Hanstrom Reviews 297

I guess I'm in the same boat as many others! 18 months of using Hanstrom 3 in 1 boiler tap, happy days. NOW it's all gone wrong, stopped boiling, in the process of sending emails and videos! I... See more

Went to retail outlet at the verana warehouse on walkley Lane. Heckmondwike. The two men who helped me Eby and Bhargav, they were excellent. Great service, excellent product knowledge and good advice... See more

Our Hanstrom instant hot water boiler stopped working. The customer service team at Hanstrom were very helpful and professional in trying to solve the issue. With a failed attempt to fix it followin... See more

I bought a Hanstrom 3 in 1 boiling water tap in January 2024. It worked well up until a couple of weeks ago, when the boiler stopped working. After a lengthy discussion with the supplier (Verana), a... See more

Had our tap for 12 months now. No major issues and a very nice design / good boiling tap function. Excellent customer service - had needed advice twice regarding spring in tap and descaling tank. Very... See more

Somehow I managed to order the wrong 3-in-1 tap!! However when I phoned and explained the problem Verona were very helpful [as was DPD, by the way] and the return went smoothly. When I received an em... See more

I contacted Hanstrom via their online contact form. In all honesty, I thought it would fall into a blackhole and i'd need to follow up with a phone call. Hanstrom customer care responded within hours... See more

Absolutely delighted with this boiling water tap. The brushed gold finish has a premium feel and adds a touch of class to the kitchen. It stands out for all the right reasons. We went with this bra... See more

Customer service has been excellent. We recently bought one of their 3-1 hot taps and have been very pleased with it so far. We had a slight issue that the mixer handle was too long, after a bodged... See more

Awful. The epitome of buy cheap, buy twice. I only wish I read the reviews prior to selecting this product. After roughly 7 months use, the boiler packed in. As the product was just out of warranty (w... See more

Absolutely delighted with my Hanstrom 4-in-1 tap! The build quality is outstanding—solid, sleek, and clearly made to last. It looks great in the kitchen and feels premium in every way. The install... See more

The team helped me to diagnose the issue but due to the electrical fault we were unable to get it fixed. Although we were out of our warranty period, they have offered me a replacement unit at no cost... See more

Delighted with the customer care. I had a small issue with the boiler, and the team bent over backwards to help me. We love our hot water tap, it has been a game changer in our new kitchen, and everyo... See more

Having had a fault with our boiling water tap around the time the warranty expired I was exasperated trying to sort this out. I have to say, once I managed to get hold of actual people in Customer ser... See more

The tap we purchased (Hanstrom 3-in-1 Flex Touch Instant Boiling Water Tap - Brushed Gold) because we wanted both the instant boiling water and a flexible hose for the regular water tap. We are please... See more

Disappointed. Boiler unit failed after a year. Customer services were unable to help other than 1/ Sell me a new boiler with a thirty pound discount; 2/ Recommend I purchase four of their filters a ye... See more

The product (3 in 1 hot tap) looks great at the start, it comes in a fancy box but the reality is that they are not built to last. The tap started to discolour from bronze to silver after a year and... See more

Cheap alternative to quooker. About 10 months in the unit stopped working and the customer service was appalling to say the least. They will blame you for the faulty machine until you buy a new unit f... See more

Installed a Hanstrom 4 in 1 tap in Feb 2024 and raved about it to all my friends. Changed water filters as required and have a water softener. March this year the boiler failed on me, just not... See more

I recently sent a complaint to this company on the peeling of my Rose gold tap. The tap is out of warranty, but without question they acknowledged the issue of this colour and immediately sent me a r... See more

Customer service is excellent. The boiler for my 3 in 1 tap stopped working. My email to the help team was answered immediately, with detailed step by step instructions on possible causes and fixes... See more

Had a change and a quality issue with a tap, ran through and tried to resolve the issue, they were helpful with attempts to solve but ultimately it had to be swapped out which they processed. Support... See more

I consider their customer service to be one of the best ever. Every time I contacted them, they replied promptly. Whenever I had a problem, they provided accurate and effective instructions to solve... See more

I bought a hot water tap and boiler from Hanstrom. There were some issues with both but Hanstrom customer service sorted out the problems immediately and send me replacements. I have been very impres... See more

Came across company via and ad and don't normally deal with sponsored ads but on this occasion i was pleasantly surpisred both on the quality of product and service. Item arrived promptly and was easy... See more

Love our hot water tap, wouldn’t want to be without it now. Small boiler issue resolved with excellent customer service from Ahmed.

