Nice marketing- but the advertised sustainability of those condoms should not come at the detriment of their first and foremost function: safety. They are very tight and keep breaking. Sorry, with t... See more
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See what reviewers are saying
The team are so passionate about the products and focused on personal pleasure. The products are so lux and such a joy to use on my own and with my partner. The lube, condoms and Cindy allow for fun l... See more
HANX Libido lift. Only tried one sachet, mixed with Lemonade taste okay, but very grainy. Had absolutely no effect whatsoever 😕 Woke up the next morning with an horrendous headache and feeli... See more
Company replied
Unbelievable! What an incredible difference these little satchets make. 30 years of anti depressants made me feel chemically castrated then these little beauties came into my life. My partner was... See more
Company replied
Company details
Written by the company
We think it’s time to properly join the dots of our major health milestones - hormones, stretch marks, hot flashes and all. Wherever you're at, we’re here to help you have a happy, healthy life.
Contact info
London, United Kingdom
- Hello@hanx.co.uk
- hanxofficial.com
3.2
Average
933 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bye Bye Cindy :(
It is less than a year I bought Cindy and it stopped working last week. I read on TrustPilot that this is a frequent malfunction. Not sure if I should buy a new one or change brand. Just an honest feedback.
22 November 2024
Unprompted review
Reply from HANX
Hi Carla,
Thanks for your recent feedback, its a shame to read your Cindy has stopped working. Please contact our customer service team at hello@hanx.co.uk and one of the team will be happy to assist.
Best,
Team Hanx
Libido Lift
My initial parcel from my monthly subscription of libido lift got lost in the post, the girls at HANX went out of their way to ensure another was despatched as soon as possible. Love this product to help with getting a little in the mood with a peach flavoured alcohol free cocktail- highly recommend :-)
7 November 2024
Unprompted review
Reply from HANX
Hi Sharon,
Thank you for your recent 5* review of HANX Libido Lift- and so pleased to see our team supported you with a suitable resolution.
We are truly grateful for customer feedback like yours, it really helps us to win over new hearts and minds!
All our best,
Team Hanx
First class products and service
HANX is not only an excellent, female led brand and product, but the customer service is truly outstanding. They really do CARE about their community, and this personal touch (pardon the pun) matters greatly in the times we live in. They have become my 'go to' for my many girlfriend's birthdays and they are each loving their Cindy ('and so much better than a scented candle and bottle of gin as a gift!') ❤️
7 November 2024
Unprompted review
Reply from HANX
Hi LT,
Thank you for your recent 5* review of HANX! We are truly grateful for customer feedback like yours, it really helps us to win over new hearts and minds!
All our best,
Team Hanx
Worst Customer Experience, Gutted
Heard a lot of good things about this brand but my experience has been nothing short of underwhelming and I’m still without my products 10 days after ordering. A tracking number was sent but the parcel has still not been picked up.
The worst part of the experience has been the customer care / lack of. 3 emails sent in the last 8 days and no response just an automatic email saying we are a small team and will get back to you within 3 working days. I am incredibly understanding of brands when they are a small team, as long as this isn’t used as an excuse to decrease customer care. It is incredibly frustrating when a brand present themselves as caring when it’s not backed up with actions.
My only option now is to create a chargeback with the bank as I’ve not received my products and I’m unable to speak to anyone in the team.
Fingers crossed this is an isolated issue, or this enlightens people before purchasing if customer support is a factor in their decisions
3 October 2024
Unprompted review
Reply from HANX
Hi Owen,
Thanks for your recent customer experience feedback, we really missed the mark here.
I understand Olivia has been in touch with you directly last week to offer support and a resolution with your recent order replacement and refund, but do reach out to us if you need anything else to support.
Best,
Team Hanx
Cindy is great while it lasts
Cindy is great while it lasts but not longer than 6 months. I've changed 2 so far with the same problem. They stop working after 6 months. Same happened with a friend's. She's changed 2 but had the same problem after less than 6 months.
3 October 2024
Unprompted review
Reply from HANX
Hi Oana,
Thank you for your recent feedback- this is not the experience we strive for at HANX.
Whilst all of our products are subject to rigorous testing prior to launch, we do realise that with an electrical product such as this one each individual can have a different experience.
Do reach out to us at hello@hanx.co.uk if you would like further assistance with your order.
Best,
Team Hanx
Tried once, never again
Today was our first time ever trying out the large ultra-thin condoms, bought because of their vegan branding. And then it also became our first condom we’ve had to break on us. Literally the first one from the box too. So anyway were spending £30 on plan b tomorrow, £11 down the drain on these since we’re obviously binning them not trusting the rest or brand ever again; hopefully no pregnancy caused due to this shoddy product
Do not buy this item, it cannot be trusted, just stick with durex who we’ve never had any issues with
1 October 2024
Unprompted review
Reply from HANX
Hi there,
Thank you for getting in touch. We are so sorry to hear of your recent experience with HANX and the stress caused of the condom breaking.
As a medical device our condoms are CE certified and undergo rigorous testing to achieve this certification. Whilst it is rare, as latex condoms (regardless of brand) are made from a natural material they can from time to time, split under different circumstances. It’s possible that the size of our condoms isn’t compatible with the condom wearing partner.
If you would like any further support with your recent purchase, please email our team at Hello@hanx.co.uk quoting TP and our team will be in touch.
