Hansfords Menswear Reviews 

327
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff for providing personalized assistance and expert fashion advice during every visit. Shoppers continuously highlight the remarkably wide selection of stylish, top-quality menswear and vibrant clothing items currently available in store. Some reviewers were not happy with occasional stock limitations, such as missing specific sizes or certain clothing choices. Despite this, people consistently value the warm, welcoming atmosphere, traditional service values, and comfortable fitting garments offered daily. Many loyal patrons express their satisfaction by returning frequently to purchase wonderful gifts and wardrobe essentials.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable about available stock.... See more

Product

People report high satisfaction with the product offerings, highlighting the excellent quality and unique... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, attentive, and personal... See more

Quality

Customers had positive experiences with quality, consistently highlighting the excellent selection of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful assistance and enjoyable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shopping at Hansfords restores one’s faith in the retail experience. There is an extensive selection of menswear which is of high quality. The salespersons, who have a knowledge of their stock, ar... See more

Company replied

Rated 5 out of 5 stars

Wonderful shop.Could spend several hours looking through the great selection of stock.Almost impossible to come out without making a purchase. Staff couldn't be more helpful.Highly recommended. A tota... See more

Company replied

Rated 5 out of 5 stars

I can only cut and paste my previous review from 5th August, which reads, I heave been shopping at Hansfords for years, I split my time between living in Australia and the UK and Hansfords ships... See more

Company replied

Rated 5 out of 5 stars

Always excellent service especially from Simon and Kevin. They seem to instinctively know what I want and are always courteous and polite. I feel as if we are personal friends now and am pleased that... See more

Company replied


Company details

  1. #4 of 29 best companies in Formal menswear shop
  2. #52 of 590 best companies in Clothing Shop

Written by the company

An independent family run business since 1908 specialising in premium menswear. Based in Chichester and also available online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

327 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(327)

174 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very helpful and friendly staff

very helpful and friendly staff. A fabulous experience! Thank you.

3 March 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Hermione - thank you for your review. It was a pleasure to serve you and we hope to see you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

Excellent first time experience and I…

Excellent first time experience and I will certainly re visit online shop for more amazing bargains👍😀👏

2 March 2026
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Reply from Hansfords Menswear

Hi Derek - thank you for the 5 stars! We’re thrilled you enjoyed your first experience and look forward to your next visit. Kind regards, Jade.

Rated 5 out of 5 stars

Thank you.

As always, a good experience and great products. Thanks!

2 March 2026
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Reply from Hansfords Menswear

Hi Toby - thank you for your kind review. We look forward to seeing you again soon. Kind regards, Jade.

Rated 5 out of 5 stars

Helpful & attentive staff

Helpful & attentive staff. Not pushy.
Splendid range of clothes not available in other shops.

27 February 2026
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Reply from Hansfords Menswear

Hi Marilyn - thank you for your kind review. We’re so glad you found our team helpful and enjoyed our range. We hope to see you again soon. Kind regards, Jade.

Rated 5 out of 5 stars

Super coat from Hansfords

Very quick delivery. Excellent price and extremely smart garment

27 February 2026
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Reply from Hansfords Menswear

Hi Peter - many thanks for taking the time to leave us a review. We are delighted that you received your garments quickly and that you were happy with them. We look forward to seeing you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

First mail order.Fantastic…

First mail order.Fantastic service.Purchade made on a Friday.One hour later,both items had been dispatched. One received the next day,the other on Monday. Can't speak highly enough of the staff and business as a whole.Well done.....

27 February 2026
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Reply from Hansfords Menswear

Hi Martin - thank you so much for taking the time to leave us a review. We aim to always dispatch online orders same day, so it's great to hear that you received your items quickly. We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

My compliments to your suppliers and buyer(s).

Hansfords is my default menswear retailer - excellent individual quality selections, which are stylish and somehow always seem to fit me (not an unusual or extreme size), using good materials which breath and don't collapse after a 1st wash or clean.
My compliments to your suppliers and buyer(s), as well as the customer service you provide. Thank you.

5 February 2026
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Reply from Hansfords Menswear

Hi Ian - many thanks for your lovely review. We like to think we have something for everyone here, and the quality of the clothing speaks for itself. We really hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

They are the best gentleman's…

They are the best gentleman's outfitter. Always attentive and helpful and so very polite and respectful.

7 November 2025
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Reply from Hansfords Menswear

Hi Chris - thank you for your review. Customer service is what sets us apart from other retailers. I will pass your comments on to our staff. We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Always a pleasure to visit Hansford

Always a pleasure to visit Hansford. Great clothes and excellent service.

4 February 2026
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Reply from Hansfords Menswear

Hi Sarah - thank you so much for your review. Please keep an eye out for the new stock which is currently making it's way on to our website. We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

The staff

The staff. Every visit!
I’m a relatively new customer (6months), and was struck on my first visit just how approachable and helpful the staff are.
Their knowledge and advice is much appreciated, and always offered in a relaxed, friendly way. I feel like I’ve been a customer for years!
I’ve been back several times since, and am slowly building a wardrobe to be proud of, and the family know that a gift voucher is the way forward for Birthdays and Christmas!

3 February 2026
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Reply from Hansfords Menswear

Hi Martin - thank you so much for taking the time to leave us a review. We pride ourselves on taking the time to really talk to our customers and make them feel welcome. We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Superb shirt.

Superb shirt.
Click and collect was so convenient.
Wonderful service

31 January 2026
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Reply from Hansfords Menswear

Hi Mike - thank you for your kind 5 star review. So pleased you enjoyed the shirt and click & collect. King regards, Jade.

Rated 5 out of 5 stars

Always got what is needed

Always got what is needed

30 January 2026
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Reply from Hansfords Menswear

Hi Beverley - many thanks for your review. We aim to be your one stop shop, so it's good to know that we're getting it right! We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

First time dealing with hansfords and…

First time dealing with hansfords and found them excellent, will no doubt use them again 🤗

29 January 2026
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Reply from Hansfords Menswear

Hi Jason - many thanks for your review. We are delighted that you enjoyed your shopping experience with us, and we look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

I love the personal service I get when…

I love the personal service I get when I visit Hansfords

29 January 2026
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Reply from Hansfords Menswear

Hi Mr Gray - many thanks for taking the time to leave us a review. We very much appreciate your comments and I will pass them on to our team. We look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Always good quality menswear

Always good quality menswear and accessories and friendly and helpful staff.

28 January 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Ted - many thanks for your feedback. We hope to see you again soon. Keep an eye out for our new stock! Kind regards, Rachel

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, lovely quality

3 January 2026
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Reply from Hansfords Menswear

Hi Maureen - thanks so much for the 5⭐! Great to hear you loved the quality and speedy delivery. Kind regards, Jade.

Rated 5 out of 5 stars

Still excellent service

Still excellent service, still wide range of high quality garments and accessories for the over self indulgent gentleman couldn't tell you about stuff for skinnier, but I bet they've got that covered too. I frequently get (positive, I think) comments from strangers on the exuberance of my shirts.

3 January 2026
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Peter - thank you so much for your witty review! We applaud and encourage you to wear your exuberant shirts loud and proud! Hope to see you again soon. Kind regards, Rachel.

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