Happy Poppy 

This is not a UK based company. The sizing guide for dog coats is totally misleading. If you make a mistake they will not offer a full refund unless you send it back to China. They give 20% to keep product which is pointless as the sizing is ridiculous. Waste of time and money. Avoid at all
Costs.

To my surprise (since having read the reviews on here only after placing my order) I am pleased to say the grooming gloves ordered arrived today and they are just as described. They are excellent, being effective and good quality, and the groomed hair removes from the gloves just as easily as suggested in the website promotion.

I am only limiting my rating to 4 stars out of 5 because, firstly, I was not expecting to have to wait for the order to be shipped in from outside the country, and, secondly, because I did not receive a personal response to my email enquiry to their customer services.

Total time between order and delivery was 10 days, which, under the circumstances of delivery from abroad, was actually quite good I felt. However, this was initially a worry because I had been led to believe from the website that the gloves were in stock in the U.K., so would arrive within a few days.

I would definitely consider buying from Happy Poppy again, although I would have in mind a potential long wait for delivery.

There should be negative 10 and it would still be too high for this company... agree with everyone else and they do not publish realistic feedback. Ie true reviews of how dire and rubbish the products are.

No customer service. Ignores correspondence.

Sent me the cat ball x2 ordered 2x Dog unless as much use as a Ash tray on a motor bike warning don't not buy China company and you can't get in touch with them also will not work ....

Beware - shipping time is often longer than quoted and if you need to return you have to arrange and pay for shipping to China. Premium UK retail price point while offering slow delivery and high-friction, costly and inconvenient returns.
AVOID

If I could give 0 I would. Do not order from these scammers. Products are rubbish and they will not cancel your order or give you a refund as do not adhere to any of their policies. Still trying to get my money back for a product I accidently purchased. They lie to Paypal and the products will cause harm to your pets.

We purchased a coat for our Great Dane, apparently 6XL. When it eventually came, it was so small, it wouldn't fit a labrador! We tried to send it back for a refund, but it was going to cost £20 to send back to China! We are now going to sell it, as it was too expensive to send back!

This company is not based in the UK as it proclaims to be. I have been waiting for a delivery which hasn't moved for 6 days. I keep getting reassuring emails saying they are keeping and eye on it and today an email offering money off my next order.
I have requested a refund, I doubt I will see this or the item.
Don't waste your time or money.

You better look elsewhere. This company pretends to be based in the UK charging UK prices while shipping out of China. And when you want to return the goods they using argument like environmental impact of your return postage or offering you discount to spend in their shop to wait another almost a month for your delivery. Won’t buy again definitely

Do not waste your money. They advertise as in the UK but are based in China and they even use a different UK company address in case for returns but it doesn't exist. If you are lucky to actually receive an order 4 weeks later it isn't what you ordered and they won't accept returns or give a refund. I know of 2 other people this also happened to. Please be aware.

They do not make it clear these items are shipped from Hong Kong and therefore take 14 days to arrive. Therefore all returns need to be sent back to Hong Kong. I will not use this place again.

Ordered a double extendable lead. Really poor quality when it arrived. First use ,the lock mechanism jammed. I reported this to the company via the chat bot as there is no other way. I wanted to return it and asked for info to do this. They wanted videos, which i tried to send,but their chat bot mechanism wouldnt accept the very short video,i also tried on email. Absolutely dreadful. If it had been cheap i would have expected it not tk be good; but it was expensive and is absolutely dreadful. Company are very unhelpful too.

The items are fine but they have misrepresented themselves as a UK company they aren’t! My goods came from Hong Kong and how can I return these items now? You have to email them and their refund process doesn’t seem easy at all. Misrepresented as a UK company when they are not.

Ordered online a selection of toys for the cats, after a stressful wait they have all arrived, one is broken one is for a child over 6 and another cats not interested in only one item worth keeping but an expensive lesson learnt, the company is not in the UK either Korea or Taiwan, I regret ordering from them and will go through my bank to get a refund hopefully.
UPDATE
Been offered a 20% discount and I can keep the items, they cost me £32.80, one is broken the other suitable for children over 6 not cats, no mention of postage costs which I assume is for me to pay, I have forwarded all the information on to my bank and hope they will be able to obtain a full refund, the two items I did keep only one is being used the other dumped, neither though worth the money, avoid this company, wish I had.
UPDATED 30/1/2026 My bank are refunding the £32.80 whilst they investigate, happy with that outcome and hope others will try to get their money back, awful experience from this company.

Nearly £40 to return items as its based in China.

Ordered item 16th December
Tracking updated on 20th December. A month on (January 16th 2026) and the tracking page has mysteriously disappeared and still no item delivered.

Item advertised for puppy / dog. Arrived in packaging claiming for cats. It would be dangerous for dogs, item us too small easily chewed and chocked on. Asked for refund, told to send item back recorded delivery to China. Will cast me more to do that than right off this poor purchase. Don't be conned like me.

Ordered a cat scratch house on the 3rd of January. I’ve been emailing them and even contacted them via Instagram because the item still hasn’t arrived. However, I have received a strange package containing books and clothing that I never ordered. I’d avoid this company, as they’ve given me too many red flags. It also says happy-poppy.uk, but they aren’t based in the UK.

The website is a scam and should be shut down immediately! I was under the impression that it's uk based and ordered some cat toys. One is faulty and clearly poor quality Chinese made tat that costs pennies on Temu. I sent them a message and never got a reply. Not worth the hassle for a small item to take this any further. Please be warned that this rubbish is sent from Hong Kong. Avoid!!!!