Hallon Reviews 

Definitely the best price and service in Sweden.

Had my sim card blocked since i forgot my pin.
Used the chat function and surprisingly super fast.

My initial experience with Hallon was bad. I got my SIM, and I tried to activate it. It didn't work, and I had no signal on my iPhone.I contacted the customer service agents, and they asked me to wait and wait. During a long day waiting for this sim to start working, I tried every means to make it work. It didn't work and I contacted the agent again for an extra SIM. Hopefully, this problem can be solved soon. I have never experienced any activation failures with any other operators in Sweden.

I asked to transfer my number to this company. They supposed to send me a SIM Card in 1-3 days…Already 3 weeks and nothing! My Swedish number is not working and I am spending even more than before! Terrible choice!

Basically no customer service it’s as if there were only 2 workers in the whole campy they say they would reply after 3 days and after the 3 days they would send a message saying they would reply to the message as soon as possible. 1 week later they would reply but they reply with the questions that I have already gave details to like my full name address . Even after that they take another 3 days to reply to the answers.Again after that taking another 3 days to reply to the the reply and the cycle keeps going until they tell you they can’t do anything about it. In the 3 cases I have contacted them 2 of them was just a waste of time and the last one took so long to get a response that I have decided to change SIM card providers . The SIM card it self has terrible service haven’t seen that bad of a connection and I’m from Ethiopia. They always manage to find a way to over charge you for something you have never used or applied to use overall just couldn’t recommend this company only thing they have is good prices but it’s not worth it for a 30 SEK difference which later you will end up getting over charged anyways so just stick to comviq ,tele 2 , 3 anything else honestly. If they had at least a phone number that you could call and talk to someone this would have fixed a lot of peoples problems I don’t know it’s it’s the companys choice or if it’s due to lack of financing but they could probably get a better understanding of customers needs and wants by simply adding that and also increase the number of people that they can reach because some older people don’t know how to deal with teach and it’s very difficult for them to even order a SIM card leave alone trying to fix a problem talking to an AI chat bot that always ends up just asking you to send an email to the company.

Be aware fraud company!
About a week ago I signed up for a sim card from Hallon, I started getting weird messages even though my number was new and never been known to anyone, 2 days ago I was charged 60KR for a service I’ve never used nor heard of before, after googling in I found out that many Hallon customers have had the same issue, and some were charged much more, I requested a refund and willing to cancel my sim with them, and I’m filing a complaint against both companies and hopefully I’ll end both their carriers. Fraud should not be allowed in any form, and even if Hallon denies cooperating with the fraud company they breached my GDPR rights and I’ll make sure they'll pay for it.

Effective reply and service, kind writing and talking, rational solution.

The have a very nice customer support.
Service and packages are also good

It is not easy to talk, chat often resets, not all information in hallon page is clear. When I changed plan with subscripsion to another with more GB, it changed automaticly to prepaid card. And I didn't know that till was blocked several days

Everything ok. But i forgot to register my no and I cannot use the old no, which was 0761921270. I wish there were a way to save the no. Alex

Very poor connection they don’t have customer support telephone number and unprofessional staff in live chat thinking about the business not the customer satisfaction I do not recommend anyone to use this company subscription.
I contacted their live support in dec 2022 and asked them send me the invoice no one help me after I send an email they answered after 1 week and they send me invoice+ reminder fee.

I cancelled my subscription and I will not use this company subscription in future.

Garbage customer service, when changes do not go through when you do it yourself and administration is the only option that should work but contact is impossible.

No customer service when it stated they had. Can't reach any staff for help with an invoice. All they had was this MF "Berry". Common, at least a place where I send an email... BS. Please if anyone considering this company, I suggest don't. Once you have a problem, you are not getting help.

I didn't receive the sim card and complained but they still didn't send it and kept on charging me money. In the end I lost several hundred kroner and didn't get any product.

Good. Would be better if they had a telephone customer care.

They couldnt make the automatic withdralw from my account so I wrote to them about the problem several days in advance and they chose not to only reply.. ONLY AFTER the monthly withdrawl would have ran out time and be sent to the "inksso" (the responsible authorithies for payments like this) AND canceled/suspended my phone services did the respond and where soooo apologetic. HYPOCRITES and swindelers is what i call em!

I had to take a bank loan just beacause they didnt awnser in time and I didnt want to take a chance on getting a "betalningsanmärkning" (ticket) or paying the extra cost that comes with "inkasso" it could all have been solved if they hired some more customer agents or just Cared enough about their customers to make sure things like this didnt happen.

They have cheaper plan and good network.