Happy Drains Ltd Reviews 

362
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, often highlighting the prompt response times and efficient problem resolution. Many appreciate the professional, friendly, and helpful staff who arrive on time and clearly explain the work. Reviewers frequently mention the reasonable and transparent pricing, with the final cost matching the initial quote. However, some customers also noted that the problem was not always resolved, with blockages persisting after the service. A few other people also felt that they were charged for unsuccessful work or faced unexpected additional costs. Additionally, some reviewers mentioned a lack of thorough investigation or that new issues were inadvertently created.

What people talk about most

Service

Customers had positive experiences with service, often praising the clear communication, professionalism, and... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, professional, and... See more

Price

Customers consistently note positive experiences with price, often describing services as straightforward,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the speedy and prompt responses... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising clear communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a blocked drain & contacted Happy Drains on Sunday 11th January 2026. Arran arrived promptly on Monday 12th Jan, lovely young man, very personable & worked so hard to clear our drain, thank y... See more

Company replied

Rated 5 out of 5 stars

We needed our drains serviced, so contacted Happy Drains. The team kept me well informed on timings, and when Jordan arrived he completed the job quickly and efficiently, leaving everything clean and... See more

Company replied

Rated 5 out of 5 stars

We had an emergency issue on the weekend and a very helpful and highly professional young man called Oliver just saved us by coming late night and sorting it all out. Not only he fixed the blockage bu... See more

Company replied

Rated 5 out of 5 stars

The two people who attended were absolutely brilliant. Wessex water turned up and didn’t want to know. Dynorod waked away as did another firm. These two guys were professional and determined to resol... See more

Company replied


Company details

  1. #19 of 21 best companies in Drainage Service
  2. #3 of 3 best companies in Sewage disposal service

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

362 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(362)

251 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy Drains gives friendly service

Happy Drains gives a friendly, competent service. I am usually able to clear the drain that was blocked. On this occasion, the blockage was worse and too difficult. Happy Drains gave me a date and time, but telephoned to say they could visit sooner, which only made the service better. They came out and cleared and the drain in no time and at a reasonable price.

30 September 2025
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Reply from Happy Drains Ltd

glad we got out to you quicker and resolved the issue.

Rated 5 out of 5 stars

Excellent service

Amazing experience, very prompt with follow up call and confirmation when they would visit, on the day very skillful person who identified a number of blockages and did not leave until he was sure it was resolved.

27 October 2025
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Reply from Happy Drains Ltd

thanks for the review and kind words.

Rated 5 out of 5 stars

Great Value…

It was a good professional knowledgeable response within 24 hours,and value for money.

29 October 2025
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Reply from Happy Drains Ltd

we aim to keep our prices fair and thanks for your review

Rated 5 out of 5 stars

Excellent Service

Impressed with the quick call back to arrange an appointment date/time after my initial call.
The drainage engineer arrived within the booking window, was very polite and helpful, resolved the problem and offered good advice.
Excellent service.

24 October 2025
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Reply from Happy Drains Ltd

thanks Sandra glad we ticked all the boxes and thanks for your review

Rated 5 out of 5 stars

Prompt service

Very officiant service, prompt response, most importantly affordable for business and domestic, I have been using there since 2015

2 September 2025
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Reply from Happy Drains Ltd

we aim to keep our prices low thanks for your review

Rated 5 out of 5 stars

First to call - Happy Drains !

Have used Happy Drains previously ( a few years ago ) but was presented with a similar problem so called them again. Polite and professional and friendly engineer arrived at the scheduled date and time. They listen to the customer and advise and respond accordingly. Very reasonable prices and problem sorted very quickly - with no mess .

20 October 2025
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Reply from Happy Drains Ltd

thanks for your kind words and the review.

Rated 5 out of 5 stars

Shawn and Alex are very kindly and…

Shawn and Alex are very kindly and helpful. Sort out the job quickly. Reliable engineer. Excellent !

27 October 2025
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Reply from Happy Drains Ltd

Hi

We appreciate you taking the time to leave us a review. We are happy to hear that our service resolved the issue.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

superb

Excellent service! quick response, great communication, And always a happy staff.

24 October 2025
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Reply from Happy Drains Ltd

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards

Rated 5 out of 5 stars

Quick prompt service

Quick prompt service!
Highly Recommended

7 October 2025
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Reply from Happy Drains Ltd

Hi

Thank you very much for your positive feedback.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars
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Reply from Happy Drains Ltd

Hi Jon

We are so glad that you had such a positive experience. Thank you for your feedback and your time.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Exceptional service

I have used happy drains twice now, and their service is exceptional. They have arrived within 2 hours of me calling on both occasions. Very happy,
Friendly and knowledgable chaps, who have fixed the issue, each time with no problems. I wouldn’t use anyone else and have recommended them to others!

9 October 2025
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Reply from Happy Drains Ltd

thanks for your kind words about Happy Drains Lindsay

Rated 5 out of 5 stars

Excellent service

Quick response & excellent service from the team!

11 August 2025
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Reply from Happy Drains Ltd

Thanks for your review Seb

Rated 1 out of 5 stars

Is very bad he can’t work just look be…

Is very bad he can’t work just look be careful whoever use this what ever calls take money not job done for me

16 September 2025
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Reply from Happy Drains Ltd

Hi Tsewang

Thank you for your feed back.

The engineer has attended and completed works but also has recommended to yourself that as this being a shopping mall and you are situated in the middle that you need to contact the maintenance to trace the pipe work so we can return and carry on with the works required.

We do appreciate your frustration and regret that this experience didn’t meet your expectations.

Kind regards

Happy Drains Ltd

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