If you’re looking for something really special at a price worthy of the product then you’ve come to the right place. From initial contact to delivery, I can’t praise the whole team any more than say... See more
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Review summary
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Reviews shaping this summary
After searching for specific styles for a client, I discovered Haddon’s and was impressed by their extensive range of products, which allowed specification and purchase of two fully equipped bathrooms... See more
Company replied
We had such a great experience with Haddon. We ordered a bath, vanity unit, mirror and caddy over the Easter holidays, and everything was delivered to Northern Ireland within a week - amazing serv... See more
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Absolutely lovely sink, the design is so beautiful and fits nicely in our downstairs shower. We needed something small, and only Haddon had this specific size! The quality of their products are fantas... See more
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Company details
Written by the company
Haddon are a UK-based homewares brand. We are dedicated to making luxury English design more accessible to a broader audience of homeowners, specialising in timeless bathroom and interior products. Our collection combines refined craftsmanship with modern functionality - from freestanding stone baths to designer furniture - embodying elegance and precision, so both homeowners and industry professionals can bring and deliver a renewed sense of luxury into their spaces. Our mission is simple - to democratise luxury English design, bringing homeowners the opportunity to create beautiful interiors that are both enduring and accessible. Luxury should not be reserved only for the few. We intend to bring it to anyone who values quality and elegance, without compromising their budget. At our heart, we are committed to doing things the right way, delivering exceptional products and maintaining high standards of ethical responsibility by pledging ourselves to sustainable practices wherever possible, throughout all levels of our operation. We ensure our production processes and materials are sourced responsibly.
Contact info
Tirrem House, 16 High Street, TS15 9AE, Yarm, United Kingdom
- 02046189000
- customerservice@haddon.co.uk
- haddon.co.uk
Quality product
We ordered a bath from Haddon which I was somewhat nervous about given I was unable to see it first however the trust pilot reviews were overwhelmingly positive so I decided to risk it. I am delighted to say that the product has exceeded my expectations, it is a beautiful quality bath which looks very high end. I was considering going with Lusso for a similar look but am so glad I chose a small British company instead. I would not hesitate to recommend. Customer service was also very good and delivery on time and courteous.
24 March 2026
Unprompted review
Reply from Haddon
Dear Rebecca,
Thank you for your review.
We’re pleased to hear that the bath exceeded your expectations and that the quality and finish met the standard you were hoping for. We understand that purchasing without viewing in person can be a consideration, so it’s particularly good to know the product delivered once installed.
We also appreciate your comments regarding the service and delivery experience. Thank you for choosing Haddon and for your recommendation.
Best Wishes,
Haddon
The tap was stylish and good quality
The tap was stylish and good quality, but sadly had a fault. I contacted customer service who diagnosed the problem and a replacement
tap arrived the next day. Delighted with both tap and customer sevice.
26 February 2026
Unprompted review
Reply from Haddon
Dear David,
Thank you for taking the time to leave a review.
Whilst it’s unfortunate that the initial tap developed a fault, we are pleased to hear the issue was identified quickly and resolved without delay.
It’s good to know the replacement met your expectations and that the service provided supported a smooth outcome. Thank you for choosing Haddon.
Best Wishes,
Haddon
Yet again the wonderful team at Haddon…
Yet again the wonderful team at Haddon have surpassed my expectations for the 2nd time, the lovely George who was the first person I spoke to when I first purchased with Haddon, he really has been truly amazing, so kind and friendly, and so professional the Haddon team really are lucky to have him!!! I have never experienced customer service anywhere ever like I have with George and the Haddon team, my order and delivery always go through so smoothly even after I measured incorrectly for the radiator I purchased, George quickly ordered the next size up for me and my item was still dispatched the same day, amazing!! George and the Haddon team and all there stunning products just ooze class and sophistication from beginning to end, so treat yourself to the Haddon experience!! You will definitely be back for more!! Thank you so much George this review is thoroughly deserved for your kindness and care, wishing you lots of luck and happiness for the future!! 🥰
9 March 2026
Unprompted review
Reply from Haddon
Dear Jill,
Thank you for taking the time to share such detailed feedback.
We are delighted to hear that your experience with Haddon has been consistently positive, and that the support provided throughout, particularly in resolving the sizing issue, was handled promptly and seamlessly.
Ensuring that orders are managed with care, even when changes are required at short notice, is an important part of the service we aim to deliver. It is rewarding to know that this has contributed to a smooth overall experience for you.
We greatly appreciate your continued custom and your kind comments.
Best Wishes,
Haddon
Great customer service!
Haddon's customer service is outstanding! Special thank you to David. I purchased three beautiful products from Haddon during the renovation of my bathroom. They were all high quality. Unfortunately the toilet was unable to be fitted due to the difficult location of the waste pipe in my apartment. Despite it being a couple of months since I purchased it, they swiftly organised a full refund. The communion throughout was superb. Love the shower and radiator!
6 March 2026
Unprompted review
Reply from Haddon
Dear Robert,
Thank you for your review. We’re pleased to hear that the products met your expectations and that the shower and radiator are working well within your renovation.
