Halo Hair Extensions Reviews 284

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that they blend beautifully, feel soft, and hold up well after multiple wears and styling. Many people also highlight the exceptional customer service, describing it as friendly, helpful, and responsive, especially when assisting with color matching and resolving delivery issues. Reviewers frequently mention the fast delivery and appealing packaging as additional positive aspects of their experience. However, some customers expressed dissatisfaction with the product, citing issues such as the extensions being too heavy and causing headaches, or the hair quality being poor, brittle, and difficult to manage after washing. There were also instances where the product arrived in a different color than expected or had issues with the ends being discolored. A few people also experienced problems with delivery, including unexpected import charges and delays, and some found the customer service unhelpful when trying to return faulty items.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the amazing quality,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the amazing quality of the hair,... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the quick response times and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love my Halo Hair Extensions! They’re so easy to use and completely damage-free, which is really important to me as I deal with hair loss. They blend beautifully with my natural hair and... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a 24” inch ponytail in shade Hawaii Blonde. There is a free colour matching service available if you are unsure on your perfect match. Deliver was super fast and I loved the asth... See more

Company replied

Rated 5 out of 5 stars

Lovely hair extensions! Their customer service is absolutely amazing. Rachel was there to support straight away as my hair trial stylist cut the halo wire so short so I was panicking as I needed my ha... See more

Company replied

Rated 5 out of 5 stars

I absolutely adore my halo!! The quality is great and after multiple wears it is lasting perfectly. It’s really helped me with confidence after losing a lot of my hair, and it’s so easy to put on! Del... See more

Company replied


Company details

  1. Hair extensions supplier
  2. Hair product shop
  3. Wig shop

Written by the company

Halo Hair Extensions is a leading UK retailer and wholesaler of 100% Indian Human Remy Hair Extensions. The revolutionary 'Halo' hair extension piece in varied lengths and thickness so there is Halo that is suitable for everyone. These are: The Halo, Deluxe Halo & Premium Halo All Halos come with a 'lifetime guarantee' on the wire, elastic and stitching too! We hold the largest stock of shades in the hair extension market with over 50 shades to choose from. Throughout our hair extension range we offer 100% Human Remy Hair - meaning that every single hair strand is cuticle correct providing a smooth soft finish that does not tangle or knot. FREE DELIVERY with Buy Now Pay Later options. We offer other various hair extension methods including: Clip Ins, Tapes, Wefts, Ponytails, Plaits, Nail Tips, Stick Tips, Micro Loops, Nano Rings and Head Bands. We also have an Online Colour Matching Service - simply get in touch via email or social media for one of our customer advisors to help advise you on the best shade for you. UK SHIPPING ONLY www.halohairextensions.com Follow us @halohairextensions *Please Note: some of these reviews are about other companies that are trading using our trademark "Halo"


Contact info

4.0

Great

TrustScore 4 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recieved my hair extensions colour…

I recieved my hair extensions colour 613 and they were beautiful they were thick and arrived really quickly

11 February 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Afternoon Kaz, Thank you so much for your excellent 5 star review. So happy to hear you are impressed with your hair extensions! We would love to see photos! :)

Kind Regards,

The Halo Team

Rated 5 out of 5 stars

Absolutely obsessed!!

Absolutely obsessed!!! My new favourite hair extensions, top quality!

11 February 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Thank you for your 5 star review!! Amazing!! Very happy to hear you are obsessed with our brand!

Kind Regards,

The Halo Team

Rated 1 out of 5 stars

The blonde Weft is honestly the worst…

The blonde Weft is honestly the worst quality I have ever seen. When it arrives it looks great, but after 1 wash it mats and sheds huge amounts of hair. I have almost got dreadlocks in my extensions despite using professional, sulphate free shampoos & conditioners. These literally shouldn’t be being sold because the quality is dreadful and really damaging for your natural hair. The member of staff who helped me was amazing & did offer me a refund, but I really would advise against buying these until they manage to sort out the quality of the blondes.

