Excellent service, they completed the job very well but I had a little issue with a staff
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our rep was on time, professional, efficient and very personable. He did a wonderful job. I would recommend him again. We were scheduled to have two people to install but, only one showed up. Proces... See more
Company replied
Manuel did a very thorough job of removing the bathroom chalking and replacing it, as well as sealing the showerhead. He was very diligent in his work and in his attention to detail. I would request h... See more
Company replied
After a few reschedules due to earlier delays, the TV mount was installed. One technician was very experienced; the other seemed to make assumptions without properly checking the wall studs first.
Company replied
Company details
About Handy
Written by the company
Handy is the leading platform for connecting individuals looking for household services with top-rated, pre-screened independent service professionals. From home cleaning to handyman services, Handy instantly matches thousands of customers every week with professionals in cities all around the world. With a seamless 60-second booking process, secure payment and always on customer service, Handy is the easiest, most convenient way to book home services.
Handyman Services
Furniture Assembly
TV Mounting
Hanging Items
The Handy Happiness Guarantee
Your happiness is our goal. If you’re not happy, we’ll work to make it right.
Have questions? Visit our Help Center.
Contact info
https://help.handy.com/hc/en-us, New York, United States
- 888-306-2101
- support@handy.com
- handy.com
4.1
Great
21K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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It takes 2
I asked for someone to hang tvs. I requested 2 people; they only sent one and the person didn’t complete the job because he needed support. So, I have 2 televisions brackets on my walls but no televisions set up.
6 August 2024
Reply from Handy
Hi Dorothy,
We're sorry to hear that your experience didn't meet your expectations and your service wasn't completed as planned. In order to assist you accordingly, we kindly request you send us an email to support@handy.com including your name, number, and email address for a faster response and we'll be happy to assist you.
Best,
Ammi, Handy CX Team
Great service
Great communication.
The handyman (Jeff) was excellent, very friendly and completed the work faster than expected.
I will use Handy again.
7 August 2024
Reply from Handy
Hi Tim,
Thanks so much for sharing with us your positive experience 😁
We're thrilled to hear that you had a positive experience with our service. We're especially pleased that Jeff could exceed your expectations with his friendliness and efficiency. We truly appreciate your kind words about our communication and look forward to assisting you again in the future. Thank you so much for your 5-star review left in the booking. We look forward to working with you again soon.
Have a fantastic day! 😄
Best,
Hector Handy CX Team
Reply from Handy
Hi Paula 👋
Thank you so much for your wonderful review!
We're so happy to hear that your expectations were fulfilled, appreciate your words, it is satisfying to know that the professional completed the job quickly. The most important thing for us is your satisfaction. We also noticed that you left him a 5 star rating in the booking, and appreciate you taking the time to do so. We look forward to working with you again soon.
Enjoy the rest of your day!
Best,
Estefany Handy CX Team
Mike and Gary were great!
6 August 2024
Reply from Handy
Hey Cathy,
Thank you so much for the wonderful review!
It's cool to know that everything with your TV Mounting booking 📅️ was spot on! We're totally stoked that Gary M. and Michael D. nailed it and made sure you had the best experience. We noticed that you left a 5 star rating to the pros in the booking, and appreciate you taking the time to do so ⭐️
Hope your day is as fantastic as you've made ours!
Best,
Ammi, Handy CX Team
TV mounting/installation
Joanna and Michael were enjoyable to talk to while the perfectly set up my 83” TV. They were on time and finished before the appointment was scheduled to end. Couldn’t have gone any better. Handy also communicated , set up appointment promptly and it was easy to reschedule when my TV shipping date was changed.
4 August 2024
Reply from Handy
Hi Kent,
Thank you for taking the time to share your fantastic review!
We're thrilled to hear that you're enjoying our services! Thanks to your top-notch professionals Joanna and Michael who did an awesome job during your TV mounting booking. Additionally, We noticed and appreciate the 5 ⭐ rating you left for them in the booking. We're confident that you'll continue to receive top-notch services with every booking you create.
Enjoy the rest of your day! 😎️
Best,
Klaidy Handy CX Team
Cordell was awesome
Cordell was awesome. He was on time and came with tools. He was extremely polite. We would definitely ask for him again
5 August 2024
Reply from Handy
Hi Shirley,
Thank you for this marvelous review.
We’re so excited to know that your professional Cordell, has done a great job with your Furniture assembly booking. He went above and beyond in doing a great job and giving a great experience. Additionally, We're confident that you'll continue to receive top-notch services with every booking you create.
