Human answers the phone in about 3-4 rings, not a computer. Customer service excellent. Easy to use the 272 cap and can move around while using it. Hairmax came doctor recommended- 2 doctors. Altho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a long-time customer of HairMax. Recently, I had an issue with a laser device that needed to be resolved. I commend Josh and Carlos for taking the time to resolve the technical issue promp... See more
Company replied
My experience with Hairmax has been nothing short of outstanding. I have been a customer since 2015. I recently upgraded to a new Lumina 272. I received follow up phone calls after receiving my new... See more
Company replied
The customer service agent was extremely knowledgable. He answered all my questions and his follow up was superb. Quality customer service is rare these days. Hairmax went above and beyond in address... See more
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Company details
Written by the company
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Contact info
1040 Holland Drive, 33487, Boca Raton, United States
- 561-417-0200
- info@hairmax.com
- hairmax.com
4.3
Excellent
394 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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Great customer service
I called Hairmax today and told them that I bought their product off of Amazon and would like to know if they could verify that my product was actually from Hairmax. I told the young lady Andrea who was helping me that I felt like an idiot, but this was a big purchase for me and I didn’t do a lot of that on Amazon. I told her I done a lot of research on Hairmax all the good reviews clinical trials and everything directed me to buy one of their products. The young lady on the phone Andrea was very kind and helpful and got my question answered very quickly. Totally ecstatic that I made a good decision when I bought it and it is legitimately from Hairmax. She told me that I could do my warranty while she was on the phone with me and I said yes absolutely thank you. She was very sweet very kind and professional. She gave me great confidence to know if I ever have to call Hairmax they will take care of me!!!
8 October 2025
Unprompted review
Reply from Hairmax
Dear April,
Thank you so much for taking the time to share your experience — your kind words truly mean a lot to our team.
We're thrilled to hear that Andrea was able to assist you and provide the clarity and reassurance you needed. At Hairmax, we take pride in delivering not only effective products but also a level of customer service that makes every customer feel valued and supported — especially when making a significant purchase like yours.
Rest assured, we’re always here if you need anything in the future, and we’re so happy to have you as part of the Hairmax family.
Wishing you all the best on your hair wellness journey!
hairmax International
Customer Service Department
Knowledgeable people
Since my doctor had given me information on Hairmax, I wanted to do some research on this product. I went to their website for some answers. I still had questions and entered into a chat. Andrea was very knowledgeable and responsive and I made the decision to purchase. Thank you!
8 October 2025
Unprompted review
Reply from Hairmax
Dear Kathryn,
Thank you for sharing your experience — we’re so glad to hear that Andrea was able to provide the information and support you needed to feel confident in your decision.
At Hairmax, we strive to offer both clinically backed products and a knowledgeable team to guide you every step of the way. It’s wonderful to know that your doctor recommended us and that our team helped make your research process a smooth one.
Should you have any additional questions or need support during your journey, we’re always here to help. Welcome to the Hairmax community!
hairmax International
Customer Service Department
I recently spoke with a gentleman…
I recently spoke with a gentleman (unfortunately, I forgot his name), but I just wanted to say he was absolutely amazing. He answered all my questions thoroughly and was incredibly helpful — in fact, he’s the one who convinced me to purchase the LaserBand 82.
6 October 2025
Unprompted review
Reply from Hairmax
Thank you so much for your wonderful review! We're delighted to hear that one of our team members provided such a great experience and helped guide you in your decision to purchase the LaserBand 82. Even if his name slipped your mind, we'll be sure to pass along your kind words to the team. We’re excited to be part of your hair growth journey and are always here if you need anything!
Love this company!
I spoke with a customer service rep named Andrea and she was incredibly helpful! She was able to resolve all my concerns and answer all my questions promptly and courteously. The product is working really well and the company really cares about your hair growth journey!
1 October 2025
Unprompted review
Reply from Hairmax
Thank you so much for your kind words and 5-star review! We're thrilled to hear that Andrea was able to assist you so well—she truly is a valued member of our team. It's also wonderful to know that the product is working well for you. Supporting your hair growth journey is at the heart of what we do, and we're so glad you feel that care. If you ever need anything else, we're here for you!
Reply from Hairmax
Thank you so much for your review and for taking the time to share your experience with Andrea.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
The customer service is great
The customer service is great. Human answering calls or if it goes to voicemail they get back to you very quickly.
29 September 2025
Unprompted review
Reply from Hairmax
Thank you so much for your review and for taking the time to share your experience with the customer service department.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Outstanding customer service 😊 Carlos…
Outstanding customer service 😊 Carlos in particular was very helpful, knowledgeable and patiently answered all my questions regarding the questions I had about using hair max device and how to charge the device properly. I am very happy with my purchase. Looking forward purchasing more items from Hairmax as you can trust their service.
25 September 2025
Unprompted review
Reply from Hairmax
Thank you so much for your kind words and for taking the time to share your experience with the customer service department.