11 February 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Thank you for your feedback H even though it is disappointing to hear, all of our hair is 100% human hair so it is still very surprising to read this. Out of the whole experience we are relieved to hear that our customer service team did try to hep in any way they could.
We deeply are saddened by hearing about your whole experience.

Kind Regards,

The Halo Team

Rated 5 out of 5 stars

I love halo extensions

I love halo extensions! Such amazing quality hair! Delivery was so quick, will deffo be purchasing again!

10 February 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Thank you so much for your excellent review Skye. So pleased to hear you love the quality of hair and impressed with the delivery time frame! Look forward to your next order :)

Kind Regards,

The Halo Team

Rated 5 out of 5 stars

Beautiful!

These hair extensions are amazing! I have tried lots of brands of hair extensions and they don’t come close to Halo Hair! They arrived packaged up beautifully and the quality lasts so long! I’ve used my extensions a fair few times and the quality is the same as when they arrived ❤️

9 February 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Thank you for this excellent 5-star review, Ellie! We are so happy to hear that you are so impressed with our brand so far! Thank you for your feedback in regards to our gift wrapping and quality of hair you have received.
Best Regards from the Halo team X

Rated 5 out of 5 stars

I cannot express how AMAZING halo hair…

I cannot express how AMAZING halo hair extensions are! I’ve had really poor experiences with OTHER brands in the past so I’m always nervous with purchasing extensions online. However hall hair is salon quality! I am so so happy with my order, perfect colour patch! Really fast delivery. Super comfortable to wear and easy to put in

9 February 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Thank you for this amazing 5-star review, Paige! We are so pleased to hear that you are so impressed with our brand in regards to the perfect colour matching, fast delivery and comfort of our extensions.
Kind Regards,
The Halo Team X

Rated 5 out of 5 stars

Excellent - My Perfect Wedding Hair

The team on Instagram matched my hair up perfectly via photos, and I was over the moon with the overall service. Delivery was quick, the packaging was modern and most importantly the hair was so lovely, it was actually perfect on my wedding day. Would highly recommend Halo Hair Extensions!

31 December 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Thank you for this lovely 5-star review Louise! We are so thrilled to hear that you are so impressed with your overall experience and you would highly recommend us! It is great to hear that our extensions finished off your wedding day bridal look.
Kind Regards,
The Halo Team X

Rated 5 out of 5 stars

Great quality!

Have received Halo Hair before and have not been disappointed. Such good quality hair at a great price! would definitely recommend

9 January 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Thank you for your excellent review!! We are so thrilled you have been impressed with your purchase from us!

Kind Regards,

The Halo Team

Rated 2 out of 5 stars

I have been ordering this hair for over…

I have been ordering this hair for over 5 years and it has always been top quality. My last order came, the hair was thinner and the quality is not as good. It matts very easily I will be ordering from a different company in the future.

24 January 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hello Chelsea,

I'm sorry to hear that you haven't been impressed by your most recent order. Can you email us at info@halohairextensions.com so we can take a look at your previous orders and compare the extensions.

Thank you

Kind Regards,

The Halo Team

Rated 5 out of 5 stars

Lynette and grace are brilliant…

Lynette and grace are brilliant hairdressers always keep me right on my colour choices and love them doing my hair

23 January 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Thank you for this review :) :) :)

Rated 2 out of 5 stars

I have still not received my order its…

I have still not received my order its been 9 days now. What is taking so Long? My order nr is #1210

1 January 2023
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Thank you for your review, we have received your email and as we have stated in the email, it doesn't look like you have ordered from our brand. This is not an order number we would use and your name/email is not on our system.

Regards,

The Halo Team

Rated 2 out of 5 stars

Just ok

Good customer service and fast delivery but ordered utips & have only had them in a week and already they are very fine and constantly sticks together which makes it look even more fine.

17 December 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Morning Nicole, Thank you for your review. We are disheartened to hear about the current state of the hair you have ordered. As our Nail Tips/U-Tips are single drawn hair they are finer than Double Drawn hair so give a more natural finish.

