Halalbooking Reviews 6,012

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and easy booking process, often highlighting the competitive and unbeatable prices found on the platform. Many users appreciate the website's user-friendly interface, clear information, and effective filtering system, which helps them find suitable options and amenities. The service, including transfers and customer support, is frequently described as excellent, with many people noting smooth and well-organized experiences. However, some customers also noted issues with room discrepancies upon arrival, such as receiving a twin room instead of a double, or a room with no view when not clearly disclosed during booking. A few other people also felt that reward points expiring quickly was unfair, and there were occasional reports of delayed airport transfers leading to missed flights. Some reviewers were not happy with hotel amenities not being as advertised, like a non-functional heated pool.

What people talk about most

Booking process

Clients share positive opinions on the booking process, highlighting its ease, speed, and hassle-free nature.... See more

Price

Reviewers highlight positive aspects of price, with many finding competitive rates and excellent deals, often... See more

Website

Users describe positive interactions with the website. Many customers find it easy to use, navigate, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the transparent, reliable, and... See more

User experience

People report positive experiences with user experience, highlighting the ease of booking, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used halalbookings.com for accommodation to visit Kuala Lumpur, Malaysia. The process was really simple and quick. Appreciated the full refund option with world politics as they are, but didn't need... See more

Rated 5 out of 5 stars

Unbeatable prices and an excellent range of options – HalalBooking has quickly become my go-to website. The staff are incredibly helpful and respond to queries very quickly, making the whole process s... See more

Company replied

Rated 5 out of 5 stars

We have now made a number of bookings using Halalbooking, within our family group. The website is well laid out and easy to use. It has a very good level of detail for each hotel/resort. The filters... See more

Company replied

Rated 5 out of 5 stars

Despite my initial misgivings, halalbooking.com are genuine and delivered as promised. Oumaima from halalbooking.com helped clear up my misunderstanding around the price I was quoted and helped negot... See more


Company details

  1. Travel agent

Written by the company

Halalbooking.com is the world’s leading search and booking website for halal-friendly travel, allowing you to book accommodation online. Halalbooking aims to provide halal-conscious travellers from all over the world with a wide choice of accommodation that best suit their preferences.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This hotel is truly exceptional and one… Outstanding hotel with perfect location and excellent service

This hotel is truly exceptional and one of the best I have ever stayed in. The location is perfect, making it very easy to reach all the main places. The rooms are clean, comfortable, and well maintained. The staff are very friendly, professional, and always ready to help. Everything was organized at a high level, and my stay was smooth and enjoyable from start to finish. I highly recommend this hotel to anyone looking for quality, comfort, and great service.

13 January 2026
Unprompted review
Rated 4 out of 5 stars

Nice stay in central area

The hotel was in a good location at a walking distance from al Azhar and central market area, the staff was very kind and ready to help, the room was quite clean

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Seamless booking, less expensive than US sites

First of all the booking process was seamless. I booked from US and was a bit worried at the beginning considering I have never used this site first. However, it turned out to be completely opposite in terms of price in the first place. The typical go to places were showing at least $50 difference per day for the type of room we were looking for. The reviews of this site was also genuine in my research.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointing Experience – Booking Cancelled Upon Arrival

I recently booked the Golden Star Hotel in London through HalalBooking.com. I made this reservation five months in advance and even paid the full amount 15 days before the trip, receiving both a successful payment notification and a confirmation email.
However, when I arrived at the hotel with my family and luggage, I was shocked to be told that my booking had been cancelled. The hotel representative informed me that HalalBooking had already notified them about the cancellation and even claimed that the refund had been processed.
When I contacted HalalBooking, I was told the hotel had not issued any refund, which completely contradicts what the hotel stated.
This situation caused me significant financial loss, stress, and inconvenience, especially while traveling with family. What was supposed to be a pleasant trip turned into a very frustrating experience.
Based on this incident, I strongly advise others not to use HalalBooking.com. The lack of communication, misleading information, and poor handling of the situation made this one of the worst customer service experiences I’ve ever had.

31 December 2025
Unprompted review
Halalbooking logo

Reply from Halalbooking

We are truly sorry to read about your experience and understand how distressing this situation must have been, especially after planning your trip well in advance and arriving with your family.

Please accept our sincere apologies for the inconvenience, stress, and disappointment caused. This is certainly not the level of service we aim to provide to our guests.

We would like to assure you that we are taking this matter very seriously. Our team is currently investigating the case in detail to understand exactly what happened between the hotel and our system, including the cancellation status and the refund information provided. We are actively in contact with the hotel to clarify the discrepancy you described and to ensure the matter is handled fairly and transparently.

Guest trust is extremely important to us, and situations like this do not reflect our usual standards. We are committed to resolving this issue properly and learning from it to prevent similar cases in the future.

Thank you for bringing this to our attention. We genuinely appreciate your patience and the opportunity to investigate and address this matter.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look