I love hairvirginity. Since purchasing I haven’t bought from any hair vendor. Raw hair is the only way. My 2 favs are DD Vietnamese straight, and Indian loose curl. Amazing quality, next day delivery... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of the hair is just fantastic. The hair really ladt.for long time. Never disappointed!! Since my hair dressers introduced me to hairvirginity I never change. Highly recommend!!👌
Company replied
Quality hair and affordable prices. I love the next day delivery option for those last minute requirements. I have been a customer for many years and have never had any issues with hair quality or del... See more
To the amazing team at HV -thank you so much for an excellent service and for ensuring my orders were delivered promptly! You have made the process so seamless and I will certainly. Be recommending y... See more
Company replied
Company details
- Hair extensions supplier
- Beauty product supplier
- Beauty Products Wholesaler
- Beauty supply store
- Hair product shop
- Wig shop
Written by the company
HAIRVIRGINITY is a UK based company formed in 2013 with the sole aim of helping our customers feel beautiful, confident in their most precious moments. From birthdays to weddings, to celebrity events or simply everyday wear - we're a brand anyone can rely on! No matter your race or gender, we've got you!
Contact info
United Kingdom
- INFO@HAIRVIRGINITY.COM
- hairvirginity.com
4.2
Great
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Very very bad
Very very bad! £177 to have rat tail hair!! I got there tape that 150g DD I could have got better hair from Amazon that’s how bad it is ! Had to buy more tapes for another £200 because of how rubbish the hair is I’ve emailed them this morning I’m still waiting for a reply no contact number absolutely shocking if I don’t get a refund I’ll be going to my bank to be getting back that way ! I WANT A FULL REFUND! 🤬so there reply is the same response I got via email not sure why they felt the need to check cctv I never said it wasn’t correct my order yes it was 150g but the quality is crap therefore it’s not double drawn as stated on there website!!! Not rocket science 🙄 as I’ve also said to them via email as well but will put on here as well I’ve now raised a dispute with my bank and will hopefully get my money back that way as they are refusing to fully refund me!! Beware everyone this company a complete joke !! Hair rubbish 100% avoid also I ordered tapes not clip ins 😂😂 like you have stated !! At least get the facts rights !! Oh of course they have updated there mistake and also felt the need to leave my full name on view ?? Without my permission I’ve screenshot this for my evidence and will be seeking legal advice !
11 April 2025
Unprompted review
Reply from HAIRVIRGINITY
Hi Lucy,
We’ve reviewed your order and would like to clarify a few key points as mentioned via email despite the abuse received from you due to a refused refund. The weight of the hair was correct at the time of shipping. Our internal CCTV footage confirms that the correct item was packed and shipped, and the courier’s weight measurement also matches our records — including the weight of the box and packaging.
The set you received is 150g, which is equivalent to approximately 1.5 bundles. From the photos you sent, this looks accurate. Our tape-ins are single drawn, not double drawn — meaning the ends are naturally tapered and not thick from top to bottom. This is completely normal and expected for raw, single-donor hair of this quality.
150g is typically suitable for someone who already has similar-length hair and wants to add density. The fullness of the set would have been visible before you chose to install it. Once installed, our items are no longer returnable as it would have been clear it was not enough for a full head. As the product has now been used and is no longer defective, we’re unable to authorise a return or refund in line with our policy.
We can’t speak for the quality of other sellers (such as those on Amazon), but our hair is made from raw, single donor strands — completely free of synthetic fibres or fillers, which are often used to create a thicker appearance in lower-quality products.
If you do decide to take this further, we’ll be happy to cooperate and will be reiterating the same points above.
- HAIRVIRGINITY x
Customer service was helpful and kind
Customer service was helpful and kind. I got assistance on selecting the correct hair type to match my curls the best. I got an email response within a day! I have ordered from here before and won’t stop coming back.
21 March 2025
Unprompted review
Reply from HAIRVIRGINITY
Hi Lee Lee
Thank you so much for leaving a review! We're glad that you're please with our service, and more importantly you purchase We can't wait to have you again!
- HAIRVIRGINITY x
Low-density hair warning!
I’ve had my hair closure for almost two months now. The closure I received arrived in a timely fashion and in good packaging (which is why I’m giving two stars), but the closure was not good at all!!! It’s low-density hair and you can see the net in plain sight whichever way you part it. Plus, the curly hair turned frizzy after only one wash. For the price I paid (over £130 for one closure only), I DON’T recommend Hairvirginity’s closures at all! I wish companies understood that a good quality product beats fancy packaging and websites, and celebrity endorsements every time and is what keeps customers coming back. I will not be buying from them again.
