Hampton and Astley Reviews 

3,009
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 268 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptional comfort and wonderful feel of the products, describing them as true hotel-quality items that completely elevate their bedrooms and homes. Shoppers are additionally extremely pleased with the fast shipping service, consistently helpful customer communication, and the careful, attractive packaging arriving with their recent purchases. However, some customers also noted significant delays in receiving their purchases alongside unusually long delivery times and tracking issues. A few individuals mentioned ongoing frustrations concerning return shipping costs, communication gaps, and receiving items that felt much thinner than expected.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the exceptional quality and luxurious... See more

Quality

Customers had positive experiences with quality, highlighting the exceptional softness and high-end feel of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping, prompt... See more

Order

Consumers find order experiences to be mixed, with many reviewers praising the easy website navigation, fast... See more

Service

Users describe positive interactions with service, highlighting prompt, reliable delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love the luxurious bedding The beautiful Egyptian cotton with the sheen finish is so soft it feels like silk The corded detail I think makes it look classy too The best bedding for su... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely so happy with my order from Hampton & Astley. The quality feels absolutely amazing and you can really tell it’s luxury bedding. The Egyptian cotton is super soft, comfortable, and fe... See more

Company replied

Rated 5 out of 5 stars

We received the most beautiful candle from Hampton & Astley; lime, basil & mandarin. The scent fills the room even before we’ve opened the box! Naturally made from beeswax, soy, coconut and rapeseed w... See more

Company replied

Rated 5 out of 5 stars

A great website for browsing quality products. I purchased a towel bundle on offer. The parcel arrived the next day. I contacted customer services by email to say thank you and received a lovely email... See more

Company replied


Company details

  1. Bedding Shop
  2. also in
  3. Bathroom Supply Shop
  4. Candle shop
  5. Homewares Shop
  6. Linen Shop

Free UK shipping

Free UK delivery within 7 days

We want you to be delighted with your purchase. Therefore if you are not completely satisfied then please get in touch and we will do what it takes to make it right. All of our products can be returned or exchanged within 30 days and include an additional 1-year warranty. Returns will be refunded in the original payment method or store credit.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(3,009)

243 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful colour

Beautiful colour, very good quality,

24 July 2026
Hampton and Astley logo

Reply from Hampton and Astley

Hi Liliya,

Thank you so much for your five-star review! We're delighted to hear that you love the colour and are so pleased with the quality of your purchase. We carefully select timeless colours and premium materials to ensure our products look beautiful and provide lasting comfort, so it's wonderful to know we've met your expectations.

Thank you for choosing Hampton & Astley and for taking the time to share your feedback. We truly appreciate your support and hope to welcome you back again soon.

Rated 5 out of 5 stars

First class quality goods

First class quality goods. Well made and finished and prompt and reliable service. Can always depend on H&A can highly recommend.

24 July 2026
Hampton and Astley logo

Reply from Hampton and Astley

Hi Mrs Margaret,

Thank you so much for your five-star review! We're delighted to hear that you're so pleased with the quality of our products and the service you've received. Knowing that you appreciate the craftsmanship, attention to detail, and reliable delivery means a great deal to us. It's especially rewarding to hear that you can always depend on Hampton & Astley. Earning the trust of our customers is something we value greatly, and your recommendation is one of the highest compliments we could receive.

Thank you for your continued support. We truly appreciate your kind words and look forward to serving you again in the future.

Rated 5 out of 5 stars

We have the Pure White T500 Egyptian…

We have the Pure White T500 Egyptian cotton bedding in Super King and it is so beautifully soft, feels like sleeping in a luxury hotel bedding.

22 July 2026
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Gemma,

Thank you so much for your five-star review! We're absolutely delighted to hear that you're enjoying our Pure White 500 Thread Count Egyptian cotton bedding. Knowing that it feels beautifully soft and gives you the experience of sleeping in luxury hotel bedding is exactly what we strive to achieve. We take great pride in using premium Egyptian cotton to create bedding that's both exceptionally comfortable and beautifully made, so your kind words mean a great deal to us.

