Hairvivi Reviews 

1,172
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the wigs, highlighting their soft texture, natural appearance, and durability. Many appreciate the realistic lace fronts, pre-plucked hairlines, and beautiful, natural-looking colors, often finding them ready to wear. The customer service is frequently commended for being helpful, responsive, and efficient, ensuring a smooth experience from ordering to quick delivery. However, some customers experienced quality issues, including hair becoming dry, frizzy, or shedding after washing, and failing to retain styling. A few reviewers also noted problems with the lace or cap construction, citing weak lace, unevenly plucked hairlines, or an unstable, unnatural fit.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the natural appearance, soft... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the hair's softness, natural look,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the team for being helpful,... See more

Price

Customers had ambiguous experiences with price, with many expressing disappointment, stating that the... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual Hairvivi exceeded my expectations in Quality, Price and Services ♥️♥️♥️ This is my 4th wig from.HV and honestly, I will never look back to other brands. I strongly recommended ..I have Rochel... See more

Company replied

Rated 5 out of 5 stars

Gorgeous high quality wigs in beautiful color schemes! I'm so happy with Hairvivi's soft hair, ultra realistic lace top wigs with no visible knots. Wonderful customer service that is always happy to a... See more

Company replied

Rated 5 out of 5 stars

OMG!!! I recently purchased the Jacinda Brown Wig – 180% Density, Glueless, 16-inch in Small Cappuccino (+5BD) from Hairvivi, and I couldn’t be happier! The hair is soft, beautiful, and exactly what I... See more

Company replied

Rated 5 out of 5 stars

Hairvivi sells the most beautiful lace front glueless wigs I've ever worn. Due to alopecia, I've been wearing wigs for over 10 years and have tried dozens of companies. Finally, I discovered Hairviv... See more

Company replied


Company details

  1. Wig shop

Written by the company

Hairvivi Specializes in Pre-Plucked and Pre-Bleached Lace Front Wigs & Full Lace Wigs that Can Be Worn Straight Out Box. Shop Lace Wigs With the Most Realistic and Natural Looking. Free Express Shipping Worldwide.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.4

All reviews

(1,172)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

Love love love

Love love love! I will be a customer forever! Their quality is unmatched in my opinion. In this economy they make it affordable for people like me (stay at home mom and military wife) to achieve my dream hair. ❤️ Shipping is also crazy fast

27 May 2025
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Great Customer Service

Great customer service! The wig arrived perfect and had a great presentation. I really love the goodies they include. Thank you, Hairvivi, for always delivering top-notch quality.

22 May 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Look in the mirror for ALICE wig

First, the wig "ALICE" that I received is beautiful. The pre-plucked hairline, invisible knots and gorgeous hair is the best in the industry. I had a very bad experience with a competitor. I kept reading all great reviews for Hairvivi, so I decided to go for it. I am so glad I did. If you are thinking of buying a human hair wig, Hairvivi is the BEST. I LOVE MY HAIR!

21 May 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

5 STAR QUALITY & CUSTOMER SERVICE

Absolutely incredible quality. The wig arrived quicker than expected, smelt amazing with zero shedding and the lace is beyond amazing. ( I got honey lace with the fake scalp ).

I am so impressed, I’m already about to order my next wig 🤍

22 May 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Great quality and fast shipping!

My first time ordering from Hairvivi, and I loved the wig so much I ordered another one! I got Vivian in 18” length with a small cap. The hair is soft, sleek, and the color is GORGEOUS. The hairline was perfect, I didn’t have to pluck any hairs. Knots are bleached also, so no dark knots to cover up. And it ships faster than some other companies, so you get it pretty quickly. I’m so glad I found Hairvivi!!

15 May 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Hairvivi is a must have!

I researched over a year to find a good wig company due to so many inconsistencies in reviews. Once I came across Hairvivi I knew they were the company for me! I have experienced hair thinning due to menopause and struggled with not feeling like myself. They were helpful and patient with my indecisiveness. After a month I finally chose two units that compliment me. The hair quality and cap fit is superb. If you're in doubt give them a try you won't regret it.

