HAIRVIRGINITY Reviews 

Honestly I feel obligated to write this review. The customer service is TOP NOTCH. The team went above and beyond to solve a problem I had
(accidentally ordered the wrong closure)
I received my weave and washed it straight away, quality is unmatched and I can’t wait to install it. It’s a bit pricey compared to other hair vendors BUT to me it’s so worth it and I can’t wait to order again.

Awful. Rip off. Not human hair. Well overpriced!

Hair is absolutely amazing, no shedding, no smell, soft and overall amazing quality!
I also had a nightmare when buying as I clicked the wrong type of hair, the customer service was 100/10, they were quick to respond and so patient with me, always checked in and helped me out as much as they could!

THE BEST HAIR EVER !
The customer service is amazing , thank you so much

Really really impressed with the quality of the 13x6 lace frontal that I purchased from this company. This is the second one I've purchased from Hair Virginity and I'm blown away with the quality. This is the only company I've found where the yaki hair that's advertised is actually genuine high quality yaki hair. The last one I brought was so good I decided to purchase another one. The customer service was too notch and when I asked for an update on my previous order I received an update promptly. I'm not an influencer or someone who gets paid to write reviews, nor do I have any affiliation with this company; however I am someone who believes it's important to shout good companies out when they get it right as I'm extremely fussy and usually highly critical! Will definitely be ordering more 13x6 frontals in the future so please don't ever stop making them!!:)

DO NOT ORDER THERE UNDER ANY CIRCUMSTANCES! My order of OVER 600€ has not arrived and I only got 40 euros back in delivery costs. They don't want to refund my money because UPS doesn't send their goods back to them (which is not my problem)!! I can't control what UPS does or doesn't do. Now they ignore my emails.

If I really could leave 0 starts, I would. I ordered the hair in June and paid for express delivery but it didn’t arrive until almost 2 weeks later. At this point it was already past the date that I needed it for due to the extremely slow channel of communication.

They don’t have a phone number and emails take up to 48hrs to receive response, I needed a commercial invoice from them to free up the order which was being held by DPD and ended up paying a total of €191 in import duty due to some errors in the value of the hair. Upon arrival from my trip, I found the hair to be extremely underwhelming and sub par.

I decided to process a return and to my surprise they denied my request and I had to explain that my reason for buying the hair had passed due to the delay and I no longer needed it before they could send me a return address.

The worst part of it all was that they charged me an additional 15% for the refund which was deducted from my total and I ended up receiving €542 after spending a total of €942 (hair was €756, import €191)

The hair isn't the best quality considering the price

If I could leave 0 stars, I would! I received a set of faulty hair extensions in May, but Hair Virginity has not responded, and it's July. They didn't give me a return address, nor did they respond within 48 hours. As someone who loved the brand before its dissapointing they refused to resolve the matter.

I bought the 3 bundles of their 1b yaki straight in October and have used it 4 times in a row and my hair is still amazing! My favourite weave hair brand thus far because even though it is expensive, I’m defo getting my monies worth when I invested in the hair. The hair has good and even density from the weft to the ends. The hair is able to withstand high heat, manipulation and washes whilst still maintaining the yaki texture. The yaki texture actually looks like straightened natural hair, sometimes yaki texture can look fake and way too full in density that it doesn’t match/blend well with natural straightened hair. From the time my professional hairdresser of 15 years thinks this is good quality hair I’m willing to keep buying from hairviriginity as long as the quality remains the same. This is not a sponsored review haha I’m just a mum who has enjoyed being able to have a weave with a leave out and look cute.

Bundles are amazing, such good quality. Great investment for longevity, super thick from top to bottom. I will only buy hair from Hair Virginity and recommend this hair seller to all my clients.

Just following up from my previous review as I’m unable to respond to their response given.
Despite this company saying they would never leave a customer unanswered for 2 months, I still have no evidence of a response in my emails, (including my junk and spam folders), the response in their reply said to email or dm & that the wait time is usually 24hrs. Seeing as they clearly don’t respond to emails, I took their advice and sent a dm on 12/07/24. Surprise surprise, it’s been left unanswered/no response.

Honestly just save your money, the communication is laughable. Clearly the only thing being prioritised is the company’s reputation because what’s the excuse this time around? You respond in 48hrs max according to company policy, but I now currently have a 2 month old email unanswered & now a dm almost 2 weeks old, also unanswered.

Before you try to respond with more rubbish saying “we would never leave a customer for 2 months” literally why would I come on here and tell lies? 💀 what do I gain from that, actually tell me. Like yes, I really just woke up and decided to leave a bad review for a black-owned business for no reason 💀 just take some accountability and apologise instead of trying to do the blame game and make excuses.

But I bet this review will get seen/responded to way before my complaint which literally just tells you everything you need to know. There’s literally zero point even trying to respond cos I no longer care to listen to lies, I won’t be shopping here again & hopefully anybody who reads my review will think twice about this too. ♥️

The hair 10/10
Service 10/10
Thank you so much

Wow wow wow! Amazing service the hair arrived 2days after ordering 😍 amazing packaging and the bundles were amazing I ordered the double drawn Vietnamese straight in 20inch,18inch and 16inch in colour 1b hair smelt amazing I am very happy with the hair I have Brought and will definitely be a returning customer.

Fast shipping, best hair I’ve ever purchased. I have had my bundles for a year, installed 3/4 times now and the hair still looks and feels brand new. Still silly soft after each wash and style, bundles have remained thick top to bottom! Only bundles I’ll ever buy!! :)

Ordered a small cap and what i received is extremely big. Looks unflattering

I’ve been buying my hair extensions from Hair virginity for some time now and I couldn’t be happier with my purchase. Navigating their website is always a smooth experience and descriptions made it simple to pick up exactly what I want.

The extensions themselves are fantastic but what stood out to me was their customer service. I had a couple of questions, and they got back to me promptly with helpful advice. It's clear they care about their customers.

Overall, Hair Virginity has become my go-to for hair extensions. The quality and service have really exceeded my expectations. I Highly recommend! I’ll definitely be coming back for more!

Customer service is top notch. Will definitely purchase from here again!

Excellent customer service! Good quality hair, hair feels nice, soft and thick. Real RAW hair. Such a great customer experience. Will always recommend Hair Virginity!

Their Double Drawn range is the best I've come across in London so far..! Really good quality and thickness for double drawn. Seeing some of the other reviews makes me wonder if people actually have a fair expectation with their purchases especially when all the info is online? You must care for your extensions ladies lol. Anyways, keep up the good work! My stylist was amazed at the quality and said she will be adding you to her vendor list!!