Hagerty UK Reviews 

8,586
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff for providing clear advice, highly competitive prices, and a remarkably smooth quotation process. People genuinely appreciate speaking with real human beings who offer fantastic guidance and make setting up new insurance policies quick and straightforward. Consumers note that the team remains polite at all times, ensuring every question is answered without any unnecessary fuss or delay. Some reviewers were not happy with the handling of complex insurance claims and repair estimates. Customers also mentioned experiencing unnecessary stress, prolonged communication delays, and difficulties when attempting to get repair costs approved through the system.

What people talk about most

Service

Consumers find service to be positive, frequently highlighting the efficient, swift, and professional... See more

Staff

Clients share positive opinions on staff, frequently highlighting helpful, knowledgeable, and professional... See more

Price

People report positive experiences with price, frequently highlighting competitive quotes and better rates... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and polite call... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as very easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just taken out insurance with Hagerty and my experience of their initial service has been excellent. Plenty of communication with real people, not automated bots, foreign call centres or staff... See more

Company replied

Rated 5 out of 5 stars

First class service, knowledgable and informative, provided all I needed verbally and in writing with no fuss or delay. Real car enthusiasts which is nice, was going to get a second quote but decided... See more

Company replied

Rated 5 out of 5 stars

I didn’t have to wait long for someone to answer the phone. That person was helpful and knowledgable and we were able to discuss my requirements. The quotation came through very promptly and we were a... See more

Company replied

Rated 5 out of 5 stars

Got quote online but needed to check a couple of things, one being I couldn’t find my owners club, this was added and saved me another £30! They seem to have a lot of things as standard whereas others... See more

Company replied


Company details

  1. #50 of 141 best companies in Insurance company

Written by the company

Your special car deserves special cover. That’s why Hagerty offers unique and customised cover, designed specifically for classic cars and classic motorcycles. Our policies include features designed for classics and collector vehicles such as, UK and EU roadside assistance and recovery, agreed value, salvage retention and more as standard.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(8,586)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good easy service

2 February 2026
Hagerty UK logo

Reply from Hagerty UK

Thank you for taking the time to leave positive feedback and for choosing Hagerty UK for your insurance.

Rated 5 out of 5 stars

Classic car insurance

This was easy to get setup. Very straight forward and also been the best competitive company

2 February 2026
Hagerty UK logo

Reply from Hagerty UK

Hello William, I'm pleased to hear your experience with us has been straightforward.

Thank you for your positive feedback and for choosing Hagerty UK for your classic car insurance.

Rated 5 out of 5 stars

One of your agents was very helpfulon…

One of your agents was very help full on quotes and advice can't re call his name worth a mention from superiors as good effort put in and very informative thank you

2 February 2026
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Reply from Hagerty UK

Thank you for taking the time to leave a positive review about your experience with us and for choosing Hagerty UK for your classic car insurance.

Rated 5 out of 5 stars

First class service

First class service, knowledgable and informative, provided all I needed verbally and in writing with no fuss or delay. Real car enthusiasts which is nice, was going to get a second quote but decided not to bother, service like this is not easy to find and should be applauded

2 February 2026
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Reply from Hagerty UK

Hello Nick, I'm pleased to hear you had such a great experience with us. Thank you for your detailed review and for choosing Hagerty UK for your classic car insurance.

Rated 5 out of 5 stars

Great service easy online

Great service easy online, still await full confirmation as need to send pics of car but hopefully all ok.

2 February 2026
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Reply from Hagerty UK

Hello Mr Tank, thank you for taking the time to leave positive feedback about your experience and for choosing Hagerty UK for your insurance.

Rated 5 out of 5 stars

Great Service and Pricing

Easy to complete application and super fast quote delivery. Highly competitive price for my 1972 classic.
I raised a minor query via a call - reply was explained simply and clearly. Great service, thnak you.

31 December 2025
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Reply from Hagerty UK

Hello Lee, thank you for taking the time to leave positive feedback about your experience with us and for choosing Hagerty UK for your classic car insurance.

Rated 5 out of 5 stars

Been with them 4 years very helpful BUT…

Been with them 4 years very helpful BUT they still insist I have to have RAC cover which is priced into the policy from past experiences I would never deal with the RAC I have my other vehicles covered with the AA which means I now have to pay for unwanted RAC cover. This RAC cover should be an option but for some reason they will not remove it

12 March 2025
Unprompted review
Hagerty UK logo

Reply from Hagerty UK

Hello Eve, thank you for your feedback and your continued loyalty to Hagerty UK.

We understand your preference and while RAC cover is a built in feature in our policies, we appreciate your feedback and will take this on board.

Thank you again for choosing Hagerty UK.

Rated 4 out of 5 stars

Previous broker’s endorsement

Not much we had to do, it’s just been endorsed by our previous broker.

8 December 2025
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Reply from Hagerty UK

Thank you for taking the time to leave positive feedback about your experience with us and for choosing Hagerty for your insurance.

Rated 5 out of 5 stars

I didn’t have to wait long for someone…

I didn’t have to wait long for someone to answer the phone. That person was helpful and knowledgable and we were able to discuss my requirements. The quotation came through very promptly and we were able to conclude matters quickly without fuss or delay. All very satisfactory and what I would expect and hope would happen.

15 December 2025
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Reply from Hagerty UK

Hello Ian, I'm pleased to hear you had a straightforward and pleasant onboarding experience with us.

Thank you for taking the time to leave positive feedback and for choosing Hagerty for your insurance.

Rated 5 out of 5 stars

Very helpful

Very helpful. They made it very easy for me to renew my policy.

12 December 2025
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Reply from Hagerty UK

Thank you for your positive feedback and for choosing Hagerty for your insurance.

Rated 5 out of 5 stars

Personal!

Personal!
Efficient.
Competitive.

11 December 2025
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Reply from Hagerty UK

Thank you for you for taking the time to leave positive feedback and for choosing Hagerty for your insurance.

Rated 5 out of 5 stars

Very efficient and friendly

Very efficient and friendly. Nice to actually speak to a human!

8 December 2025
Hagerty UK logo

Reply from Hagerty UK

Thank you for your positive feedback and for choosing Hagerty for your insurance.

Rated 5 out of 5 stars

First class service

I was reminded to renew in plenty of time. The premium is competitive and the interaction with the Company was seamless and efficient.

8 December 2025
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Reply from Hagerty UK

Thank you for taking the time to leave positive feedback about your experience with us and for choosing Hagerty for your insurance.

Rated 5 out of 5 stars

1st Year

1st Year, 1st Experience, no claims yet but so far so good

1 December 2025
Hagerty UK logo

Reply from Hagerty UK

Thank you for your positive feedback and for choosing Hagerty for your insurance.

Rated 5 out of 5 stars

I've got my quote in a very simple way

I've got my quote in a very simple way. Fill the online form and just make a call to get a quote. The price is very competitive and the staff are very helpful.

4 December 2025
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Reply from Hagerty UK

Hello Zwe, thank you for your positive feedback and for choosing Hagerty for your insurance.

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