Hallsgreenhouses.com Reviews 

191
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers had a great experience with this company. Consumers frequently express satisfaction with the positive staff interactions and the excellent service they receive, even long after the purchase. Many reviewers are pleased that the resulting structure appears well-made and aesthetically appealing after completion. However, some customers mentioned significant issues with the accompanying documentation, describing instructions as poor, having missing steps, or containing confusing diagrams. A few others noted potential product concerns, such as glass panels breaking during shipping, or the rubber door seals proving to be a low-quality design issue.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. While... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. Many reviewers... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, friendly, and... See more

Instructions

Clients share ambiguous opinions on instructions. While many reviewers describe the assembly guides as... See more

Customer service

People report positive experiences with customer_service, noting that representatives are prompt, friendly,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ll start with a positive! The completed greenhouse is great! Very sturdy and a great size. The negatives are the instruction manual … what a joke! Missing steps, graphics that you can’t actually see... See more

Company replied

Rated 3 out of 5 stars

Everything previous reviewers have said about the truly dreadful instruction leaflet are true. I have built log cabins from scratch and I would do that again any day than try and work out how to asse... See more

Company replied

Rated 5 out of 5 stars

We needed some parts for an old greenhouse. Our detailed requirements were attentively listened too and then professionally and promptly dealt with. Despite the greenhouse no longer being made the war... See more

Company replied

Rated 5 out of 5 stars

We purchased a cube lean to greenhouse for my wife who is a wheelchair user and it was installed by a recommended installer. The install took less than a day and the finished product is excellent. Th... See more

Company replied


Company details

  1. Garden building supplier
  2. Garden
  3. Greenhouse

Written by the company

Halls is an old British company that has existed since 1936, and it was the first in the world to mass-produce greenhouses. Halls is closely associated with English gardening traditions and provides quality greenhouses at reasonable prices to this very day. The company offers a wide range of products and provides every opportunity to make your dream come true, regardless of whether you are a novice or an experienced gardener.


Contact info

3.9

Great

TrustScore 4 out of 5

191 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

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3.9

All reviews

(191)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Excelant service. five star plus.

Helpful and polite office staff. Order received within two days.
Driver was polite and helpful.
After sales assistance offered.
Could not ask for more.

10 June 2026
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for your lovely feedback. It is unusual to have delivery that quickly but we are so happy we were able to do so on this occasion.
And yes, we are here for you if you need help with the build, Mon-Fri. Note, we finish early on Fridays.

Rated 5 out of 5 stars

We had excellent service before, during and after purchase

We had excellent service when we purchased our green house. Rachel was extremely helpful when we rang for extra support whilst putting the greenhouse up. That was last year. Unfortunately the wind manage to blow our roof vent last week, It was extremely windy. I wrote an email and the following day it was answered and a vent ordered. Such prompt friendly service even a year or so after the green house was purchased.

9 June 2026
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for the lovely feedback. We do pride ourselves on our customer service and glad we were able to help solve your problem, as well as quickly and efficiently.
You know where we are if you need us.

Rated 3 out of 5 stars

Halls experience

I spoke with Halls several times before placing my order as I was so unsure what size and model to buy. The before care as in helping me purchase their product was outstanding; its what service came after! My magnum was delivered and I paid for their third party installer. My installer Rob and Bobby was outstanding, professional, friendly and was really pleased with the end result. Then, it rained!! Water was leaking into the greenhouse on all four corners. I rang Halls and asked if the greenhouse should be watertight, I was met with a very rude response, 'its a horticultural greenhouse, it not going to be waterproof, especially at that price point'. Well, at 'that price point' I spent 1.6k approx on the greenhouse and installation and a further 3k on the footings1 I had saved for my greenhouse and was so excited, so her rude response was not what i was expecting! I enquired why there were no stop ends on the gutter channel, to be told 'you have to buy those separately'. At no point in all my research phone calls to Halls, did 1, anyone tell me that my greenhouse would not be watertight, and 2 I would need to purchase specific guttering attachments. So i placed my order for their guttering attachments. I have been left feeling disappointed so what with her response, especially as I have been saving and planning my greenhouse project for so long. I do hope our conversation was recorded for training purposes so maybe they could use it to train customer services to be more receptive on the telephone with aftercare!