Regards,

The Halo Team

Rated 1 out of 5 stars

I have been wearing Halo for the last…

I have been wearing Halo for the last few years. I wear mine daily so I buy 1 or 2 a year. My last purchase has been a nightmare. The hair is constantly matting and is horribly uncomfortable. This is definitely NOT the same quality as my other pieces! My sytist has made several attempts to reach customer service and nobody has returned her messages. I am so frustrated and after this experience would not recommend this product.

20 December 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Good Morning Jennie,

Thank you for your review. I'm sorry to hear you are disappointed with your purchase. We have searched our emails and admin to find your name but it hasn't brought anything up. If you can contact us directly with your order details to the email address on our website we would be more than happy to try and help resolve your issue.

Rated 5 out of 5 stars

Amazing hair !!

I've ordered hair extensions a few times from halo and can safely say I won't order from anywhere else now , the hair is so thick from top to bottom , it lasts long, doesn't dry out if looked after properly, fantastic price for luxury hair they are so helpful also , as someone who's wore hair extensions for over 10 years I highly recommend halo xxx

18 December 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Thank you for your 5 star excellent reply & your custom. It is very much appreciated.

Kind Regards,

The Halo Team

Rated 5 out of 5 stars

So easy to use & no damage to hair

Colour matches perfectly… had the The Halo Ombre #OM48 before and loved it but fancied a slight change so got the Premium Halo Mixed #4/8 this time for a more subtle look ❤️

31 August 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

HI Amanda,

Thank you very much for taking the time to write this 5 star excellent review. We are so pleased to hear the colour match was on point.

Kind Regards,

The Halo Team

Rated 1 out of 5 stars

I re entry purchased the hair…

I re entry purchased the hair extensions and they still have t turned uo at my house yet

5 December 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hello Jade,

Can you please email us directly in order to resolve your delivery issue.
We have searched our data base for your name but nothing is showing up.

Regards,

The Halo Team

Rated 1 out of 5 stars

These Halo extensions don’t work

The concept is great but in reality these halo extensions don’t work. They were either so loose I could feel them slipping off my head or so tight I had a headache after half hour of wearing them. They were so uncomfortable. I only had them four days and the wire broke on them too. Really really poor - don’t waste your money!

30 November 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hi Amber,

Thank you for your review, We are sorry to hear you could not make the Halo work for you. As the Halo comes on an adjustable wire you can fit accordingly to your own comfort. We are not sure if you are aware but all of our Halo products come with a lifetime guarantee on the wire, stitching and elastic so in the unlikeliness of it breaking you can return it to us and we would repair it for you. As you have made contact with us through email, our customer service team have resolved your issue.

Regards,

Rachel

Rated 2 out of 5 stars

£90 for such a small amount of hair

£90 for such a small amount of hair, meant to be a full head but will be to thin and see through, expected it to be much thicker, I’m going to have to but another set just to make it look half decent

22 November 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hi Linzi,

Thank you for your review, as your ordered a Full Head clip in set - these are most suitable for people with the finest/thin hair to create a more natural look with the use of extensions. Nothing extreme. You would have needed to order 1 deluxe set or 2 full heads to get the grams you needed to work with your natural hair thickness.

Kind Regards,

The Halo Team

Rated 5 out of 5 stars

Delivery was super fast

Delivery was super fast, literally next day! The quality of the ponytail is AMAZING! It added the extra length and thickness that I needed. Halohairextensions are really responsive and super helpful. I will definitely be purchasing more! An overall really great experience!

15 November 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Hi Shanice,

Thank you for the 5 star excellent review. We are happy to hear you are impressed with the delivery service and the ponytail you received.

Kind Regards,

The Halo Team

Rated 5 out of 5 stars

Hair extensions are beautiful quality…

Hair extensions are beautiful quality and I was surprised how easy it is to wear the halo ! I previously have had weft extensions and they damaged my hair and I was looking for something more flexible when my hair dresser recommended hall.

16 November 2022
Unprompted review
Halo Hair Extensions logo

Reply from Halo Hair Extensions

Thank you so much for your excellent 5 star review. We are so pleased that you are happy with your purchase after being recommended by your hairdresser.

Kind Regards,

The Halo Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look