HairClub Reviews 

943
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

COMPLETE SCAM !!! SAVE YOUR MONEY !!! Talked into spending $4k stating they were going to make a "special lotion based on my wifes DNA test". It takes WEEKS to get the results back from the DNA t... See more

Rated 1 out of 5 stars

DONT DO IT! Everyone knows that Minoxidil is a very temporary solution to hair loss. Stop taking it and you lose everything that you gained. I SPECIFICALLY said I wasn’t interested in Minoxidal dur... See more

Rated 5 out of 5 stars

I have been using Hairclub Burlington Canada for almost 8 months now, and I see a significant improvement overall in my hair and scalp. My stylist Zara Ballnour goes above and beyond. She is one of th... See more

Rated 5 out of 5 stars

My experience based on nearly 30 years of being an HCM member has been positive and satisfactory. I have seen countless people come and go and I can honestly say that all of them have been wonderful... See more

Company details

  1. Wellness centre
  2. Pharmacy

Written by the company

For more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

943 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(943)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I’m so glad I read these comments…

I’m so glad I read these comments before being taken advantage of😡 I know they are wearing my phone out daily .. my first thought was they must be really money hungry 🙄 Funny how everyone is saying they are constantly taking $ out of their accounts without performing the service , and me thinking they must really be money hungry..yep first red flag.. so they call when they want your money, but don’t return your call when you need them are their service 😡NO Thank you,,, I’ll pass!! So sad 😡

15 May 2023
Unprompted review
Rated 5 out of 5 stars

xtrands

ive been looking for a solution to get more hair coverage on my scalp so i went to hair club in montreal to get xtrands, wow what a difference! my stylist holly explained the process so well and blended the strands perfectly to my hair! i can actually wear my hair down without teasing it to death anymore, i recommend!

31 March 2023
Unprompted review
Rated 5 out of 5 stars

20+ years and counting.

As a member for 20+ years I have had many stylist, some bad, some good and some GREAT! My two most recent stylist were Joey and Noel. Both of these individuals are what clients hope would be assigned to them. Thank you Joey and Noel.

29 March 2023
Unprompted review
Rated 1 out of 5 stars

It’s crap they suck save your money

It’s crap they suck save your money . Their stylists are worthless and have no hair cutting experience at all , they are desperate for jobs and HC is desperate for business, they have lost 1000 of dollars since most their clients left

13 March 2023
Unprompted review
Rated 1 out of 5 stars

Had a horrid consultation this past…

Had a horrid consultation this past weekend, can’t imagine why anyone would feel comfortable using their services! Poorly trained misinformed and lacked answers to straight forward questions that I had. I had to get a call 24 hours later to answer my questions! Then xstrands they want $4k upfront for 6 months service! What if the system doesn’t work or perform poorly like pulling out my hair? Why can’t I pay month to month to ensure it works for me ? What are you afraid of ? Seems very sketchy that you won’t let your performance speak for itself by making me want to continue services?

25 March 2023
Unprompted review
Rated 5 out of 5 stars

Hair Club has been a huge blessing

Hair Club has been a huge blessing . From my first consultation til now 3 years later. I have my confidence back. Best decision I ever did for myself. Can’t imagine going anywhere else. This office always makes me feel like family.

18 January 2023
Unprompted review
Rated 5 out of 5 stars

Oh my gosh

Oh my gosh. Arthea has done it again 👍. She made my hair beautiful and the treatment is working and growing magic hands did it. Thank God for her blessed hands Thank you team. 😊

21 March 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful

Ashley listened carefully & made sure I got the spa experience. Would recommend to a friend!

8 March 2023
Unprompted review
Rated 5 out of 5 stars

Great Assistant Manager

The assistant manager, Felicity Allen, was very helpful and took care to take care of all my hair needs. She made my visit there comfortable and she’s an asset to this company.

From Margaret Northington

14 March 2023
Unprompted review
Rated 5 out of 5 stars

My experience has been nothing but the BEST from Aisha at the Yorkland Location.

My experience has been nothing but the best! Aisha from the Yorkland location is worth mentioning in that she consistently gives her best in the care and concern of the client. Aisha goes above and beyond in her level of service. She is kind, thoughtful and very mindful of her clients. Not only does she care about you as a client but she ensures that every experience is a satisfying one. Kudos to the team and moreso having such an amazing Stylist like Aisha!!!!!

31 January 2023
Unprompted review
Rated 5 out of 5 stars

Aisha a Hairclub associate

My stylist Aisha provides a wonderful and comfortable experience. The atmosphere and vibes are top notch each time I arrive for my appointment. She also performs the coolest fades that appear incredibly polished. Because her style is in line with mine, I particularly requested for her to be assigned to be my stylist. She is an amazing hairstylist, and I can assure anyone who chooses to work with her that they will be completely impressed, no questions asked.

24 January 2023
Unprompted review
Rated 3 out of 5 stars

My thing is I go to hairclub in New…

My thing is I go to hairclub in New York. Every time I go there this stylist feels the need to want to shave my natural hair each time! Why is that when I told her the razor will touch my hair just once. Now, it’s habitual. I’m thinking about not wearing this anymore and go back to wearing my destroyed natural hair. She cuts so much I am now bald. Taking off the hair is painful and I feel like whatever little bit of hair I have left is just being pulled..

24 December 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look