5 June 2026
Unprompted review
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Reply from Hallsgreenhouses.com

Thank you for taking the time to share such a detailed review. We’re genuinely pleased to hear that your experience before purchase was helpful and that your installers, Rob and Bobby, delivered a professional and friendly service you were happy with.

We are very sorry to hear that things changed once the rain arrived and that your follow‑up call left you feeling disappointed. That’s not the experience we want for anyone—especially after you’ve invested so much time, planning, and savings into your greenhouse project.

To clarify the technical side: the Magnum is a dry‑glazed horticultural greenhouse, which means it is not designed to be a fully watertight building. Unlike sealed conservatories or insulated garden rooms, dry‑glazed greenhouses allow for natural ventilation and controlled moisture movement, which is important for plant health and for preventing condensation build‑up. Because of this design, some water ingress—particularly in heavy or wind‑driven rain—can occur and is considered normal for this type of structure.

Regarding the gutter stop‑ends, these are optional accessories rather than standard components, which is why they are purchased separately.

We are also concerned to hear that the response you received over the phone felt rude. This is never our intention so please accept our apologies.

Rated 1 out of 5 stars

My son bought my wife a Wall Garden for…

My son bought my wife a Wall Garden for Christmas. It has been a nightmare to construct. The instructions are just line drawing that are almost meaningless it has taken hours to build .Halls should get some instruction writing help from IKEA. The last 6x8 greenhouse I built was from Crittal and only took half a day clear well laid out instructions with a parts list. Never again!!

23 May 2026
Unprompted review
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Reply from Hallsgreenhouses.com

Thank you for taking the time to leave this feedback, and we’re very sorry to hear how frustrating the assembly of the Wall Garden has been—especially as it was bought as a Christmas gift.

We completely understand how disappointing it is when a project takes far longer than expected because the instructions aren’t clear. Your comments about the line drawings and the lack of detailed guidance are really valuable, and we appreciate you being so candid.

Improving the assembly experience is something we’re actively working on. As part of our newer product ranges, we’ve been revising our instruction manuals to make them clearer and easier to follow, and feedback like yours helps highlight exactly where we need to keep improving.

We’re sorry this experience hasn’t met expectations. If there’s anything our team can still do to help with the assembly, or if there are specific parts of the instructions that were particularly unclear, please get in touch with us on 01242 676625, option 1 —we’d be happy to help.

Thank you again for your honest feedback.

Rated 5 out of 5 stars

Absolutely fabulous professional service. X

Absolutely fabulous professional efficient service from all concerned especially installer john.
Nothing was to much, I'm so happy my greenhouse is esthetically pleasing.
Very modern, I got mine in black it's a dream. X

Let the garden experience begin, totally recommended this company you get what you paid for outstanding products and service.

30 April 2026
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to leave such lovely feedback. It is much appreciated and we are so happy you have got your dream greenhouse. We hope you have many happy years of growing in your lovely new greenhouse.

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Greenhouse is well made and even though quite difficult to work out how to put together. Giant Meccano set! It is well worth the effort. Couldn't be more pleased with it. Need to speak with company about window latch and it was dealt with immediately.

13 May 2026
Unprompted review
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Reply from Hallsgreenhouses.com

Many thanks for taking the time to leave your feedback. Much appreciated. We are thrilled you are so happy with your lovely new greenhouse. Don't hesitate to give us a call if we can be of any further assistance.

Rated 2 out of 5 stars

Avoid polycarbonate windows!

Quality greenhouse frame, but do not buy the polycarbon windows with metal clips they keep blowing out. Not covered under warranty. We live in a sheltered location, not exposed to serious winds... Not much help from customer service!

13 May 2026
Unprompted review
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Reply from Hallsgreenhouses.com

We are sorry to hear your are not entirely satisfied with your greenhouse. There is now an option to add capping to your greenhouse which will be stronger against the wind.
https://hallsgreenhouses.com/uk/search?phrase=capping
Please call the office for further information should you require it.