21 February 2025
Unprompted review
Reply from HAIRVIRGINITY
Hello DM
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your closure did not meet your expectations. At Hairvirginity, we strive to provide premium-quality hair, and customer satisfaction is very important to us.
We appreciate your positive note on our packaging and delivery, but we agree that quality is first priority. Our closures are designed with a natural density to mimic real scalp appearances, but we acknowledge that preferences vary. As for the frizz you experienced after washing, we’d love to understand more about the products and methods used, as curly textures require specific care to maintain their best look.
We always encourage customers to give us the chance to rectify any potential issues and we cannot see any history of you contacting us before this review to raise concern. Please reach out to our customer care team via email to allow us look into this for you.
- HAIRVIRGINITY x
Best curly tapes !!!!
I’m mixed with hair patterns between 3a-3c. I ordered curly tapes from here over a year or so ago as I seen some one on insta with hair from here.
I’ve repeatedly ordered from here ever since. I get loads of compliments and the tapes blend perfectly with my own hair. The curls don’t drop and take heat, product and hair dye really well.
I’ve also ordered wavy which was lush and straight weft bundles. Hair was beautiful long and silky.
I’m fixed to the curly tapes now and wouldn’t go no where else!
Thanks HV !
3 March 2025
Unprompted review
Reply from HAIRVIRGINITY
Hi TS,
Thanks so much for your review! We're glad you're still pleased with our products after being such a long time customer and we can't wait to have you again!
- HAIRVIRGINITY x
Amazing quality hair absolutely…
Amazing quality hair absolutely beautiful
3 March 2025
Unprompted review
Reply from HAIRVIRGINITY
Hi Kb,
Thanks so much for leaving your review - this means a lot to us!
- HAIRVIRGINITY x
Save your money, it’s not raw hair
I purchased hair from this company for the first time 11 months ago. Unfortunately I don’t recommend the hair and would not repurchase.
Initially my order was wrong, which wasted time having to send the wrong hair back and money to cancel my hair appointment.
After having the hair for almost one year I truly do not believe it is raw hair. The hair appears straw like, the ends easily break off and there is a persistent scent. I am CONSTANTLY trimming split ends despite only doing heatless styles.
Their social media should have been a red flag as I noticed their negative comments always seem to disappear from the comments section. As for the influencers promoting their hair it’s likely it just looks good on that day and they don’t use the hair regularly and on a long term basis.
Additionally any company that advertises raw hair but have “raw hair” in artificial textures such as “body wave” etc should be a red flag that the hair is obviously processed and therefore not raw. Honestly save your money and research trusted vendors, perhaps even take a trip to donor countries to source your own hair if you can as it seems most of these companies do don’t sell true raw hair so you may as well save your money.
25 April 2024
Unprompted review
Reply from HAIRVIRGINITY
Hello
Thank you for taking the time to leave a review and we're sorry you've not had the best experience. You haven't left your name for us to look into this specifically for you but we do appreciate your feedback. Whilst you mentioned your order was placed almost a year ago, we do advocate for customers to raise any concerns as soon as possible because quality concern issues will always be apparent within days/ weeks of wearing. If these issues have occurred months later, this would be a direct result of your maintenance.
In regards to our social media, we can confidently say its rare we receive negative comments and if we do, we do not remove any and they'll always be responded to and followed up via dm/ email. In regards to influencers wearing our hair, many actually purchase our hair and you'll see repeat looks with the same people because they genuinely love the high quality which they can trust and recommend openly.
Lastly, in regards to raw hair, you are partially correct. Whilst the hair industry has many different terminologies for raw hair, we've always openly stated that our raw hair is defined as hairs that are entirely raw and unprocessed meaning our 1b hair extensions are made from 100% unprocessed, natural human hair. They have not undergone any chemical treatments, such as colouring, perming, or relaxing. The textures you see are achieved naturally or through a gentle steaming process, which does not involve harsh chemicals and still qualifies as raw hair as the origin hairs are raw only, with no blends or synthetic mixtures. Only our 613 hairs are virgin has they have been chemically processed (with bleach) to attain their blonde colour. Some may question if steam processing disqualifies hair from being raw but we disagree.. If this is the case, then using heat to straighten/ curl hair should also disqualify hair from being raw on the same basis. Again we can confirm all our 1b hairs are raw single donor hair and our 613 hairs are virgin single donor hair.
