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Hampshire Generators Reviews 

292
•
TrustScore 4.5 out of 5

4.4

Generator Shop
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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the staff's helpfulness and polite demeanor in resolving issues efficiently. Many appreciate the prompt responses and the team's willingness to go above and beyond, especially with after-sales support and technical queries. Reviewers often mention the ease of dealing with the company, noting consistent communication and efficient processes. However, some customers also noted issues with product quality, receiving faulty or broken items upon delivery. Conversely, a small portion of people felt dissatisfied with the customer service, citing experiences like a lack of follow-up, unhelpful return policies, or misleading information about product availability.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently describing it as excellent and outstanding... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers received products that... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the helpful,... See more

Delivery service

People report positive experiences with delivery service, often highlighting prompt and scheduled arrivals,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Hampshire Generators and Lucy Miller. My Bluetti AC240P developed a fault and Lucy contacted Bluetti and arranged for it to be collected to be inspected. Unfortunately it couldn't b... See more

Rated 5 out of 5 stars

My trusty Honda EX650 generator had been neglected for a number of years and would only run with the choke on. I contacted Hampshire Generators who said they would look at it to see what the issue... See more

Company replied

Rated 5 out of 5 stars

I highly recommend buying your generator from Hampshire Generators. I had a problem months after purchase and thought I’d be on my own, but I contacted them anyway and their customer service was amazi... See more

Rated 5 out of 5 stars

Bought a small 2.2kva generator, after a month we had a manufacturing issue with it. Contacted the company and it was sorted over a 3 day period. Sent the faulty one back and had a replacement sent ou... See more

Company details

  1. Generator Shop

Written by the company

We specialise in the supply, installation and service of petrol generators, diesel generators and portable power stations. We are not only online resellers - we are engineers that maintain and repair this equipment in our own workshops.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

292 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(292)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent!

Stuff in stock when it says it is (not true of all suppliers!). Smooth transaction. Very prompt delivery. Thanks

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Easy to order on line. Order delivered on time as stated within 3 working days. Responded with my 1 query in a very helpful and pleasant manor

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Great Delivery & Product

Bought this on special offer for my husband's birthday. A Jackery 1000 Explorer. We used it for a 6 day camping trip with an non-Jackery solar panel and it performed really well. We did have to charge it a couple of times on an electric point due to bad weather, but it ran our lights and our fridge with ease. Very happy with the purchase and I have a happy husband.

16 August 2023
Unprompted review
Rated 5 out of 5 stars

Well designed

Bought Anker 535 Power Station. Incredibly fast delivery by Hampshire - better than Amazon. The equipment is well made and well designed, doing everything promised.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Bluetti

Although not used the BLUETTI yet customer services were excellent, delivery as said very happy.

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Efficient service

Efficient service, good price, quick delivery. Had a question reference the warranty and it was quickly answered positively. Would recommend

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service. Hampshire Generators contacted me about my order and were absolutely helpful every step of the way. Because I was due to go away soon they made sure my order was shipped as soon as possible. I will always use them now for anything power wise I need for my campervan.

7 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazingly quick service

Amazingly quick service, item had been processed within about 10 minutes of ordering. Item was with me by the end of the next day. Also at the lowest price! Cant fault them at all, would highly recommend them!

3 August 2023
Unprompted review
Rated 5 out of 5 stars

Super product super service 👌

I ordered my jackery 240 and solar panel one day hoping I would have it by the time I stopped for my holidays. Got an email the same day I ordered to say delivery was next day by FedEx. Surely enough. It arrived. Mega delighted with my jackery and the service. Now I can stay out in my wee camper for longer. Got it all packed in my van as I type. Heading out for a few days nature therapy. Thanks Jackery and thanks hampshire generators.

4 August 2023
Unprompted review

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