Rated 5 out of 5 stars

Fantastic customer service

Rachel Marsh in customer services has been such a great help - we have had 2 queries with our greenhouse and both times she has been super helpful
And responsive .
We are very pleased with our greenhouse and the customer service is excellent !

13 May 2026
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for the lovely feedback. We do pride ourselves on our produce knowledge and customer service.
We are so pleased you are so happy with your lovely new greenhouse and hope you have many productive growing years with it.

Rated 5 out of 5 stars

Very pleased with my greenhouse from…

Very pleased with my greenhouse from Halls.
The quality was good. I had the green 8 x 6 model and it looks really fine. Assembly was ok, instructions clear and didn't take too long to get together.
I would recommend.

7 May 2026
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to leave your feedback. Much appreciated.
Feel free to come back to us if there is anything else we can help with.
We hope you have many happy years of growing in your lovely new greenhouse.

Rated 5 out of 5 stars

Wall mounted

I purchased a wall mounted greenhouse with a base and tempered glass. The quality was excellent and although it took some time to erect the final result was very pleasing and looks really good in the garden

4 May 2026
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for the lovely feedback. Much appreciated.
Feel free to come back to us if you need anything else.
We hope you have many happy years of growing in your lovely new greenhouse.

Rated 1 out of 5 stars

Halls Greenhouse 10 x 8 6mm…

Halls Greenhouse 10 x 8 6mm Polyhedrane glass Difficult to build the instructions cover far to many models, diagrams are insufficient and the glass seal strip is horrendous to put on. Once constructed the Greenhouse does seem very stable and secure

23 April 2026
Unprompted review
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Reply from Hallsgreenhouses.com

We are sorry to hear you have had issues with the construction and the polycarbonate. But hope that you are satisfied with the end result.
Please call the office on 01242 676625, option 1 if we can be of any assistance.

Rated 3 out of 5 stars

The greenhouse looks great. The instructions were dire.

Everything previous reviewers have said about the truly dreadful instruction leaflet are true. I have built log cabins from scratch and I would do that again any day than try and work out how to assemble a 6 x 10 Juliana greenhouse from the leaflet provided. I notice that most positive reviews refer to the assistance given - so assume that most people have resorted to asking form help. Now that it's up, the greenhouse looks great.

1 May 2026
Unprompted review
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Reply from Hallsgreenhouses.com

We are sorry you had issues with the build from the instructions. But yes, we are here on the end of the phone to offer help and advice Monday-Friday.
We assume that you do not require assistance as your greenhouse is up and looking great so we are thrilled you are now happy with your end result and hope you enjoy many happy years in your lovely new greenhouse.

Rated 1 out of 5 stars

Halls Wall Garden 2x6

Halls Wall Garden 2x6 - Green - 3mm Toughened Glass this was a total nightmare to build the instructions may as well of been in Arabic and the pictures are a total waste of time some how I was left with about 20 bots and screws and the glass seal strip is horrendous to put on my fingers are bleeding

1 May 2026
Unprompted review
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Reply from Hallsgreenhouses.com

We are sorry you have had a bad experience with your Wall Garden. We were aware of the issue with the instructions and your delivery should have included an updated version which is much clearer so many apologies if that was not with your delivery.
All the updated instructions are also available on our website.
We are also available to offer help and advice on the phone Monday-Friday. 01242 676625 option 1.

Rated 4 out of 5 stars

Halls Cotswold Birdlip 6x 8 well l love…

Halls Cotswold Birdlip 6x 8 well l love my greenhouse but for one thing the zero door way is driving me crazy no mater what I do the screws undo on there own and are so hard to replace and the doors just don’t run well I wish I had never had this model but I am disabled and thought it would be easier for me but now I am forever up steps trying to fix the doors again

27 April 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Dear Allison,
We are sorry to hear you are having issues with your Birdlip doors. As I cannot find your order based on this review, please could you either call the office or drop us an e-mail so that we can help with your issues.

