A little disappointed when I went to collect an item we had ordered and it wasn't in stock. The young lady who served was unbelievably helpful explaining what had happened and the item wasn't in stock... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am happy with my purchase. Cheap delivery, and good quality. The only minus is that no contact from them when delivery will arrive. I send a email about when should I expect delivery and they respo... See more
Company replied
Very personable driver who willingly situated my order of sand at my property to accommodate my needs. I received exactly what I ordered in a timely manner and would order again from Haldane Fisher. O... See more
Company replied
Easy service to use online and delivered within the timeframe provided. shoutout to Keith the driver who actually had went past his scheduled hours on Friday to get my order delivered to begin work o... See more
Company details
- #92 of 112 best companies in Building Materials Supplier
- #85 of 113 best companies in Bathroom Supply Shop
- #41 of 57 best companies in Door shop
- #55 of 70 best companies in Garden building supplier
- #63 of 68 best companies in Timber merchant
- #42 of 53 best companies in Plumbers' merchant
About Haldane Fisher
Written by the company
Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public.
Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two.
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Contact info
Shepherds Way Carnbane Industrial Estate, Newry , BT35 6QQ, Newry, United Kingdom
- 028 3026 3201
- info@haldane-fisher.com
- haldane-fisher.com
4.4
Excellent
2k reviews
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Reply from Haldane Fisher
Good Afternoon Robert,
Thank you for the 5-star rating! We are thrilled to know that you had a great customer service experience. Your feedback motivates us to continue providing exceptional service to all our customers.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Afternoon Gheorghe,
Thank you very much for such a great review! We work really hard to provide best service possible for all our customers and we’re so happy that reflected on your experience with us. We look forward to seeing you again soon.
Kind Regards
Sandra
Easy online ordering process.
Easy online ordering process.
Delivered by friendly driver.
Delivery advice/option would be beneficial
20 April 2026
Reply from Haldane Fisher
Good Afternoon Pauline,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Ordered timber for a project and…
Ordered timber for a project and couldn’t be happier, delivery was punctual and Jack was incredible help, very pleased with the results
1 May 2026
Unprompted review
Reply from Haldane Fisher
Good Afternoon Joe,
Thank you for the lovely review, I am thrilled to hear you are happy with the service we provide here at Haldane Fisher. We love hearing our customers are happy especially when this involves one of the Haldane Fisher team. We look forward to welcoming you back to the branch very soon.
Kind regards
Sandra
Reply from Haldane Fisher
Good Afternoon Paul,
Thank you so much for the wonderful Feedback, I am thrilled that your experience with us has been so positive. It’s great to hear that our colleagues in our branch were able to assist and provide such great customer service. We look forward to welcoming you back again soon.
Kind regards
Sandra
Positive Experience
Easy to order online, good parking and a very pleasant chap at the desk
24 April 2026
Reply from Haldane Fisher
Good Afternoon Marian,
Thank you so much for the wonderful Feedback, I am thrilled that your experience with us has been so positive. It’s great to hear that our colleagues in our branch were able to assist and provide such great customer service. We look forward to welcoming you back again soon.
Kind regards
Sandra
Reply from Haldane Fisher
Good Afternoon Mariusz,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Customer service in Portadown and…
Customer service in Portadown and Belfast all depots are great!! Lovely people and very helpful!
23 April 2026
Reply from Haldane Fisher
Good Morning Dawid,
Thank you very much for such a great review! We work really hard to provide best service possible for all our customers and we’re so happy that reflected on your experience with us. We look forward to seeing you again soon.
Kind Regards
Sandra
Product quality is great and exactly…
Product quality is great and exactly what I ordered. I did have one minor issue with the delivery, only to be informed there was a problem with the delivery vehicle after I had chased it up, customer service improvement required in setting customer expectations.
8 April 2026
Reply from Haldane Fisher
Good Morning Phil,
Thank you so much for your review, I am so happy to hear you are happy with your products.
We will be forwarding your concern on delivery to the relevant team so that we can look into this and make any necessary changes to improve our service to our customers.
Kind regards
Sandra
I Did not expect the delivery would…
I Did not expect the delivery would take so long 2 weeks, i wouldn't recommend to anyone
But really happy with the service from the guy in the counter , i dont know his name but he was really helpfull and gave some good guidence
22 April 2026
Reply from Haldane Fisher
Good Morning Abhishek,
We’re sorry to hear that you experienced delays with your delivery. We understand the importance of a timely delivery and apologise for falling short in this area. We will review our delivery process and take steps to ensure that our customers receive their orders as quickly as possible. We appreciate your feedback and will use it to enhance our delivery service for all customers.