Enjoy the remainder of your day! 😄️
Best,
Klaidy, Handy CX Team
Everything associated with this company…
Everything associated with this company was excellent. I was notified and reminded about my service appointment. Matter of fact, I had to change the appointment and it was hassle free. The installer was on time, courteous, knowledgeable and friendly.
31 July 2024
Reply from Handy
Hi Carol,
Thanks so much for sharing your feedback.
We’re thrilled to hear that you had such a positive experience with our company. It’s fantastic to know that our appointment reminders and flexible scheduling made things easier for you. We're especially pleased to hear that our pro Javier was on time, courteous, knowledgeable, and friendly. We take great pride in providing exceptional service, and it’s rewarding to know that our efforts made a difference for you. Thank you so much for your wonderful 5-star review!
Have an excellent day! 😁
Best,
Hector Handy CX Team
Andrew
I did not intend to give my pro, Andrew a bad review. He was great. My e-mail came through wonky and I pushed the wrong button by mistake.
5 August 2024
Reply from Handy
Hi Pamela,
Thank you for this marvelous review!
We’re so excited to hear that your expectations were fulfilled and to know that your professional Andrew has done a great job in your booking. He is genuinely worthy of being called a professional.
Enjoy the remainder of your day! 😄️
Best,
Klaidy, Handy CX Team
Reply from Handy
Hi Joseph,
Thank you so much for your kind words and for taking the time to leave us your review.
We are delighted to hear that you found our service professional. Ensuring a high standard of professionalism is something we take pride in, and it's always rewarding to know that our efforts have made a positive impact on your experience. Thank you so much for the wonderful 5-star review left in the booking. We are always working to improve our customer's experience.
Have an amazing Sunday! 😄
Best,
Hector Handy CX Team
Reply from Handy
Hey Andrew!
We are delighted to receive your positive feedback 😄
It is gratifying to learn that Seyit E. has upheld our high standards of professionalism and has exceeded your expectations in delivering excellent service during your Furniture Assembly booking.
Spotting your 5-star rating made our day, and we're grateful you took the moment to share that. 🌟
Thank you for taking the time to share your experience. We look forward to serving you again in the future.
Best,
Ammi, Handy CX Team.
Orlando the handyman made the…
Orlando the handyman made the experience a pleasant one. The app was ok but should allow you to load pictures. Thanks.
2 August 2024
Reply from Handy
Hi Marlin,
Thanks for sharing your feedback
We're so happy to hear that your booking went well! We're also very pleased to hear that your professional Orlando is truly worthy of being called a professional. Additionally, we are so sorry for any inconvenience the App may have caused you and we want to assure you that it's important to us to make the platform better and provide you with assistance. We kindly request you send us an email at support@handy.com. When emailing for the quickest service, please include your full name, phone number, and email address associated with your Handy account.
We're here to help! 😄️
Best,
Klaidy Handy CX Team
Did a very thorough and detailed job…
Did a very thorough and detailed job assembling a very complex gas grill
28 July 2024
Reply from Handy
Hi Wayne,
Thank you so much for this excellent review!
We're delighted to hear that your professional Jose completed Gas Grill assembly perfectly. Thanks to your professional who met your expectations. Furthermore, We appreciate the 5- ✨ ️ rating and review that you left for him in the booking and we hope to work with you again soon.
Enjoy the remainder of your day! 😄️
Best,
Klaidy Handy CX Team
The people were great and fast service
The people were great and fast service. Very friendly. Highly recommend it
1 August 2024
Reply from Handy
Hey Brian,
We're totally thrilled that you liked our service. Your amazing review just made our day! 😄
We're glad everything went smoothly with your TV Mounting service and that Michael C. rocked it with his skills! 👷🏻♂️ Your shout-out means a lot, and we're excited to match you with top-notch pros in the future. ⭐️
Hope you're having an incredible day!
Best,
Ammi, Handy CX Team
Reply from Handy
Hi Gregory,
Thank you for your excellent review
We’re thrilled to hear that you had a positive experience with Xiang. It’s great to know that his professionalism and expertise stood out to you. Your satisfaction is our top priority, and we’re always happy to hear when homeowners are seeing success and value with Angi. Thank you so much for the wonderful 5-star review left in the booking. We look forward to working with you again soon.
