Hairvivi Reviews 

1,172
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the wigs, highlighting their soft texture, natural appearance, and durability. Many appreciate the realistic lace fronts, pre-plucked hairlines, and beautiful, natural-looking colors, often finding them ready to wear. The customer service is frequently commended for being helpful, responsive, and efficient, ensuring a smooth experience from ordering to quick delivery. However, some customers experienced quality issues, including hair becoming dry, frizzy, or shedding after washing, and failing to retain styling. A few reviewers also noted problems with the lace or cap construction, citing weak lace, unevenly plucked hairlines, or an unstable, unnatural fit.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the natural appearance, soft... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the hair's softness, natural look,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the team for being helpful,... See more

Price

Customers had ambiguous experiences with price, with many expressing disappointment, stating that the... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual Hairvivi exceeded my expectations in Quality, Price and Services ♥️♥️♥️ This is my 4th wig from.HV and honestly, I will never look back to other brands. I strongly recommended ..I have Rochel... See more

Company replied

Rated 5 out of 5 stars

Gorgeous high quality wigs in beautiful color schemes! I'm so happy with Hairvivi's soft hair, ultra realistic lace top wigs with no visible knots. Wonderful customer service that is always happy to a... See more

Company replied

Rated 5 out of 5 stars

OMG!!! I recently purchased the Jacinda Brown Wig – 180% Density, Glueless, 16-inch in Small Cappuccino (+5BD) from Hairvivi, and I couldn’t be happier! The hair is soft, beautiful, and exactly what I... See more

Company replied

Rated 5 out of 5 stars

Hairvivi sells the most beautiful lace front glueless wigs I've ever worn. Due to alopecia, I've been wearing wigs for over 10 years and have tried dozens of companies. Finally, I discovered Hairviv... See more

Company replied


Company details

  1. Wig shop

Written by the company

Hairvivi Specializes in Pre-Plucked and Pre-Bleached Lace Front Wigs & Full Lace Wigs that Can Be Worn Straight Out Box. Shop Lace Wigs With the Most Realistic and Natural Looking. Free Express Shipping Worldwide.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.4

All reviews

(1,172)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

HairViVi is my go to for quality wigs

HairViVi is my go to for quality wigs. Super easy to install and their gluelss wigs are actually gluelss. The wigs are very natural, looking beginner, friendly, and just the best. I 100% recommend HairVivi

25 April 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

The wig was exactly like the picture I…

The wig was exactly like the picture I did a quick parting and a little styling and it looked gorgeous !!! This is my second unit from hair vivi 💕

23 April 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

The hair looks so natural

The hair looks so natural, gorgeous and it is definitely easy to maintain. It is definitely worth the price! 💯

24 April 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

In love

Hairvivi has exceeded my expectations! Not only do they look amazing, they are very comfortable as well. I have gotten so many compliments so far and a lot of people are shocked to learn its not my real hair. As someone who suffers from hair-loss, this wig has completely shifted my self-confidence and I am having fun stying it. I have the Camilla wig, its very long and very dark but the hair is soft and the hairline is really natural. Lace pretty much melts into your skin, it is advertised as glueless but I like to use hairspray to get the lace to stick! My shipping and processing took longer because of the lace color I chose so I knew what to expect. If you read their shipping policies they are very clear and explain somethings might influence the shipping time so I was fully aware from the start and recommend reading that and being aware, they are very transparent in terms of that. Will absolutely be purchasing again, cannot wait for my next one!

23 April 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Reliable and quick shipping!

Quick shipping, shipped it exactly when they said they would, the hair is great, so natural and realistic. I love the color. Very happy with my item and will definitely order again.

4 April 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Victoria 26" Medium Cappuccino

I wanted to share my review of the very first human hair wig I’ve ever bought. After some intense researching and deep diving, I chose Hairvivi and the Victoria model in a 26” length.

As this was a pretty pricey purchase, I had several questions regarding the wig. Things like sourcing of the human hair, the density etc, all of which customer service was quick to answer. The 26” was not in stock on their website, but customer service made it available for me to purchase and gifted me a bang accessory to compensate for the extra manufactoring time.

