Nice marketing- but the advertised sustainability of those condoms should not come at the detriment of their first and foremost function: safety. They are very tight and keep breaking. Sorry, with t... See more
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The team are so passionate about the products and focused on personal pleasure. The products are so lux and such a joy to use on my own and with my partner. The lube, condoms and Cindy allow for fun l... See more
HANX Libido lift. Only tried one sachet, mixed with Lemonade taste okay, but very grainy. Had absolutely no effect whatsoever 😕 Woke up the next morning with an horrendous headache and feeli... See more
Company replied
Unbelievable! What an incredible difference these little satchets make. 30 years of anti depressants made me feel chemically castrated then these little beauties came into my life. My partner was... See more
Company replied
Company details
Written by the company
We think it’s time to properly join the dots of our major health milestones - hormones, stretch marks, hot flashes and all. Wherever you're at, we’re here to help you have a happy, healthy life.
Contact info
London, United Kingdom
- Hello@hanx.co.uk
- hanxofficial.com
3.2
Average
933 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Holy h3ll I was not expecting that
Holy h3ll I was not expecting that. I was a little sceptical as to how good it would be be wow.
Due to perimenopause, medication and stresses of life the big o can be difficult to get to by Cindy didn't waste my time and I shocked by how fast it all happened
6 June 2024
Unprompted review
Reply from HANX
Hi Charlotte,
Thank you for your incredible 5* review! We are so pleased HANX products are working for you.
All our best,
Team Hanx
Best condoms I have found
Best condoms I have found, really comfortable. Had a problem with the libido lift powder but they sent me some new sachets straight away 😁
4 June 2024
Unprompted review
Reply from HANX
Hi Emily,
Thank you for your recent 5* review! So glad our customer delight team were able to support and resolve your recent order query.
All our best,
Team Hanx
Reply from HANX
Hi Joey,
Thank you for your recent 5* review! We are so pleased HANX products are working for you and your partner.
All our best,
Team Hanx
Best condoms
Gentlemen friend says they’re just great and making more attempt at eco friendlyness
13 May 2024
Reply from HANX
Hi Samantha,
Thank you for your recent 5* review! We are so pleased HANX products are working for you.
All our best,
Team Hanx
The Lube dries out within a minute and…
The Lube dries out within a minute and makes it all sticky. Contacted support after the first use as I like a refund but had no resolution. I wanted vegan and to support a women's -owned business but unfortunately, it was disappointing. I they changed the recipe would be willing to try out again for the reasons stated above but at this point no no from me
22 May 2024
Unprompted review
Reply from HANX
Hi Juste,
Thanks for your recent review, and sorry to hear you are disappointed with your recent purchase. I understand Olivia has been in touch with you to assist with resolving your query directly.
All our best,
Team HANX
Reply from HANX
Hi Sarina,
Thank you for your recent 5* review! We are so pleased HANX products are working for you.
All our best,
Team Hanx
Positive but may need multiple doses
Nice flavour, easy to take and quite nice if mixed with fruit juice. No immediate effect for myself may be a case of keeping up the dose for longer period
7 May 2024
Reply from HANX
Hi Rhona,
Thanks for your feedback!
We're really committed to helping you get the most out of this product and get the results you're looking for.
If you would like further product information to support, please reach out to our customer delight team, quoting TP and your order number to Hello@hanx.co.uk.
All our best,
Team HANX
Reply from HANX
Hi Luisa,
Thank you for your recent 5* review! We are so pleased HANX products are working for you.
All our best,
Team Hanx
Amazing customer care
Hello,
This is an amazing company, with high quality products and incredible responsive customer service.thank you to Olivia who was so good at sorting a problem really quickly.
13 May 2024
Unprompted review
Reply from HANX
Hi Elizabeth,
Thank you for your recent 5* review!
We are so pleased HANX products are working for you. As a small female-founded business, it really helps us to win over new hearts and minds.
All our best,
Team Hanx
What a brand, what a toy
I had used HANX before to buy condoms but when I saw an email about their suction toy, I was intrigued. I’ve always been apprehensive but on this journey of self love I wanted to give it a go. And let me tell you, it’s the best toy I’ve ever bought. What was also massively appreciated was the extra articles on how to enjoy time with yourself and breathing. I’ve never felt more empowered and sexy and I’m so grateful
14 April 2024
Reply from HANX
Hi Emily,
Thank you for your recent 5* review!
We are so pleased HANX products are working for you. As a small female-founded business, it really helps us to win over new hearts and minds.
All our best,
Team Hanx
Good Service and quick delivery
7 April 2024
Reply from HANX
Hi Wiskers,
Thank you for your recent 5* review!
