HandyExperts Reviews 1,358

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and accommodating nature, often highlighting their helpfulness and friendly demeanor. The service provided is frequently described as excellent, with many appreciating the quick and efficient completion of jobs, often within the specified timeframes. People also noted the clear communication from the office and technicians, including advance calls before arrival, contributing to a smooth overall experience. However, some customers expressed dissatisfaction with pricing, finding certain quotes to be excessively high or feeling they did not receive the value they paid for. There were also instances where initial work did not resolve the issue, requiring follow-up visits, and some felt that the time spent on a job did not align with the charges.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their politeness, professionalism,... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding the pricing fair and clearly... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers finding initial contact very easy and... See more

Product

People report ambiguous experiences with products, with some customers needing new electric light switches or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark and colleague (Jay ? sorry) were professional, hard working and accommodating the entire day, rebuilding a collapsed rainwater drain that was leaking into the house foundations. They just got on... See more

Company replied

Rated 5 out of 5 stars

First time I used this company. From the initial telephone contact with the office to completion, everything went almost smoothly! There was one problem. I was booked with an operative who had also... See more

Company replied

Rated 5 out of 5 stars

Handy Experts were the third company I had out to resolve an ongoing problem with my radiator. Where the other two companies failed, Handy Experts were able to identify a problem with the valve. Prob... See more

Company replied

Rated 5 out of 5 stars

I have used Handy Experts twice and have been very impressed on both occasions. It was easy to book someone, the price was fair and the work was done well. The plumber and electrician arrived on time... See more

Company replied


Company details

  1. #6 of 7 best companies in Handyman
  2. #17 of 22 best companies in Drainage Service
  3. #32 of 38 best companies in Electrician
  4. #70 of 76 best companies in Central Heating Service
  5. #84 of 96 best companies in Plumber
  6. #20 of 27 best companies in Property Maintenance

Written by the company

HandyExperts provides reliable, hassle-free property maintenance services across London and the surrounding areas. We specialise in everyday repair and maintenance work, including plumbing, electrics, heating, drainage, and general handyman services. Our focus is simple: make it easy for customers to get problems resolved quickly, professionally, and with minimal disruption. Whether it’s a small repair or a more involved job, we aim to deliver a smooth experience from first contact through to completion. We work with experienced, vetted tradespeople and take care of everything behind the scenes, so customers benefit from consistent communication, clear pricing, and dependable service. Our team is always on hand to manage jobs, answer questions, and ensure everything runs as it should. We pride ourselves on being efficient, dependable, and honest in the way we operate. Most of our work comes from repeat customers, landlords, and property managers who value a service they can rely on. All work carried out by HandyExperts is backed by our standard 6-month workmanship guarantee, giving customers added confidence and peace of mind. If you need help with a repair or maintenance issue, we’re here to help.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Mark and colleague (Jay

Mark and colleague (Jay ? sorry) were professional, hard working and accommodating the entire day, rebuilding a collapsed rainwater drain that was leaking into the house foundations. They just got on with the job so it was finished in no time at all. Took all the resultant rubble with them and left the place very tidy. Great guys.

4 August 2025
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Reply from HandyExperts

Hi KO,
Thank you for a knock-out review, we are very happy that you had such a good experience, tidying up at the end is a vital bit of trader etiquette! Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team

Rated 4 out of 5 stars

Satisfactory work but more care needed

The work was completed to my satisfaction. However, the mains water was not fully turned off so ended up with a large amount of water pouring into my kitchen. Water ended up entering the flat below. Not sure if more care could have been taken to prevent the water spillage. The workman did look at the flat below and gave them their details should any damage need repairing.

28 July 2025
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Reply from HandyExperts

Hi Michael,
Thank you for a fair review given the circumstances, all feedback is appreciated as it's the best way we have to learn and improve. We hope you'll consider using us again in the future so that we can provide you a service that is worthy of the extra star.
Thanks for your valued custom.
The HandyExperts Team

Rated 5 out of 5 stars

Shower Replacement

My tenants said the electric shower was failing. I arranged for HE plumber to visit. On appointment day plumber called me to say that very rarely could an electric sower be fixed so to save me money I should just order a replacement which was only double the cost of 1 hr visit. Paid deposit for replacement but tenants said shower now working so HE are in process of refunding deposit, no questions asked. Always proactive, fast and efficient communication

8 July 2025
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Reply from HandyExperts

Hi Mike,
Thank you for taking the time to leave us such a positive review even though no work was carried out, it is very appreciated. Anything you need in the future please consider giving us a call.
Thanks for your valued custom.
The HandyExperts Team

Rated 5 out of 5 stars

Very happy with service

Very efficient and courteous customer service, excellent work on the repair and good / transparent pricing.

