Absolutely stunning mugs
Absolutely stunning mugs! Amazing quality and the most beautiful mug I’ve ever had! Would recommend 100/10! Order arrived on time and the customer service was top notch!
3 August 2026
Unprompted review
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4.1
Great
15 reviews
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The mug on the website looks nothing like the mug you receive !
I’m very upset about this experience.
The cup I ordered looks nothing like the cup. I received in person. I see another reviews where they said that they still like the cup they received, but it’s hard to look at an image on the website…see that it’s supposed to have a rough texture and be rustic and rigid. It’s supposed to have a lot more artesian qualities , but the cup you get is some hand painted ceramic crap. I messaged them about the situation and they don’t understand what the problem is. ?!?!? How ??? Additionally ,the image on the mug that I received has no tree but on the website there is supposed to be a tree next to the bear. I was really excited about this cup. It took forever to get here because supposedly the 1st cup broke which I seen someone else mentioned that as well…. which I’m starting to think that’s a lie they are telling us. The dripping on the inside of the cup is poorly done and not coated right I don’t even feel safe drinking out of the cup. I am not happy with the result of the cup that I got. I sent them a video and an image comparing the 2 cups and they told me it’s not supposed to have a rough edge yet their image shows a completely different texture than the one you get in person. I’m trying to get a refund, but I truly think I’m dealing with somebody that is not right in the head.
Please don’t purchase anything from this company. What you see and what you get will not be the same.
10 August 2026
Unprompted review
Beautiful mugs!
24 July 2026
Quality is much worse in person
It took almost 6 weeks for them to ship my order, and although I like the mug, the picture on the mug is significantly different than the picture, the picture on the website was much higher quality than the actual mug
27 July 2026
Unprompted review
Reply from Handmademugshop
Hi, we're sorry to hear that the mug didn't meet your expectations. We understand how disappointing it is when the final product doesn't match what you were expecting. We also apologize for the longer-than-expected shipping time. If you haven't already, please reach out to our support team with your order details and a photo of the mug. We'd appreciate the opportunity to review the issue and see how we can make things right. Thank you for your feedback—it helps us continue improving both our products and our service.
I love my new one-of-a-kind mug
I love my new one-of-a-kind mug! So cute, and arrived quickly. Will definitely recommend as a gift.
25 July 2026
Unprompted review
Reply from Handmademugshop
Thank you so much for your kind words! We're so happy to hear you love your one-of-a-kind mug and that it arrived quickly. It means a lot to know you'd recommend it as a gift. We truly appreciate your support and hope to create something special for you again in the future! ☕💛
Poor communication
Poor communication, apparently my product got wrecked in transit so they had to remake but I didn’t hear from them until I reached out asking , it’s currently been 8-9 weeks or so and still no product here . Not super impressed unfortunately
15 July 2026
Reply from Handmademugshop
Hi, we're very sorry for the delay and the lack of communication. Unfortunately, your original order was damaged in transit and had to be remade, and we understand we should have updated you sooner. We've now updated the tracking information in our system for your replacement order, and it is on its way. Thank you for your patience, and we sincerely apologize for the inconvenience. We appreciate the opportunity to make this right.
Such a gorgeous unique mug
Such a gorgeous unique mug! It’s clearly handmade, absolutely with care — it’s sturdy and beautifully made. Also looks just like the photo. I love it!
6 July 2026
Reply from Handmademugshop
Thank you so much for your lovely review! We’re so happy you love your mug and that it looks just like the photo.
Each piece is handmade with care, so your kind words about the quality, sturdiness, and unique design truly mean a lot to us. Thank you again for supporting HandmadeMugShop!
This mug is beautiful the detail in the…
This mug is beautiful the detail in the painting is amazing. Very high quality. Great purchase and fast shipment.
7 July 2026
Unprompted review
Reply from Handmademugshop
Thank you so much for your kind words! We’re so happy to hear that you love the mug and the hand-painted details.
It means a lot that you found it high quality, and we’re glad it arrived quickly too. Thank you again for supporting HandmadeMugShop!
Great gift
Great service! The mug was packed very carefully and the design of the mug is so pretty and detailed.