Thank you for choosing Hampton & Astley and for taking the time to share your experience. We truly appreciate your support and hope you continue to enjoy many restful and luxurious nights.

Rated 5 out of 5 stars

Fantastic products

Prompt delivery and quality products. I’ve ordered from them a few times. Would highly recommend!

8 July 2026
Hampton and Astley logo

Reply from Hampton and Astley

Hi Kate,

Thank you so much for your five-star review! We're delighted to hear that you've enjoyed both the quality of our products and our prompt delivery service. It's especially rewarding to know you've chosen Hampton & Astley on multiple occasions, there's no greater compliment than a returning customer. Your recommendation means a great deal to us, and we're truly grateful for your continued trust and support.

Thank you for choosing Hampton & Astley. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Great Company

Very pleased with my order and would certainly use Hampton and Astley again. Delivery was swift and Royal Mail is always reliable in giving you a date and time of delivery.

22 July 2026
Hampton and Astley logo

Reply from Hampton and Astley

Hi Mrs Davis,

Thank you so much for your five-star review! We're delighted to hear that you're so pleased with your order and that you had such a positive experience with us. It's great to know your delivery arrived swiftly and that the tracking updates helped make the process smooth and convenient. At Hampton & Astley, we strive to provide both exceptional products and a seamless shopping experience, so we're thrilled to hear we met your expectations.

Thank you for choosing Hampton & Astley. We truly appreciate your support and look forward to welcoming you back again in the future.

Rated 5 out of 5 stars

I Always sleep well with Hampton and Astley bedding

I’ve purchased bedding from Hampton and Astley multiple times. The lasting luxury quality and comfort from their products makes me return for more, over and over again.

24 July 2026
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Prue,

Thank you so much for your five-star review! We're absolutely delighted to hear that you've chosen Hampton & Astley time and time again. Knowing that the lasting quality, luxury, and comfort of our bedding keep you coming back is the highest compliment we could receive. It's always our goal to create bedding that provides a truly restful night's sleep, so we're thrilled to know you're sleeping so well with our products.

Thank you for your continued trust and support. We look forward to helping you enjoy many more comfortable nights for years to come.

Rated 1 out of 5 stars

Dishonest "Guarantee". Avoid this company at all costs

Do not be fooled by their "30-day trial guarantee." The sheet I received was rough and nowhere near luxury quality, but getting them to honour their own return policy took weeks of infuriating stalling tactics and a week of total ghosting.
I only received a return label after officially opening a chargeback claim with my bank. To add insult to injury, they are now trying to penalise me with a £5 return fee for an item that is defective or not as described, which is illegal to do so.
Absolute nightmare customer service. They will ignore you until you force their hand through your bank. Stay away.

20 July 2026
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Tim,

We're genuinely sorry to read that your experience did not meet your expectations. We appreciate that luxury bedding is a personal preference, and we're sorry that you did not enjoy the feel of our Egyptian cotton sateen bedding. Our 500 thread count collection is crafted from long-staple, single-ply Egyptian cotton and is designed to become even softer with use and washing, but we understand that it did not provide the experience you were looking for.

We're also sorry that you were disappointed with the time it took to resolve your enquiry. We always aim to provide prompt, attentive service and regret that, on this occasion, we fell short of the high standards we set ourselves. Our satisfaction guarantee is intended to allow customers to experience our bedding in their own home, and we were pleased to honour your return request under that guarantee. The £5 return fee is our standard charge, as outlined in our returns policy, and is applied to all returns.

We sincerely apologise for any frustration or inconvenience this may have caused you. A member of our team will contact you via email to discuss this further. We value your business and your satisfaction is our top priority. We are committed to providing excellent service and we will do our best to make things right for you. We hugely appreciate your understanding and patience

Rated 5 out of 5 stars

Fantastic product

Fantastic product, great price, quality outstanding, always advised on delivery status

10 July 2026
Hampton and Astley logo

Reply from Hampton and Astley

Hi Alexander,

Thank you so much for your five-star review! We're delighted to hear that you're so pleased with the quality of your purchase and that you found it to be great value for money. It's also wonderful to know that our delivery updates kept you informed every step of the way.