8 July 2025
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Reply from HandyExperts

Hi Mr Morgan,
Thank you, it means ever so much to us to be providing a service that our customers deem 5-star worthy and to maintain that level! We offer many more services in the City of London as well as electricians so hope to see you again.
Thanks for your valued custom.
The HandyExperts Team

Rated 5 out of 5 stars

Very professional

Very professional. Keep up the good work!

3 July 2025
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Reply from HandyExperts

Hi Tyrell,
Thanks for taking the time to leave a review. It’s great to receive feedback and it's all very valuable. We’ll pass your comments back to our team and they'll be very happy!
Thanks for your valued custom.
The HandyExperts Team

Rated 5 out of 5 stars

First time I used this company

First time I used this company. From the initial telephone contact with the office to completion, everything went almost smoothly! There was one problem. I was booked with an operative who had also booked a day off to take a delivery. I was urgently rebooked and everything was straightforward afterwards. The excellent work was undertaken in the time specified and the cost was acceptable. Would use again.

2 July 2025
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Reply from HandyExperts

Hi!
What a superb review, thank you so much for sharing your real experience of our multitrade services in Croydon. Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team

Rated 5 out of 5 stars
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Reply from HandyExperts

Hi Timothy,
That's great to hear, thank you! The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team

Rated 5 out of 5 stars

Very good service

Very good service. The electrician arrived on time, did the job and cleaned up. Just what was needed.

5 June 2025
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Reply from HandyExperts

Hi,
Thanks for taking the time to leave a review. It’s great to receive feedback, especially great feedback! We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team

Rated 5 out of 5 stars

Replacement of bathroom bulb

Chris was efficient and did what was needed. I appreciated that he got on with the job without trying to upsell me anything or try to convince that I need to replace the fitting.

6 June 2025
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Reply from HandyExperts

Hi Dawn,
Thank you for sharing your experience of our electrical services in Croydon, it means a lot to us. The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Electrician arrived on time and completed work as requested quickly and efficiently.
It was a straightforward and pleasant experience I would use this company again.

5 June 2025
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Reply from HandyExperts

Hi Steve,
Thanks for the review! That’s what we like to hear!! Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team

Rated 5 out of 5 stars

Were very professional and delivered…

Were very professional and delivered great customer service.

5 June 2025
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Reply from HandyExperts

Hi Norah,
Thank you for taking the time to review our plumbing services in Greenwich, we really appreciate it. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team

Rated 5 out of 5 stars
HandyExperts logo

Reply from HandyExperts

Hi Coles,
Awesome! We really appreciate receiving feedback like this. The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team

Rated 5 out of 5 stars

Removal of a radiator

Removal of a radiator, done on time and on budget. Thanks

29 May 2025
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Reply from HandyExperts

Hi Austin,
Thanks for the review! That’s what we like to hear!! We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team

Rated 5 out of 5 stars

A 5 star professional company!!!!!

Hope that is showing 5 stars!!!
Wonderful people - always on time, always smiling and always professional - jobs are completed well. Dealing with Handy Experts office and admin staff also always helpful and always given the correct information! A wonderful company !!!!!

6 May 2025
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Reply from HandyExperts

HI Karen,
Wow! What an amazing review to read on a Monday, thank you so much for taking the time to share your experience with others. This is the sort of feedback that will set the team up for weeks, thank you again.
Thanks for your valued custom,
The HandyExperts Team

Rated 5 out of 5 stars

A great service from the engineer

A great service from the engineer. He explained fully what was wrong and what he would do to fix it

2 May 2025
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Reply from HandyExperts

Hi Martin,
Thank you so much for this superb review of our heating services in Welling. The team will be so pleased to hear about this, it may even make Neil blush!
Thanks for your valued custom,
The HandyExperts Team

Rated 5 out of 5 stars

Quickly arranged

Quickly arranged - plumber arrived on time and completed the work to our satisfaction. Very polite.

1 May 2025
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Reply from HandyExperts

Hi Pat,
Thank you! Reviews of our plumbing services in Enfield like this are what we like to hear. We can’t wait to tell the team about this. Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom,
The HandyExperts Team

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. Emailed in the morning, arranged shortly after and the job was complete before the end of the day. Pleasant administrator and equally pleasant engineer.

28 April 2025
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Reply from HandyExperts

Hi Mr Thomas,
Thank you for this super review of our electrical services in Bermondsey, it's much appreciated. Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom,
The HandyExperts Team

Rated 5 out of 5 stars

Professional and friendly

Professional and friendly. I have used handyexperts for a while and I always get consistent service.

29 April 2025
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Reply from HandyExperts

Hi Justine,
Thanks for giving our heating services in Croydon such a great review, we really appreciate you taking the time to share your experience with others. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom,
The HandyExperts Team

Rated 5 out of 5 stars

Communication & Delivery

Communication throughout, friendly professional electrician, tidied work area and completed in estimated time

7 April 2025
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Reply from HandyExperts

Hi,
Thank you for taking a moment to review our electrical services in Wembley, it's much appreciated. Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team

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