I have just taken out insurance with Hagerty and my experience of their initial service has been excellent. Plenty of communication with real people, not automated bots, foreign call centres or staff... See more
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Review summary
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First class service, knowledgable and informative, provided all I needed verbally and in writing with no fuss or delay. Real car enthusiasts which is nice, was going to get a second quote but decided... See more
Company replied
I didn’t have to wait long for someone to answer the phone. That person was helpful and knowledgable and we were able to discuss my requirements. The quotation came through very promptly and we were a... See more
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Got quote online but needed to check a couple of things, one being I couldn’t find my owners club, this was added and saved me another £30! They seem to have a lot of things as standard whereas others... See more
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Company details
- #50 of 141 best companies in Insurance company
Written by the company
Your special car deserves special cover. That’s why Hagerty offers unique and customised cover, designed specifically for classic cars and classic motorcycles. Our policies include features designed for classics and collector vehicles such as, UK and EU roadside assistance and recovery, agreed value, salvage retention and more as standard.
Contact info
United Kingdom
- hagerty.co.uk
4.7
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Sorted !!
Was a bit stressed as I missed my renewal emails three weeks ago, rang today a bit last thing and spoke to Alex. He found my details straight away and sorted my very competitive renewal in no time at all. This was the best insurance experience I have ever had and I would recommend this company strongly.
21 June 2025
Unprompted review
Reply from Hagerty UK
Hello Nick. I'm so pleased to hear your renewal experience with us was quick and straightforward. Thank you for leaving positive feedback and for choosing Hagerty for your insurance.
Reply from Hagerty UK
Hello Arturas, thank you for taking the time to leave positive feedback about your experience with us and for choosing Hagerty for your insurance.
Swapped from a competitor who I have…
Swapped from a competitor who I have been with for years after they increased my premiums by 25% yet no claims or justification! So I was given the name of Hagertys by my Healey Club. It took 15 minutes and the call handler was excellent and I saved a lot of money.
10 June 2025
Reply from Hagerty UK
Hi Darryl. We're delighted we could offer you a more competitive rate and that our team made the process quick and easy.
Thank you for taking the time to leave a positive review and for choosing Hagerty for your insurance.
Great service
8 June 2025
Reply from Hagerty UK
Thank you for taking the time to leave a positive review and for choosing Hagerty for your insurance.
Reply from Hagerty UK
Thank you for taking the time to leave a positive review and for choosing Hagerty for your insurance.
Almost five stars
I would have awarded five stars but my experience trying to renew my insurance on line was overly complicated - with the result that my insurance was cancelled. Compared with other competitors the interface needs a redesign. However, a very helpful person from Hagerty came on the phone and sorted everything out on the spot. Excellent service as always.
9 June 2025
Reply from Hagerty UK
Hello Anthony, thank you for your review and honest feedback.
We're sorry to hear the online renewal process caused frustration and will be passing your comments to our digital team for review. That said, we're very pleased our team was able to resolve things quickly for you.
We truly value your continued support and hope to make your next experience smoother.
Reply from Hagerty UK
Thank you for taking the time to leave a positive review and for choosing Hagerty for your insurance.
Classic car insurance without the hassle!
Easy to obtain quote and super fast and efficient turn round of documentation.
Highly recommended.
2 June 2025
Reply from Hagerty UK
Hello Nigel - I'm so pleased to hear your experience with us was fast and efficient. Thank you for leaving positive feedback and for choosing Hagerty for your insurance.
Dissappointing
I have been a customer for many years with several classic cars. I wanted to add one to my collection and obviously needed to test drive it for which I required temporay cover. Hagerty would not give me cover until I 'owned' it?? This was in spite of providing cover for a previous vehicle which they said was a mistake. I have been with them for many years and had no claims so I consider this to be rediculous. How do they expect one to own a car without test driving it. So I will be saying goodbye to Hagerty in favour of an insurer with a more sensible policy. A very dissappointed and previously loyal customer.
