I absolutely love my Halo Hair Extensions! They’re so easy to use and completely damage-free, which is really important to me as I deal with hair loss. They blend beautifully with my natural hair and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Halo Hair Extensions is a leading UK retailer and wholesaler of 100% Indian Human Remy Hair Extensions. The revolutionary 'Halo' hair extension piece in varied lengths and thickness so there is Halo that is suitable for everyone. These are: The Halo, Deluxe Halo & Premium Halo All Halos come with a 'lifetime guarantee' on the wire, elastic and stitching too! We hold the largest stock of shades in the hair extension market with over 50 shades to choose from. Throughout our hair extension range we offer 100% Human Remy Hair - meaning that every single hair strand is cuticle correct providing a smooth soft finish that does not tangle or knot. FREE DELIVERY with Buy Now Pay Later options. We offer other various hair extension methods including: Clip Ins, Tapes, Wefts, Ponytails, Plaits, Nail Tips, Stick Tips, Micro Loops, Nano Rings and Head Bands. We also have an Online Colour Matching Service - simply get in touch via email or social media for one of our customer advisors to help advise you on the best shade for you. UK SHIPPING ONLY www.halohairextensions.com Follow us @halohairextensions *Please Note: some of these reviews are about other companies that are trading using our trademark "Halo"
West Yorkshire, United Kingdom
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Possibly the worst extentions ive ever come across . So knotty and bushy. Look fantastic when they arrive week later useless definatly not worth the hassle.. I've damaged my own hair trying to get a brush through them

Reply from Halo Hair Extensions
I ordered the deluxe hair extensions clip in set. I’m leaving a review simply as I question the validity of some of the other reviews here.
The value for money is not bad, they arrived swiftly, customer service is very good and they helped me match.
The hair quality itself is just ok, not that great. Easily tangles and not particularly soft, the clips are good quality. I also wouldn’t say it’s enough to add length as described.. thickness maybe if you get them cut in. Don’t get me wrong, definitely ok for the price. But the reviews saying it’s so soft and good quality seem inaccurate to me.
have purchased 3 packs of vibrant red nano ring hair extensions, when they arrived in the packet, they looked very magenta/purple like.. my hairdresser assured me that as they are supposed to be remy hair, they should colour/tone with my natural hair colour to match. So of course we proceeded to put the extensions in and tried an all over red colour. The extensions did not take to the colour one bit and any colour washed straight out.
I paid my hairdresser a lot of money to come out of the salon with unmatched hair as the extensions were completely different to the colour ordered and would not colour or style properly (curls just dropped straight out) she has advised me that this is an example of very poor quality hair. There are also clumps and clumps of fall out from the strands. This hair was not cheap. I am having to go back to my hairdresser, and spend more money so she can try and correct my hair to the poor quality, pinky/purpley/reddish hair that I have been supplied from Halo. Fair to say I’m really not happy with the quality of the hair or the colour which the hair is described to be. I have had them in two weeks now, following the correct aftercare as has extensions before, they Matt so bad and the knots are impossible to get out knotting my real hair with it. This is not real hair at all or at least 90% of it. These extensions are coming out Wednesday and I’m so scared that my hair will be extremely damaged too. I expressed this complaint to Halo, as I paid with Klarna I think I have had a refund but I have had no apologies from the company.

Reply from Halo Hair Extensions
The softest extensions ever and so so easy to apply! I would really recommend Halo extensions to anyone who is new to using hair extensions. X

Reply from Halo Hair Extensions
I have been a dedicated Halo extensions customer for the past 8-9 years and have always loved them, but sadly the past couple of years the quality has been absolutely awful!! My last few sets have tangled SO easily and the last set I bought a few weeks ago were so thin and wispy that they would have needed a good few inches cut off to make them look half decent so I now only use them to wear my hair in a bun as cutting them defeats the object of having hair extensions!!
Halo hair used to be thick and luxurious and I would buy at least twice a year but sadly I feel I now need to start looking elsewhere which is a nuisance when you have already found the perfect colour match but the quality just isn't up to standard. I give up even emailing them now.

Reply from Halo Hair Extensions
Absolutely love my halo this is my first purchase of a halo hair extension.
I had this delivered 2 days after placing order.
Colour match is perfect definitely a game changer for me and halo hair extensions is my new best friend.
Highly recommend

Reply from Halo Hair Extensions
Worst extensions ever! Tangles for days, shedding, and knots up on the sides throughout the day. Be prepared to brush your hair all day just to maintain the mess. Never again!
Bought myself the inferno human hair ponytail and the colour is very close to my current hair so was impressed by that, it feels really soft and was packaged so nice! the only reason I didn’t give a 5 star is because the pony tail itself has to be the thinnest one I have ever bought before, I thought considering it was £70 it would have been a bit thicker so slightly disappointed as it’s my first purchase with halo.