We are so pleased HANX products are working for you. As a small female-founded business, it really helps us to win over new hearts and minds.
All our best,
Team Hanx
Customer service does not exist
Condoms are good and have not broke or caused any reactions, but customer service have not been replying to my emails for some reason regarding a missing delivery
Update 1: I have emailed again, along with the other 2 emails. Order number #56700
Update 2: Changing my review from 3 stars to 1 star as the lack of replies is so frustrating. I initially emailed 17/04/24 and did not get a response, so emailed again 23/04 and again, no response. I then wrote this review and got a response to it on here 30/04 advising me to email them again. I did so and put “TP” in the subject like they asked. I got a response the same day saying they would like to send a replacement with express delivery and to confirm they have the right address. I replied the same day confirming the address is correct and its been crickets since. I emailed again 07/05/24 to say I’ve had no confirmation to say its been despatched or anything and of course no reply in the “3 working days” period they state. It is actually ridiculous at this point, this nonsense has spanned over 3 weeks and still no resolution. Bought a few times from here, but won’t be anymore.
17 April 2024
Unprompted review
Reply from HANX
Hi Lissi,
Thanks for your recent review and sorry to hear you are awaiting a reply from us. We couldn't locate a recent order query from you. Please ensure you contact us at hello@hanx.co.uk quoting TP and your order number and we will look into this ASAP.
All our best,
Team Hanx
Cracking customer service, perfect products
Amazing customer service whenever you need support with an order. Also, the quality of the products is second to none!
Made the swap from D*r3x about 5 years ago and have never looked back – and my lady garden has thanked me for it ever since.
24 April 2024
Unprompted review
Reply from HANX
Hi CJ,
Thank you for your recent 5* review!
We are so pleased HANX products are working for you. As a small female-founded business, it really helps us to win over new hearts and minds.
All our best,
Team Hanx
On a contraception pill subscription…
On a contraception pill subscription but on more than one occasion they didn't turn up so had to chase up. Really unreliable which is very disappointing
22 April 2024
Unprompted review
Reply from HANX
Hi Rachel,
Thanks for getting in touch, I'm sorry to hear that you haven't been satisfied with your experience so far.
If you would like further support with your recent order, please reach out to us at hello@hanx.co.uk quoting your order number.
All our best,
Team Hanx
Outstanding products and service
I cannot recommend HANX highly enough. They make taking care of your sexual health easy and empowering. Their products are beautifully designed and packaged. Their customer service, if you need any assistance, is excellent. Absolutely worth it!
PS if you’re considering buying Cindy, you should do so immediately - life changing.
25 March 2024
Reply from HANX
Hi Sarah,
Thank you for your recent 5* review!
We are so pleased HANX products are working for you. As a small female-founded business, it really helps us to win over new hearts and minds.
All our best,
Team Hanx
Good condoms for sensitive skin
Good condoms for sensitive skin, minimal smell, good thin feel
21 March 2024
Reply from HANX
Hi H,
Thank you for your recent 5* review!
We are so pleased HANX products are working for you. As a small female-founded business, it really helps us to win over new hearts and minds.
All our best,
Team Hanx
Reply from HANX
Hi Leo,
Thank you for getting in touch.
Regarding your experience, we want to emphasise that HANX condoms undergo rigorous testing, and are certified with the CE mark, which means they conform to European health and safety standards, plus FDA approval in the US.
Whilst splitting is rare, it is recognised as an occasional occurrence under international regulations, which reflect that as condoms can from time to time, split or break under different circumstances as they are made from a natural material, latex.
Please contact us at hello@hanx.co.uk for support with your recent purchase.
All our best,
Team Hanx
Really great post partum supplements…
i started taking the supplements post partum and love them! Just what I need post baby! Thank you
11 April 2024
Unprompted review
Reply from HANX
Hey Jen,
Thank you for your recent 5* review! We are so pleased HANX products are working for you.
All our best,
Team Hanx
Reply from HANX
Hey Theo,
Thank you for your recent 5* review! We are so pleased HANX products are working for you.
All our best,
Team Hanx
Waste of money did nothing
Did absolutely nothing it was like having a drink of water I even took two
27 March 2024
Reply from HANX
Hi Ursula,
Thanks for getting in touch and for giving our new Libido Lift a go.
I'm sorry to hear that you haven't been satisfied with your experience so far.
If you would like further support with your recent order, please reach out to us at hello@hanx.co.uk quoting your order number, as our team are on hand to share further product information that may be of assistance.
All our best,
Team Hanx
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