Rated 5 out of 5 stars

Bought a 6x4 greenhouse in February…

Bought a 6x4 greenhouse in February 2026 , contact with the company was excellent , they kept me informed of delivery date and provided any help I needed, I had a glass panel break when installing , I contact Rachel who was very helpful and arranged for a replacement glass. It was delivered waiting 4 days from UK to Northern Ireland.fantastic job thanks for an excellent product and great customer service.
Vic

23 April 2026
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for the lovely feedback. We hope you have many happy years of growing and you know where we are should you need anything else for your greenhouse.

Rated 2 out of 5 stars

I purchased 2x6 Halls Supreme Wall…

I purchased 2x6 Halls Supreme Wall Garden Green Greenhouse - 3mm Toughened Glass. … We are handy people but goodness me assembly/instructions are awful.

They look comprehensively put together but when you actually start working through them. They are not. We are a full day in and only at the point of shelves. Glazing next which I am dreading!

If it all comes together ok (fingers crossed) it will look great as I love the design but I will literally have PTSD over this green house.

21 April 2026
Unprompted review
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Reply from Hallsgreenhouses.com

Dear Annie,
You have actually chosen one of our most difficult greenhouses to build so please feel free to call us so that we can help and advise over the phone. Also, if you click on this link, the instructions may be more legible.
https://damcache.juliana.com/v-638841777194380705/41/1a/7d42-9f8b-40ac-b6f3-7af155a3699b/supreme-wall-garden.pdf

Rated 5 out of 5 stars

More than happy with service

Could not fault anything from Halls greenhouses / Juliana group from initial order to delivery and after sales care the greenhouse was easy to assemble and very sturdy when all assembled initially I thought it was a bit light but no when it’s all assembled and glass in it it is solid very well pleased with it and a pleasure to deal with

21 April 2026
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you for the lovely feedback and taking the time to write it. We hope you enjoy many happy years in your lovely new greenhouse.
Feel free to come back to us if there is anything else you need.

Rated 5 out of 5 stars

Excellent member of staff. A

Hi my name is Mrs Teresa Fleetwood. I was so lucky to be assisted by a really lovely helpful lady called Annie. She went out of her way to track down spare parts for my outdated Manor greenhouse and sent the to me promptly. Your very lucky as a company to have such a helpful efficient member of staff. Please pass this on to her as people often forget how important positive feedback is to not only the company but also the staff. Regards Teresa Fleetwood

6 April 2026
Unprompted review
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Reply from Hallsgreenhouses.com

Dear Teresa,

Thank-you so much for lovely feedback for Annie.
We all pride ourselves in our in-depth knowledge of our range both current and past. And we are so happy we were able to help with spares for you.

Rated 5 out of 5 stars

Fantastic the delivery driver Liam was…

Fantastic the delivery driver Liam was amazing I was not in he rang my ring door bell and said about delivery I asked if he could put up the side of the house he said yeah no problem.
When I got home he had delivered the 2 packages directly onto my patio safely . Thanks amazing guy deserves a pay rise

13 April 2026
Unprompted review
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Reply from Hallsgreenhouses.com

Dear Christopher,

Thank-you so much for the lovely feedback for Liam. He is one of our top drivers and will be over the moon at getting the feedback.
Feel free to give us a call if you have any issues with the installation.
We are all very knowledgeable and are on the end of the phone Monday to Friday.

Rated 1 out of 5 stars

I ordered the Popular 86 greenhouse

I ordered the Popular 86 greenhouse. The instructions to erect it are abysmal to say the least. We have in fact put this greenhouse up 3 times before getting it to fit correctly. This was with the aid of YouTube. One man in particular videoed the process of erecting his greenhouse 15 years ago and repeatedly said how incomprehensible the instructions were so why oh why have they not changed and made more understandably. Once the greenhouse was erected it looked good and sturdy but would definately not buy or recommend anyone to buy it

28 March 2026
Unprompted review
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Reply from Hallsgreenhouses.com

Dear Patricia,

We are very sorry you have had a bad experience with your greenhouse instructions.
They have been updated although sometimes the quality within the packaging is not to our expected standards. All of our instructions are available on-line and we are available Monday to Friday on the phone offer help and advice.

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