Hansfords Menswear Reviews 

328
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff for providing personalized assistance and expert fashion advice during every visit. Shoppers continuously highlight the remarkably wide selection of stylish, top-quality menswear and vibrant clothing items currently available in store. Some reviewers were not happy with occasional stock limitations, such as missing specific sizes or certain clothing choices. Despite this, people consistently value the warm, welcoming atmosphere, traditional service values, and comfortable fitting garments offered daily. Many loyal patrons express their satisfaction by returning frequently to purchase wonderful gifts and wardrobe essentials.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable about available stock.... See more

Product

People report high satisfaction with the product offerings, highlighting the excellent quality and unique... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, attentive, and personal... See more

Quality

Customers had positive experiences with quality, consistently highlighting the excellent selection of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful assistance and enjoyable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shopping at Hansfords restores one’s faith in the retail experience. There is an extensive selection of menswear which is of high quality. The salespersons, who have a knowledge of their stock, ar... See more

Company replied

Rated 5 out of 5 stars

Wonderful shop.Could spend several hours looking through the great selection of stock.Almost impossible to come out without making a purchase. Staff couldn't be more helpful.Highly recommended. A tota... See more

Company replied

Rated 5 out of 5 stars

I can only cut and paste my previous review from 5th August, which reads, I heave been shopping at Hansfords for years, I split my time between living in Australia and the UK and Hansfords ships... See more

Company replied

Rated 5 out of 5 stars

Always excellent service especially from Simon and Kevin. They seem to instinctively know what I want and are always courteous and polite. I feel as if we are personal friends now and am pleased that... See more

Company replied


Company details

  1. #4 of 29 best companies in Formal menswear shop
  2. #52 of 590 best companies in Clothing Shop

Written by the company

An independent family run business since 1908 specialising in premium menswear. Based in Chichester and also available online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

328 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(328)

174 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a lovely company

What a lovely company. Great clothes and very helpful staff

29 April 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Sian - thank you so much for your kind review. I will be sure to pass your comments on to our staff. We hope to see you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

Great staff and great quality clothing

Great staff and great quality clothing

29 April 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi David - many thanks for taking the time to leave us a review. We are so pleased you enjoyed your shopping experience with us. Kind regards, Rachel

Rated 5 out of 5 stars

Great range of highest quality…

Great range of highest quality clothing, and real expert assistance (thanks Rachel)

29 April 2026
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Reply from Hansfords Menswear

Hi Richard - many thanks for your lovely review. It was a pleasure to serve you and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Friendly, polite and very efficient staff.

Dealt with Rachel, she and all the staff at Hansfords are very good, excellent customer service all round.

28 April 2026
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Reply from Hansfords Menswear

Dear Mr Rogers - many thanks for your kind review. We are always delighted to speak to you on the phone. Hopefully we will meet in person in the not too distant future. Kind regards, Rachel

Rated 5 out of 5 stars

Great staff

Friendly, experienced staff who know their stock well and always make it a pleasure to visit the shop.

27 April 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Bruce - thank you for your review. We look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Remarkably good menswear shop

Remarkably good menswear shop. Old fashioned but up to date at the same time. Something for the smarter generation or those wishing to style up!

2 April 2026
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Reply from Hansfords Menswear

Good morning Marcus - many thanks for your review. I think you've absolutely nailed it on the head! We have something for everyone. We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Great customer service

Great customer service. Staff always very helpful and knowledgeable.

1 April 2026
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Reply from Hansfords Menswear

Hi Ken - many thanks for your review. I'll be sure to pass your feedback on to our lovely staff. We hope to see you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

Getting a comfortable fitting pair of trousers

sold a pair too short from crutch to waist !
Just received off to replace /exchange from shop.

2 April 2026
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Reply from Hansfords Menswear

Hi Mr McCabe - thank you for your feedback. We're very sorry your trousers don't fit you well. We'd be more than happy to replace or refund you, whatever suits you best. We hope to hear from you soon. Kind regards, Jade.

Rated 5 out of 5 stars

Very good service and an excellent…

Very good service and an excellent range of clothes. Love shopping here.

1 April 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Scott - many thanks for your review. We are so happy you enjoy shopping with us and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Always a Pleasure to shop at Handsford’s

Always a Fabulous experience at Hansfords, their unique product range of top quality men’s wear.
With the old fashioned personal service, makes for excellent service, I welcome the Staff’s product knowledge and knowing I’m buying quality Clothes.
I can’t think of another shop like Hanford’s.

31 March 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi David - many thanks for taking the time to leave us a review. We love helping our customers find just the right thing. We hope to see you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

Always great service.

The staff are extremely knowledgeable and helpful. Great range of quality clothes.

30 March 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Mike - thank you so much for your lovely review. We are so happy that you enjoy your shopping experience with us, and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Excellent selection of summer jackets

Excellent selection of summer jackets, in all sizes, at fair prices.

28 March 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Richard - thank you for your 5 star review. We’re glad you liked our range of summer jackets and found the perfect fit. Kind regards, Jade.

Rated 5 out of 5 stars

Good service. Great choice.

Sales Staff went the extra mile to find the ideal product.

28 March 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Jacqueline - thank you for the lovely review! We’re glad our staff could help you find exactly what you were looking for. Kind regards, Jade.

Rated 5 out of 5 stars

HANSFORDS - WHY GO ANYWHERE ELSE?

I regularly go to Hansfords Menswear. It is the only man's shop that provides everything that I want or need. The staff are brilliant without exception and knowledgable. Simon is a joy with his humour and energetic service. Why go anywhere else?

28 March 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Mike - many thanks for your review. I will be sure to pass on your comments to the staff - especially Simon! We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Everyone very helpful and plenty to…

Everyone very helpful and plenty to choose from.

9 March 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Mr Rice - many thanks for leaving us a review. We are very happy you enjoyed having lots to choose from and we look forward to seeing you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

Excellent as always

Excellent as always. Great staff great service and top quality products. Thank you.

7 March 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Mike - many thanks for your review. I will be sure to pass on your lovely comments to the staff. We hope to see you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

First class gents outfitters

Simon as always gave first class service with a smile and his normal humour on display.
Very helpful with his suggestions and always keen to spend my money for me!
Icing on the cake was Arkwrights till 👍

5 March 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Gareth - many thanks for your review. We all enjoy Simon's shenanigans and good to see he was on form for your visit! We look forward to seeing you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

Posum belt re-sized 👍

I’d been trying to replace a belt I’d lost a few months back, unfortunately Posum don’t make it anymore and Hanford’s didn’t have one in my size.
So after a bit of negotiation a longer belt was cut down to fit and I left a very happy customer 😀

2 March 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Ken - many thanks for your review. We are so glad that you were able to find a solution to your belt issue. We hope to see you again soon. Kind regards, Rachel.

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