Thank you for choosing Hampton & Astley. We truly appreciate your support and hope to welcome you back again soon!

Rated 5 out of 5 stars

Genuinely stunning bedding!

Can't recommend Hampton & Astley enough. Their Egyptian cotton bedding is an absolute dream. Until you've slept in bedding like this, you don't realise what you're missing.

I never thought changing my bedding could make such a difference to my sleep, but it really has. I actually struggle to get out of bed in the mornings now, especially during this heatwave! It keeps me so much cooler, and the sateen finish is so soft and feels really luxurious.

Genuinely stunning bedding. I'd 100% recommend it.

17 July 2026
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Amy,

Thank you so much for your five-star review! We're absolutely thrilled to hear how much you're enjoying your Egyptian cotton bedding. It's wonderful to know that it's made such a noticeable difference to your sleep and that you're finding it cool, soft, and luxuriously comfortable, even during the recent heatwave. Creating bedding that delivers a truly five-star hotel experience is exactly what we strive for, so your kind words mean a great deal to us.

Thank you for choosing Hampton & Astley and for taking the time to recommend us. We hope you continue to enjoy many restful and comfortable nights!

Rated 5 out of 5 stars

I just love my new bedding

I just love my new bedding. Worth every penny!!!

24 June 2026
Hampton and Astley logo

Reply from Hampton and Astley

Hi Emma,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you love your new bedding and that you feel it was worth every penny. Knowing that our products have brought you so much enjoyment is exactly what we strive for.

We truly appreciate your kind words and support. Thank you for choosing Hampton & Astley, and we hope you enjoy many luxurious and comfortable nights with your new bedding.

Rated 5 out of 5 stars

Excellent product great service…

Excellent product great service delivery very good 👍

8 July 2026
Hampton and Astley logo

Reply from Hampton and Astley

Hi Seamus,

Thank you so much for your five-star review! We’re delighted to hear that you’re so pleased with your product, our service, and the delivery experience. Providing exceptional quality alongside reliable service is something we strive for every day, so your kind feedback means a great deal to us.

Thank you again for your support and for choosing Hampton & Astley. We truly appreciate it and look forward to serving you again in the future.

Rated 5 out of 5 stars

Lovely soft towels and fast delivery.

Delivery was fast and these towels are so soft and a pleasure to use. The colour is gorgeous too - a soft pink.

3 July 2026
Hampton and Astley logo

Reply from Hampton and Astley

Hi Rachel,

Thank you so much for your five-star review! We’re delighted to hear that your order arrived quickly and that you’re enjoying the softness of your towels. It’s wonderful to know they’re such a pleasure to use and that you love the soft pink colour too.

We carefully design our towels to combine luxurious comfort with beautiful, timeless colours, so your kind feedback means a great deal to us. Thank you again for your support, and we hope to welcome you back to Hampton & Astley again soon.

Rated 5 out of 5 stars

Everything!!

25 June 2026
Hampton and Astley logo

Reply from Hampton and Astley

Hi Susan,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you loved everything about your experience with Hampton & Astley. Knowing that we’ve met your expectations means a great deal to our team.

Thank you again for your support and for taking the time to leave us such wonderful feedback. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars
Hampton and Astley logo

Reply from Hampton and Astley

Hi Noreen,

Thank you so much for your five-star review! We’re delighted to hear that you’re so pleased with the quality of your towels. We take great pride in creating towels that are soft, durable, and luxurious, so it’s wonderful to know they’ve met your expectations. Your kind feedback is greatly appreciated.

Thank you again for your support and for choosing Hampton & Astley. We hope to welcome you back again soon.

