Overall the buying experience was positive, with helpful staff eager to solve any problems. However the car appeared to not have been properly checked over for any damage (which was more than just 'co... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Visited both the Norwich & Ipswich branches in the past 2 days. Test driving one car in Norwich & then a higher spec model in Ipswich, which I ultimately bought. Both Austin in Norwich & Rob in Ipswic... See more
Chris in Norwich was incredibly patient while we tested several cars over a couple days. When we found a car to test at the Ipswich branch, he arranged to have it moved to Norwich to save us travellin... See more
Brilliant service from Jaden. Went for one car came out with another - totally happy. No pressure to buy, just information and given space to think. Very knowledgeable and reassuringly cars are... See more
Company replied
Company details
- #41 of 54 best companies in Used car dealer
Written by the company
Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Our promise to you
Written by the company
- We are committed to our customers!
- Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Contact info
Helen House, Chequers Road, NR15 2WZ, Norwich, United Kingdom
- 01493 742920
- hammondcarsuk.com
4.4
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 week
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Reply from Hammond Cars
Thank you for your review. We’re really pleased to hear you had a good experience with Jayden while purchasing your car.
We’ll be sure to pass your kind comments on to him and the team. Thank you again for choosing Hammonds and we hope you enjoy your new car.
Do not buy any car from these people
Do not buy any car from these people. Within a few months of buying from the Norwich branch my Audis suspension totally broke on the back including snapped a spring and two broken shocks. Hammonds warranty wouldn't cover any of it. Then 2 years later the front suspension has followed suit the whole lot including engine mount has snapped. Seems like hammond cars scrape their cars through an mot and sell the cars ready to cost the customer thousands of pounds to fix. Avoid at all costs!
22 May 2026
Unprompted review
Reply from Hammond Cars
Thank you for taking the time to leave your feedback, although we’re sorry to hear about the issues you’ve experienced with your vehicle.
We appreciate how frustrating and costly unexpected repairs can be, especially when you’re relying on your car day to day. All vehicles are thoroughly inspected and prepared prior to sale in line with legal and safety requirements, and we work with customers in accordance with the terms of the warranty provided.
Thank you again for your feedback.
Vw Polo
I bought a car on 16th May. I had a good look around and decided on a vw polo. My daughter in law and I were served by George at the Norwich branch. He was friendly and didn't rush me to make any decisions. He came with us on a test drive and helped me through every step on the way to buy the car. I would thoroughly recommend this branch of hammonds, they were all a friendly bunch and very professional. Thank you George. You are a credit to the team.
16 May 2026
Reply from Hammond Cars
Thank you for your lovely review. We’re delighted to hear you had such a positive experience purchasing your VW Polo from our Norwich branch.
It’s great to know George looked after you so well, making sure you felt comfortable, unhurried and fully supported throughout the process, including your test drive and each step of the purchase. We’ll be sure to pass your kind comments on to him, as well as the rest of the team.
Thank you again for recommending us, and we hope you enjoy your new car.
Brought a car recently from the Gt…
Brought a car recently from the Gt Yarmouth garage, great service from start to finish, shoutout to Holly who sold me the car, very friendly and so helpful
Liam
17 May 2026
Reply from Hammond Cars
Thank you for your review, Liam. We’re really pleased to hear you received great service from start to finish at our Great Yarmouth branch.
It’s especially nice to hear your kind words about Holly — we’ll make sure she sees your shoutout. We’re glad she was able to make the process friendly and helpful for you.
Thank you again for choosing Hammonds, and we hope you enjoy your new car.
Beware dynamic pricing model
Beware dynamic pricing model, look at a car online, price goes up, arrange a viewing, price goes up, scan the QR code on site, price goes up...Warranty is expensive and is not underwritten but is a pool of money set aside for all Hammond sites, everything is dependent on assessment by them so you could end up with poor quality repairs or none at all.
9 November 2025
Unprompted review
Reply from Hammond Cars
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience.
Our vehicle pricing is reviewed regularly in line with market conditions, vehicle demand and industry pricing data, which can occasionally result in price changes both up and down. We appreciate that this can sometimes be frustrating and we will certainly take your comments on board.
In regard to the warranty, we aim to be as transparent as possible about the cover provided and all claims are assessed individually to ensure repairs are completed appropriately and to a safe standard. We would never intentionally authorise poor quality repairs or leave genuine issues unresolved.
We value all feedback as it helps us improve both our communication and customer experience going forward.
Dealt mainly with the Ipswich branch…
Dealt mainly with the Ipswich branch where Stan was incredibly helpful. Also went briefly to the Norwich branch where George was helpful also.
We ended up buying at the Ipswich branch as the right car was there and Stan was great in talking us through the electric car and then with our purchase
18 May 2026
Reply from Hammond Cars
Thank you for taking the time to leave us such a positive review.
We’re delighted to hear that both Stan at our Ipswich branch and George at our Norwich branch provided such helpful service during your search for the right car. Stan will be especially pleased to know that his support and guidance with the electric vehicle and purchase process made your experience a positive one.
