop pool and poolside bar. Mostly adult which suited our trip
Definitely return there

The H10 atlantic sunset in tenerife is not worthy of a 5 star rating, the guest relations manager and the hotel management are not interested in genuine health issues caused by poor hygiene in the rooms, dust piled up on hidden wall lighting which the air conditioning blows around the room which caused problems for my partners asthma, their answer to our complaint was that it was the tour operators fault not theirs! Avoid, there's far nicer hotels out there

My recent stay at Ocean Maya Royale in Playa Del Carmen was nothing short of a nightmare. Despite booking a specific room, upon arrival, I was informed that it was unavailable and was coerced into accepting a downgrade. What followed was a series of deceitful promises, attempts to coerce me into signing documents waiving my rights, and an overall disregard for customer satisfaction.Not only did Ocean Maya Royale fail to deliver on the room I originally booked, but they also attempted to scam me out of the money I had already paid. Promises of compensation were made but never fulfilled, leaving me feeling cheated and frustrated.Throughout my stay, I felt continuously harassed by the staff, who seemed more interested in covering up their mistakes than rectifying the situation. Even after returning home, the harassment continued through misleading emails, attempting to spin the situation as if they had resolved the issue, which they clearly had not.I want to caution others against staying at Ocean Maya Royale. Their unethical business practices and disregard for customer satisfaction demonstrate a lack of integrity that I cannot overlook. I will never consider staying at any of their hotels again, and I urge others to be aware of how they treat their guests who pay a significant amount for services they fail to provide.

I was looking for a nice hotel in cambrils in Spain for 13 nights from 25th September to 8th October I spotted the H10 Cambrils on Booking.com for €1,122 half board fully refundable. I checked the hotel website seeking a better price, and got it for 957€,half board fully refundable. I started the booking process and got all the way until it came to pay, it said "pay today" even though it stated fully refundable, there was a drop box to change this but did not work. the site then froze. I started to whole process again only to be told, oops there's a problem and unable to proceed. there was a contact number to call for booking. I call this Spanish number and talked to a nice chap who said he'd fix it for me, but even he could not book it for me, he was able to book from 25th September but only to the 6th of October fully refundable, he the suggested that I book these nights fully refundable and book the remaining 2 nights not refundable. but that would have pushed the cost above the price been charged by Booking.com, he then suggested that he'd transfer me to someone else who would fix this, I was then cut off but they called a few minutes later. The new chap tried to book what we requested but again as unable.
it seemed that H10 booking site are unable to take booking for one of their hotels but Booking.com can.
I was looking for a few week easy vacation to relax before we start to celibate our 50s wedding anniversary a few weeks later, I was quite happy to pay what the company asked for (957€) half board fully refundable as advertised on the H10 site, but it seems that H10 booking service are unable to do this. I'd be interested to see (if an) reply from H10.

H10 CONQUISTADOR TENERIFFE
STAYED HERE IN NOVEMBER 2023, PLUS SIDE:: HOTEL VERY CLEAN, FANTASTIC POSISTION, THATS ALL I CAN THINK OF,
MINUS::: FOOD IN GENERAL WAS OF POOR QUALITY, FOOD IN BUFFET WAS COLD MUCH OF THE TIME, PAID €252 EXTRA FOR A SEA VIEW, ONLY TO BE GIVEN A SIDE SEA VIEW, COMPLAINED TO RECEPTION STAFF BUT DID NOT WANT TO KNOW ABOUT OUR COMPLAINT, ALL THE RECPTION STAFF WERE OF A YOUNG AGE AND DID NOT KNOW HOW TO DEAL WITH A COMPLAINT, FURTHER MORE ON SIGNING OUT OF THE HOTEL ON OUR BILL WAS €48 FOR EATING IN ON OF THIER THEMED RESTAURANTS, OF WHICH W E NEVER DINED IN ANY OF THEM, I FEEL THE HOTEL IS TRYING TO CON CUSTOMERS INTO PAYING FOR EXTRAS , SUCH AS SEA VIEWS, EATING IN THEMED RESTURANTS, PRIVILEGE ACCESS TO CERTAIN AREAS, ALL FOR EXORBITANT PRICES, THIS WAS OUR THIRD VISIT TO A FOUR STAR HOTEL IN TENERIFE THIS YEAR, THIS HOTEL DOES NT. DESERVE FOUR STAR STATUS, LOOK FOR AN ALTERNATIVE, BOURGANVILLE PLAYER COMES TO MIND AS AN EXCELLENT HOTEL , YOU WILL NOT BE DISAPPOINTED , FORGET H 10

My name is Cora Chesson-Forh. I resided at Ocean El Faro, and I bought the premium travel club membership. My concierge was Ray Rosario. She was very attractive to me. Daily she communicated with me as to if I needed anything. I would take every concern to her for assistance. She would successfully accomplish them to my satisfaction. She made my vacation stress free which is what I needed traveling alone and to another country. She made my experience worth decision to travel to Punta Cana.

At Atlantic sunset as I speak . Place is absolutely beautiful and spotless . Have to book in for breakfast lunch and dinner through an app. Won’t let you book into a la carte through app so eating rubbish from basic canteen. Bar closes at 6.30. The expense off this holiday does not meet expectations . 2 days in off a 7 day holiday and can’t wait to go home

My husband and I went for our honeymoon to Ocean El Faro and we had a great time. The service was excellent! We were very impressed with the amenities and we ended up subscribing to their premium travel club. Our concierge was Rainelis (Ray), she was a pleasure to deal with and helped us make the best of our trip. We are looking forward to using our premium travel club membership for our next trip.