18 May 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Obsessed with this unit

Obsessed with this with! It’s the nicest one I’ve had I’m so in love with it! I bought Catherine wig and I can just slap it on and go!

16 May 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Evelyn Wig is Topnotch!

I purchased the Evelyn natural black 18" for my anniversary trip to Italy, and it was absolutely worth the investment. Though it was on the pricier side, the quality is outstanding — it didn’t shed at all and was incredibly easy to style, even with minimal effort. It held up beautifully throughout the trip and gave me the confidence and versatility I was hoping for. I am totally new to wigs and when I tell you that installing this wig glueless or with glue is a no-brainer. Highly recommend! In terms of delivery, it was quicker than I expected because I live in Jamaica and it was available for pickup within 10 days.

27 March 2025
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Vivian WIG

Beautiful unit. I wish I’d was a little more ashy. The Vivian smelled like chance by Chanel when I took it out of the bag! Packaging was great. Will be buying another one

12 March 2025
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 1 out of 5 stars

I normally have great experiences With…

I normally have great experiences With HairViVi. I made a review about the Kylie wig that was blonde. I ordered a medium sized cap. They sent me a small. It was too late to send it back and I thought maybe I could make it work only for it not to work out and I did get a 50% refund. And I trusted that they would be better next time. So I ended up buying the IZZIE MIDDLE PARTING/22inches that I bought in the past. When I got it, I noticed that the ends were fried. And guess what, they sent me the wrong cap again. This time to test their theory because they tried to argue with me last time and say that they changed their cap sizes website wide, I ordered a large. they still sent me the wrong capsize. This wig barely holds a curl because it is that fried at the ends And after one wear,it is the frizziest wig I’ve ever owned. I am so disappointed and I will not be changing my review as I did not change my last review.

30 April 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
We are really sorry for your unhappy shopping experience and no worries as long as the lace is intact, we offer a free return service.
Dear, every wig will be inspected very carefully before shipping to make sure the capsize, quality is no problem. Hairvivi has been in wig industry for over a decade, we won't do something to damage our reputation. But you are our loyal customer, we cherish your feedback which can make us do better in the future.
Using the current information, we cannot find your order. We sent you a request, kindly send us your order information so we can better check the problem and solve it for you.
All in all, sorry for any inconvenience.
Hairvivi Team

Rated 5 out of 5 stars

Stunning wig

When I purchased the Catherine wig I really didn’t expect too much. Most wigs arrive looking nothing like the pictures, but WOW this wig exceeded all my expectations. It arrived in a gorgeous package, smelled amazing, and was ready to wear. This is the most realistic wig I’ve ever seen. It’s GORGEOUS. I receive compliments every time I put it on. It has given me the confidence I needed while going through chemo. RUN and buy this wig now. You won’t regret it.

9 May 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Excellent wig company

I recently bought a wig from this company and ran into some minor issues so I contacted the company and they worked with me to resolve everything. They gave me a credit to my account and issued me a refund towards my cap being to small.
This is the best wig company I have ever bought from. The wig quality is excellent, soft human hair. I love it and get a lot of compliments. I can’t say enough the level of care and service they have for their customers.
I will be a long term customer and looking to buy my next wig from them!

8 April 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Best wig experience EVER

MA little over 2 months ago i ordered my very first wig, the: Chase Brown Ombre with you guys so that i could wear it for my birthday! I gave it a test to see how jt would feel and look on me and I just wanted to say i am absolutely BEYOND satisfied with the quality of my wig!! The lace is undetectable and unlike any other!!! It is Absolutely amazing and i will definitely be a staying client with this business 😍😍

10 May 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

The best wigs

9 May 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

wow!

first time wig buyer here. i have to say this wig was extremely beginner friendly and is simple to put on once you get the hang of it. the hair is absolutely stunning. i put some loose curls in it today and they lasted all day without any hairspray. i’ve already been picking out my next one!

