Lloyds Bank Insurance Reviews 

7,932
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,404 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive and affordable pricing, often finding policies significantly cheaper than previous insurers or alternatives. People consistently highlight the ease of use and straightforwardness of the website and application process, describing it as intuitive and smooth to navigate. Many also commend the helpful, knowledgeable, and friendly staff for their excellent service and clear explanations. However, some customers also noted concerns regarding renewal pricing, with existing policies sometimes increasing significantly compared to new customer offers. A few other people also felt that the service was unsatisfactory, mentioning staff who lacked a full grasp of details or expressing a dislike for online-only communication.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many finding the car insurance to be very affordable and... See more

User experience

Customers had positive experiences with user experience, consistently finding the process easy and... See more

Service

Consumers find service to be positive, with many reviewers describing it as efficient, quick, and... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, helpfulness, and... See more

Website

Customers consistently note positive experiences with the website, finding it very easy to navigate and use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a loyal banking customer I was over joyed when I found an amazing car insurance policy with you on a comparison site! The link to Lloyds was straightforward and there were no silly extra questions... See more

Company replied

Rated 5 out of 5 stars

I have taken out two home insurance policies. The first was for my son, as a first time buyer. His property was underpinned 10 years ago and so I wanted to discuss insurance implications with a Lloyds... See more

Company replied

Rated 5 out of 5 stars

I was looking for an alternative cover as John Lewis and their new panel sytem had let me down badly. I'd tried a couple of comparison sites, but was given very few choices on these so tried Lloyds In... See more

Company replied

Rated 5 out of 5 stars

Obviously my main driver for choosing Lloyds was cost, I use Money Supermarket every year to get competitive car insurance quotes, and Lloyds was the best value for money. I saved £35/month based on... See more

Company replied


Company details

  1. #46 of 136 best companies in Insurance company
  2. #19 of 69 best companies in Car and Motor Insurance Agency
  3. #7 of 50 best companies in Bank
  4. #18 of 44 best companies in Home Insurance Agency
  5. #43 of 50 best companies in Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
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1-star

Asks customers to review

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4.7

All reviews

(7,932)

3,306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to set up

14 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Susan,

We're so glad to hear that you found the setup process straightforward. We always aim for ease of use, and your feedback is truly appreciated.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy and quick

Easy and quick

13 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Thanks for leaving a 5 Star review, we appreciate the positive feedback.

Regards,
Greig - Lloyds Bank Life & Critical Illness Insurance

Rated 5 out of 5 stars

Easy to get a quote and easy to pay

Easy to get a quote and easy to pay

1 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Clinton

Thank you for taking the time to leave us a review.

We're really pleased to hear that it was such an easy process and we hope you have a lovely day!

Katie
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Great service happy with insurance

Great service happy with insurance

9 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Gary

Thank you so much for leaving a review.

We're really pleased to hear about your positive experience and that you received great service!

We hope you have a brilliant day.

Katie
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Competitive pricing and very easy to…

Competitive pricing and very easy to fill out details online

1 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Andy

Thank you for taking the time to leave us a review.

We're really pleased to hear that it was an easy process and that you're happy with the competitive price that we were able to offer!

We hope you have a lovely day.

Katie
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

A nice easy no hassle welcome to your…

A nice easy no hassle welcome to your insurance services

13 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Vince,

We're so pleased to hear that you had such a nice, easy, and hassle-free welcome to our insurance services. Thank you for sharing your positive experience!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 4 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi CJ,

We appreciate your feedback regarding the clarity of our options. We are always working to improve our offerings.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

I've been with Lloyds for 54yrs and…

I've been with Lloyds for 54yrs and always been very happy wirh the service. Obviously I am elderly now , Clare was very patient with me and I was extremely grateful.

2 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Scherie,

We're so pleased to hear about your long-standing positive experience with us. It's wonderful that our team member was patient and helpful.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Took me a while to navigate around the…

Took me a while to navigate around the site but got there in the end

2 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Sheila

Thank you for leaving a positive review.

We're really pleased to hear that you managed to navigate around the website.

We hope you have a lovely day!

Katie
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Talking to a human is top of my list…

Talking to a human is top of my list when I talk to someone in India who I can't understand makes me put the phone down please don't go down that route

7 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Brian,

We appreciate your feedback regarding your recent experience. We understand your preference for clear communication and are committed to ensuring our support meets your expectations.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy to get quote and arrange cover

Had already gauged the price range from comparison sites, then looked at Lloyds having had a leaflet about the insurance in the post a few months ago. Was pleasantly surprised at how competitive it was. Easy to sign up online and place the cover.

26 June 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Jennie,

We're so glad to hear that our insurance was competitively priced and that you found the online sign-up process easy and straightforward. Thank you for choosing us!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 1 out of 5 stars

Wasn’t insured and didn’t know!

You made a clerical error and all my personal details went to a complete stranger AND it turns out I wasn’t insured and wasn’t even informed by you??
Ive complained and heard nothing from you!
Not great is it…

13 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Karen,

We are very concerned to hear about these serious issues regarding your personal details and insurance status. We understand your frustration and the lack of communication you've experienced. We are actively investigating this matter to understand what happened and will then contact you to discuss this further.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

All questions were laid out

All questions were laid out, easy to understand

29 June 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Stephen Jones

Thank you for your review and positive feedback.

Regards
Kerry – Lloyds Pet Insurance

Rated 5 out of 5 stars

Straightforward

I made a call to check cover for Solar panels.l was quickly helped and felt very reassured.

7 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Gillian,

We're delighted to hear that you received quick and reassuring assistance when inquiring about cover for your solar panels. Thank you for sharing your positive experience.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

It was so easy to use and such a great…

It was so easy to use and such a great experience thanks

20 June 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Peter

Thank you for your positive review!

We're really pleased to hear that it was such a straightforward process.

We hope you have a lovely day!

Katie
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

I’m all my questions laid out the…

I’m all my questions laid out the policy so I could understand it

2 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello there

Thank you for taking the time to leave us a review.

We're really pleased to hear about your positive experience and we hope you have a great day!

Katie
Lloyds Bank Motor Insurance

Rated 4 out of 5 stars

The gentleman o

The gentleman o. The phone was very helpful

29 June 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Jenny

Thanks for taking the time to leave us a review.

We're really pleased to hear that the service you received was helpful!

We hope you have a lovely day!

Katie
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Very easy process

13 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Joga,

We are pleased to her you found the process very easy.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

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