Having to store the parts for 4 days was inconvenient. If no garage, keeping indoors could be a hassle. Instalation was very good. The engineer, Julian, was polite, friendly & helpful. He left everyw... See more
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Company details
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Safe, reliable equipment for people with reduced mobility, and their carers, to help make their everyday life easier #accessibility #stairlifts #bathing
Contact info
First Avenue 82, DY6 7FJ, Kingswinford, United Kingdom
- 08006200940
- UKcustomercare@handicare.com
- handicare.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 34% of negative reviews
Typically replies within 2 weeks
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Really rude customer services
Really rude customer services - and when I said I'd be relaying this to Trust Pilot I was accused of blackmail. All I wanted to know was how to arrange a service for our stairlift, I didn't deserve to be spoken to that at all.

Reply from Handicare Stairlifts UK
Great customer servicr
Great customer service. Very quick from order to fitting. Excellent communication. Highly recommended
Had a stairlift installed for my mother…
Had a stairlift installed for my mother after an accident. Had several firms come and quote etc. Handicare were the only ones to check her size weight etc. All contact was excellent and the driver delivering the stairlift was excellent, checked everything and prepared it for the engineer to fit. Same again the engineer was superb. No issues would recommend.
Having a stairlift installed, total peace of mind
From the start, contacting Age concern wit interest in having a stairlift. Meeting the surveyor & receiving the quotation & finally having the stairlift installed. All staff concerned/involved could not have been more helpful, polite & respectful. Nothing was too much trouble.
Having the stairlift in place has given me much more ease & most importantly allowed me to remain in my house. As well as keeping me safe & stop the fall up & down the stairs.
I have just had reason to request a visit from one of your engineers to come & rectify a small issue I had.
Again from first contacting the maintenance team & arranging a date for them to come out to the maintenance man fixing the problem in a very short time. Thy were all polite, informative, respectful & very god at the job. Thus giving me full confidence once again.
Thank you all
handicare stairlifts uk
handicare stairlifts uk . great product and proper people to deal with. from start to finish. i am well pleased. thank you.
Quick efficient service.
Quick efficient service.
I also like the fact that you can hire a stairlift for a period of time and not have to but one.
Installation was painless, engineers friendly and professional, any issues dealt with swiftly.
The process was smooth from start to…
The process was smooth from start to finish. From the initial contact home visit and instalation was excellent.
Approachable and understanding personal…
Approachable and understanding personal needs. Very friendly staff who asks lots of questions regards personal needs
Handicare Stairlifts UK were quick to…
Handicare Stairlifts UK were quick to respond to my request for an assessment of the suitability of a chairlift in our home. Within a few days of our decision to proceed with selecting and fitting one, the AgeUK chairlift was installed. The fitters were helpful in explaining how to use it and we use it as much for carrying laundry or cups of tea as for sparing our rheumatic limbs.
Really happy with handicare stairlifts
Really happy with handicare stairlifts, very helpful and easy to deal with on the phone, the installer was excellent, good information about the stairlift,showed how to use the lift, went through everything step by step, very professional and very pleased, thanks very much

Reply from Handicare Stairlifts UK
Quick quote and installation
Quick quote and installation. Only one issue straight after installation but resolved promptly.

Reply from Handicare Stairlifts UK
Excellent customer service from start…
Excellent customer service from start to finish.
They left no mess at all at my elderly mother’s house and she is very pleased

Reply from Handicare Stairlifts UK
Handicare Stairlifts Quality Service
The company provided an excellent service from first contact through to completion. At each stage, staff were professional and courteous, there was no pressure from the team, including the representative who visited my parents home to discuss products, fitting and cost. Overall a great service I’d be happy to recommend the company unreservedly.

Reply from Handicare Stairlifts UK
Handicare stairchair
Found this company very good product and instalation and follow up service very helpful and friendly + professional service .. its been an incredible life changing experience after Major surgery.. to get upstairs.

Reply from Handicare Stairlifts UK
They provided a great service for my…
They provided a great service for my elderly parents, supplying and fitting a new stair lift.
With no hassle and little fuss.
Would thoroughly recommend them to anyone.

Reply from Handicare Stairlifts UK
AAccessing stairs is easy with Handicare Stairlift UKKMay
My enquiry for a stairlift was dealt with quickly and efficiently by experienced persons. From start to finish I was consulted about my needs and preferences during the fitting of the chair lift. I am delighted with difference this has made to my mobility in accessing upstairs at home.I recommend Handicare Stairlifts to anyone who has difficulty accessing stairs.

Reply from Handicare Stairlifts UK
Great service from start to finish
Great service from start to finish. Very professional company to deal with. Highly recommend stairlift fitted.

Reply from Handicare Stairlifts UK
Excellent service.
Excellent service.
Courteous team.
Recommend this company.

Reply from Handicare Stairlifts UK
The stairlift has been a life changer…
The stairlift has been a life changer as it enables my wife to access the upstairs bedroom, accessible bathroom and her studio again.
Both the men who measured and fitted the stair lift were courteous and helpful. The fitting was remarkably quick.

Reply from Handicare Stairlifts UK
A good company to deal with.
Such an easy ,quick experience, from the first visit from the salesperson to the final installation of our staurlift.All the staff, on the phone and in person, were friendly, polite and caring. Advice was given as to any work needed to accommodate the lift and the installation was done within the week after the deposit. Very pleased with the whole experience

Reply from Handicare Stairlifts UK
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