Haddon & James Reviews 

584
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

have to be honest bought and paid for load of garden furniture / hot tubs etc, of this company. BUT only received a couple of the items, some of which where missing parts and unusable. So done me out... See more

Rated 1 out of 5 stars

I won bid for a Brand new mini Quad bike.First was given incorrect collection address. The bike came in parts, with no build instructions,(which to me was no problem as I am a skilled fork truck engin... See more

Rated 4 out of 5 stars

Easy to use auction site and communications with H&J following successful bid. A few hidden charges and very high delivery quotation from H&J as such we collected the item ourselves. Then given only... See more

Rated 1 out of 5 stars

I was scammed out of £3k and still waiting for an outcome of the insolvency case! Has anyone else had any updates at all? Or luck getting any money back? I was refused by Lloyds bank because I paid vi... See more

Company details

Information provided by various external sources

Haddon & James Auctioneers combine three generations of family auctioneering history with the latest online trading technologies. We run daily online auctions including commercial and retail stock of high quality household name brands.


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2.6

Poor

TrustScore 2.5 out of 5

584 reviews

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2.6

All reviews

(584)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered a socket set from Haddon &…

Ordered a socket set from Haddon & James, competitively priced and had very quick delivery. Follow up was done by a chap called Kelvin checking that my parcel had been delivered (which it had).

I have used Haddon & James previously, and if you are within driving distance they deliver for free, which was great when I lived in Luton, but now I live in Monmouth delivery is via post, which was just as quick.

3 March 2022
Unprompted review
Rated 4 out of 5 stars

As always the goods arrived well packed…

As always the goods arrived well packed and very quickly.
I like the fact that they also add the delivery to the total price, not like other sites who charge exorbitant delivery costs and you are stuck because you have purchased the items.
The only downside is that some items end up costing too much.
Kelvin was on the ball asking if my delivery had arrived and that everything was ok.

Thanks for your help

2 March 2022
Unprompted review
Rated 1 out of 5 stars

Sell items they don’t have and don’t give refunds

Won an auction for some items then payed the next day, I then waited almost 2 weeks without hearing anything about shipping so I email and they tell me they didn’t have the items I had paid for so they would send the invoice to their finance teem so I can be refunded which can take up to 28 days, that had passed and I emailed them again and they where telling me they’ll contact the department again so I can get the refund soon but still nothing, so I just lost patience with them after 40 days and disputed the payment with my bank and received a refund within a day

2 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from Kelvin and team

Received a call regarding a lot I had successfully bid on, unfortunately there was an issue with one of the items... Kelvin was extremely helpful offering a shitable alternative and arranging delivery for the following day. I can't fault his professionalism and will definitely use Haddon & James again

1 March 2022
Unprompted review
Rated 1 out of 5 stars

These people are unbelievable

These people are unbelievable. I have waited since April last year for garden furniture I ordered. After numerous false promises they eventually told me in December that they couldn’t get the items I’d paid for. I asked for a refund, they said it could take up to 28 days. I heard nothing. Now they don’t even bother responding to my emails and they never answer the phone. I am owed over £600, and they clearly have no intention of giving me my money back. The recent positive reviews have got to be fake, they’re selling things they don’t have and simply taking people’s hard earned money.

1 March 2022
Unprompted review
Rated 5 out of 5 stars

Out of the blue I received a call from…

Out of the blue I received a call from Kelvin asking if I had received my item was I happy was the package and delivery as arranged I was so impressed with this level of customer service thank you Kelvin and all the team

28 February 2022
Unprompted review
Rated 5 out of 5 stars

A fantastic organisation

A fantastic organisation. The service is smooth and straightforward. My advisor Sadia was helpful. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly.

26 February 2022
Unprompted review
Rated 5 out of 5 stars

Great Auctioneers

I have had a great experience with this company, invoice and payment process were straightforward, delivery was very reasonable and prompt and a follow up call to check that i was happy with everything. 5 stars!!!

25 February 2022
Unprompted review
Rated 5 out of 5 stars

Definitely one of the best Auctioneers

Definitely one of the best Auctioneers. I use quite a few & have always received my goods within days of my payment. Always packed well & in good condition.
Kelvin is nice chap & really very helpful.
I would highly recommend this site.

24 February 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, easy payment, goods packaged very well and sent extremely promptly by Kelvin. Could not fault.Will use again.

22 February 2022
Unprompted review

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