Bought a tap 14 months ago and unfortunately recently discovered a fault. Ahmed was quick to rectify the problem for us and has issued a replacement. Great service and company all round.

Great customer service. I reported an issue I had and the response was same day. Replacement item was sent out under warranty, can't fult them

Bought 3-in-1 handstrom tap which we are very happy with, small issue with boiler, wrote to help team quick response all sorted. Thank you for sorting

Delighted with the Hanstrom 4-in-1 hot water tap (brushed gold). Not only is it aesthetically pleasing and a stylish addition to my kitchen, but the build quality is also outstanding – it feels... See more

One month out of warranty my boiling tap developed a fault. Wouldn't stop running after switching it off - boiling water continued to pour into the sink, which was frankly dangerous. Sent video to cus... See more

Bought a 3 in 1 tap in Feb '24, installed with our brand new kitchen in April '24. Has worked faultlessly for 18 months, filters changed on time according to the manual but the boiler has failed 6... See more

Terrible company, avoid at all costs! I have the same issue as many other customers, the water tanks fail and the company do not want to offer a replacement only a discount on a new tank. £150 ev... See more

We have had a hanstrom 3 in 1 black tap for 3 years and its been fine but recently the boiler unit under the sink started leaking....customer service only solution for us was to buy a new unit for sam... See more

Fine until it wasn't. All seemed okay until just after the warranty ended (funny that!). The heating mechanism stopped working entirely. They told me to replace the filter initially, which led to f... See more

Brilliant product can’t fault it! Highly recommend. I went for the 3-1 swan boiler tap. Easy to install and gives your kitchen that luxury finish.

We install in brand new Kitchen within 3 month filter change came which we hardly used, we changed filter and now our tank is not working. Ringing manufactered told usnto descale the tank. Their custo... See more

This company supplied faulty goods and has consistently failed to reimburse me despite receiving the goods back and promising to do so. I have now instigated a section 75 claim via my credit card prov... See more

My review is for separate things: 1. The boiler, it lasted just about 18 months, and then I had to replace it. Getting any support on the matter before having to buy a new one was non-existent. 2. Cus... See more

Hot Water boiler failed after 14months which is poor for a unit that costs this much. I was initially offered a replacement for £119, but other reviews with the same issue, said free replacements wer... See more

Slight problem with first unit sent. The customer care was excellent and a new one has been dispatched. Very satisfied.

Really lovely looking tap but hanstromtaps have failed in customer service. They provided inadequate care instructions for the boiler which has resulted in the boiler becoming unusable after 13 months... See more

This company has various different brand names that they sell the same taps through. Whilst we received no instructions or information that we should descale the product when it broke less than 18 mon... See more

Having spoken to quite a few friends about buying a boiling tap quite a few mentioned Hanstrom we are very happy that we decided to finally buy a4:1 tap it looks beautiful and is a brilliant boiling t... See more

Bad quality product, boiler broke within less than 2 years of purchase despite regularly changing the filter. Please check these reviews as I can see many others have had the same experience. W... See more

My 3 in 1 hot tap has stopped working within 2 years of purchasing it. I am extremely disappointed by the lack of durability and the company’s only solution is to pay £119 for a new unit. Why would I... See more

Very poor customer service. We had a Fohen tap that leaked, and Fohen replaced it free of charge twice. Clearly not a very good product as it started leaking again and so I contacted Fohen to be tol... See more