We’re thrilled to hear that Carlos provided the care, clarity, and follow-through you needed during your call.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Customer Service Needs Improvement
Customer Service Needs Improvement - I ordered a Laserband 82 and a Density 3 pc Bio Active Therapy Starter Set. My shipment contained only the band. When I called customer service, after being on hold forever mind you, the woman basically stated that they shipment weight indicated that the box contained the Density 3 pc set. So what? As a first time customer you are calling me a liar? The Density 3 pc set weighs 5 ounces per their website, and even the AI review results state this company is known for inconsistent order fulfillment. Great way to treat a brand new customer. I'll make sure the dermatologist who recommended this company knows how Hairmax treats their clients. Maybe the company needs to account for all the little half-ounce free samples someone places in the boxes. Ridiculous! This company won't be in business long if it treats people this way.
19 September 2025
Unprompted review
Reply from Hairmax
Dear Jennifer,
We sincerely apologize for the frustration and inconvenience you experienced with your recent order.
Please know that it was never our intention to question your integrity. While we do use shipment weight as part of our internal verification process, we fully understand that errors can happen — and we are truly sorry that this impacted your first experience with us.
As soon as your concern was brought to our attention the same day of your call, we issued a replacement for the missing items completely free of charge, which has since been already process. We hope this resolution reflects our commitment to making things right and providing the level of service our customers deserve.
We appreciate your feedback and will be using it to improve our customer experience moving forward. Should you need any further assistance, please don’t hesitate to reach out directly — we’re here to help.
I'm a 37 year old male with mild/ early…
I'm a 37 year old male with mild/ early hair loss. I've used HairMax consistently for around 1 year. I haven't really found it effective - it doesn't seem to be slowing hair loss for me. Also, the battery doesn't beep when the 1 hour session is done - this stopped working after about 6 months. I'd expect better from such an expensive device. The medication that affects DHT (finasteride etc) probably works better; I just don't want to mess around with my hormones.
EDIT: Can you please share a UK phone number I can contact about the battery not beeping? I'm in the UK.
15 September 2025
Unprompted review
Reply from Hairmax
Dear Michael,
Thank you for taking the time to share your experience with HairMax. We’re sorry to hear that you haven’t seen the results you were hoping for and that you've had an issue with the beeping function on your device.
Hair growth is a gradual process, and results can vary based on individual factors like genetics, stress, medications, individual health issues, the degree of hair loss, and consistency of use. While many users do see improvements with a 93% overall success rate, we understand that not every solution works the same for everyone.
Regarding the issue with the beeping indicator, that’s definitely not the experience we want for our customers. We'd love the opportunity to troubleshoot this with you or explore a solution — please contact our Customer Care team at 1-800-973-4769 and/or UK ,+44 1625 533 588 - info@hairmax.co.uk
Thanks again for your feedback — it helps us improve and better serve our customers.
Best regards,
Human answers the phone in about 3-4…
Human answers the phone in about 3-4 rings, not a computer. Customer service excellent. Easy to use the 272 cap and can move around while using it. Hairmax came doctor recommended- 2 doctors. Although, I'm new to using it, I see results - less hair fall out and transplants seem to be doing well. Independent reviews I read gave the Hairmax 272 cap excellent ratings. I'm happy
12 September 2025
Unprompted review
Reply from Hairmax
Daar Du Wayne,
Thank you so much for your kind words and for taking the time to share your experience with us!
We’re thrilled to hear that the customer service team the care, clarity, and follow-through you needed during your call.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Warm regards!
Customer service.
I purchased a laser cap back in Feb.2025. It was working fine until it wasn't. I called Hairmax and spoke to a lovely person named Yaritza. She asked me some questions, and I sent pictures of the device. I was very anxious that it was not going to get replaced she assured me she was going to help resolve the issue. Within a couple days they figured out the issue and told me the replacement was on its way. She explained everything every step of the way. She was very helpful and kind.
I live in Canada and was told I'd get in 7-10 days.
Great customer service.
Thank you.
L.V.
9 September 2025
Unprompted review
Reply from Hairmax
Dear Lisa,
Thank you so much for your kind words and for taking the time to share your experience with us!
We’re thrilled to hear that Yaritza provided the care, clarity, and follow-through you needed during your call.
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Amazing Company with amazing company…
Amazing Company with amazing customer service!!!
8 September 2025
Unprompted review
Reply from Hairmax
Dear Customer,
Thank you so much for taking the time to share your experience with us!
Thank you again for choosing Hairmax. We’re truly grateful for your trust and support.
Warm regards.
Reply from Hairmax
Dear David,
Thank you for your review and for choosing Hairmax!
We're glad to hear you're finding the device easy to use, and we're excited to be part of your hair growth journey. Stay consistent, and remember—results take time, but many users see great progress with continued use.
If you ever have questions along the way, our team is always here to help. Wishing you the best as you move forward!
Overcoming Challenging Hair Loss
I am a breast cancer survivor, and I have been struggling with hair loss since I started chemotherapy in December 2022. I tried many other hair loss products that didn't work well.
