Impeccable 5* Experience!
My insurance company put me in touch with Halo ARC,Westbury branch after an accident. The speed of contacting me and professionalism throughout was astounding. I was reassured that they would provide a courtesy car whilst my car was being repaired which was my main concern. The whole process was easy to navigate online and I was kept informed at every stage. Ben who picked my car up and delivered the courtesy car kept me informed of his arrival time and was extremely prompt. He took the time to sit and talk through how the very modern courtesy car worked. My car was repaired very quickly and I was informed of it's progress along the way. Again Ben was extremely prompt when returning my car. After over 40 years of driving this was my first accident other than minor scrapes and bumps and I am delighted that my insurance company put me in touch with such an impeccable company.
Reply from Halo ARC - Westbury
We are glad you enjoyed your experience with our team during what can be a very stressful time, especially since this was your first major incident in over four decades of driving.
We are happy to hear that our rapid communication and overall professionalism helped put your mind at ease from the very beginning of the process. Providing reassurance about a replacement vehicle is always a priority for us, as we know how vital daily transport is to our customers. We are pleased that the digital tracking system made it easy for you to stay updated on the progress of your repairs. It is also wonderful to know that our team member provided such punctual service when exchanging the vehicles and took the necessary time to explain the features of the modern replacement car so you felt comfortable driving it. We always aim to deliver high-quality repairs quickly and return your vehicle in excellent condition.
Thank you for sharing this positive feedback about our service, and we appreciate your kind words about our dedication to care.