Thank you for your reply but you miss the point. Adrian Flux, for example, will provide temporary cover or a full cover which can be cancelled or changed to another vehicle (subject to an admin fee). You did not offer any cover because I did not acytually own the vehicle at the time. Few private sellers, who are the majority in the classic car market, will allow one to test drive their pride and joy without appropriate insurance cover. You are in exactly the same classic market as Adrian Flux, for example, so you can't say it is the 'industry norm'. Anyway it's your choice but I find it dissappointing hence my review.
30 May 2025
Unprompted review
Reply from Hagerty UK
Hello Stephen. Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your disappointment, especially as a long-standing and loyal customer.
We understand your frustration, and we appreciate how important it is to be able to test drive a vehicle before committing to purchase. While we don't provide cover for this purpose, this is in line with standard practice across much of the motor insurance industry.
Typically, if a vehicle is being sold through a dealer, they will have motor trade insurance that includes test drives, though it's always best to confirm this directly with the seller. In private sales, some standard motor insurance policies may include third-party cover for driving other vehicles with the owner's permission. We would encourage you to speak with your everyday-use vehicle insurer to see if this option is available to you.
While we hope you might consider returning in the future, we're truly sorry to see you go and appreciate the years you've spent with us.
Reply from Hagerty UK
Hello Jonathan, thank you for taking the time to leave a positive review and for choosing Hagerty for your insurance.
Exceptional Service
I am a returning customer and I was received like l was a member of the family, Hagerty are so knowledgeable welcoming and the cover price is very respectable. I’ve taken out a multi policy that saves me money as apposed to single policies for each vehicle. If you have a classic vehicle or motorcycle then look no further for the best all round service Hagerty will not let you down.
6 June 2025
Reply from Hagerty UK
Hello David - I'm so pleased you've had a great experience with us and have renewed with us for another year. Thank you for taking the time to leave a detailed, positive review and for choosing Hagerty for your insurance.
Very helpful gentleman on the end of…
Very helpful gentleman on the end of the line and straight through without pressing 1 for this 2 for that and 3 etc etc etc.
Also not a foreign call centre.
5 June 2025
Reply from Hagerty UK
Hello David - I'm pleased to hear you had a great experience with us. Thank you for taking the time to leave a positive review and for choosing Hagerty for your insurance.
Reply from Hagerty UK
Thank you for leaving a positive review and for choosing Hagerty for your insurance.
The process was made so easy online to…
The process was made so easy online to get insurance for my vehicle.
2 June 2025
Reply from Hagerty UK
Hi Simon, I'm so pleased you had a straightforward onboarding with us. Thank you for taking the time to leave positive feedback and for choosing Hagerty for your insurance.
Simple and straightforward
Very simple and straightforward to get my classic Toyota insured online today.
31 May 2025
Reply from Hagerty UK
Thank you for taking the time to leave positive feedback about your experience with us and for choosing Hagerty for your classic car insurance.
Simple to get a quote
Simple to get a quote, no hassle, plus the customer service was really good
7 May 2025
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your insurance.
Fast efficient easy 🎉
1 May 2025
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your insurance.
Reply from Hagerty UK
Hello Jeremy, thank you for leaving positive feedback and for choosing Hagerty for your insurance.
Reply from Hagerty UK
Hello, thank you for leaving us positive feedback and for choosing Hagerty for your insurance.
Got a quote online in the morning for…
Got a quote online in the morning for £950. Had to go out and did not finish the quote. I didn't save the quote. I repeated the quote with all the same details in the evening and the quote had increased to £1150. Why is it £200 more expensive. This is a sharp practice and one I would not expect from a company like Hagerty. Please contact me and explain this practice,
10 May 2025
Unprompted review
Reply from Hagerty UK
Hello, thank you for your feedback. We are sorry that your experience wasn't as expected.
At Hagerty, our customer's experience is extremely important to us. We would like to investigate this further and have reached out directly for additional details.
We will look into this, and a member of our team will contact you to discuss this shortly.
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