Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The same day service from Habitat Pet Supplies is amazing! I’ve used it numerous times now but recently as my dog was recovering from surgery I needed supplies quickly and each time I ordered the deli... See more
Very wholesome products. We are still making our way through the different flavours. Its nice to see a good quality product, although I'd like to know about whether they use ethical sourcing.
We had a misunderstanding, (was my fault) and yet they went out of their way to assist me. Sorry guys, and thanks heaps. I'll definitely begin doing regular business with you. The freeze dry chicke... See more
Click & Collect
(184)
Blackdog Bigga Dog Biscuits 10kg Box
(106)
Blackdog Premium Dog Biscuits Multi 5kg
(43)
Freeze Dry Australia Chicken Breast Chunk Natural Treats for Cats and Dogs 100g
(40)
Blackdog Premium Dog Biscuits Charcoal 5kg
(37)
Vets All Natural Complete Mix for Adult and Senior Dogs 15kg
(26)
Same Day Delivery
(21)
Blackdog Chicken Breast Fillets Dog Treats 1kg
(19)
Blackdog Premium Dog Biscuits Chicken 5kg
(17)
Meals for Mutts Grain Free Salmon and Sardine Dry Dog Food 20kg
(17)
Company details
About Habitat - Home To Pet Supplies
Written by the company
About us
We're Habitat, Australia's newest leading name in pet supplies.
Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!
Why choose Habitat? Simple...
Written by the company
- No-nonsense flat rate shipping
- Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
- So many ways to pay
- Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
- Free Click and Collect
- So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)
Only the best
Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!
Contact info
4.7
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and quick
19 April 2026
Fantastic customer service from placing…
Fantastic customer service from placing our order to receiving the goods within a few days. We will definitely continue to support Habitat Pet Supplies
12 May 2026
Habitat is the local pet store I choose…
Habitat is the local pet store I choose to shop at for almost everything related to my cat as I’m usually popping in at least once a week regular members of staff remember my name They're really helpful
I recently needed some advice on worming products and they were fantastic. They really know their stuff I would highly recommend popping in. They have all sorts of services a price match and they are rarely out of stock of products and if you can’t get it at one store one of their other stores will definitely have it. I’ve also visited the store in East Brunswick and they were just brilliant in there.
26 May 2026
Unprompted review
Inconsistent Information
I confirmed the price match twice by chat and phone. I even offered to pre‑order and pay, but the staff said I could just buy it in store at the same price. When I arrived, they refused to honour it. The mixed messages and the way they treated me made me feel cheated and singled out.
2 April 2026
The stuff at the Burwood are
The stuff at the Burwood store are extremely nice and helpful. It is always a pleasure going in there.
10 May 2026
Habitat always has what our dog likes
12 April 2026
Excellent customers service
I ordered some cold chain pet food online and to make the minimum order I bought more than my freezer could hold and the local store was more than happy for me to do a partial pick up and when I return two weeks later they were very organised and found my remaining order immediately. I really felt the store went above and beyond. Very happy with the service.
11 April 2026
Perfect
Great price. Great customer service. Great product. I have some very happy lorikeets.
8 May 2026
Always great in many ways!
Always great service. If there's a problem that's not even their fault, they're always pro-active and helpful. Prices are good and sales throughout the year so always able to balance the pet budget with free shipping over $49!
Best of all, you always get to speak to a human person, not a robot.
Great business and highly recommend.
15 May 2026
Unprompted review
Prompt dispatch and receipt
Prompt dispatch and receipt. Would have loved to be able to ship to NZ but fortunately had an Australian address available.
5 May 2026
Very Happy
Great price, prompt delivery, happy dog. Thankyou for the little surprise in the parcel - happy mum.
15 May 2026
Unprompted review
Fast delivery, good prices and great products
Fast delivery, faster than initially announced, wich saved me from disappointing the cats for the weekend! Very grateful!
30 March 2026
Wonderful same day delivery
Wonderful same day delivery with pet food that needed refrigerating. This makes my life so much easier! Also appreciate the sales on treats and free samples they often include :)
1 May 2026
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