While it’s unfortunate the toilet wasn’t suitable for your installation, we’re glad the matter was resolved smoothly. We appreciate your comments regarding the service and communication throughout, and thank you for choosing Haddon.
Best Wishes,
Haddon
The customer service is outstanding at Haddon
The customer service is outstanding at Haddon. The responses I have had to queries are so quick and efficient. I'm mid renovation and have dealt with a large number of companies, none of which come close to Haddon's service and product offering. Highly rated.
5 March 2026
Unprompted review
Reply from Haddon
Dear Rebecca,
Thank you for your review.
We’re pleased to hear that the service and responsiveness you experienced stood out during your renovation project. Providing clear, timely support alongside a carefully considered product range is something we place great importance on.
We appreciate your feedback and thank you for choosing Haddon.
Best Wishes,
Haddon
Quality and service
Unique range of bathroom products and fixtures that I'm not sure you could source from anywhere else in the UK.
Wonderful service but make sure you consider due to the difficulty of sourcing items the lead times can be long. Also we had to wait longer for an item due to bad shipping weather over winter. That said it was totally with the wait.
30 January 2026
Unprompted review
Reply from Haddon
Dear Duncan,
Thank you for taking the time to leave your review.
We are delighted to hear that our range helped you source something distinctive for your project, and that the service provided met your expectations. As many of our products are carefully sourced and produced in smaller volumes, lead times can occasionally be longer, particularly when international shipping is affected by external factors. We’re glad to hear the finished result made the wait worthwhile.
If you require anything further, please do not hesitate to contact us.
Best Wishes,
Haddon
Excellent service
I just wanted to leave a big thank you to Michael at Haddon for all his help. He guided me through ordering all of our bathroom items and made the whole process so easy and stress-free.
Michael was patient, knowledgeable, and always quick to respond to my many questions. His advice on matching finishes and choosing the right pieces was invaluable, and everything arrived exactly as expected.
Excellent service from Haddon – I wouldn’t hesitate to recommend them, and especially Michael, to anyone planning a bathroom renovation.
26 February 2026
Unprompted review
Reply from Haddon
Dear Suzy,
Thank you for taking the time to share your experience. We’re pleased to hear that the process of selecting and ordering your bathroom items was straightforward, and that the guidance provided helped you confidently bring the scheme together. Ensuring finishes and products work cohesively within a space is an important part of what we aim to support our customers with.
We appreciate your kind comments regarding the service provided by Michael and your recommendation.
Best Wishes,
Haddon
Quality shower tray
Quality shower tray. It looks beautiful in our bathroom
26 February 2026
Unprompted review
Reply from Haddon
Dear Gisele,
Thank you for your review.
We’re pleased to hear that the shower tray has met your expectations and that it sits so well within your bathroom. Achieving both quality and aesthetic detail is something we place great importance on, so it’s rewarding to know the finished result reflects that.
Thank you for choosing Haddon.
Best Wishes,
Haddon
Beautiful Vanity Unit and Exceptional Service
I've just had my en suite shower room completely renovated. I dealt with a number of suppliers and my experience with Haddon was, by far, the most enjoyable. My initial contact was with George when I raised a couple of queries about their vanity unit. He was attentive, very easy to contact, efficient, professional and knowledgeable. The delivery was second to none, the vanity unit was beautifully protected with superb packaging (I have suffered delivery of damaged goods from other suppliers) and I am delighted with the overall look of my new bathroom, it is a beautiful, quality vanity unit. Thank you Haddon and, in particular, thank you George! I will be back to you for more 😁
25 February 2026
Unprompted review
Reply from Haddon
Dear Karen,
Thank you for your review.
We’re pleased to hear that your experience with Haddon stood out during your renovation project, and that the vanity unit met your expectations once installed. It’s particularly good to hear that the communication, delivery, and packaging reflected the standard we aim to provide.
We appreciate you taking the time to share your experience and your kind comments regarding the service provided. Thank you for choosing Haddon, and we look forward to assisting you again in the future.
Best Wishes,
Haddon
Really happy with the beautiful marble…
Really happy with the beautiful marble sink. I would recommend contacting the company first before ordering as they can provide a more bespoke service, as each peice is surprisingly different, therefore you are more likely get what you want. We had an issue with the colour of the original sink but it was resolved effectively and efficiently by David in customer service who went out of his way to resolve our isssue. Really happy and would order again, especially if your looking for a quality one off unique peice.
14 February 2026
Unprompted review
Reply from Haddon
Dear Larissa,
Thank you for your thoughtful review.
We’re pleased to hear that you’re happy with the final marble basin and that the service provided helped ensure the right piece was selected. As you rightly note, natural stone varies from one block to another, and we always encourage customers to speak with us so we can guide them towards the most suitable option.
We appreciate your patience in resolving the initial colour concern and are glad the outcome met your expectations. Thank you for choosing Haddon; we look forward to assisting you again in the future.
Best Wishes,
Haddon
Perfect service - thank you
Polite, friendly & Professional
Well done & thank you
I’d a couple of tricky requests - absolutely no problem at all.