I placed my order on March 4th 2025 and the shipment was sent on March 12th. It arrived exactly one week later. I’m in the EU, so I had to pay customs VAT of 40 USD. Because this was my first purchase, I used the welcome discount code and got 40 USD off my purchase. I also ordered during Women’s Day, so I got a wig Starter Kit added to my order as well.

Be aware you can’t apply more than one discount code. That means that if you have redeemed a free gift, you won’t be able to get it with the same order.

When the wig arrived, I was absolutely enamored with the feel and the smell of the hair. The feel of human hair is so much different from the cheap, synthetic wigs I have from Amazon, there’s really no comparison. The unboxing was a treat in itself and the accessories were a nice added bonus. The wig was beautifully preplucked and the knots bleached. The length of the wig was actually much longer than 26”, more like 30 or 32 inches! I specifically wanted a very long wig, so this was a great surprise. It also passed the burn test and acted like human hair.

I have a small and pretty flat back of my head, so the wig is actually too big, but the Small would be too tight. You can fix this yourself by sewing the tracks in the wig cap closer together to make it lay more flat against the scalp. YouTube has a lot of great videos. I ended up making my own “hair pad” from a wig cap and some synthetic hair which I put inside of the wig before wearing it. You can also get a custom size if you prefer. Importantly, you always have the option to return the wig, just make sure to not cut the lace or the tags off.

I’ve had the wig for 1 month now. I don’t wear it daily only on occasion and I’ve washed, conditioned and used a flat iron and the wig still looks great, but will of course need proper care. I’d recommend Lab Muffin Beauty Science for scientific and evidence-based tips about hair care. The wig has been shedding a lot less than my synthetic wigs. It still looks really great. I've left the same review on the Hairvivi website including a few pictures. The first photo is from the day of arrival and the last picture is one month after with the bangs attached but otherwise minimal styling.

All in all I’m very satisfied and happy with my purchase and I expect the wig to last for many years. I've learned a lot from this whole experience. Hairvivi’s products and customer service are great and I’ll definitely be using them again in the future.

22 April 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Absolutely best wigs!

Absolutely best wigs!! Worth every dollar, quality is amazing , so natural and great customer service . No glue needed

21 April 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Hair is very affordable

Hair is very affordable , soft , thick and full . It definitely meets the standards . Every girl should feel amazing in this hair it makes us girls feel absolutely beautiful. QUALITY IS AMAZING WE ALL LOVE Hairvivi HAIR

7 March 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Kate wig

I absolutely love my unit. This is my second time buying from them. They reply fast and make sure you like the hair. Kate is so kind and will answer all your questions. Good quality hair and very soft. Thank you Hairvivi Hair!

4 March 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

I am normally not that type of person…

I am normally not that type of person that writes reviews, but this is one of the few times i feel i have to.
I suffer from hairloss and tried a lot of wig companies over the years.
I was influenced by many tiktok adds and did a lot of research before from here, because in the beginning all wigs look beautiful till you wash and wear them a few times.
Sure, you have to restyle every wig after you wash it, but this? Oh my lord its still beautiful after a lot of wearing.
the hairline and the coloring is insane. I was never happier with a purchase.
i ordered Vivian and wasnt sure about the color so i reached out to them to change my order. They where so nice about it and delivered with no issue.

18 April 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 1 out of 5 stars

Extremely Disappointed

Extremely Disappointed – No Hair, No Honesty

I ordered a wig from Hairvivi over three weeks ago as a gift for my girlfriend. This was my first time ordering from them, and it’s been nothing but a frustrating experience. After not hearing anything for a while, I reached out via email. They told me the wig would ship last week—but it still hasn’t, and I’ve gotten no update since.

I could understand a short delay, but going on nearly a month with no product and broken promises is unacceptable. For the price I paid, I expected way better communication and service.

At this point, I’m honestly concerned I’ve been scammed. I really hope someone from Hairvivi gets back to me soon and makes this right. I just want the wig delivered ASAP.

