Very happy with the products and quality. Unfortunately the message I had written on the card was left blank and my brother and sister in-law were unaware the gift was from me, but they did appreciate... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lots of variety in choices. As it was my first time to order a hamper I thought it would come in a basket. The box is practical but not as attractive. Nice products inside. Kept getting emails for a r... See more
Company replied
Easy to use website. Great hampers available and personalisation options. Didn't get the 5 stars because they dont deliver on the weekend!
Company replied
Chould have a better range but ok. Good to send some realtives, Better to post than sort out in person
Company replied
Company details
About Hampers Galore
Written by the company
Making Moments Memorable
Whether it’s for a loved one’s Birthday, an Anniversary, just to say Thank You or any Special Occasion, our wide range of gourmet Australian gift hampers are designed to delight and surprise!
Choose from our wide range of fine wines, gourmet foods, indulgent chocolates, beer and cider, whisky, our vegan and organic items, and many other exciting products, with next day delivery Australia wide.
At Hampers Galore, we have new additions being constantly added to our range of scrumptious delights. We love creating gifting ideas to suit your every need! You can even Create Your Own Hampers and personalise items!
Make sure you ride the polar express to our Christmas Gifts section dedicated to helping you spread joy amongst your loved ones in new, fun, and exciting ways. Or if you’re looking to thank your employees and clients to show them their cherished, stop by our Corporate Gifting section!
Shop through our range of Christmas gifts, gifts for him, gifts for her, gift hampers and corporate gift boxes. Our Australian gift hampers are the gift idea you are looking for! Take a look through our online store and discover new ways of gifting!
VISIT US TODAY
Contact info
28 Volt Circuit, Dandenong South, 3175, Melbourne, Australia
- 1300 459 569
- customerservice@hampersgalore.com.au
- hampersgalore.com.au
3.6
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointing-paid extra for shipping
I ordered and paid extra for shipping next business day for my grandsons birthday. Ordered on a Friday before 3pm, as instructed. The order is still there.
17 January 2025
Reply from Hampers Galore
Thank you for reaching out. I sincerely apologise for the inconvenience caused. I understand how important your grandson's birthday is, and I truly regret that the order has not been delivered as expected.
I'll promptly check the status of your order and follow up to ensure it's resolved.
Thank you for your patience, and again, I apologise for this delay.
Disappointed that delivery date was not adhered to
I have used Hampers Galore several times. Happy with the products in the Hampers.
Recently ordered a hamper for my Mother in Law's 95th birthday. Selected the delivery date to be her actual birthday, as we are in a different state and could not be with her o the day.Then emailed asking for confirmation that delivery was scheduled for that date, and received email response assuring that it was.
Hamper then arrived 2 days early. Emailed expressing disappointment but no response.
4 January 2025
Reply from Hampers Galore
Thank you for your feedback. We sincerely apologise for the early delivery and any disappointment caused on such a special occasion. We value your input and will use it to improve our service.
Reply from Hampers Galore
Thank you for your wonderful feedback! 😊 We're delighted to hear your order was delivered so quickly. We look forward to serving you again soon!
Different items arrived
Unfortunately what arrived was very different to what was shown online. Not only the look of products but the colouring book was missing and was the main reason I purchased for my niece to have something to do after surgery.
16 January 2025
Reply from Hampers Galore
Thank you for your feedback. We sincerely apologise that the hamper did not meet your expectations and for the missing item, especially given its importance. We understand how disappointing this must have been and will investigate this matter further to ensure it doesn't happen again.
Still awaiting proof of delivery
Still awaiting proof of delivery. Receiver has not acknowledged receipt, so would be helpful to be advised that was delivered to correct address
2 January 2025
Reply from Hampers Galore
Thank you for reaching out.
We understand your concern and apologise for any inconvenience caused. I have contacted our delivery partner to obtain proof of delivery and confirm that the order was delivered to the correct address. I will update you as soon as I receive the details.
Thank you for your patience, and please let me know if you need further assistance in the meantime.
Reply from Hampers Galore
Thank you for your kind words! We're delighted to hear that you enjoyed our product range and found the ordering process easy to navigate.
We truly value your feedback and look forward to serving you again soon!
Great postage time and everything was in the box
It only took 2 days to be delivered from Melbourne to Perth, and everything that I ordered was in the box. Overall, a very smooth experience.
13 January 2025
Reply from Hampers Galore
Thank you for sharing your experience with us! We're thrilled to hear that your order was delivered quickly and that everything you ordered arrived as expected.
Providing a smooth and reliable service is what we strive for, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Missing added item…
The Christmas Pudding Wine Hamper arrived the next day and was good. The added Merry Christmas Wine Bundle was never delivered. After various emails they quoted 'Please rest assured that I have already added your order to our refund list for the missing items. Our accounts team will process this accordingly.' That was on the 7th Jan and I'm still waiting on 14th Jan! That wasn't delivered either.
Just in case you've forgotten, the order code was HG68800. 21st Jan and still no promised refund. Watch this space! A refund has been gratefully received. Thankyou.
16 December 2024
Reply from Hampers Galore
Hi Kathy,
We're sorry to hear about your experience. We sincerely apologise for the delay and will ensure this matter is resolved promptly. Thank you for your patience.