23 February 2026
Unprompted review
Reply from Haddon
Dear JES,
Thank you for your review.
We’re pleased to hear that the service provided was professional and accommodating, particularly in relation to your more specific requests. Ensuring a considered and seamless experience is always our priority.
If you require anything further, please let us know.
Best Wishes,
Haddon
Only wanted a small piece of silstone…
Only wanted a small piece of silstone for a splash back and they were happy to help
23 January 2026
Unprompted review
Reply from Haddon
Dear Beverley,
Thank you for your review. We’re pleased we were able to assist, even with a smaller requirement. Every detail matters within a project, and we’re glad we could help you source exactly what was needed.
Thank you for choosing Haddon.
Best Wishes,
Haddon
After searching high and low I found…
After searching high and low I found Haddon for the perfected bathroom. There products are fabulous and such good quality. Their customers service is second to none A⭐️ and delivery was very quick.
Can’t wait to order again. Would recommend to anyone ⭐️⭐️
20 February 2026
Unprompted review
Reply from Haddon
Dear Kerrieann,
Thank you for taking the time to leave a review.
We’re pleased to hear that you found exactly what you were looking for and that the quality of the products met your expectations. It’s also good to know that the service and delivery experience reflected the standard we aim to provide.
We appreciate your recommendation and look forward to assisting you again when the time comes.
Best Wishes,
Haddon
Quality and beautiful bath!
Lovely bath, excellent product and customer service was top from the team. Would strongly recommend!
13 June 2025
Unprompted review
Reply from Haddon
Dear James,
Thank you for your review.
We’re pleased to hear that the bath met your expectations and that the service provided was of a high standard. We appreciate your recommendation and thank you for choosing Haddon.
If you require anything further, please do not hesitate to contact us.
Best Wishes,
Haddon
Perfect customer service
Oh my God best customer service weve ever received weve never been treated like this before 20/10
17 February 2026
Unprompted review
Reply from Haddon
Dear EzMate,
Thank you for taking the time to leave your review.
We’re pleased to hear that your experience with our team left a strong impression. Delivering a considered and professional service is central to what we do.
If you require anything further, please do not hesitate to reach out.
Best Wishes,
Haddon
Excellent Experience
We recently purchased sanitaryware from Haddon, and we couldn’t be happier with our experience. The quality of the products is outstanding, and everything looks absolutely perfect in our space.
We are extremely satisfied with our purchase and would highly recommend Shop Haddon to anyone looking for high-quality sanitaryware and excellent customer service.
15 December 2025
Unprompted review
Reply from Haddon
Dear Igor,
Thank you for taking the time to leave a review.
We’re pleased to hear that the sanitaryware met your expectations and has worked so well within your project. Quality and presentation are central to what we do, so it’s great to know the final result has delivered the finish you were aiming for.
We appreciate your recommendation and thank you for choosing Haddon.
Best Wishes,
Haddon
Excellent customer service and…
Excellent customer service and responsiveness. Very happy with the product I purchased and advice offered.
12 July 2025
Unprompted review
Reply from Haddon
Dear CV,
Thank you for leave us a review.
We’re pleased to hear that the service and responsiveness met your expectations, and that you were happy with both the product and the advice provided. Thank you for choosing Haddon.
Best Wishes,
Haddon
Fabulous unit& qualiry
Great customer service
Excellent units High quality!
Perfect to description. Delivered safely even tho very heavy.
Very happy with the design
12 February 2026
Unprompted review
Reply from Haddon
Dear Andrea,
Thank you for your review.
We’re pleased to hear that the units met your expectations in terms of quality, design, and accuracy to the description. It’s also good to know they arrived safely, particularly given the weight. We appreciate your feedback and thank you for choosing Haddon.
Best Wishes,
Haddon
I ordered a travertine basin on line
I ordered a travertine basin on line. Communication with Haddon was excellent, they delivered on a date I requested and it was well packaged. Quality of the basin was superb and exactly as the product description.I’d been looking for some time trying to find exactly what I wanted -they were very helpful in answering my queries. Definitely recommend this company.
9 January 2026
Unprompted review
Reply from Haddon
Dear Janet,
Thank you for taking the time to leave a review.
We’re pleased to hear that communication was clear throughout and that delivery was arranged for your requested date. It’s also great to know the travertine basin arrived well packaged and matched the product description.
We appreciate your recommendation and thank you for choosing Haddon.
Best Wishes,
Haddon
Fabulous company
Fabulous company and I would definitely recommend to anyone. The ordering process from start to finish was so easy. Delivery was quick and when they said it would be, keeping me informed the whole time. Products are amazing and reasonably priced. Customer Service (in particular, David) was so helpful and knowledgeable.
20 January 2026
Unprompted review
Reply from Haddon
Dear Andrea,
Thank you for your review.
We’re pleased to hear that the ordering process was straightforward and that delivery was prompt and well communicated.
It’s also great to know you’re happy with the quality and value of the products, and that the support provided was helpful throughout.
We appreciate your recommendation and thank you for choosing Haddon.
Best Wishes,
Haddon
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