I have been a Hairmax customer since 8/2024. I have the LaserBand 82, and I use all the products (shampoo, conditioner, Acceler8 and scalp serum). My hair is growing very well, despite being on Exemestane. In an effort to boost my hairline further, I just moved from Nutrafol to Actonis. I'm excited to see what it will do.
29 August 2025
Unprompted review
Reply from Hairmax
Dear Kathy,
Thank you so much for sharing your journey with us. We are truly honored to be a part of your recovery and hair regrowth experience.
Your strength and resilience as a breast cancer survivor are deeply inspiring, and we're so glad to hear that the LaserBand 82 and our products have been making a positive difference for you.
We’re excited for you as you explore new ways to support your hair health, and we look forward to hearing more about your progress with Actonis. If you ever have any questions or need support, please don’t hesitate to reach out — we’re always here for you.
Wishing you continued health, healing, and hair success!
Just got started, easy and hopeful
I just started. Like the reviews, easy to use and hopeful for good results.
2 August 2025
Unprompted review
Reply from Hairmax
Hi Mary,
Thank you for your review and for choosing Hairmax!
We're glad to hear you're finding the device easy to use, and we're excited to be part of your hair growth journey. Stay consistent, and remember—results take time, but many users see great progress with continued use.
If you ever have questions along the way, our team is always here to help. Wishing you the best as you move forward!
Carlos Escobar is a tremendous asset…
Carlos Escobar is a tremendous asset for Hairmax. I have a couple of areas on my beard that do not fully grow in. I called to check out what kind of options there might be. Carlos explained each product and patiently answered my thousand questions. Together we came to the conclusion that the Ultima 12 Lasercomb would likely be the best option for my application, although he clearly stated that it was not guaranteed or endorsed for that purpose. It would help when I have stressed-induced alopecia, which can be emabarrasing.
I am still checking out some other options, but if I do end up buying the Lasercomb, it will strictly be due Carlos Escobar's phenomenal customer service and knowledge.
23 July 2025
Unprompted review
Reply from Hairmax
Hi Jay,
Thank you so much for your detailed and thoughtful review!
We're truly grateful for your kind words about Carlos. It's wonderful to hear how patiently and thoroughly he helped guide you through your options, especially with such care and transparency. Carlos is indeed a tremendous asset to our team, and your feedback confirms just how impactful great customer service can be.
We appreciate you taking the time to explore your options carefully, and should you choose to move forward with the LaserComb or any other product, we’ll be here to support you every step of the way.
Thank you again for considering Hairmax—and for recognizing the dedication Carlos brings to his role.
5 stars thank you Carlos
I spoke with Carlos at customer service and he was great! I initially called with some concerns on the product but his patience and understanding helped put all of my concerns to bed
25 July 2025
Unprompted review
Reply from Hairmax
Hi Kalani,
Thank you for sharing your experience!
We’re so glad to hear that Carlos was able to provide the patience and understanding you needed. It’s always our goal to ensure every customer feels heard and supported, and we're happy he helped put your concerns at ease.
We truly appreciate your feedback and your trust in Hairmax!
Above and beyond
I had the pleasure of speaking with Carlos today. His customer service skills was above and beyond. He's a very knowledgable person who knows his stuff and was able to answer all my questions. He has exceeded all my expectatuons as a customer service representative. Thank you again Carlos for your kindness and assistance with your productw. I know I made the right choice with my ordee.
28 July 2025
Unprompted review
Reply from Hairmax
Hi Monica,
Thank you so much for your thoughtful review!
We're thrilled to hear about your positive experience with Carlos. Providing knowledgeable, attentive service is exactly what we strive for, and we're so glad Carlos was able to exceed your expectations. We'll be sure to share your kind words with him—he’ll be honored to know he made such a meaningful impact.
Thank you again for choosing Hairmax. We truly appreciate your trust and are here for you every step of the way.
Actonis
My order was on back order. Yaritza kept me posted on my order reassuring me it would be available soon.
Yaritza Sanchez has that special touch as a customer service rep. Very caring voice and true to her words. Great experience with her. 5 out of 5
3 June 2025
Unprompted review
Reply from Hairmax
Dear Donna,
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that Yaritza provided you with the care, clarity, and follow-through you needed during your backorder. She truly embodies the level of service we strive to deliver at HairMax, and your feedback means a great deal to our team.
We'll be sure to pass along your wonderful comments to Yaritza—she’ll be delighted to know she made a positive impact.
Thank you again for choosing HairMax. We're grateful for your trust and support.
I love my Hairmax regrowth cap
I love my Hairmax regrowth cap. I have been using it for a year and have great results. My sister has one as well, a success for both of us. The company personnel
make it so easy to answer any question you might have. Thank you Hairmax. Connie Davis, Little Elm, Tx.
19 June 2025
Unprompted review
Reply from Hairmax
Dear Connie,
Thank you so much for your wonderful message—we’re absolutely thrilled to hear that both you and your sister have seen such great results with the HairMax Regrowth Cap!
It’s incredibly rewarding to know our products are making a real difference, and your kind words about our team truly mean a lot. We’re always here to support you and make your HairMax journey as smooth and successful as possible.
Thank you again for being a valued member of the HairMax family.
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