We hope this provides more clarification.
- HAIRVIRGINITY x
The hair came in quick and I only…
The hair came in quick and I only wanted to give a review after I have gone through the bleaching process. The hair bleached to a level 9 and I have a beautiful unit through the help of K18 and redken that doesn’t tangle, holds a curls for days and just so gorg. I will be back!!!
17 January 2025
Unprompted review
Reply from HAIRVIRGINITY
Hi Caroline! Thank you for your wonderful review. We're so glad to hear that your hair arrived quickly and lifted beautifully to your desired blonde shade.
We truly appreciate your feedback and look forward to having you shop with us again.
- HAIRVIRGINITY x
Their “raw bundles” is NOT raw hair
Their “raw bundles” is NOT raw hair. It has clearly been processed even the smell is awful. . I sent the hair off to a colourist to get highlights in it. The colourist has said to me It’s not lifting to the greatest level which if this was “real raw hair” this wouldn’t be the case. The ends of the hair feels/ looks synthetic and brass. When being washed clumped of hair comes out. Don’t waste your money with this company !!!
6 January 2025
Unprompted review
Avoid “raw” straw like bundles
Bundles are not raw hair so be careful. Hair smells and is visibly processed (I.e: bleached strands, spilt ends etc). Shipping was good but that’s about it. Rejected my refund when I raised these concerns and will not advise on the shipping address, so very disappointed. Looking at other reviews, they will also take an additional 15% if you (eventually) get a refund.
Such a shame so many influencers stand behind such a dishonest brand.
9 December 2024
Unprompted review
Lush, Quality Bundles and top notch customer service
I’ve ordered hair from hair virginity on 3 occasions over the last 7 years and each time I have been impressed with their customer service. The team have always gone above and beyond to ensure I received my hair in good time. In the past, they hand delivered my bundles to ensure I could make my hair appointment.
More importantly, the quality of their hair is amazing! I always receive compliments
27 November 2024
Unprompted review
Reply from HAIRVIRGINITY
Hi Tomi!
Thank you so much for your kind words and for being a loyal customer over the years. We are thrilled to hear that our customer service and the quality of our hair have consistently met your expectations. Going the extra mile for our customers is something we take pride in, and it’s great to know it has made a difference for you. We truly appreciate your support and look forward to serving you again in the future!
- HAIRVIRGINITY x
The best quality hair!! Hair virginity is an investment!!
Absolutely in love with hairvirginity hair!!! I purchased this hair for my wedding and each installation blows my mind. The HD lace is truly giving SKINNN!! The texture of the raw bundles is absolutely phenomenal and after dying the hair, it’s still flowing gracefully. This hair quality is absolutely worth the money and your hair stylist will even thank you and fall in love with you! Cannot wait to purchase more hair. Hairvirginty is an investment!
25 November 2024
Unprompted review
Reply from HAIRVIRGINITY
Hi HJ
Thank you so much for your glowing review! We're thrilled to hear that we hair played a special role on your big day and continues to exceed your expectations with every installation. It's wonderful to know you're loving the HD lace and the quality of our raw bundles—even after colouring!
We truly appreciate you recognising the value of our hair as an investment. Your kind words inspire us to keep delivering the best for our customers. We can’t wait to be part of your next hair journey!
Thank you for trusting Hairvirginity—your support means the world to us!
- HAIRVIRGINITY x
Best raw bundles ever
Best raw bundles ever! And the company itself is just amazing. I’ve ordered from them numerous amounts of times and I’m always pleased 🩷
21 November 2024
Unprompted review
Reply from HAIRVIRGINITY
Hi Shar!
Thank you for your kind words and for being such a loyal customer! We’re delighted to hear that you’re consistently pleased with our raw bundles and the service we provide. Your continued support means so much to us, and we look forward to being a part of your future hair journeys. Thank you for choosing Hairvirginity!
- HAIRVIRGINITY x
Poor customer service
I’m disappointed that I’ve not received a reply regarding my loyalty points since I raised the issue in April. As mentioned in my email I had hoped to have the points added in time to make another purchase, but the matter remains unresolved. It feels like this company does not value returning clients.
8 April 2024
Unprompted review
5 Star Customer Service
First off, I e been ordering from here for years and have never had anything. It 5 star service and high quality products.
