Overall the buying experience was positive, with helpful staff eager to solve any problems. However the car appeared to not have been properly checked over for any damage (which was more than just 'co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Visited both the Norwich & Ipswich branches in the past 2 days. Test driving one car in Norwich & then a higher spec model in Ipswich, which I ultimately bought. Both Austin in Norwich & Rob in Ipswic... See more
Brilliant service from Jaden. Went for one car came out with another - totally happy. No pressure to buy, just information and given space to think. Very knowledgeable and reassuringly cars are... See more
Company replied
Given space to browse but offers of help by all staff when we arrived. Able to see as many cars as we wanted albeit one at a time (assume for security?) very quick to sort out a test drive and encoura... See more
Company replied
Company details
- #41 of 54 best companies in Used car dealer
Written by the company
Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Our promise to you
Written by the company
- We are committed to our customers!
- Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Contact info
Helen House, Chequers Road, NR15 2WZ, Norwich, United Kingdom
- 01493 742920
- hammondcarsuk.com
4.4
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Truly a great team
Incredibly great team! Honest, friendly & very accommodating. Everyone was genuine & extremely personable. Not in the least pushy.
Very competitive prices for all their cars, lower than other dealers we had visited.
Gave a great rate to trade in my old vehicle too.
Picked my new model up the following week (at a day & time to suit me)
The guys ran through all the paperwork with me and made everything oh so simple.
Genuinely impressed all round.
Would thoroughly recommend.
26 May 2026
Customer service was brilliant
Customer service was brilliant, even though there was problems with accessing information on the computers. We were kept informed the whole time.
1 June 2026
service was good ,but vehicles are not…
service was good ,but vehicles are not cleaned or valeted.
30 May 2026
Rubbish place to buy a car I got a car…
Rubbish place to buy a car I got a car and had multiple knocking noise from the front of the car and that was after a week | got the car so I went back to tell them and I been promised that will be fixed or I would returned the car after replacing some bits I still had one noise coming through and they not answering the phone or emails so looks like | have to take you to court because you sold me a broken car and I could return it but you promised to fix it instead return it but that never happened.
See you soon
1 July 2025
Unprompted review
Had a great experience buying a car
Had a great experience buying a car, it was easy, and straight forward. Kurtis did such a good job and was so helpful. Couldn’t recommend more.
30 May 2026
Unprompted review
Terrible
Terrible. My son spent £14k on a faulty car. Even though under warranty they are making it impossible to get fixed. Alarm has been going off randomly for 2 weeks. NEVER buy a car from here!!!!
31 May 2026
Unprompted review
Helpful and friendly
29 May 2026
This is the second car I have purchased…
This is the second car I have purchased from hammond.
I purchased a car last year with 12 months warranty, a few months later the car went wrong. I couldn't fault Hammond cars, they had it sorted in days and I was back on the road! You often read/hear horror stories from other companies not adhering to the warranty promise but hammond definitely do!
So our recent second purschase - What me and my wife like, is when we are left alone to look around after and explaining we are ok, we want to look ourselves and discuss options hammond every time delivers this at the norwich branch.
we bought it and drove it away there and then!
26 May 2026
Reply from Hammond Cars
Thank you for your kind words and recommendation! We’re so pleased to hear you found the team helpful and polite. We really appreciate your support and hope you enjoy your new car. 🚗
Reply from Hammond Cars
Thank you for your review! We’re so pleased to hear you received great service from the team. We really appreciate your support and hope to see you again in the future.
I don't know anything about cars but I do know a thing or two about customer service
Mum and I were anxious about visiting dealerships and dealing with pushy and condescending sales people. We didn't anticipate the experience we had at Hammonds, all the staff were so kind and approachable.
We looked at heaps of cars, the staff were super attentive, even moving a car so we could get in easier, without us asking! The prices are not the cheapest you'll find but also not overpriced. For us the convenience and stress free experience was the worth the money. We were never under pressure - we got to look at the vehicles in our own time, staff were happy to facilitate test drives and answer any questions.
At first I didn't like that you have to scan the QR code to see the prices but I concede, its actually ideal being able to see all the details in one place.
Completing the purchase was stress free with professional, knowledgeable staff that we really enjoyed chatting with.
25 May 2026
Unprompted review
Reply from Hammond Cars
Thank you so much for taking the time to leave such a thoughtful review. We completely understand how daunting visiting dealerships can feel, so it’s fantastic to hear that both you and your mum felt comfortable, supported and welcomed throughout your visit with us.
Providing a relaxed, pressure-free environment is exactly what we aim for, and we’re delighted the team helped make your experience stress free from start to finish. It’s great to hear the little touches, like moving a vehicle to make access easier and giving you plenty of time to browse at your own pace, made a difference.