8 May 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

But from this company now

When purchasing these wigs, I understand the concern they’re expensive, but they are totally worth your hard earned money. I’ve been dealing with a lot of hair loss issues recently, and decided to take the plunge on ordering a wig from here and all I can say is amazing will order again definitely worth the money. The hair is so soft like so so soft And the lace invisible you can’t even see it and there’s barely any shedding and the colour of the wig is gorgeous and I just can’t wait to order my next one.

6 May 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

I recently bought the Small Luna Dirty…

I recently bought the Small Luna Dirty Blonde Wig in 22" length with honey lace. This is the first wig that I've tried on out of the box and thought it was completely PERFECT!

I've been wearing hair due to alopecia for about 10 years and have tried many different styles and brands of wigs. I have a small head and this fits me so well. The color is so beautiful, with subtle highlights and a balayage effect from medium brown roots to dirty blonde tips. It's the closest to my natural hair color with highlights that I've ever seen in a wig. It's my new favorite piece! The hair is longer than I thought it would be, which is a wonderful bonus. I think they measure the length from the nape, rather than the crown, like some other wigmakers do. The density is usually too much on these long wigs but in this case, it's so perfect and natural. I never want to take it off!

29 April 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 1 out of 5 stars

Worse experiencie

was initially impressed with the wig, when unboxed look gorgeous but everything changed after the second wash. The hair became extremely tangled and unmanageable, and the roots faded from a natural brown to a reddish tone, exposing several gray hairs. I reached out to Hairvivi for support and take the unit to a professional salon for assessment, with the promise that any related costs would be shared However, after following their exact instructions, Hairvivi later refused to take responsibility, stating that because the wig had been altered, they could no longer guarantee its quality. This was incredibly frustrating, especially since I did everything as directed by their customer service team.when I wrote a review on their website and upload the pictures and videos it was deleted what’s made want made me
Question their reliability

24 March 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
This is hairvivi customer service. Firstly, really sorry for your unhappy shopping experience. Customer satisfaction is always our pursuit and we will do our best to meet customers' needs.
Hairvivi offers a free return service as long as the lace is intact within 30 days.
About this wig, no worries. Though the wig was recolored, hairvivi will still be here to help you solve the problem.
Our customer service will contact you via email asap to solve the problem asap.
And we welcome all kinds of feedback no matter positive or negative. They will pull us to bring better products and services in the future.
All in all, really sorry for any inconvenience.
Best regards
Hairvivi Team

Rated 5 out of 5 stars

High quality human hair wigs

:
I was buying many wigs mostly synthetic but a few human and I have not been satisfied with 99% of them. I open my Hair Vivi Knowles and I couldn’t believe the quality and how beautiful it is. Hair Vivi I wish I found you a long time ago. Good quality and amazing prices. If you are looking for a human hair wig I recommend trying Hair Vivi first.

29 April 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Best wig ever ! Stop searching! Only hairvivi!

I honestly cannot express how impressed I am with my new wig from Hairvivi! From the moment I unboxed it, I could tell this was a premium product. The hair is incredibly soft, full of volume, and has a natural luster that looks just like real, healthy hair.

The pre-plucked hairline and pre-bleached knots made installation so easy — I barely had to do any customization! The lace melted beautifully into my skin, and the fit was absolutely perfect right out of the box. It’s lightweight, breathable, and so comfortable that I almost forget I’m wearing a wig.

I’ve received countless compliments and people literally cannot tell it’s a wig. It’s that realistic! I’ve worn wigs from many top brands, but Hairvivi has officially become my #1 go-to from now on.

Customer service was outstanding too — they kept me updated throughout the shipping process, and the packaging was so luxurious. You can tell they really care about their customers.

If you’re on the fence about buying from Hairvivi, this is your sign. You will not regret it!

25 April 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

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