Reply from Halo Hair Extensions
I am a stylist and I am trained in all forms of extensions
I bought 150 stick tips double drawn for my own hair
When opening the packs I was surprised at the taper each bond had the density of each stick tip taped extremely from about 1/3 on the way down meaning the ends where very very thin compared to the top.
Had them put in anyway and they looked ok but after 1-2 washed with hair extension shampoo and conditioner I found the hair to be very easily matted and when brushing had lots of breakage hair fall on my lap, not shedding but bad breakage
I have had them in two weeks and I am having them removed as the continuous need for brushing is casuarina damage to my own hair and at least 10 have come out with my own hair attached even when holding the root area while brushing
Very disappointed and money wasted in my opinion
Fake hair didn’t even last a month

Reply from Halo Hair Extensions
I bought my first set of extensions about a year ago. I love them! No shedding, great quality. I will be buying more very soon as I've dyed my hair. I will agree they were never quite the same after washing but still absolutely fine. They're probably not the very best on the market, but be prepared to pay £600-800 if you want them. They are great with curling irons/straighteners and a top competitor on the market. I would and have recommended them to everyone.
Gemma

Reply from Halo Hair Extensions
So my parcel got lost , however Rachel and the lady on instagram got it sorted for me straight away. I was really impressed with their customer service! thank you !

Reply from Halo Hair Extensions
I have had the extensions a month felt amazing and lovely colour after washing once they now Matt really easy and lumps come out after every brush absolutely a waste of money emailed them nearly a week ago and nothing getting informed through instagram then get told I’ll get a response on Tuesday…. I wouldn’t bother the amount that comes out it fills your brush

Reply from Halo Hair Extensions
I’ve been wearing extensions for 15 years and these are the worst quality I’ve ever come across. They're lovely when you first get them, then when you wash them the colour runs out and they turn really dry. When wearing them the Matt up and turn into dreadlocks. I’ve only had mine 3 months and worn on a few special occasions but they are going in the bin. Don’t waste your money. I wish I read the reviews as they all say the same. AWFUL

Reply from Halo Hair Extensions
Ordered medium brown and ash blonde halo, this was 2 weeks ago and still hasn’t arrived. No communication whatsoever by the company, in fact I cannot even find any emails to confirm my purchase or a tracking number, however they have taken payment from my account. Not very good customer service if even some of the basic things aren’t being done, as well as long waiting times for delivery. I wish I had tried alternate websites, I advise anyone else to do the same if they want the hair delivered in a reasonable time frame.

Reply from Halo Hair Extensions
Worst experience ever. I orderd from their website on 12.01.2023 and its almost 2 months and still have not received my order: 6274, I have sent many emails asking for either refund or an update about my order and still didn't hear from them .. Please Avoid purchasing from halo hair extension

Reply from Halo Hair Extensions
Wonderful customer service but please dont waste your money. I ordered the 'red' coloured hair extensions #35. One, they aren't red they're pink so it was a nightmare getting them to match my hair and two, this product is awful, I've had this hair in 3 months and it's shed so much on my next weave appointment I will be binning these and I've already ordered from else where. After the first wash they went so frazzled and dry it was awful, I emailed the company and they sent a replacement pack which was great - saying it might have been a faulty batch- but the second set of hair is just the same. Don't buy from them until they source and produce a better product.
Not worth the money. Bought from them as they were cheaper then Luxy hair.. cheaper for a reason! Colour was dark ash blonde.. it’s ginger. I took a picture in different lights and in the natural light it is shining with orange strands. I honestly thought I’d ordered wrong or they had sent the wrong one out. My hair compared to the photo online is the same colour. It’s what I get , dark ash blonde . But unfortunately this is a strawberry blonde and that’s being polite.
Hair feels nice and soft. Natural feel to it but my goodness the colours are way off !
Edit to add from reply from the company
Why would I contact you about the colours ? There was nothing else Ont he website that was close to my hair colour apart from this one . And it was completely different to what a dark ash blonde should be ! I returned and got my money back as I didn’t use it. No need for me to contact you directly about it, just making others aware that the colours on the website are not true in real life 👍🏻

Reply from Halo Hair Extensions
This company has the most terrible customer service. I ordered the halo extensions from my salon and loved it. I tried to find the products (shampoo, conditiner, etc) that’s recommended by this company to use on their extensions. I called salon after salon and no one sold their products. I called the corporate office and literally begged them to sell me their shampoo and conditioner and they flat out refused and said only salons can purchase their products. It shouldn’t be this difficult to buy shampoo. Just sell your damn serums and shampoos to customers; it’s not like I am asking you to sell me your kidneys.

Reply from Halo Hair Extensions
I had a awful experience with another company but found these guys and honestly cannot recommend them highly enough the hair is brilliant and the customer service is above expectation they really are great Rachel was amazing and got back to my email within the hour !!

Reply from Halo Hair Extensions
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.