I ordered a hammock stand and hammock two weeks ago and it has still not been delivered. DPD advised that they had delivered the order but this was not true. They now say the items are being returne... See more
Company replied
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See what reviewers are saying
AVOID AT ALL COSTS Ordered a hammock and ropes from Hammockgiant.CO.UK, DPD have told me I need to pay nearly £60 in import taxes as it has been shipped from EU (No mention of this when buying). Ha... See more
Company replied
Extremely happy with this hammock, replaced one the mice found eatable! Feel it will last for years, although thought it should have metal loop insert to strengthen loops, but im sure it will last and... See more
Company replied
My order came in two parts, but not realising this I called Hammock Giant after the 1st delivery to find out were the rest of the order was feeling nervous that there would be a problem. After speakin... See more
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Company details
Written by the company
Our certainties: You can choose from the largest selection of hammocks and hanging chairs, you always pay the lowest price, and if you order on workingdays, we will ship the same day! If the product isn't entirely what you expected, you can return it for free. And don't forget: We offer free delivery for every order! We operate in several countries, each with its own domain. This is the TrustPilot profile for: https://www.HangmatGigant.nl https://www.HangmatGigant.be https://www.HaengemattenGigant.de https://www.HaengemattenGigant.at https://www.HaengemattenGigant.ch https://www.HamacEnligne.fr https://www.HamacEnligne.be https://www.AmacaGigante.it https://www.HaengekojeButik.dk https://www.HammockGiant.co.uk https://www.HammockGiant.com https://www.HammockGiant.ie https://www.HamacaGigante.es https://www.HängmattaOnline.se https://www.CamaDeRede.pt https://www.RiippumattoVerkossa.fi https://www.HamakOnline.pl https://www.HamakaOnline.cz
Contact info
Fahrenheitstraat 5, 7701 BV, Dedemsvaart, Netherlands
- +44 20 8089 6005
- info@hammockgiant.com
- hammockgiant.com
4.0
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent and prompt service and very…
Excellent and prompt service and very pleased with the hammock, very good quality
2 August 2022
Reply from HammockGiant
Hello Anthony,
Thank you 5-stars! Hope to see you again soon!
Poor
I am unable to comment on the quality of the product as after 16 days it still has not arrived. I have little confidence that it ever will and suspect I have lost £76.
I have received a full refund which I am grateful for. I suggest a change from DPD to a more reliable delivery service.
31 July 2022
Reply from HammockGiant
Hello,
The parcel is still in a depot. I will call DPD why it's not out for delivery. You will get an e-mail with more information on Monday from me.
Regards, Kees
Best service and a Perfect Product
I just got the best service and the Product was Perfect
28 July 2022
Reply from HammockGiant
Hello Jytte,
Thank you for the 5-stars! Hope to serve you again soon!
Reply from HammockGiant
Hello Eric,
Thank you for taking the time sharing your awesome review. Have a great day ahead!
Reply from HammockGiant
Hello Susanne,
Thanks for the awesome feedback! Have a lovely day in your new hammock :)
Reply from HammockGiant
Hello Tom,
We appreciate the fantastic review and we are glad we could be of service. If you have any further needs or questions, please reach out!
took my money and then wouldn’t deliver.
18 July 2022
Reply from HammockGiant
Hello,
We already made a full credit 7 days ago. We send you an e-mail to inform you that we do not ship to overseas territories such as the Isle of Men (what is also not an option at the check-out).
If you have any question you can always e-mail or call us.
Regards, Kees
I am glad with
I am glad with: hammock and standart and the fast deliverance. The texts about what you need as extra's is not so clear. I bought 2 carabiner big, which I do not need.
18 July 2022
Reply from HammockGiant
Hello Dhr,
Thank you for taking the time sharing your feedback. We're sorry to hear your experience was less than 5-stars. We value your input and encourage you to let us know more details. Have a great day!
Thumbs up
I am very happy with the design and quality of my hammock.
I experienced some problems with the payment so I called the service line, they were very helpful and solved the problem.
18 July 2022
Reply from HammockGiant
Hello Jobhi,
Thanks for leaving a wonderful review! We are glad that you enjoyed your shopping experience with us. Have a great day in your new hammock.
Speedy delivery and a great product!
17 July 2022
Reply from HammockGiant
Hello Ake,
Thanks for the awesome review! The entire team really appreciate it.
Superb!
I set up this hammock between two poles witch were 290cm away from each other. Instructions say that needed lenght is 310cm, but it worked fine like this too. Our kids loves the hammock and seems like I need to order and set up another one for myself so I can be in one too. Delivery was fast and quality is superb!
15 July 2022
Reply from HammockGiant
Hello Ville,
Thank you so much for the positive rating. We're happy that you and your kids were happy with your purchase. We're so thrilled on your next purchase. Cheers!
Reply from HammockGiant
Hello Kasper,
We are incredibly grateful that you took the time out to leave us a 5-star review. Thank you!
Reply from HammockGiant
Hello Rhode,
Thank you for your amazing review. Have a wonderful day!
Reply from HammockGiant
Hello Vibeke,
Thanks for leaving 5-star rating! We hope to serve you again in the future.
Quick delivery and good quality
1 July 2022
Reply from HammockGiant
Helo Richard,
Thank you for sharing your wonderful shopping experience. All the best!
Nice Hammock!
Highly recommended and a good quality product that looks well made and should last well. Hanging Loops strongly constructed. Really efficient service and quick too, kept updated on its travels from the Netherlands. Decent value. Looks good in the garden and it’s comfy, exactly what I wanted. Trouble is I can’t get in it as kids are never out of it. Might have to buy another one !
30 June 2022
Reply from HammockGiant
Hello Mids,
Thank you so much for your 5-star review! We will share your this with the store team to let them know to keep up the amazing work.
Excellent Hammocks delivered on time
Excellent Hammocks delivered exactly as described and on time. Hurrah
28 June 2022
Reply from HammockGiant
Hello Catherine,
Thank you so much for taking the time leaving us a rating. We hope to serve you again soon!
Everything is fine just it dont came as…
Everything is fine just it dont came as we expect date😊
27 June 2022
Reply from HammockGiant
Hello Josephine,
Thanks for sharing your awesome review. Have a great day!
i am HAPPY with my new Hammock!
23 June 2022
Reply from HammockGiant
Hi Frank,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Reply from HammockGiant
Hello,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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