Mark and colleague (Jay ? sorry) were professional, hard working and accommodating the entire day, rebuilding a collapsed rainwater drain that was leaking into the house foundations. They just got on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time I used this company. From the initial telephone contact with the office to completion, everything went almost smoothly! There was one problem. I was booked with an operative who had also... See more
Company replied
Handy Experts were the third company I had out to resolve an ongoing problem with my radiator. Where the other two companies failed, Handy Experts were able to identify a problem with the valve. Prob... See more
Company replied
I have used Handy Experts twice and have been very impressed on both occasions. It was easy to book someone, the price was fair and the work was done well. The plumber and electrician arrived on time... See more
Company replied
Company details
- #6 of 7 best companies in Handyman
- #17 of 22 best companies in Drainage Service
- #32 of 38 best companies in Electrician
- #70 of 76 best companies in Central Heating Service
- #84 of 96 best companies in Plumber
- #20 of 27 best companies in Property Maintenance
Written by the company
HandyExperts provides reliable, hassle-free property maintenance services across London and the surrounding areas. We specialise in everyday repair and maintenance work, including plumbing, electrics, heating, drainage, and general handyman services. Our focus is simple: make it easy for customers to get problems resolved quickly, professionally, and with minimal disruption. Whether it’s a small repair or a more involved job, we aim to deliver a smooth experience from first contact through to completion. We work with experienced, vetted tradespeople and take care of everything behind the scenes, so customers benefit from consistent communication, clear pricing, and dependable service. Our team is always on hand to manage jobs, answer questions, and ensure everything runs as it should. We pride ourselves on being efficient, dependable, and honest in the way we operate. Most of our work comes from repeat customers, landlords, and property managers who value a service they can rely on. All work carried out by HandyExperts is backed by our standard 6-month workmanship guarantee, giving customers added confidence and peace of mind. If you need help with a repair or maintenance issue, we’re here to help.
Contact info
Unit 107, 61 Victoria Road, KT6 4JX, London, United Kingdom
- 0330 912 2323
- info@handyexperts.co.uk
- handyexperts.co.uk
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
utterly appalling…
Have had the most utterly appalling experience with Handy Experts. After using them for years we booked them in to instal our new electric oven and cap the gas on the old one. The gas fitter was very late, no notifications, and basically spent 10 mins on the house when we’d pad for an hour. But he did eventually turn up and do what he was asked to do so no big deal. The electrician spent all day installing the new cables, and installing the oven. But when left it didn’t work. We called him and he was dismissive and certified his work as up to to code. He wouldn’t come back. Our oven didn’t work. I spent a stressful day on to the retailer and manufacturers who all said it wasn’t installed correctly and would have to charge me to resolve. Eventually Handy Experts sent another electrician who discovered the wires had come loose when the I’ve was pushed into place. So had been insufficiently wired in and that feels dangerous. Then Handy Experts refuse to acknowledge the issue. Despite the second electrician having told me verbally and in writing that it wasn’t wired correctly. Despite repeated contact with the company they are refusing to own the issue and are now threatening to take me to court. They offered £100 off as a good will gesture off a £700 bill. They have totally dismissed my safety concerns. If I could afford to I’d get legal advice. Utterly disgusting. Will never use again.
6 October 2025
Unprompted review
Reply from HandyExperts
Hi Sue,
We’re really sorry to hear that you were left feeling disappointed — that’s never the experience we want for any of our customers. We’ve looked carefully into your case and wanted to clarify a few key points.
Both the gas and electrical work were completed to current safety regulations and fully certified. When you let us know your oven wasn’t working, we immediately arranged for another qualified electrician to visit within 24 hours, free of charge. He found that a connection had come loose when the oven was pushed back into place — not that the installation itself was unsafe — and he fixed it on the spot.
To apologise for the inconvenience, we also offered a £100 goodwill discount from the original invoice. Unfortunately, the reduced balance remained unpaid for over a month, which is why the account was referred for possible legal recovery — something we only do as a last resort after several reminders.
We truly value your custom over the years and are sorry that this experience fell short of expectations. If you’d like to talk it through, our customer care team would be more than happy to help.
Best wishes,
The HandyExperts Team
Another great job from HandyExpert!!
A very polite and efficient service.
Many Thanks, Gary
28 April 2025
Reply from HandyExperts
Hi Gary,
Thank you so much for this review! We’re thrilled to hear you had another great experience with us. We really appreciate your kind words and look forward to helping you again whenever you need.
— The HandyExperts Team
Boiler service
Rang to say time arriving . Came , very efficient and thorough with the boiler service . Very pleased checked everything before leaving . Very satisfied. Used before . Reliable no messing around . Friendly office staff .
7 October 2025
Reply from HandyExperts
Hi Jacquline,
Thank you for your wonderful review! We’re so pleased to hear that you’re happy with the boiler service and found our engineer efficient, thorough, and reliable. It’s great to know our office team also made a positive impression. We really appreciate your continued trust and look forward to helping again whenever you need us!
— The HandyExperts Team
Good all round
Efficient admin. Knowledgeable electrician. Job done very satisfactorily.
4 October 2025
Reply from HandyExperts
Hi Seamus,
Thanks for giving our electrical services in Hampstead such a great review, we really appreciate you taking the time to share your experience with others. The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi Ngozi,
Thanks for the review! That’s what we like to hear!! Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Excellent service
I have used Handy Experts twice and have been very impressed on both occasions. It was easy to book someone, the price was fair and the work was done well. The plumber and electrician arrived on time and contacted me beforehand to confirm the time for arrival. I will use Handy Experts again and can certainly recommend them.