We really appreciate your custom and hope you enjoy your new car. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
I recently bought my car from this…
I recently bought my car from this dealership and had a really great experience from start to finish. Lucy was absolutely fantastic- friendly, professional, patient, and very helpful throughout the whole process. She made everything easy to understand and never made me feel pressured.
Her customer service was excellent, and she went above and beyond to make sure I was happy with my purchase. I’m really pleased with my car and would definitely recommend both Lucy and the dealership to anyone looking to buy a vehicle. Thank you again!
14 May 2026
Reply from Hammond Cars
Thank you so much for your wonderful review and for choosing us for your new car purchase. We’re delighted to hear that you had such a great experience from start to finish.
Lucy will be especially pleased to read your kind comments. Providing friendly, professional and pressure-free service is exactly what we strive for, so it’s fantastic to know she made the process easy and enjoyable for you.
We really appreciate your recommendation and hope you enjoy many happy miles in your new car. If we can help with anything in the future, please don’t hesitate to get in touch.
At last, a dealer who treats women the same as men!
Polite, friendly and knowledgable staff. A good range of cars. As a woman buyer, they treated me the same as my husband, which other dealers haven’t. There was no pressure to buy, just a relaxed and honest approach. I like the 30 return policy, if you find the car is not what you expected. Would definitely buy from here again.
16 May 2026
Reply from Hammond Cars
Thank you for such a thoughtful review! We’re delighted to hear you found the team polite, friendly and knowledgeable, and that you felt comfortable and equally valued throughout your experience with us. Creating a relaxed, honest and pressure-free environment for all our customers is very important to us, so your feedback really means a lot. We’re also pleased the 30-day return policy gave you extra peace of mind. Thank you again for your recommendation, and we’d be delighted to welcome you back in the future!
Reply from Hammond Cars
Thank you for your lovely review! We’re delighted to hear Oliver looked after you so well and provided superb service throughout your visit. We really appreciate your feedback and hope you enjoy your new car!
An excellent service from Benji and the…
An excellent service from Benji and the other friendly staff - thank you!
15 May 2026
Reply from Hammond Cars
Thank you for your kind review! We’re so pleased to hear you received excellent service from Benji and the rest of the team. Your feedback means a lot to us, and we hope to see you again in the future. Enjoy your new car!
Unlawful 4 week refund delay
I bought a car from this dealership which test drove well, but broke down completely on the drive home and was left dead on my driveway. After being recovered, a serious engine fault was diagnosed.
As a rural resident relying on this as my only vehicle, I asked for a courtesy car, which was flatly refused because it was a "warranty issue rather than breakdown." Left stranded and unable to get to work, I legally rejected the vehicle under the Consumer Rights Act 2015.
While the dealership accepted the rejection and took back the keys/documentation, they are now unlawfully refusing to issue an immediate refund. They claim they will withhold my money for up to 4 weeks until the new V5 logbook arrives in the post.
Under the Consumer Rights Act, a refund must be issued "without undue delay and within 14 days" of an accepted rejection. Legally, they cannot withhold funds over a V5 document (which is not even proof of ownership). I have already notified the DVLA by post to backdate the ownership change, and the trade transfer could easily have been done online.
This company is lazy, shows zero consideration for the financial impact of leaving a customer stranded without their money or a car, and is operating in breach of UK consumer law. Avoid them at all costs.
13 May 2026
Unprompted review
Reply from Hammond Cars
Thank you for your review.
We’re sorry to hear your frustration regarding the process, however we would like to clarify the current position. The vehicle has been agreed for buy-back following your decision to return it, and we are actively progressing this for you.
At present, we are waiting for the V5 registration document to be received from you. Until this is returned to us, we are unable to complete the necessary DVLA transfer and therefore cannot finalise the refund or fully process the return of the vehicle. This is a standard requirement to ensure the vehicle is correctly and legally transferred back into our ownership.
As soon as the V5 is provided, we will be able to move immediately to complete the refund without further delay.
We appreciate this can feel frustrating, but there is no intention to delay the process unnecessarily. We are simply awaiting the final document needed to complete everything for you.
Great service by Daniel
Great service by Daniel. He looked after us perfectly. Not pushy. Calm and explained everything really well. Would certainly recommend friends an family to you. Thanks Daniel
13 May 2026
Reply from Hammond Cars
Thank you for your lovely review! We’re delighted to hear Daniel looked after you so well and made the experience relaxed and informative from start to finish. Providing helpful, pressure-free service is exactly what we aim for, so it’s great to know Daniel delivered that for you.
We really appreciate your recommendation and hope you enjoy your new car. Thank you again for choosing Hammond Cars!
Very straightforward experience
Given space to browse but offers of help by all staff when we arrived. Able to see as many cars as we wanted albeit one at a time (assume for security?) very quick to sort out a test drive and encouraged to take this for as long as we needed (within reason), Paperwork was completed without fuss and able to drive away the same day.
10 May 2026
Reply from Hammond Cars
Thank you for your great review! We’re so pleased to hear you had a relaxed and enjoyable experience with us. Our team always aims to give customers the space to browse at their own pace while being on hand whenever needed.
We’re glad the test drive process was quick and convenient, and that everything was completed smoothly so you could drive away the same day. Thank you again for choosing Hammond Cars, and we hope you enjoy your new car!
