Ordered a few cds on 7th oct, supposedly shipped on 9th to "happy-post". Arrived at their platform. It's 28th today; impossible to contact seller, neither phone nor email. Happy-post can't seem to loc... See more
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The parcel I sent to Canada was received exactly 20 days after I sent it. There was just a wrongly worded message for the suivi from France which resulted to us being confused why only after 3-4 days,... See more
Company replied
Just sent a package to Australia. Royal Mail wanted double the price that Happy Post charged. Did have a technical hitch being unable to print off labels but that was my error, due to Australian post... See more
Company replied
I use happy post quite often for international shipments. I've had never issues. They are most of the times cheaper than standard post which makes it my first choice when shipping international. It ta... See more
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Company details
About Happy-Post
Written by the company
🇫🇷: Happy-Post a été conçu pour vous : particuliers, E-commerçants, PME et TPE.
Vous envoyez des colis à l’international mais aussi en France et choisir le bon transporteur est important ?
Happy-Post est une plateforme d’expédition en ligne, vous permettant d’accéder à la plus large variété de services dont vous avez besoin pour livrer vos colis dans le monde entier.
Avec Happy-Post, vous bénéficiez du meilleur tarif ; nous gérons la prise en charge des colis et la livraison jusqu’à votre destinataire.
🇬🇧: Happy-Post is a pick-up and delivery service that assists e-merchants, private individuals and small businesses in their parcel shipments in the UK and abroad thanks to a simple, fast, secure and cost-effective solution.
Happy-Post is a brand of the international logistics company, Landmark Global. Part of the bpostgroup, Landmark Global offers a full range of delivery services worldwide at very competitive prices thanks to a powerful network of international partnerships with transport and logistics specialists, delivery drivers and parcel carriers who are experts in the sector.
Site français
UK Website
Contact info
110 bis Avenue du Général Leclerc, 93500, Pantin, France
- serviceclient@happy-post.com
- happy-post.com
4.1
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Improvements to parcel handling
No. 971128
Tracking number: 28669270
The cardboard box containing the above parcel was badly dented and deformed,
with holes in it that had been patched up with tape.
It had been handled extremely poorly. Around five items, which had been carefully packed, were damaged. I request that staff receive training on the handling of parcels and that improvements be made in this regard.
13 July 2026
Reply from Happy-Post
Hello,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about the condition in which your parcel arrived.
We understand how disappointing it is to receive a damaged package, especially when the contents were carefully packed. Please accept our sincere apologies for the inconvenience caused.
Your comments regarding parcel handling have been noted and will be shared with the relevant teams and our transport partners. Feedback like yours is important and helps us continue improving the quality of our service.
Kind regards,
The Happy-Post Team
Reply from Happy-Post
Hello Mykhailo,
Thank you very much for your kind feedback!
We're delighted to hear that you found our service fast, affordable, and reliable. Your satisfaction means a lot to us.
Have a great day,
The Happy-Post Team
Happy Post is one of the cheapest…
Happy Post is one of the cheapest methods to send to the USA from Europe, and while a bit slow, it is reliable, and the tracking is excellent.
6 July 2026
Reply from Happy-Post
Hello Carol-Ann,
Thank you very much for your feedback.
We're delighted that you appreciate our competitive rates, reliability, and detailed tracking. We also take note of your comment regarding the delivery time to the USA and are continuously working to optimize our transit times.
Thank you for your trust, and we look forward to shipping with you again.
Best regards,
The Happy-Post Team
Don't look anywhere else....use Happy Post!
As always....a fantastic,reliable, fast service. Highly recommend!
6 July 2026
Reply from Happy-Post
Hello,
Thank you very much for your wonderful feedback.
We’re delighted to hear that you continue to find Happy-Post reliable, fast and efficient.
Thank you for your recommendation and continued trust.
Have a great day,
The Happy-Post Team
First Time Using, First Class Service
First Time Using, First Class Service
Easy to use, tracking was great, Price was competitive with other delivery services. Kept me updated with every step of the delivery.
Thank you and will use you again........
1 July 2026
Unprompted review
Reply from Happy-Post
Hello Linda,
Thank you very much for your kind feedback.
We're delighted that your first experience with Happy-Post was such a positive one. It's great to hear that you found our service easy to use, appreciated the detailed tracking, and found our prices competitive.
We look forward to helping you with your next shipment!
Have a great day,
The Happy-Post Team
Reply from Happy-Post
Hello,
Thank you very much for your feedback.
We’re delighted to hear that you appreciated the fast delivery and our competitive prices.