12 July 2026
Unprompted review
Reply from Handmademugshop
Thank you so much for your kind review! We’re really happy to hear that you had a great experience with us.
Each mug is handmade and packed carefully, so it means a lot that you noticed the pretty details and safe packaging. We hope it makes a lovely gift!
this mug is honestly so much prettier…
this mug is honestly so much prettier in person. i love that it's handmade, the floral design has such a nice handcrafted feel to it. it's the perfect size for my morning coffee and just makes my routine feel a little more special. would 100% order from here again.
8 July 2026
Unprompted review
Reply from Handmademugshop
Thank you so much for your lovely review! We’re so happy to hear that the mug looks even prettier in person and that you love the handmade floral design.
It means a lot to know it has become part of your morning coffee routine and makes it feel a little more special. We’d be so happy to make another mug for you again!
I'm very impressed
I'm very impressed! This is more than a cup, it's going to hold so many memory. This cup is beautifully crafted with detail! The floral details are beautiful. I love the sip opening at the top that allows you to get the perfect drink amount in every sip! This would be the perfect gift!
8 July 2026
Unprompted review
Reply from Handmademugshop
Thank you so much for your beautiful review! We’re really happy to hear that your mug feels like more than just a cup.
Each piece is handmade with care, so your kind words about the floral details, craftsmanship, and sip opening mean a lot to us. We hope it becomes part of many special memories, and we truly appreciate you recommending it as a gift!
Beautiful Details
The hand painted mug arrived in a bubble wrapped box to protect during shipping. The mug has great details and beautiful color. This is a great gift for teachers, secretaries etc.
1 July 2026
Unprompted review
Reply from Handmademugshop
Thank you so much for your kind review! We’re really happy to hear that your hand-painted mug arrived safely and that you love the details and colors.
We also love that you see it as a thoughtful gift for teachers, secretaries, and others. Thank you again for supporting HandmadeMugShop!
I LOVE my mug from handmade mug shop
I LOVE my mug from handmade mug shop. It is well made, adorable and arrived quickly. I can’t wait to have this be my go to place for birthday gifts!
25 June 2026
Unprompted review
Reply from Handmademugshop
Thank you so much for your lovely review! We’re so happy to hear that you love your mug and that it arrived quickly.
It means a lot to know you’d consider HandmadeMugShop for birthday gifts. We truly appreciate your support and hope your mug brings a little joy to every coffee or tea moment!
This Mug Feels Like a Slow, Cozy Morning in the Countryside
I'm in love with this mug! The design places me in a peaceful meadow every timeI see it and the 45° spout makes sipping so smooth and easy — no drips. It does get warm to the touch, but by the time my coffee cools to drinking temperature, it's totally comfortable to hold. You can tell it's hand-painted and handmade, which makes it feel even more special. I'm already planning to order my sister for her birthday and she likes her coffee piping hot, — the seller was so sweet and said they're happy to add a handle if you just send a quick message with the order. Such a thoughtful touch for a handmade shop! Highly recommend.
11 June 2026
Unprompted review
Reply from Handmademugshop
Thank you so much for your kind words! 🍎💕
We absolutely love how you described it as "a slow, cozy morning in the countryside" because that's exactly the feeling we hoped this mug would bring. It means so much to hear that you're enjoying the smooth sipping experience and appreciating the hand-painted, handmade details that make each piece unique.
We're especially honored that you're considering one for your sister's birthday! Thank you for mentioning the handle option too. Since every mug is handmade, we're always happy to accommodate special requests whenever possible.
Your support truly means the world to our small shop. Wishing you many cozy coffee moments ahead, and we can't wait to create another special mug for your sister! ☕🍎✨
I love my mug!
I love this shop so much!!! All the designs are so cute! The mugs are such great quality. I’m in love with the floral design!
14 June 2026
Unprompted review
Reply from Handmademugshop
Thank you so much for your wonderful review! 💖
We're thrilled to hear that you love your mug and had a great experience with our shop. It means a lot to us that you appreciate the quality and our designs. The floral collection is one of our favorites too, so we're especially happy to hear it found a good home with you!
Thank you for taking the time to share your feedback and support our small business. We hope your new mug brings a little extra joy to your day, and we look forward to creating something special for you again in the future.
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