I recently made an error selecting standard deliver instead of next day and need the items soon in preparation for my wedding.
I emailed their customer service and straight away they supported to update my order to next day and sent it out within hours.
I’m so grateful for their quick response and helping my (especially at such a stressful time)
Highlight recommend using this company. They are amazing!!!
29 October 2024
Unprompted review
Reply from HAIRVIRGINITY
Hi Anelia,
Thank you so much for your heartfelt review! We're delighted to hear that you've consistently enjoyed our products and service over the years. It’s wonderful to know that our team could step in quickly to support you, especially with such an important event coming up. We strive to make each customer's experience as smooth as possible, so reading your kind words truly motivates us. Wishing you all the very best for your wedding day, and thank you again for choosing us.
- HAIRVIRGINITY x
Great Customer Service
I recently ordered from HairVirginity , and although my initial package was lost by the courier, the team at went above and beyond to resolve the issue. They were incredibly understanding and took immediate action to make sure I received my replacement as quickly as possible. Their customer service is top-notch, and I truly appreciate how they handled everything with such care and professionalism. As for the hair quality—absolutely amazing! I couldn't be happier with my purchase and their exceptional service.
27 September 2024
Unprompted review
Reply from HAIRVIRGINITY
Hi Damola, Thank you so much for your kind words and understanding! We’re truly sorry for the issue with your initial package, but we're glad we could resolve it quickly for you. Our team takes pride in providing excellent customer service, and it’s great to hear that you were happy with how we handled the situation. We're also thrilled that you love the quality of our hair—it means the world to us! We look forward to serving you again in the future.
- HAIRVIRGINITY x
It had too many flyaways
For raw hair and for the price , it had too much flyaways, it didn’t even look new but I don’t like trouble or confrontation so I’m not even trying to get a refund
29 August 2024
Reply from HAIRVIRGINITY
Hello Emmanuella,
Thank you for your review and we're sorry that you're not entirely happy with your order. We always encourage our customers to get in touch straight away if there are any issues and we'l be sure to look into it. Although raw hair does not guarantee zero flyaways, we do recommend our DD origin as they have longer strands of hairs from top to bottom instead of the SD hair you purchased.
Nonetheless, it should never be excessive regardless of SD or DD and we hope you will give us a fair chance to look into this for you as we have not received any contact prior to you leaving a review.
- HAIRVIRGINITY x
Hair quality top notch
Hair quality top notch, true to length, no shedding, smells amazing, well packaged and lastly Customer service was amazing.
24 August 2024
Unprompted review
Reply from HAIRVIRGINITY
Hi Jessica,
Thank you for your wonderful feedback! 🌟 We're so glad you’re pleased with the hair quality and packaging. It’s great to hear our customer service stood out as well. If you ever need anything in the future, feel free to reach out—we’re always here to help. Hope to have you again soon!
- HAIRVIRGINITY x
I’ve been buying from hairvirginity for…
I’ve been buying from hairvirginity for years and the hair never fails to amaze me especially the DD Burmese hair ❤️🔥❤️🔥❤️🔥
11 September 2024
Unprompted review
Reply from HAIRVIRGINITY
Hi S,
Thank you so much for your continued support and loyalty over the years! We're thrilled to hear that our hair, especially the DD Burmese hair, never fails to amaze you. Your feedback means the world to us, and we're committed to keeping that same quality you love. Can't wait to serve you again soon!
- HAIRVIRGINITY x
Hair quality is always amazing
Hair quality is always amazing, they package the items with care. The package arrived very quickly, even though I'm overseas.
30 August 2024
Reply from HAIRVIRGINITY
Hi Anastasia,
Thank you for your lovely feedback! We're glad to hear that you're happy with the hair quality and that your package arrived promptly, even overseas. We take great care in ensuring each order is packaged with attention to detail. We truly appreciate your support and look forward to serving you again!
- HAIRVIRGINITY x
Quality 10/10
Amazing hair ! , only vendor I buy my hair from. I’ve had my 30 inch bundles for 3 years now and it still looks brand new and has maintained its length too, nothing but quality !
20 June 2024
Unprompted review
Reply from HAIRVIRGINITY
Hi Ruth!
Thank you so much for your amazing review! We're thrilled to hear that your 30-inch bundles have lasted 3 years and still look brand new – that’s exactly the quality we strive for. We truly appreciate your loyalty and for choosing us as your go-to hair retailer. Here's to many more years of great hair!
- HAIRVIRGINITY x
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