Happy Drains Ltd Reviews 

362
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, often highlighting the prompt response times and efficient problem resolution. Many appreciate the professional, friendly, and helpful staff who arrive on time and clearly explain the work. Reviewers frequently mention the reasonable and transparent pricing, with the final cost matching the initial quote. However, some customers also noted that the problem was not always resolved, with blockages persisting after the service. A few other people also felt that they were charged for unsuccessful work or faced unexpected additional costs. Additionally, some reviewers mentioned a lack of thorough investigation or that new issues were inadvertently created.

What people talk about most

Service

Customers had positive experiences with service, often praising the clear communication, professionalism, and... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, professional, and... See more

Price

Customers consistently note positive experiences with price, often describing services as straightforward,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the speedy and prompt responses... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising clear communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a blocked drain & contacted Happy Drains on Sunday 11th January 2026. Arran arrived promptly on Monday 12th Jan, lovely young man, very personable & worked so hard to clear our drain, thank y... See more

Company replied

Rated 5 out of 5 stars

We needed our drains serviced, so contacted Happy Drains. The team kept me well informed on timings, and when Jordan arrived he completed the job quickly and efficiently, leaving everything clean and... See more

Company replied

Rated 5 out of 5 stars

We had an emergency issue on the weekend and a very helpful and highly professional young man called Oliver just saved us by coming late night and sorting it all out. Not only he fixed the blockage bu... See more

Company replied

Rated 5 out of 5 stars

The two people who attended were absolutely brilliant. Wessex water turned up and didn’t want to know. Dynorod waked away as did another firm. These two guys were professional and determined to resol... See more

Company replied


Company details

  1. #19 of 21 best companies in Drainage Service
  2. #3 of 3 best companies in Sewage disposal service

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(362)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Blocked drain cleared quickly

The technician came a day early, which with a blocked drain was just what was needed. He was very efficient and the bill was very reasonable

30 September 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Crawford

Thank you for taking the time to leave us a review. We are happy to hear that our service resolved the issue.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Competent and helpful

Happy Drains were very efficient in producing a drainage report for me, and gave me lots of advice about what to do next. Their representative was keen to ensure a thorough check of all the drains was completed so I was able to confirm to builders the layout of the drains before excavations started. The report was clear and very thorough.

2 October 2025
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Reply from Happy Drains Ltd

Hi Ben

Thank you so much for your feedback and review on the CCTV survey that was completed we appreciate it.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Very helpful

Very helpful. Arrived on time and got the job done.

16 October 2025
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Reply from Happy Drains Ltd

Hi John

Thank you very much for your positive feedback.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Excellent service.

I called Happy Drains in the morning and Luke, a very pleasant guy, came in the afternoon and cleared the block in a few minutes. He said it was a very small block.

23 September 2025
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Reply from Happy Drains Ltd

Hi Tajdin

Thank you for sharing your positive experience with us. We'll be sure to pass along your kind words to the engineer.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Fast

Fast, efficient and friendly service with genuine pride taken in the work done

16 October 2025
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Reply from Happy Drains Ltd

Hi Alistair

Thank you so much for the 5 star review it is much appreciated.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

From the initial call to the survey…

From the initial call to the survey being carried out was both friendly and professional. The engineer explained the process and kept me informed me of everything he was doing and when to expect the report.

24 October 2025
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Reply from Happy Drains Ltd

Hi Jean

Thank you for taking the time to leave us a 5 Star review.

We really appreciate your feedback. 😊

Kind regards,

Happy Drains Ltd

Rated 5 out of 5 stars

Prompt service and reasonably priced.

Prompt service and reasonably priced.

4 October 2025
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Reply from Happy Drains Ltd

Hi John

We appreciate you taking the time to leave us feedback. We are happy to hear that you were pleased with the service.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Reliable and honest

Excellent service unlocking a drain. Good communication and prompt arrival of the engineer. A very reasonable price which exactly matched the quote. This is the second time I have used this company and I wouldn't go anywhere else.

14 October 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Frances

Thank you for taking the time to leave us a 5-star review.

Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.

Kind regards

Happy Drains Ltd

Rated 1 out of 5 stars

Worst company ever

Rang for happy drains to come out and unblock drains on property, given a quote for £126 and online says jetting no extra charge. When the two men came out they didn’t bring the jet with them. After an hour they decided they couldn’t sort the issue without the jet so would send someone back out the next day. Didn’t hear any more from them so the next day I called to see what time they were coming. I was told for them to come out it would be £550 after already paying £126 for someone to come and not fix the issue. Eventually they took responsibility and agreed to come out for free for 1 hour. They arrived and wandered round the property, after exactly 60 mins… they couldn’t sort this issue, and blamed the council. Had to get another company to come out, paid more money and the other company unblocked the drain in around 30-40 minutes. The staff from happy drains were clearly incompetent. Never got the money back for a job they couldn’t do! Would not recommend to anyone. We had block drains for 5 days due to them.

3 October 2025
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Reply from Happy Drains Ltd

Thank you for your feedback.
The issue in question was a blockage in the main sewer, which falls under the responsibility of the local water company. As you mentioned, they later attended and cleared it.
You’ve said another company resolved it, which is fine — we’ve always been clear that if you could provide an invoice and report confirming that, we’d be happy to reimburse you. Unfortunately, we haven’t received those details, so we’ve reached something of an impasse.
We do appreciate your frustration and regret that this experience didn’t meet your expectations. Our aim is always to resolve problems efficiently and fairly, and we’re still open to reviewing the matter if you’re able to share supporting information.

Rated 5 out of 5 stars

Excellent

Easy contact, local, efficient, did what was promised

23 September 2025
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Reply from Happy Drains Ltd

Hi

Thank you very much for your positive feedback.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Excellent service

Knowledgable staff who were very helpful and went above what was necessary to provide a comprehensive service. I would certainly use happy drains again.

30 September 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Martin

Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Efficient

Easy to organise, good communication and the technician who attended the job was polite and sorted the issue.

13 October 2025
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Reply from Happy Drains Ltd

Hi Gokce

Thank you for sharing your positive experience with us. We'll be sure to pass along your kind words to the engineer.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Very prompt service

Very prompt service. Good job well done.

9 October 2025
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Reply from Happy Drains Ltd

Hi Theresa

We appreciate you taking the time to leave us feedback.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Blocked drains

Came immediately. Knew what he was talking about. Told me long and short term what was happening. No pressure.

29 September 2025
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Reply from Happy Drains Ltd

Hi Carole

Thank you for leaving us a review and your kind words.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Sink blockage quickly cleared

Sink blockage quickly cleared. The chap made sure the blockage was cleared and made sure any mess was cleaned up

22 September 2025
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Reply from Happy Drains Ltd

Hi Phil

We appreciate you sharing your experience with us. We're so glad to hear that you were happy with the service provided.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Happy Drains have carried out a number…

Happy Drains have carried out a number of different jobs for us including drain clearances, repairs, CCTV drain surveys and gutter modification. They have always been helpful, reliable and reasonably priced. We highly recommend their service :)

27 September 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi

We appreciate you taking the time to leave us a 5-star review! We're happy to hear that you are pleased with our efficient service and thank you for your continuing custom.

Kind regards

Happy Drains Ltd

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