MINI purchase 2025
Bought a MINI back in JULY 2025 and from the get go i should have walked away but as in alot of cases it was a case of " we need a car". The initial car we looked at was a non starter and had a slightly different body colour on 1 panel so we looked at the MINI and decided due to service history etc we would go with that.
After being told that if we wanted warranty we would need to pay for it in 1 go and up front on top of fees already paid, again red flags should have raised their heads but.....
Long story short, car has been nothing but trouble and has terminal engine damage after 3000 kms. Finance company Hammonds use are uncontactable and basically not interested either so now i have forked out yet more money for an independant inspection that confirms faults were there at point of sale suddenly Hammonds want to see the car for " their own inspection". Cannot wait to see how Hammonds try to get out of this one. AVOID at all costs if i were you
13 May 2026
Unprompted review
Reply from Hammond Cars
We’re sorry to hear about the issues you’ve experienced with your MINI and appreciate you taking the time to share your feedback. This is certainly not the level of service we aim to provide our customers.
We understand how frustrating and stressful ongoing vehicle issues can be, particularly when you rely on the car day to day. As soon as concerns were raised and the independent inspection was shared with us, we requested to inspect the vehicle ourselves so we can fully assess the situation and work towards a fair resolution.
We would never intentionally sell a vehicle with known faults, and all of our vehicles go through preparation and checks prior to sale.
We are keen to investigate this matter thoroughly and continue discussions with you directly to resolve things as quickly as possible.
Purchase of MT19 UEB
Stephen was very helpful and friendly advice was both relevant and useful
8 May 2026
Reply from Hammond Cars
Thank you for your kind review! We’re so pleased to hear Stephen was helpful and friendly throughout your experience. It’s great to know the advice provided was both relevant and useful.
We really appreciate your feedback and hope you enjoy your new car!
Brilliant service from Jaden
Brilliant service from Jaden.
Went for one car came out with another - totally happy.
No pressure to buy, just information and given space to think. Very knowledgeable and reassuringly cars are checked and if they don’t pass checking they’re not there to be bought!
Additional 12 month warranty wasn’t pushed onto us but we took it anyway for peace of mind.
Excellent
7 May 2026
Reply from Hammond Cars
Thank you so much for your fantastic review! We’re delighted to hear you had such a positive experience with Jaden.
It’s great to know you felt comfortable and well informed throughout the process, with no pressure and plenty of time to make the right decision for you. We’re also pleased the reassurance around our vehicle preparation and checks gave you extra confidence in your purchase.
Enjoy your new car, and thank you again for choosing us!
Had a slight problem with the finance…
Had a slight problem with the finance side, but managed to sort this out quickly. The staff were very helpful and pleasant when I had questions.
8 May 2026
Reply from Hammond Cars
Thank you for your review. We’re pleased to hear that although there was a slight issue with the finance side, it was resolved quickly for you. It’s great to know our team were helpful and pleasant throughout and were able to answer your questions. We appreciate your feedback and hope you enjoy your new car!
Excellent Cars - Highly Recommended.
Never heard of the company before, seen a car on line, and went to the address.
On arrival, was greeted by a young man, very polite and helpful, guided us to Reception.
Service was excellent, considering how busy it was in there, only criticism, it was very busy and noisy, and there wasn’t any privacy as we could hear other customers financial dealings.
9 May 2026
Reply from Hammond Cars
Thank you for taking the time to leave your feedback. We’re delighted to hear you received a warm welcome from the team and that you found the service polite, helpful and professional, especially during a busy time in the showroom.
We also appreciate your comments regarding the noise levels and lack of privacy while discussing financial matters. This is valuable feedback, and we understand the importance of making all customers feel comfortable and respected during their visit.
Thank you again for choosing Hammond Cars, and we hope you enjoy your new car.
Very helpful and friendly sales staff, jayden
Very helpful staff, great service, spoke to jayden about the car on the Thursday, very polite, asked for him on the Saturday . Very friendly, made me feel relaxed, very good test drive ,was able to feel comfortable with the car, very nice car, will recommend to friends. Thanks
9 May 2026
Reply from Hammond Cars
Thank you for your lovely review. We’re so pleased to hear you received great service from the team and that Jayden made such a positive impression from your first conversation through to your visit.
It’s fantastic to know you felt relaxed and comfortable during the test drive and found the right car for you. We really appreciate your recommendation and will be sure to pass your kind comments on to Jayden.
Thank you again for choosing Hammond Cars and enjoy your new car!
Ethan was great
Ethan was great. Very helpful professional and friendly. Nice experience no pressure. Lovely car. Recommend Hammond cars to anyone who wants a new car. Thank-you Ethan
6 May 2026
Reply from Hammond Cars
Thank you for your fantastic review. We’re delighted to hear Ethan provided such a helpful, professional and friendly experience for you. It’s great to know you felt comfortable and never under any pressure throughout the process.
We hope you’re enjoying your lovely new car, and we really appreciate your recommendation. We’ll be sure to pass your kind comments on to Ethan. Thank you again for choosing Hammond Cars!
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