Kind Regards
Sandra
Didn't have what I was looking for in…
Didn't have what I was looking for in stock,but went the extra mile and got it in for me. Also kept me informed by email. Good job. 👍
21 April 2026
Reply from Haldane Fisher
Good Morning Phil,
Thank you so much for your kind words! We're really glad we could help track down what you needed and keep you updated along the way. It means a lot that you noticed the effort, if there is anything else you are after, just let us know and we will see what we can do to help.
Kind Regards
Sandra
Great service friendly driver and great…
Great service friendly driver and great communication on the way as agreed!!!
21 April 2026
Reply from Haldane Fisher
Good Afternoon Max,
Thank you for the feedback, We are truly blown away by your experience with our team.
Together we are constantly striving to provide our customers with a professional, Informative, and transparent service experience from start to finish.
We deeply appreciate your trust in us. We look forward to seeing you back in our store very soon.
Kind Regards
Sandra
Delivery came on time and driver…
Delivery came on time and driver carried the bags to just where I needed them
21 April 2026
Reply from Haldane Fisher
Good Afternoon Janice,
We're happy to hear that your delivery arrived on time, and our driver was able to place the bags where needed. Thank you for your positive feedback! we look forward to seeing you again soon.
Kind Regards
Sandra
Excellent service
Excellent service. Fast and asked for items to be put in a specific area. The driver was very helpful and did everything I requested. I wasn’t even home !! 5 stars all the way
20 April 2026
Reply from Haldane Fisher
Good Morning Anne,
Thank you for the feedback, We are truly blown away by your experience with our team.
Together we are constantly striving to provide our customers with a professional, Informative, and transparent service experience from start to finish.
We deeply appreciate your trust in us. We look forward to seeing you back in our store very soon.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Zigurds,
Thank you for taking some time to leave feedback and for the fantastic 5 star review. We are so glad to hear that our colleagues there were able to assist and provide such great customer service while delivering your order.
We look forward to you returning to our stores in the near future.
Kind regards
Sandra
Excellent service
Great products, great price and great delivery by Bryan. Kept up to date throughout by email and phone. Everything I need to create a patio delivered quickly and placed right into the garden.
18 April 2026
Reply from Haldane Fisher
Good Morning,
Thank you for the lovely review, I am thrilled to hear you are happy with the service we provide here at Haldane Fisher.
We love hearing our customers are happy especially when this involves one of the Haldane Fisher team.
We look forward to welcoming you back to the branch very soon.
Kind regards
Sandra
Reply from Haldane Fisher
Good Morning Grateful Dad,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Was told my order was coming on Tuesday…
Was told my order was coming on Tuesday so booked a day of work phone Tuesday afternoon I was told it was going to be Wednesday now so I booked another day of work ,phoned Wednesday morning to make sure it was coming person on the phone said if you were told today it will be there today and hang up , phoned back Wednesday even to see when it was coming I was told your order won’t be with you until Thursday had to book another day of work finally came Thursday morning
16 April 2026
Reply from Haldane Fisher
Good Morning Lewis,
I am sorry to hear about your experience, Thank you for feeding this back to us. We will be forwarding this to the relevant team so that we can look into this and make any necessary changes to improve our service to our customers.
Kind regards
Sandra
Supposed to be a click and collect…
Supposed to be a click and collect service. My partner was collecting items and had to go into yard and find herself. It was 4 hours after the click and collect order was paid.
On another occasion my 68 year mother was collecting a bucket of tanking slurry. Which she had to find and carry from stores to the counter herself. Click and collect service seems pointless if you have to find products yourself and help for elderly people on that occasion is unacceptable. Maybe there was a staff shortage that day but last two experiences were not great. Click and collect service should be collected at the counter I would assume.
16 April 2026
Reply from Haldane Fisher
Good Morning Mr Chambers,
Thank you for taking the time to post your review. We sincerely apologise that your experience has fallen short of our usual standards and your expectations.
Please be assured your review has been escalated and we will be in contact with you asap.
Kind Regards
Sandra
Delivery came the next day and it was a…
Delivery came the next day and it was a great product.
15 April 2026
Reply from Haldane Fisher
Good Morning Joe,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
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