Habitat - Home To Pet Supplies Reviews 

5,637
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 458 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast delivery options, highly competitive prices, and the extensive selection of wholesome, high-quality pet products available for their beloved animals. Shoppers also highlight the genuinely helpful and friendly staff members who consistently provide exceptional service, whether interacting online or visiting the physical stores. However, some customers also noted occasional frustrating delays with delivery schedules or experienced trouble receiving their shipments on time. A few people similarly experienced unexpected shipping charges or minor website navigation difficulties when attempting to place their regular online purchases or resolve pricing questions.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting a wide and varied range of wholesome... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Price

People report positive experiences with price, consistently highlighting great values, competitive rates, and... See more

Order

Consumers find ordering to be a smooth and satisfying experience overall. Reviewers consistently praise the... See more

Service

Reviewers highlight positive aspects of service, emphasizing fast, reliable, and friendly experiences both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased Meals For Mutts 14kg bag from Habitat Pet Supplies. I’m in Queensland and was buying for my daughter’s dogs in Melbourne, very hard to find this food online and to be delivered quickly bu... See more

Rated 5 out of 5 stars

Habitat were so good sorting out my order, as living in Warrnambool I can’t get what I want here. The only complaint I have was the delivery people was supposed to be here on the 10th of August didn’... See more

Rated 5 out of 5 stars

Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more

Rated 5 out of 5 stars

I don't think you could find a store that has staff that love animals as much as these humans who work here. With the great customer service, they also look to partner with local suppliers too



Company details

  1. Pet Care Store
  2. Aquarium shop
  3. Animal feed shop
  4. Pet Groomer
  5. Pet shop

About Habitat - Home To Pet Supplies

Written by the company


Habitat

About us

We're Habitat, Australia's newest leading name in pet supplies.

Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!



Habitat

Why choose Habitat? Simple...

Written by the company

No-nonsense flat rate shipping
Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
So many ways to pay
Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
Free Click and Collect
So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)

Only the best

Because we get what it's like to love your pet

Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,637)

450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

THE TERRIERS PACIFER

Ordering and delivery is first class.
Most importantly the Wirehaired Fox Terriers love their treat and I like that it keeps them quiet. Some hide them for a while, others crunch them straight away.
You can always find a good price for two boxes which keeps them going for a couple of months, Peanut and Double Cheese and Bacon are their Faves.

11 August 2026
Rated 5 out of 5 stars

Habitat were so good sorting out my…

Habitat were so good sorting out my order, as living in Warrnambool I can’t get what I want here. The only complaint I have was the delivery people was supposed to be here on the 10th of August didn’t turn up until the 17th. When I order again please get a different delivery lot. Graeme.

5 August 2026
Rated 5 out of 5 stars

Competitive pricing

Competitive pricing, delivered quickly, parcel and items arrived in excellent condition. Parcel was left as requested in the place requested. All items ordered were included. I was kept up to date on my delivery progress.

7 July 2026
Rated 5 out of 5 stars

Fantastic service

I don't think you could find a store that has staff that love animals as much as these humans who work here.
With the great customer service, they also look to partner with local suppliers too

30 June 2026
Rated 5 out of 5 stars

Delivery was so quick

Delivery was so quick! One of my dogs almost 17 years old can only tolerate Venison and Crocodile. No-one hardly stocks the Woof Air-dried Venison so I am very thankful I can always find it on your website.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

They can do price match

The good thing is they can do price match with other sellers even when you shop online. They sell lots of varieties of dog snacks and foods.

24 July 2026
Rated 5 out of 5 stars

Burwood Habitat

I find the people at Habitat friendly and welcoming. Good folk. They are my go-to for organic chicken food.

26 July 2026

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