– Blake Lettko (order #128858)

13 April 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hello,
This is Hairvivi customer service team. Thanks so much for patiently waiting for your order. Generally, all orders can be finished and shipped out in time. But we are sorry for the delay this time because there was a backlog of orders, which led to your order not being completed in time.
First of all, we are deeply sorry for the unpleasant experience and for the late reply because of the weekend and time difference between us.
No worries, we will try our best to ship your order very soon and then will update you with the tracking number via email.
Really sorry for any inconvenience.
Best regards
Hairvivi Team

Rated 3 out of 5 stars

Updated after wearing

********Update on wearing. After about 2 weeks of wear there was excessive shedding on the crown where the hairs are breaking off right above the bleached knots. So much that I had to email them and tell them I wanted to return it. The "don't cut the lace warranty is garbage in my opinion. Because how are you supposed to wear a wig without cutting the lace to know if you like it or not?? They insisted on bribing me with a partial refund of $60. Or sending it to them to repair after they decided if the malfunction was their fault or not. They would pay for freight and repair. If I was at fault then I eat the cost. I have yet to make a first payment and have only just now had the wig for a month but started the email process April 29th. The delays in responses has taken much longer to find a resolution. Fortunately if I'm not satisfied with the outcome, which seeing all the other reviews and how they were unable to get refunded, my cc company will dispute it for me and I will hopefully not be at a loss. Personally I don't know that I'd want to purchase from them again after this experience. If they don't make it right.
To add they did offer me $20 to leave my positive review on here. And my initial review of the wig Is my honest opinion. I just think that the overall quality of the wig itself did not hold up it's end of the deal. I am not able to style the wig at the crown because the hairs break off so easily. As far as the wefted part and the cap, hair color, texture. I absolutely love this wig. It's stunningly beautiful and while using heat tools I try to avoid the crown as much as possible and only do low heat loose curls. I've washed it a few times and I love the natural body wave it holds. It gives a great natural look that's effortless. Which is what I love the most. I don't like to have a done up look all the time. I would wear it natural mostly. I did mention in my emails that I have glued it down a few times. That did not affect the portion of hairloss that I have experienced. Although in their email back they told me that it could have. I didn't get glue on the the crown. The glue goes on the top of my forehead and the extra lace that sits on my forehead. I still have bio hair. And if the hair loss from the wig was from the glue, that would require me putting glue on my own hair and scalp. That would mean the glue would be sticking to the knots on that portion. Which it has not. As I've mentioned before. The hairs break off above the bleached knots. (Personally I believe it's extremely over processed) I hope they have the integrity to honestly help me. But I don't have much hope based on others 1 star reviews on here which is why I switched my 5 star rating to 3. 3 instead of 1 because I have the wig and it was exactly what I wanted but there was a defect. Based on how the outcome is, i will update again. *********

I have never owned a human hair wig before. Sophia 18" would be my first one ever. I've always worn heat synthetic. I suffer from hair loss that has forced me to wear wigs in the last 9 months. After almost 5 months of just reading reviews and watching videos of every wig hair vivi has to offer, I finally decided to give them a try. My main concern was if the rooting color would be too dark. Which it absolutely is not at all! It's perfect! One of my favorite parts is how i can run my hands through the hair like i would if it were my real hair. That makes me so happy! The cap is comfortable. The lace melts perfect to my skin tone. The baby hairs, the return hairs. I love all of it. Making the wig look more natural in my opinion. I did struggle a little bit cutting the ear tabs just right but I managed to get them perfect. The color is perfect. The knots are impeccable 👌. I don't know how someone could leave a negative review for this wig. I would buy another one in heartbeat.

10 April 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 1 out of 5 stars

So upset

I ordered the Vivian wig on 3/31/2025 and expected I would receive it in 3 to 5 business days. ( That’s what the website said .). My receipt also says my purchase expedited shipping

The expedited shipping was a large reason why I made this order. It was critical that I receive the wig in the time frame quoted on the we site.

Today is 4/10/2025, I have been angry the first week and a half. Last week hairvivi promised they would send it early this week. Early this week they said it woukd be sent sometime this week, and now it’s nearing the end of the week, and they still havent shipped anything.

I missed a 300 dollar work gig, because I didn’t want to go without my hair. Also since I can’t afford to miss work again, I had to go out and spend 200 fir another piece, but it isn’t the quality I was hoping to get from Hairvivi
I have been so angry with them. But now I am just so sad.

500+ dollars is a major expense for me. I was so exited and they have just crushed me. They are doing a lot of apologizing and giving many excuses, it’s like a slap in the face. Of the mailed it today it would be longer than two weeks since my order that I would receive it.