Have a great day,
The Happy-Post Team
No label generating!!
I'm urgently trying to send my parcel, they have taken the money but not generating my label it just says "an error occured while generating the label, it will be available when the issue is resolved" it's unacceptable when I need to get this parcel out today and I've no idea if or when this will be resolved. It feels like a scam and I really no not recommend this company
18 June 2026
Unprompted review
Reply from Happy-Post
Hello Hollie,
We are truly sorry for the stress and inconvenience caused by the delay in generating your label.
We understand how frustrating it must have been to place an order, be charged, and then not be able to access the label immediately due to a technical error. This is not the experience we want our customers to have.
Our team checked your order as soon as possible, and the label was made available on your Happy-Post account (downloadable from the “My Orders” section).
We also apologise for the confusion caused by the automated email you received while the label was not yet accessible.
Please accept our apologies again for the delay and for the lack of clear information while the issue was being resolved.
Best regards,
The Happy-Post Team
Lousy-Post
Lousy-Post. There is nothing happy about it. They just lost my book.
18 June 2026
Unprompted review
Reply from Happy-Post
Hello,
We are sorry to hear that your parcel has not yet been located and we understand your frustration.
According to the information available, this parcel appears to be linked to an order placed with a seller. As the recipient, we unfortunately do not have access to all the contractual and shipping details required to open or manage a claim directly on your behalf.
For this reason, we invite you to contact the seller again, as they are the sender of the parcel and the party able to initiate the necessary investigation with the carrier or logistics provider.
We understand that this situation is disappointing, especially for an item you were expecting, and we are sorry for the inconvenience caused.
Best regards,
The Happy-Post Team
Trusted delivery service
16 June 2026
Reply from Happy-Post
Hello Aleksandra,
Thank you for your feedback.
We’re delighted to hear that you consider Happy-Post a trusted delivery service. Providing reliable and efficient shipping solutions is exactly what we strive for every day.
Have a great day,
The Happy-Post Team
Good service at a very reasonable price
Easy to use and reasonable prices for sending parcels internationally
2 June 2026
Reply from Happy-Post
Hello Amanda,
Thank you very much for your feedback.
We’re delighted to hear that you found our service easy to use and that our international shipping rates met your expectations.
Have a great day,
The Happy-Post Team
Rapide, simple et efficace
20 May 2026
Reply from Happy-Post
Bonjour Rose,
Merci pour votre retour.
Nous sommes ravis que notre service vous ait paru rapide, simple et efficace.
Bonne journée,
L'équipe Happy-Post
The parcel I sent to Canada was…
The parcel I sent to Canada was received exactly 20 days after I sent it. There was just a wrongly worded message for the suivi from France which resulted to us being confused why only after 3-4 days, the parcel has reached the "destinataire" when in fact it meant the Belgium hub and not Canada. I can recommend Happy Post.
5 May 2026
Reply from Happy-Post
Hello Cristina,
Thank you for your feedback.
We’re glad to hear that your parcel arrived safely in Canada and within a reasonable timeframe. We also take note of your comment regarding the tracking message.
Your feedback is valuable and helps us improve clarity for future shipments.
Have a great day,
The Happy-Post Team
Happy Post Happy Client
I used Happy Post to send my son a Birthday Present who lives in Cambodia absolutely I have no hesitation to use them on a regular basis.
Very reasonably priced and excellent communication regarding tracking the parcel from France to Cambodia.
I have recommended this company already to friends & family .
5 May 2026
Reply from Happy-Post
Hello Gillian,
Thank you very much for your message.
We’re delighted to hear that your son’s birthday parcel arrived safely in Cambodia and that you were satisfied with the pricing and tracking communication.
We truly appreciate your recommendation to friends and family!
Wishing you a lovely day,
The Happy-Post team
Good price but quite slow
Good price but quite slow. Unless you choose the most expensive tarifs, you can't add insurance for the parcel contents.
That said, tracking is good for each stage
21 April 2026
Reply from Happy-Post
Hello Shelley,
Thank you for your feedback. We’re glad you appreciated the pricing and tracking. We also take note of your comments regarding delivery times and insurance options.
Have a nice day,
Happy Post Team
Reply from Happy-Post
Hello Sebas,
Thank you for your feedback. We’re glad you appreciated both our service and customer support.
Have a nice day,
Happy-Post Team
My parcel did not leave the UK
My parcel did not leave the UK. Tracking did not work. I was blamed, for nor filling in details correctly. Basically a scam. May work for other destinations, but not fit for purpose for sending a parcel from uk to chile.