Best,
Team Hanx
Omg sorry but what an absolute…
Omg sorry but what an absolute gadget.....im in heaven 💕💕
27 September 2024
Unprompted review
Reply from HANX
Hi Leza,
Thank you for your recent 5* review of HANX products! We are truly grateful for customer feedback like yours, it really helps us to win over new hearts and minds!
All our best,
Team Hanx
Cindy is too intense
Cindy is too intense. Not pleasant. No way to turn down the intensity. A disappointment.
1 September 2024
Unprompted review
Reply from HANX
Hi Anna,
Thank you for sharing your recent feedback.
Whilst all of our products are subject to rigorous testing prior to launch, we do realise that with a product such as this one, each individual can have a different experience.
Cindy has 10 different frequencies of suction and vibration, for ultimate choice and discretion. Please contact our customer services team at Hello@hanx.co.uk quoting TP, if you need further assistance with your order.
Best,
Team Hanx
Weight loss injections with Hanx
I’ve started Mounjaro with Hanx and am now 2 weeks in.
I’m now a massive advocate for this treatment it’s been so easy to do in terms of the injections themselves and it’s completely transformed my poor eating habits.
I’m still eating meals but I’ve completely stopped scoffing snacks and that’s always been my biggest weakness. I’m down 3kg in 2 weeks and have been to the gym almost every day - I’ve found I’m a lot less lethargic.
Huge recommendation.
4 September 2024
Unprompted review
Reply from HANX
Hi Richard,
Thank you for your recent 5* review of the HANX Weight Management Programme.
We are truly grateful for customer feedback such as yours, it really helps us to win over new hearts and minds!
All our best,
Team Hanx
The condoms are great
The condoms are great, my partner is no longer chosing to use hormonal contraception due to the adverse effect it has on her physical and mental wellbeing. So we are now using hanx as our contraception of choice. We ran out the other day and used a different natural feel brand that was in the back of the drawer, it felt like stroking a cat in marigolds in comparison. Great to be reminded how great these condoms are.
29 August 2024
Unprompted review
Reply from HANX
Thank you for your recent 5* review of HANX products! We are so pleased our products are working for you and your partner. We’ve developed our condoms to be as natural as possible, with no harsh chemicals.
All our best,
Team Hanx
Reply from HANX
Hi Mrs D,
Sorry to hear about your recent product experience. We're really committed to helping you get the most out of this product and get the results you're looking for.
We'd love to follow up with you, please drop us a line at hello@hanx.co.uk and our team will look into this for you.
Thanks,
Team Hanx
I'm too big :(
These are tiny! I think dimensions on the website are wrong, I bought a 30 pack of regular sized ones, and had to give them away on account of them not fitting and not wanting them to go to waste.
31 July 2024
Reply from HANX
Hi P,
Sorry to hear our condoms were not for you.
We'd love to follow up with you, please drop us a line at hello@hanx.co.uk and our team will look into this for you.
Thanks,
Team Hanx
Reply from HANX
Hi Jacqui,
Thank you for your recent 5* review of HANX products! We are truly grateful for customer feedback, it really helps us to win over new hearts and minds!
All our best,
Team Hanx
Excellent products
Excellent products! I love the condoms and the lub. Cindy is an amazing toy too!!! I also enjoy their comms, so fun and empowering!
26 July 2024
Unprompted review
Reply from HANX
Hey Nohe,
Thank you for your recent 5* review of HANX products! We are truly grateful for customer feedback, it really helps us to win over new hearts and minds!
All our best,
Team Hanx
Excellent customer service
Excellent customer service
Quick dispatch and delivery
Top quality products that we will continue to use
15 July 2024
Reply from HANX
Thank you for your recent 5* customer order experience review! We are truly grateful for customer feedback, it really helps us to win over new hearts and minds!
All our best,
Team Hanx
My Cindy only lasted 6 months and while…
My Cindy only lasted 6 months and while HANX agreed it had a 12 months guarantee no real effort was made to replace it.
8 July 2024
Reply from HANX
Hi Christine,
Thank you for your message, and your feedback - this is not the experience we strive for at HANX.
Our customer love team have contacted you directly to support with a suitable resolution.
Thanks,
Team Hanx
Reply from HANX
Hi FL,
Thank you for your message, I hope you are well.
Sorry to hear about your recent delivery experience. I understand from the tracking information that the courier is having some trouble delivering your order.
Olivia has reached out to you directly to support with rectifying this asap for you.
Best,
Team Hanx
Yet another condom company that only…
Yet another condom company that only cares about making a product for profit and not something healthy for womens bodies. I am not about to put something inside of me that smells like washing powder. Why make anything scented that is going into an area of the body that is HIGHLY absorbent and delicate? Waste of my money, thanks.
14 June 2024
Reply from HANX
Hi Rebecca,
Thanks for your recent feedback, I'm sorry to hear that you haven't been satisfied with your experience so far. All HANX products include the product formulation on our website to support our customers when purchasing.
If you would like any further support with your recent order, please reach out to us at hello@hanx.co.uk quoting your order number.
All our best,
Team Hanx
Best johnnies, best lube, best clitoral suction devices.
Navigating the website is easy, products are the best quality, priced well, won’t buy anything other than this brand now.
27 May 2024
Reply from HANX
Hi Chris,
Thank you for your recent 5* order experience review! We are so pleased HANX products are working for you.
All our best,
Team Hanx
I do think they help
I do think they help
I’m not sure if it’s in my head but I’m sure my heart rate goes up
;)
10 June 2024
Unprompted review
Reply from HANX
Thank you for your recent 5* review! We are so pleased HANX products are working for you.
All our best,
Team Hanx
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