They even had the nerve to act like the $40 odd welcome gift they gave me was some kind of excuse for misleading me.

It’s so sad. Don’t let it happen to you.
A delay, I could maybe understand, but I just let them string me along.

Just makes me cry.

4 April 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
We are really sorry for your unhappy shopping experience. For hairvivi wigs, most of them can be shipped out within 2 business days. Some wigs will take a longer processing time if there is a BD(business days) sign on the wig page.
But we are sorry that your order is delayed for some reason. No worries, we will help you solve it asap. Just dear, we cannot find your order information only from this information. We have sent you a request, could you please send us your order information?
And then our customer service will contact you to solve it asap.
Look forward to hearing from you and sorry for all inconvenience.
Hairvivi Team

Rated 5 out of 5 stars

Absolutely gorgeous

Absolutely gorgeous. I love this hair omg. Very soft holds curls can run my hands through easily. No smell . Blends well with natural hair

28 February 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Amazing product and customer service

I ordered from Hair Vivi for the first time not knowing what to expect. I received great customer service and communication. My unit is flawless! The quality of the product is amazing and even the packaging was luxe! Definitely will purchase from them again! Highly recommend!

24 March 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Worth Every Penny

This is my first time ordering from Hairvivi and I’m so happy… let’s start there! From the packaging to the instructions and the extra little trinkets in the box, the attention to detail is truly appreciated. But the unit? I’m obsessed. The hair quality is amazing, the lace is undetectable, the hairline is flawless, and it even smells great. You can literally wear this unit straight out of the box! Honestly, it’s worth every single penny.

28 March 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

I didn't care for the color of the wig…

I am not an influencer and was worried I'd get a subpar wig but the wig they sent me matched the photo and was as good as quality as what I've seen in their ads. However I didn't care for the color of the wig on me and requested a refund. HairVivi arranged for return promptly and refunded me shortly after it was delivered.

25 March 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with our customer service.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Perfect cutting and blonde color

Perfect cutting and blonde color. Really love my Brooklyn!

20 January 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 1 out of 5 stars

Worst quality I ever purchased I don’t…

Worst quality I ever purchased I don’t like the quality of the yaki texture the style on the side was not what i expected I don’t recommend the Selma side part i even tried cutting it and restyling hair came out worse I purchased a cheaper hair and it was way better quality I will never purchase from them again ever again!

13 March 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
We are sorry for your unhappy shopping experience and no worries as long as the lace is intact, you can return it for free.
For Selma wig, it is a Yaki wig. If you don't like Yaki texture, next time, you may consider silky hairs, it may be better on you.
For styling, no worries, we can share with you some tips to help you.
Just dear, because we cannot find your order only from the information now, we sent a request to you, kindly share with us your order number and no worries, we will help you solve it asap.
Sorry for all the inconvenience.
Look forward to hearing from you
Hairvivi Team

Rated 5 out of 5 stars

So far - so good

UPDATE: My return was easy as pie. All you have to do is follow-the-insturctions. And yes, they will try to get to keep it but I think that Is just part of the sales protocol; all wig companies try that first. Can't blame them. But once you are really sure - you can return as long as you follow-the-insturctions.

I have since both a second wig - I had it customized so it was a final sale. The product was great! So now I have a straight wig and a curly wig.

So far so good. I found HairVivi while I was writing a review about another hair company who has terrible customer service. Another reviewer felt the same way and recommended trying Hairvivi in her review. So I did...

So far the process to order was easy and the response time seems to be within the 24H timeframe they stated. I ordered a few wigs to try out and decided on the Victoria wig 14". It's not too thick and not too long; just right for me. The items were packaged very well and there was no weird smell, actually there was a nice floral smell. The hair is AMAZING. It is what I have been looking for - the other wigs looked ok but they were "heavy", I felt like I was wearing cousin It on my head.

I went ahead and ordered a curly wig, as I have been looking for one for some time and they have a style I like - Erica.

Hoping there returns go smoothly - I saw someone had a not so good return experience but overall it looks like most customers were happy. Oh and I have yet to wash the unit - it was wear ready out the box.

18 March 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

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