We also appreciate your honest feedback regarding the QR code pricing system, and we’re pleased you found it useful once you had the chance to use it.
Thank you again for choosing Hammonds. We hope you’re enjoying your new car and we’ll be sure to share your lovely comments with the team.
We were given helpful advice and were…
We were given helpful advice and were not pressured into buying. We were able to test drive a couple of cars before we made our decision.
21 May 2026
Reply from Hammond Cars
Thank you for your review. We’re so pleased to hear you found the team helpful and appreciated the relaxed, no-pressure approach during your visit.
Being able to take your time, explore different options and test drive a few cars before making your decision is an important part of the experience, so we’re delighted we could help make that process easy and enjoyable for you.
We hope you’re enjoying your new car and thank you again for choosing Hammonds.
Reply from Hammond Cars
Thank you for your review. We really appreciate your kind words about the team and are pleased to hear you found everyone focused and professional throughout your experience with us.
We’ll be sure to share your feedback with the team. Thank you again for choosing Hammonds.
Polite,can do (pickme up at station)…
Polite,can do (pickme up at station) and honoured the broken keyetc.
19 May 2026
Reply from Hammond Cars
Thank you for your review. We’re delighted to hear you found the team polite and helpful throughout your experience with us.
We’re pleased we could assist with collecting you from the station and resolve the issue with the broken key as promised. Providing a helpful and reliable service is very important to us, so it’s great to know this made a positive difference to your visit.
Thank you again for choosing Hammonds and we hope you enjoy your new car.
Great staff,good prices for cars,A1👍👍👍
23 May 2026
Reply from Hammond Cars
Thank you for the fantastic review. We’re so pleased to hear you were happy with both our team and the value of our cars.
Your kind comments mean a lot to us and we really appreciate your support. Enjoy your new car and thank you again for choosing Hammonds! 👍
Great experience explained everything…
Great experience explained everything step by step, second time using them
23 May 2026
Reply from Hammond Cars
Thank you for your great review and for choosing Hammonds again. We’re delighted to hear you had another positive experience with us.
It’s fantastic to know the team explained everything clearly step by step and made the process straightforward and enjoyable for you. Repeat custom means a lot to us, so we really appreciate your continued support.
We hope you enjoy your new car and look forward to welcoming you back again in the future.
It was very easy and the sales manager…
It was very easy and the sales manager Paul was very easy going and not pushy
23 May 2026
Reply from Hammond Cars
Thank you for your review. We’re so pleased to hear you found the whole process easy and enjoyable.
It’s fantastic to know Paul made you feel comfortable with his easy-going, no-pressure approach. We pride ourselves on creating a relaxed experience for our customers, so your feedback is greatly appreciated.
Thank you again for choosing Hammonds and we hope you enjoy your new car.
Reply from Hammond Cars
Thank you for your recommendation and kind words. We’re delighted to hear you received lovely service from the team.
Your support means a lot to us and we really appreciate you taking the time to leave your feedback. We hope you enjoy your new car and thank you again for choosing Hammonds.
Reply from Hammond Cars
Thank you for your kind review. We’re delighted to hear you found the team helpful, friendly and knowledgeable throughout your experience with us.
It’s also great to know you felt you received a fair price, as we always aim to provide both excellent service and great value for our customers.
Thank you again for choosing Hammonds and we hope you enjoy your new car.
Happy to use Hammonds for a second time…
There are a few things that I rate highly.. first, Hammonds are happy for you to take out a car for a test drive on your own.. That had not been my experience on previous occasions with other suppliers..
Secondly, their warranty is well-worth having. A couple of year back, we had occasion to how good it was and were delighted with the support we had in having repair work done. We paid the initial cost but Hammonds refunded us within a day or two.
Lastly, as long as you keep to the manufacturers recommended service intervals, Hammonds are happy for you to use a service centre of your choice..
A great crew to help you check out your 'new' car :-)
19 May 2026
Reply from Hammond Cars
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that your experiences with Hammonds have been so positive over the years.
It’s great to know you appreciated being able to take a test drive independently, as we understand how important it is for customers to feel relaxed and comfortable when choosing a car. We’re also really pleased to hear that our warranty support gave you confidence and that the repair process was handled quickly and smoothly when you needed it.
Providing flexibility for servicing, while ensuring vehicles are maintained to the correct standards, is something we know our customers value, so your feedback is fantastic to hear.
Most importantly, thank you for your kind comments about the team. We’ll be sure to share your feedback with everyone involved. We hope you continue to enjoy your car and thank you again for your continued support of Hammonds.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.