Hansfords Menswear Reviews 

328
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff for providing personalized assistance and expert fashion advice during every visit. Shoppers continuously highlight the remarkably wide selection of stylish, top-quality menswear and vibrant clothing items currently available in store. Some reviewers were not happy with occasional stock limitations, such as missing specific sizes or certain clothing choices. Despite this, people consistently value the warm, welcoming atmosphere, traditional service values, and comfortable fitting garments offered daily. Many loyal patrons express their satisfaction by returning frequently to purchase wonderful gifts and wardrobe essentials.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable about available stock.... See more

Product

People report high satisfaction with the product offerings, highlighting the excellent quality and unique... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, attentive, and personal... See more

Quality

Customers had positive experiences with quality, consistently highlighting the excellent selection of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful assistance and enjoyable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shopping at Hansfords restores one’s faith in the retail experience. There is an extensive selection of menswear which is of high quality. The salespersons, who have a knowledge of their stock, ar... See more

Company replied

Rated 5 out of 5 stars

Wonderful shop.Could spend several hours looking through the great selection of stock.Almost impossible to come out without making a purchase. Staff couldn't be more helpful.Highly recommended. A tota... See more

Company replied

Rated 5 out of 5 stars

I can only cut and paste my previous review from 5th August, which reads, I heave been shopping at Hansfords for years, I split my time between living in Australia and the UK and Hansfords ships... See more

Company replied

Rated 5 out of 5 stars

Always excellent service especially from Simon and Kevin. They seem to instinctively know what I want and are always courteous and polite. I feel as if we are personal friends now and am pleased that... See more

Company replied


Company details

  1. #4 of 29 best companies in Formal menswear shop
  2. #52 of 590 best companies in Clothing Shop

Written by the company

An independent family run business since 1908 specialising in premium menswear. Based in Chichester and also available online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

328 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(328)

174 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MrGreat service a delight to shop

Great service a delight to shop

9 July 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Nicola - thank you so much for taking the time to leave us a review. I will be sure to pass your comments on to our staff, and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Great service

Great service. The staff are very attentive without being intrusive. The jacket I required was not available in my size. Mike made enquiries for me and phoned me to say he had obtained one for me to collect at my convenience. The range of stock is innovative and original. Highly recommended!

2 July 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Neil - thank you for your review. We are delighted that Mike was able to help you with the jacket and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Great shop

Great shop. Thanks, as always.

8 July 2026
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Reply from Hansfords Menswear

Hi Christopher - many thanks for your review. Your custom is greatly appreciated and we look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Online shopping experience

The whole online shopping experience went to plan.
Delivery went as detailed and very pleased with my purchase.
Nice little handwritten personal touch on the order details completed the order and reminded us we weren’t dealing with an online conglomerate.
Would certainly use again.

8 July 2026
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Reply from Hansfords Menswear

Hi Philip - many thanks for your lovely review. We aim to make the online shopping experience just as good as our legendary in-store service! We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Great selection

Great selection. Friendly knowledgable staff. All very recommendable. A great place to shop!

6 July 2026
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Reply from Hansfords Menswear

Hi Paul - thank you for your kind review. I will be sure to pass on your comments to our team. We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Quick delivery

6 July 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Jake - thank you so much for taking the time to leave us a review. We hope you are pleased with your purchase and we look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Found what I wanted really easily

Found what I wanted really easily and purchased it in a jiffy!
Excellent Service

4 July 2026
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Reply from Hansfords Menswear

Hi Keith - many thanks for your review. We are delighted that you were able to find what you wanted quickly and easily. We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Lovely quality shirt

Lovely quality shirt, quick delivery thank you.

3 July 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Caroline - many thanks for taking the time to leave us a review. We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Suits me sir!

Very nice shop, very well stocked, very nice staff and a positive and happy atmosphere.

2 July 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Joe - thank you so much for taking the time to leave us a review. We had a lovely time helping you put together a few items and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Always enjoy visiting Hansfords

Always enjoy visiting Hansfords. Friendly service and lovely clothes. Very much a feel good experience.

1 July 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Timothy - many thanks for taking the time to leave us a review. We are delighted that you enjoyed your recent visit and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Again!

Again, excellent service and excellent clothing. Thank you so much.
L G b Fr Paul Welch

1 July 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Paul - many thanks for your review. We look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Great service

Great service, great cloths

29 June 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi John - thank you for your review. We hope you enjoy your new shirts. We look forward to serving you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Had a problem with a jacket

Had a problem with a jacket. After a visit the problem was totally resolved.
A great service as always.

29 June 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Raymond - many thanks for your review. We are delighted that the issue was resolved to your satisfaction, and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Always terrific

Always terrific, and especially Simon with his wry sense of humour!

29 June 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Brett - many thanks for taking the time to leave us a review. It's lovely to hear that you enjoy your shopping interactions with Simon, and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Always pleasant attentive service

Always pleasant attentive service
Sadly no pyjamas and the shorts were all very long

30 June 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Ronald - we are so sorry that we weren't able to help you with pyjamas or shorts on this occasion. We do offer a tailoring service, which may have helped, but we look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Very helpful

Very helpful. Excellent clothing

9 June 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Geoffrey - thank you for your feedback, we’re happy we could help. Kind regards, Jade.

Rated 5 out of 5 stars

A1 as always.

A1 as always.

6 June 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Tim - many thanks for taking the time to leave us a review. We are so pleased you enjoyed your shopping experience with us. Kind regards, Jade.

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