Handicare Stairlifts UKReviews 

1,911
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and professional demeanor throughout the entire process, from initial contact to installation. The service provided is frequently described as excellent, with many highlighting the efficiency, speed, and ease of the installation process. Reviewers are particularly impressed with the product itself, noting its quality, ease of use, and the significant positive impact it has had on their mobility and daily lives. However, some customers also noted issues with communication and aftercare, experiencing difficulties getting responses via phone or email, and encountering conflicting information from different representatives. There were also instances where the product experienced recurring faults, leading to frustration with service delays and the need for multiple repairs. A few other people also felt that the aftercare service was driven by profit rather than customer needs, with some even reporting unprofessional behavior from a representative during a quote visit.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, respectful, and... See more

Product

Reviewers mention positive feedback about the product, with many customers expressing satisfaction with their... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with many praising the ease and efficiency of initial... See more

User experience

Consumers find the user experience to be positive, with many reporting that the entire process, from the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Having to store the parts for 4 days was inconvenient. If no garage, keeping indoors could be a hassle. Instalation was very good. The engineer, Julian, was polite, friendly & helpful. He left everyw... See more

Rated 5 out of 5 stars

Made the call lovely lady on the phoned arranged for a lovely guy to come explain things to me and my mother. It took only a few days to sort the order for a fitting the following week, Had issues wi... See more

Rated 5 out of 5 stars

This company has been 100% from the first telephone call down to the engineer fitting. There was a bit of confusion the day before with delivery but was rectified straightaway. The engineer was a po... See more

Company replied

Rated 5 out of 5 stars

From first contact with Handicare stairlifts it was clear they do care. Their warm welcome, all relevant information, staff and efficiency are very good. The chair lift is now installed and Dad has f... See more


Company details

  1. Mobility equipment supplier

Written by the company

Safe, reliable equipment for people with reduced mobility, and their carers, to help make their everyday life easier #accessibility #stairlifts #bathing


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,911)

235 reviews in the last 12 months

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Rated 1 out of 5 stars

Really rude customer services

Really rude customer services - and when I said I'd be relaying this to Trust Pilot I was accused of blackmail. All I wanted to know was how to arrange a service for our stairlift, I didn't deserve to be spoken to that at all.

30 October 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Hi Glenda,

We’re sorry to hear about your experience. We’ve looked into this and believe your stairlift was supplied by a third-party company, not directly by Handicare. Because we only service lifts installed by our own team or one of our certified partners, we weren’t able to arrange a visit on this occasion.

We completely understand how frustrating that must feel, and we’re sorry for any misunderstanding during your call. If you’d like us to help confirm who your original installer was or point you in the right direction for service support, please email us at UKCustomerCare@handicare.com
and we’ll do our best to assist.

Kind regards,
The Handicare Team

Rated 5 out of 5 stars

Had a stairlift installed for my mother…

Had a stairlift installed for my mother after an accident. Had several firms come and quote etc. Handicare were the only ones to check her size weight etc. All contact was excellent and the driver delivering the stairlift was excellent, checked everything and prepared it for the engineer to fit. Same again the engineer was superb. No issues would recommend.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Having a stairlift installed, total peace of mind

From the start, contacting Age concern wit interest in having a stairlift. Meeting the surveyor & receiving the quotation & finally having the stairlift installed. All staff concerned/involved could not have been more helpful, polite & respectful. Nothing was too much trouble.
Having the stairlift in place has given me much more ease & most importantly allowed me to remain in my house. As well as keeping me safe & stop the fall up & down the stairs.
I have just had reason to request a visit from one of your engineers to come & rectify a small issue I had.
Again from first contacting the maintenance team & arranging a date for them to come out to the maintenance man fixing the problem in a very short time. Thy were all polite, informative, respectful & very god at the job. Thus giving me full confidence once again.
Thank you all

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Quick efficient service.

Quick efficient service.

I also like the fact that you can hire a stairlift for a period of time and not have to but one.
Installation was painless, engineers friendly and professional, any issues dealt with swiftly.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Handicare Stairlifts UK were quick to…

Handicare Stairlifts UK were quick to respond to my request for an assessment of the suitability of a chairlift in our home. Within a few days of our decision to proceed with selecting and fitting one, the AgeUK chairlift was installed. The fitters were helpful in explaining how to use it and we use it as much for carrying laundry or cups of tea as for sparing our rheumatic limbs.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Really happy with handicare stairlifts

Really happy with handicare stairlifts, very helpful and easy to deal with on the phone, the installer was excellent, good information about the stairlift,showed how to use the lift, went through everything step by step, very professional and very pleased, thanks very much

14 October 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.

Rated 5 out of 5 stars

Quick quote and installation

Quick quote and installation. Only one issue straight after installation but resolved promptly.

31 May 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish.
They left no mess at all at my elderly mother’s house and she is very pleased

24 September 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.

Rated 5 out of 5 stars

Handicare Stairlifts Quality Service

The company provided an excellent service from first contact through to completion. At each stage, staff were professional and courteous, there was no pressure from the team, including the representative who visited my parents home to discuss products, fitting and cost. Overall a great service I’d be happy to recommend the company unreservedly.

4 August 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team

Rated 5 out of 5 stars

Handicare stairchair

Found this company very good product and instalation and follow up service very helpful and friendly + professional service .. its been an incredible life changing experience after Major surgery.. to get upstairs.

8 September 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.

Rated 5 out of 5 stars

They provided a great service for my…

They provided a great service for my elderly parents, supplying and fitting a new stair lift.
With no hassle and little fuss.
Would thoroughly recommend them to anyone.

13 October 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team

Rated 5 out of 5 stars

AAccessing stairs is easy with Handicare Stairlift UKKMay

My enquiry for a stairlift was dealt with quickly and efficiently by experienced persons. From start to finish I was consulted about my needs and preferences during the fitting of the chair lift. I am delighted with difference this has made to my mobility in accessing upstairs at home.I recommend Handicare Stairlifts to anyone who has difficulty accessing stairs.

13 October 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Very professional company to deal with. Highly recommend stairlift fitted.

15 September 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Courteous team.
Recommend this company.

9 July 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.

Rated 5 out of 5 stars

The stairlift has been a life changer…

The stairlift has been a life changer as it enables my wife to access the upstairs bedroom, accessible bathroom and her studio again.
Both the men who measured and fitted the stair lift were courteous and helpful. The fitting was remarkably quick.

3 April 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.

Rated 5 out of 5 stars

A good company to deal with.

Such an easy ,quick experience, from the first visit from the salesperson to the final installation of our staurlift.All the staff, on the phone and in person, were friendly, polite and caring. Advice was given as to any work needed to accommodate the lift and the installation was done within the week after the deposit. Very pleased with the whole experience

6 October 2025
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team

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