Reply from Handball Store
Hello, thank you for sharing your feedback with us.
Wishing you a wonderful day ahead!
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Company details
Written by the company
Sitio de comercio electrónico especializado en la venta de material y accesorios de balonmano, incluidas zapatillas de balonmano y ropa para deportes de interior. Distribuidor oficial de las mayores marcas de balonmano como adidas, Hummel, Kempa, Nike, Mizuno, Asics, Select, McDavid, Molten, etc.
Contact info
11 rue Bernard Maris, 37270, Montlouis-sur-Loire, France
- +33 1 86 47 62 58
- contact@handball-store.es
- handball-store.es
3.7
Average
467 reviews
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Dear Handball-Store Team,
Dear Handball-Store Team,
I am contacting you again regarding my return shipment number 16958273 sent to your Return Service (SPACEFOOT SAS – Service Retour).
The parcel was available for collection from 17/02/2026 to 23/02/2026, within the official 7-day timeframe indicated by the carrier. It was not collected and was therefore automatically returned to me.
The address and contact details provided were correct, and I fulfilled my obligation by sending the return within the required period. The failure to collect the parcel was not caused by any mistake on my part.
I will not assume the cost of a second shipment due to an internal collection issue. I kindly request that you provide a prepaid return label or an alternative guaranteed return solution so that the refund process can be completed.
If I do not receive a response within 7 days, I will proceed with a formal consumer complaint and initiate the appropriate payment dispute procedure.
I look forward to your prompt reply and a fair resolution.
Clara.
23 February 2026
Unprompted review
Reply from Handball Store
Bonjour,
Sachez que nous avons bien pris en compte votre avis et noté la problématique. Soyez assuré que nous faisons notre maximum pour que cela ne se reproduise plus.
Nous sommes désolés d'apprendre que nos produits/services n'ont pas répondu à vos attentes.
Votre satisfaction est importante pour nous et nous aimerions en savoir plus pour résoudre ce problème.
Merci de bien vouloir contacter notre service clients à customer@spacefoot.com (en précisant votre numéro de commande)
afin que nous puissions trouver une solution.
Excellente journée,
L'équipe service client Spacefoot
Super Fast and exactly what was…
Super Fast and exactly what was reflected on Web. I will repeat!!
3 December 2025
Reply from Handball Store
Dear customer, thank you for sharing your experience with us.
We appreciate your support and look forward to serving you again!
Everything arrived fast and as ordered.
25 November 2025
Reply from Handball Store
Hello,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Reply from Handball Store
Hello Teresita,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
just perfect
12 September 2025
Reply from Handball Store
Hello,
We are happy that your visit with us was pleasant and we hope to see you again soon!
Come back soon to try all our new offerings!
Have a great day and see you soon! 😀
The Spacefoot team
Dont arrive on time
1 September 2025
Reply from Handball Store
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
I still haven’t received my shoes after…
I still haven’t received my shoes after 8 days
1 September 2025
Reply from Handball Store
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Reply from Handball Store
Hola,
¡Gracias por tu comentario positivo! Nos alegra mucho saber que estás satisfecho con tu experiencia de compra y con nuestros productos. Tu satisfacción es lo que nos motiva a seguir ofreciendo las mejores colecciones. ¡Esperamos que vuelvas pronto para descubrir las novedades! ;)
¡Que tengas un excelente día! 😀
El equipo de atención al cliente de Spacefoot
Didn't deliver, bad customer service
I've bought a package 2 weeks Ago, all listed in the website as 24h shippment. It's been 14 days and the package haven't even left the storage (the delivery company didn't recieved the package yet...). The customer service takes 48h to answer and only with vague mensagens "we will delivery soon...". I'm leaving spain in a week and probably the package Will not arrive before that.
1 August 2024
Unprompted review
Reply from Handball Store
Hello, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
The client has to pay the return costs
We order online very often and we make our first purchase order in Handball store few weeks ago.
We received the order correctly but the size was a bit small. Our surprise was when we had to assume the cost of return (18€).
Really sorry because it wasn't mentioned during the purchase process.
13 January 2024
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