Kind regards,
The Hampers Galore Team
Couldn’t be happier
So easy to order. Had the wine I was after. Delivered on the same day. Incredible!
12 January 2025
Reply from Hampers Galore
Thank you for your wonderful feedback! We're thrilled to hear that your order was easy to place, and that we could deliver the wine you were after so quickly. We're delighted to have been able to exceed your expectations! If you need anything else, don’t hesitate to reach out.
Reply from Hampers Galore
Thank you for your kind words! We're so glad to hear that you were happy with both the speed of delivery and the quality of the product. If you need anything else in the future, feel free to get in touch!
Disappointed customer
I ordered a Christmas hamper for my son in Australia the 3rd of December to be delivered on the 20th. The delivery was attempted but the office was closed. The hamper finally arrived on the 2nd of January. I contacted Hampers Galore many times with my son's home address and telephone number but no attempt to contact him was made. Very disappointed and won't be using them again.
3 December 2024
Reply from Hampers Galore
Hi Jacinta,
We’re very sorry to hear about your disappointing experience. It’s truly unfortunate that the hamper didn’t arrive as planned, especially during the festive season. Your feedback is important, and we sincerely apologise for the inconvenience caused by the delay and lack of communication. Thank you for bringing this to our attention.
Kind regards,
The Hampers Galore Team
Mixed feelings
I liked that the hamper was delivered very quickly. In my hamper, the chip packet was open and I didn’t get exactly what I ordered, some of the products were different and I was disappointed.
6 January 2025
Reply from Hampers Galore
Thank you for your feedback, and we sincerely apologise for the issues with your hamper. We're glad to hear that the delivery was quick, but we truly regret that some of the products were different from what you ordered, and the chip packet was open. This is certainly not the experience we aim to provide. We will investigate this further and take the necessary steps to prevent it from happening again. Thank you for bringing this to our attention.
Reply from Hampers Galore
Thank you for your positive feedback! We're happy to hear that your ordering experience was smooth and that your delivery was quick. If you need anything else, don't hesitate to reach out!
I ordered my hamper on 6Jan and l still…
I ordered my hamper on 6Jan and l still haven't received it
6 January 2025
Reply from Hampers Galore
We sincerely apologise for the delay in the delivery of your hamper. We are currently looking into the status of your order and will provide you with an update as soon as possible. Thank you for your patience and understanding.
I do not know if hamper has been…
I do not know if hamper has been delivered even though I asked for confirmation
8 January 2025
Reply from Hampers Galore
Hi Sarah,
We apologise for the inconvenience. Unfortunately, we cannot confirm the delivery status at this time. Please allow us to look into this for you and provide you with an update as soon as possible. Thank you for your patience and understanding.
Kind regards,
The Hampers Galore Team
Reply from Hampers Galore
Thank you for your wonderful feedback!
We’re so pleased to hear they loved the result. It’s always our goal to create something beautiful and memorable for every occasion.
Make my family & friendship easy.
Very easy and reasonable price and discount most of the time. Quick delivery too.
7 January 2025
Reply from Hampers Galore
Thank you for your kind feedback! We're thrilled to hear you found our process easy and our pricing reasonable. It's great to know you appreciated the discounts and quick delivery. We look forward to serving you again! 😊
We loved our hamper
We loved our hamper! We received it as a gift for Christmas. It was full of yummy, good quality treats and sparkling wine. We were very happy with it 😊
1 January 2025
Reply from Hampers Galore
Thank you for sharing your experience! 🎄✨ We're delighted to hear you loved the hamper and enjoyed the quality treats and sparkling wine. It’s always our aim to bring joy, especially during the festive season! 😊
AVOID - Extremely Poor Service and Lost Christmas Hamper
I ordered a Christmas hamper on December 14th with an expected 2-3 day delivery. What followed was a frustrating experience that remains unresolved:
• The provided tracking number was invalid from the start
• After multiple attempts to resolve the issue (10+ calls and emails), I received contradictory information:
- Phone support claimed it was at an unspecified local post office
- Email support admitted they had no idea of its location
- Their responses were generic and often unrelated to my queries
On January 7th, I finally received proof of delivery - from December 20th. The hamper had been left unattended in the foyer of a 30+ story Melbourne CBD building, by some lockers. Unsurprisingly, after 19 days, the hamper was no longer there.
Despite losing my order due to their poor delivery practices, they've refused to provide a refund and merely "thanked me for my understanding."
There are many reputable hamper companies in Melbourne - I strongly advise choosing one of them instead.
14 December 2024
Reply from Hampers Galore
Hi Conor,
We're deeply sorry to hear about your experience and the frustration it has caused. This is certainly not the level of service we strive to provide. Please email us at customerservice@hampersgalore.com.au with your order details so we can investigate this further and work on a resolution. Your feedback is invaluable to us, and we truly appreciate you bringing this to our attention.
Kind regards,
The Hampers Galore Team
Reply from Hampers Galore
HI Bev,
Thank you for your wonderful feedback! We're delighted to hear you were pleased with our prompt service, efficiency, and free delivery. Providing a seamless experience is what we strive for, and it's always great to know when we've achieved that.
We hope to assist you again in the future!
Warm regards,
The Hampers Galore Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.