Have an amazing day! 😁
Best,
Hector Handy CX Team
Cleaning Person Didn't Show Up - $10 credit😳
I requested the cleaning service for 7:30am as I had a tenant moving in that same morning. The cleaning person never showed up, didn't answer phone calls or text. I was compensated with a credit for $10 but when I wanted to reschedule another booking just shy of 24 hours in advanced I was charged $25. Of course, I had to do the cleaning myself and feel $10 credit is an insult.
31 July 2024
Reply from Handy
Hi Nicolette,
Thank you for taking the time to provide your feedback.
We are truly sorry to hear about your recent experience while using the Angi service. This is not the kind of service we wish to provide to you when coming to us for help with your cleaning service. It’s clear that we fell short of our commitment, and we understand how frustrating it must have been, especially given the timing with your tenant move-in. We sincerely apologize for the missed appointment and the lack of communication. We appreciate you bringing this to our attention. To make things right, We’d like to offer further assistance. Please contact us either by phone at 888-811-2644 or by email at homeowner@angi.com and we’ll work to address your concerns and find a solution that better reflects our commitment to your satisfaction.
We'll be happy to assist you.
Best,
Hector Handy CX Team
Reply from Handy
Hi Darryl,
Thank you for taking the time to leave us such a lovely review!
We´re thrilled to hear your professional Yurii met the expectations for your Desk assembly. He is genuinely worthy of being called a professional!! Additionally, we noticed and appreciate the 5 ⭐ ️ rating you left for him in the booking. We're confident that you'll continue to receive top-notch services with every booking you create.
Have an excellent rest of your day! 😄️
Best,
Klaidy Handy CX Team
Professional work
Professional work. On time and Tom knew what he was doing and did it really well
26 July 2024
Reply from Handy
Hi Nancy,
Thank you so much for taking the time to leave such a great review!
We’re thrilled to hear that you were pleased with the professionalism and timeliness of Tom’s work. He takes great pride in his expertise and always strives to deliver high-quality results, so it’s wonderful to know his efforts made a positive impact. Thank you so much for the fantastic 5-star review you left in the booking and we look forward to the opportunity to work with you again in the future!
Have an amazing day! 😄
Best,
Hector Handy CX Team
Wonderful all around experience
Easy to schedule and pay. Great communications via the app on handyman’s arrival. Quality work.
30 July 2024
Reply from Handy
Hi Patrick 👋
Thank you for taking the time to leave your amazing review!
We're thrilled to hear that the service you hired went well, we're also extremely pleased to hear that the pro that completed the job did a fantastic service. We also noticed that you left him a 5 star rating on the booking and appreciate you taking the time to do so. Remember when you rate your pro highly they will automatically be added onto your pro team, making it more likely that you will match with this pro on future bookings. We hope to work with you again soon.
Wishing you all the best for today.
Best,
Estefany, Handy CX Team
Reply from Handy
Hi Cheryl 👋
We're so happy to hear that your expectations were fulfilled, appreciate your words, it is satisfying to know that the professional showed up on time and completed the job quickly. The most important thing for us is your satisfaction. We hope to work with you again soon.
Enjoy the rest of your day!
Best,
Estefany, Handy CX Team
I received notice that Jamel R
I received notice that Jamel R. ( 5.0 ⭐ | 26 jobs) was assigned to assemble and erect our gazebo. He never contacted me and, on the scheduled date and time, he never showed up. This is a 2 person job. The other contractor, Anthony Redguard, DID show up, and worked diligently to assemble and erect the gazebo. It is a 2 person job, scheduled to take 4 hours. At the end of the 4 hours, he contacted Handy to determine if he would be paid for the additional time it would take for him to finish the job on his own, and was told that he would NOT! Anthony was a very hard and determined worker, diligent and an amazing work ethic. He did finish the project on his own, and I was very lucky he agreed to stay until completion! Can't say enough about Anthony, and would highly recommend him to anyone needing a great handyman. However Handy jeopardized the completion of my project, in my opinion, by not authorizing Anthony to perform and pay him to do the extra work required!
28 July 2024
Reply from Handy
Hi John,
We're sorry to hear that your experience wasn't as expected and your service wasn't completed as planned. Please note that your professional is not expected to stay beyond the hourly duration scheduled based on your item, but you may discuss an extension with them if more time is needed to complete the service as desired. If you would like to extend a booking currently taking place, you as our customer may request additional time by contacting our customer service team. We appreciate your feedback and want to assist you accordingly. We kindly request you send us an email to support@handy.com including your name, number, and email address and we'll be happy to assist you. We want to make sure your service is completed and we'll make sure the professional is compensated accordingly on our end.
Best,
Ammi, Handy CX Team
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