Halo ARC Reviews 

12,754
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,820 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb professionalism, efficient service, and excellent quality of workmanship across all tasks. Reviewers frequently note the excellent communication, detailing updates on repair progress and friendly staff interactions throughout the process. However, some people mentioned issues such as delays in collection, lengthy repair times, and poor communication when specific issues arose, like uncertainty regarding courtesy cars. A very small group also reported negative experiences involving unprofessional behaviour from management during service interactions.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the speed, professionalism, and... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the repair process.... See more

Quality

People report positive experiences with quality, expressing overall satisfaction and delight with the repair... See more

Customer service

Reviewers mention positive feedback about customer service, describing the team as extremely helpful, polite,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that vehicles are collected and returned... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can highly recommend HALO. The attention to detail was top notch. My car was returned to me in immaculate condition inside and out. It looked brand new. Good communication throughout. Sometimes it... See more

Rated 5 out of 5 stars

The Halo Bristol team from Admin Staff to Repair Staff were efficient and friendly. I was told exactly the procedure to be undertaken from collection of the car to the return. All work has been unde... See more

Rated 5 out of 5 stars

I couldn’t recommend Halo Accident Repairs highly enough. My car was badly damaged by hailstones, but from the very first phone call, every single person I spoke to—both on the phone and in person—cou... See more

Rated 5 out of 5 stars

Brilliant service from start to finish always kept updated at what stage the car was at Collection and delivery of my car was at the time stated and very helpful when I couldn't make the first time... See more


Company details

  1. Vehicle Repair

Written by the company

Halo ARC is a UK-based accident repair specialist, operating a national network of repair centres. Restoring vehicles damaged in collisions and work closely with insurance providers to manage the repair process smoothly from start to finish.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(12,754)

2,649 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. My car came back clean and like new. The attention to detail is great. Only hold up was waiting on parts, but thats no fault on Halo. I hope to not have to use them again! But will happily recommend

23 July 2026
Unprompted review
Rated 5 out of 5 stars

The Halo experience at Rochdale…

I had my car repaired at Halo in Rochdale, and I can honestly say although the accident wasn't a good experience, the whole process of getting the car repaired was. From the initial phone call from customer service, who booked me in to Rochdale, to the guys at Rochdale, being Liam (journey specialist); Chris and John (car body specialists); James and James (paint specialists); and Alex and Kyle (the drivers); and last but not least, Ryan (quality control manager). I left the car on Tuesday and collected it Thursday morning. How fantastic is that! The workshop is a very clean environment. Everyone at Rochdale is super helpful; they went through everything with me. I even got a text saying they were starting work on the car. The service and whole experience from the Rochdale team was impeccable. Thank you.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Audi A7

Ben who has visited me to inspect the car was amazing. Very polite professional and happy to answer my questions and explain the process of having the car repaired.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience with Halo

Had a great experience with Halo - Poole. I had a repair/bumper repaint and several months later noticed it had started peeling a little bit where the repair had been made.
I contacted Halo leaning on their paint guarantee, they took a look and immediately offered to fix this.
No arguing like some other garages repair shops would have made which tells you alot about their care and customer service.

Their customer service was and is superb! They kept me informed every step of the way, in fact they went out of their way to be as responsive as possible.

Well done to the chaps on the shop floor, the repair looks brilliant.

I have to say a special thank you to Jess, friendly, informative, and couldn't do enough for you, she's a true asset to the Halo team

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service all round

Bansi was excellent and went out of his way to help us and ensure everything was smooth with the repair, replacement car and return of my vehicle.
Bruno who managed the repair was also incredibly helpful and made sure he understood my concerns regarding the repair and acted accordingly to make sure it was all done properly. They contacted me regularly with updates.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Quality service

Quality service, Brian was exceptional in picking up and dropping back my car. Only two day to fix

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Communication was great, staff helpful and polite. The vehicle was returned much sooner than expected and the work done was first class. A lovely touch to valet vehicles prior to return.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Thank you so much for the repair of my car. The repair was perfect. Everyone in the company was brilliant. Friendly, efficient and hard working. The company runs so efficency like a well oiled cog.
Thank you once again

13 July 2026
Unprompted review
Rated 4 out of 5 stars

The overall experience from start to…

The overall experience from start to finish was very good. The staff were very friendly and the completion of the work carried out on my vehicle was excellent and only a few days. Very pleased and would be happy to use Halo again.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Car repair ⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Outstanding service from Halo Car Repairs in Crewe! From start to finish, the whole experience was fast, efficient, and completely hassle-free.

My car is as good as new, and I’m absolutely over the moon with the quality of the repair. The workmanship is exceptional, and the attention to detail is second to none.

Every member of staff was friendly, professional, and a pleasure to deal with. They kept me informed throughout and made the whole process stress-free.

I wouldn’t hesitate to recommend Halo Car Repairs to anyone looking for excellent service and outstanding repairs. Highly recommended!

21 July 2026
Unprompted review

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