16 February 2026
Unprompted review
Reply from Happy-Post
Hello Andrew,
We are sorry to read about your experience and understand your frustration.
From what you describe, it seems your shipment could not be processed due to incomplete or incorrect information, which may have prevented the parcel from leaving the UK. In such cases, the shipment can be blocked or returned by the carrier.
We also regret that the tracking did not provide clear information and that your experience with our support did not meet your expectations. This is not the level of service we aim to deliver.
We invite you to contact our customer service team again with your shipment reference so your case can be reviewed in detail and clarified.
Your feedback is important and helps us improve our processes and communication.
Best regards,
Happy-Post Team
Reply from Happy-Post
Hello,
Thank you for your feedback. We’re glad your delivery was on time and met your expectations without extra fees.
Have a nice day,
Happy Post Team
Customer Service is absolutely terrible
Customer Service is absolutely terrible. Happy Post lost my parcel in THEIR warehouse back in October. Over 40 emails later (mostly just fobbing me off), I have received no explanation about what has happened to my parcel and no apology. The “reimbursement “ is an insult and is far less than the value of the contents. My son is devastated at the loss of his belongings not to mention the time I have spent and the distress caused due to Happy Post’s negligence. DISGRACEFUL!
12 March 2026
Unprompted review
Reply from Happy-Post
Hello Helen,
We are truly sorry to read about your experience and understand how upsetting this situation must have been for you and your son. Losing personal belongings and going through a long process to resolve the issue can be very stressful, and we sincerely regret the frustration this has caused.
As mentioned in the exchanges with our support team, once the parcel could not be located, a formal claim procedure was initiated in order to investigate the situation. Since the shipment contained personal belongings and not purchased items, our team asked for a signed declaration on honour listing the contents and their estimated value so the claim could be officially submitted.
After receiving your declaration, the dispute was validated and the reimbursement process was initiated. Our team then requested your bank details so the transfer could be arranged and forwarded the information to the department responsible for processing the payment.
If the reimbursement has not yet appeared on your account, we kindly invite you to continue the exchange with our customer service so they can check the status of the transfer and assist you until the situation is fully resolved.
We sincerely apologize again for the inconvenience and thank you for your patience throughout this process.
Best regards,
The Happy-Post Team
66 Days of Failure and Broken Promises…
66 Days of Failure and Broken Promises - STAY AWAY! [24898694]
Happy-Post and Evri have proven to be the most incompetent shipping services. My 15kg sewing machine was sent on Dec 31st and has been missing for over 66 days.
This is not just a regular sewing machine; it is an irreplaceable vintage item that cannot be substituted or found elsewhere.
On Feb 27th, they promised a "definitive update" within 7 days. That deadline has passed, and their response is still "we are investigating." They are stalling for time while ignoring their responsibility.
I have now officially demanded full compensation, including my travel expenses to Europe to find the machine myself since they are incapable of doing so. I have also reported this to SignalConso. Do not trust this company with your valuable items. They will lose your parcel and give you nothing but excuses.
UPDATE: They are still lying. They claim the 'formal dispute' just opened, but I have a Case ID (N°579600) from FEB 22nd. They are asking for another 4 weeks after 68 days of silence. They admit the machine is 'rare' but refuse to pay the market value (£572). I have updated all these contradictions to SignalConso. Do not trust their 'standard procedures'—it's just a tactic to exhaust the customer.
31 December 2025
Unprompted review
Reply from Happy-Post
Hello,
We understand how upsetting this situation is, especially considering the importance and rarity of the sewing machine you mentioned. Losing a parcel of this nature is understandably very distressing.
As indicated in your exchanges with our customer service, a formal dispute has already been opened and the investigation is ongoing with the carrier involved. These procedures are handled through a claims commission and require their review before a final conclusion can be issued.
At this stage, our team is still awaiting the outcome of this investigation. As soon as a definitive response is received, the sender will be contacted directly regarding the next steps, including any compensation that may apply according to the established procedures.
We understand that the waiting period is difficult and regret the situation you are experiencing. Please be assured that the case remains under follow-up while the investigation continues.
Regards,
Happy Post Team
Cheap and reliable service
I use happy post quite often for international shipments. I've had never issues. They are most of the times cheaper than standard post which makes it my first choice when shipping international. It takes a bit longer to arrive, but it does.
3 March 2026
Reply from Happy-Post
Hello Ozan,
Thank you for your continued trust.
We’re pleased to be your preferred choice for international shipping. Budget services may take slightly longer, but we’re glad the balance works for you.
See you soon,
ColisExpat Team
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