Rated 5 out of 5 stars

Fabulous quality

Fabulous quality
Packaged well so didnt get damaged in transit. Its hard to get quality emperor bedding at a reasonable price so I am happy that I have found somewhere that fits the bill

8 June 2026
Hampton and Astley logo

Reply from Hampton and Astley

Hi Amanda,

Thank you so much for your five-star review! We’re delighted to hear that you’re so pleased with the quality of your emperor bedding and that it arrived safely thanks to our packaging. We take great care to ensure every order reaches our customers in perfect condition. We also understand that it can be difficult to find high-quality emperor-size bedding at a reasonable price, so it’s especially rewarding to know that we’ve been able to provide exactly what you were looking for. Your kind words mean a great deal to us.

Thank you again for your support and recommendation. We look forward to helping you enjoy many comfortable nights with your Hampton & Astley bedding.

Rated 5 out of 5 stars

Would recommend

Arrived on time. Pillowcases are lovely and just what I wanted, a nice crisp white. Would recommend.

8 June 2026
Hampton and Astley logo

Reply from Hampton and Astley

Hi Jill,

Thank you so much for your five-star review! We’re delighted to hear that your order arrived on time and that you’re so pleased with your pillowcases. It’s wonderful to know that the crisp white finish was exactly what you were looking for.

Your recommendation means a great deal to us, and we’re so pleased that you had a positive experience with both our products and service. Thank you again for your support, and we hope to welcome you back to Hampton & Astley again soon.

Rated 5 out of 5 stars

I’ve bought many Egyptian cotton sheets…

I’ve bought many Egyptian cotton sheets in the past but nothing compares with these.
Absolutely fantastic, certainly by far the best on the market. Superb quality, and just wonderful to sleep in.

15 June 2026
Hampton and Astley logo

Reply from Hampton and Astley

Hi Mark,

Thank you so much for your five-star review! We’re absolutely delighted to hear that, after trying many Egyptian cotton sheets over the years, you feel ours stand above the rest. Receiving feedback like this is truly rewarding for our team, as we put great care into sourcing the finest materials and creating bedding that delivers exceptional comfort and quality. It’s wonderful to know that you find the bedding superbly crafted and such a pleasure to sleep in. Your comment that it is "by far the best on the market" means a great deal to us and is one of the highest compliments we could receive.

Thank you again for your kind words, support, and for choosing Hampton & Astley. We hope you continue to enjoy many years of luxurious and restful sleep.

Rated 5 out of 5 stars

Can’t speak highly enough of this…

Can’t speak highly enough of this company. High quality good value products and quick delivery ……. Even to Northern Ireland!

10 June 2026
Hampton and Astley logo

Reply from Hampton and Astley

Hi Kenneth,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you’ve had such a positive experience with Hampton & Astley. Knowing that you value the quality of our products, the great value we offer, and our quick delivery service means a great deal to us.

We especially loved your mention of delivery to Northern Ireland! We work hard to ensure all of our customers receive the same high level of service, no matter where they are, so it’s fantastic to hear we delivered on that promise. Thank you again for your kind words and support. We truly appreciate your recommendation and look forward to serving you again in the future.

Rated 5 out of 5 stars

Fantastic bedding

Fantastic bedding! I would not use any other product now. High quality, washes well and timeless style.

18 May 2026
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Jodie,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you love your bedding and that it has become your go-to choice. It’s wonderful to know that you appreciate the quality, timeless style, and how beautifully it washes, all qualities that are incredibly important to us when designing our products.

Knowing that our bedding continues to meet your expectations means a great deal to the whole team. Thank you for your continued support and for taking the time to share your experience with others. We truly appreciate your kind words and look forward to serving you again in the future.

Rated 5 out of 5 stars

The best and most wonderful crisp comfy…

The best and most wonderful crisp comfy cotton sheet. Amazing

8 June 2026
Hampton and Astley logo

Reply from Hampton and Astley

Hi Sylvia,

Thank you so much for your five-star review! We're delighted to hear that you're enjoying your cotton sheet and that it's providing the crisp comfort you were looking for. There's nothing better than climbing into a bed made with quality cotton bedding, and we're thrilled that you're so pleased with your purchase.

Thank you for choosing Hampton & Astley, and for taking the time to share your experience. We truly appreciate your support.

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