2 October 2025
Reply from HandyExperts
Hi Anthony,
Thanks for taking the time to leave a considered review. It’s great to receive thoughtful feedback and helpful for any other potential customers. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi Carol,
This is great to hear, thank you for sharing! We can’t wait to tell the team about this. Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
My shower is not leaking anymore
My shower is not leaking anymore, thanks to your plumber!
30 September 2025
Reply from HandyExperts
Hi,
Excellent! That’s what we like to hear, a good job done well and most importantly a satisfied customer, thank you for sharing your experiences.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi Claire,
Thanks for giving our plumbing services in Wembley such a great review, we really appreciate you taking the time to share your experience with others. The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team
Good communication
Good communication, thorough assessment of problems with detailed report on how to best remedy.
28 September 2025
Reply from HandyExperts
Hi David,
Thanks for taking the time to leave a review of our electrical services in Wembley. It’s great to receive feedback like this and the team will be delighted!
Thanks for your valued custom.
The HandyExperts Team
Shockingly poor aftercare – would not recommend
I used Handy Experts in July 2024 for some electrical work. At the time, I was impressed: the electrician arrived promptly, was friendly and efficient, and completed the job to what seemed a high standard. One of the tasks was installing a new light fitting and switch.
Fast forward just 15 months and that light has already failed. I rang Handy Experts expecting some level of accountability, only to be told bluntly that their work is only guaranteed for six months. In other words, even if the fault is due to shoddy workmanship, I would be charged the full fee again for them to put it right.
For a company that charges at the higher end of the market, this is astonishingly poor customer service. It is not unreasonable to expect electrical work to last more than six months, nor to expect a company to stand by its workmanship for a reasonable period of time. Six months is barely long enough to discover whether there’s a deeper problem.
Handy Experts clearly prefer to wash their hands of customers the moment the minimal guarantee period expires. To me, this is a complete failure of responsibility and not what I’d expect from a company with such good reviews.
Unless they are willing to put this right without charging me again, I cannot recommend Handy Experts and will certainly not be using them again.
1 October 2025
Unprompted review
Reply from HandyExperts
Hi Flizzie,
We are sorry that you felt the aftercare you received was not up to standard, and indeed our standard policy would have been to send an electrician straightaway but that was missed.
However, since receiving your review we did send someone out free of charge, and he found that the issue was not to do with the integrity of the light fitting or workmanship, but simply a blown bulb that he then replaced for free.
Would you mind editing your review to reflect this?
Thanks for your valued custom.
The HandyExperts Team
Very straightforward and prompt
Very straightforward and prompt. Arrived the same day and made easy work of what could have been a difficult job fitting a new kitchen tap. Thoroughly recommended.
29 August 2025
Reply from HandyExperts
Hi there,
Thanks for giving our plumbing services in Croydon such a great review, we really appreciate you taking the time to share your experience with others. Of course we’ll pass your comments back to our team, they’ll be made up.
Thanks for your valued custom.
The HandyExperts Team
Responsive and great service from both…
Responsive and great service from both the central team and the plumber :)
4 September 2025
Reply from HandyExperts
Hi Richard,
Thanks for giving our plumbing services in Kingston such a great review, we really appreciate you taking the time to share your experience with others. Plus our team will be delighted to hear about this.
Thanks for your valued custom.
The HandyExperts Team
As Always a Very Positive Experience.
I have been overall very happy with the services provided. Darren Rouse has been servicing my boiler for several years (to include a new boiler installation). He is a knowlegeable expert and always provides a good and useful advice. Highly recommended.
3 September 2025
Reply from HandyExperts
Hi Dariusz,
Thank you, thank you, thank you! What an awesome review. Always great to have such positive comments to pass back to Darren and the rest of the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Prompt and professional.
Prompt and professional.. eager to complete job with integrity
3 September 2025
Reply from HandyExperts
Hi Peter,
This is great to hear, thank you for sharing your experience with us. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
2 new security lights
Polite, tidy workman. Called ahead before arriving. Both new lights work well, just in time for the dark evenings.
1 September 2025
Reply from HandyExperts
Hi Sheila,
Thanks for taking the time to leave a review of our electrical services in Richmond. It’s great to receive feedback, and the team are always so pleased to hear that customers are happy.
Thanks for your valued custom.
The HandyExperts Team
My issue resolved satisfactorily
2 September 2025
Reply from HandyExperts
Hi Ufuk,
Thanks for the review of pour electrical services in Barnet! That’s what we like to hear!! We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Electrician arrived on time-explained…
Electrician arrived on time-explained what needed to be done-sourced replacement part without wasting time.Satisfied.
31 August 2025
Reply from HandyExperts
Hi,
Thank you for taking the time to leave this informative and positive review, the team really thrive on feedback like this.
Thanks for your valued custom.
The HandyExperts Team
Amazing service from Valentine
Amazing service from Valentine. Highly recommended. I had a faulty tap and he quickly advised me on what taps to look at for a replacement. Quick install and always on time. Couldn’t be happier with the service
30 August 2025
Reply from HandyExperts
Hi Jay,
That is one superb review, thank you so much! We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
I was in need of an electrician
I was in need of an electrician for my fuse box how keep tripping. I find handy experts through checkatrade and they replied very quickly. I talk to them on the phone, the lady was charming and very efficient. Even if I didn't get a visit on the same day. She find somebody (Dany) for the following day. Dany was on time and did a very thorough check of the damage circuit. I was gaven a detail report, an estimation of the work to be cary out and an emergency option. The all process was carm, friendly and professional.
7 August 2025
Reply from HandyExperts
Hi David,
Thank you on behalf of everyone here for such an insightful review of our electrical services in Islington, and we are very happy that you had an experience worth sharing with others. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.