Happy Drains Ltd Reviews 

362
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, often highlighting the prompt response times and efficient problem resolution. Many appreciate the professional, friendly, and helpful staff who arrive on time and clearly explain the work. Reviewers frequently mention the reasonable and transparent pricing, with the final cost matching the initial quote. However, some customers also noted that the problem was not always resolved, with blockages persisting after the service. A few other people also felt that they were charged for unsuccessful work or faced unexpected additional costs. Additionally, some reviewers mentioned a lack of thorough investigation or that new issues were inadvertently created.

What people talk about most

Service

Customers had positive experiences with service, often praising the clear communication, professionalism, and... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, professional, and... See more

Price

Customers consistently note positive experiences with price, often describing services as straightforward,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the speedy and prompt responses... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising clear communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a blocked drain & contacted Happy Drains on Sunday 11th January 2026. Arran arrived promptly on Monday 12th Jan, lovely young man, very personable & worked so hard to clear our drain, thank y... See more

Company replied

Rated 5 out of 5 stars

We needed our drains serviced, so contacted Happy Drains. The team kept me well informed on timings, and when Jordan arrived he completed the job quickly and efficiently, leaving everything clean and... See more

Company replied

Rated 5 out of 5 stars

We had an emergency issue on the weekend and a very helpful and highly professional young man called Oliver just saved us by coming late night and sorting it all out. Not only he fixed the blockage bu... See more

Company replied

Rated 5 out of 5 stars

The two people who attended were absolutely brilliant. Wessex water turned up and didn’t want to know. Dynorod waked away as did another firm. These two guys were professional and determined to resol... See more

Company replied


Company details

  1. #19 of 21 best companies in Drainage Service
  2. #3 of 3 best companies in Sewage disposal service

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(362)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clearing multiple drains and pipework

Arrived promptly, were friendly and helpful, solved the problem quickly and went beyond by checking neighbours drain and potential long-term downstream problem also, plus advised how to take it up with the water company. Great to have a fixed affordable price and would definitely recommend.

1 August 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Elliot

We're happy to hear that you had such a positive experience! It's great to know that the work was completed efficiently and to your satisfaction. Thank you for sharing your feedback.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

professional job

carried out the job effectively and quickly and helpful in explaining what was going on; report ready the next day. Not their fault that the scan didn't answer my questions

4 August 2025
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Reply from Happy Drains Ltd

Hi Diana

We appreciate you taking the time to leave us feedback. We are happy to hear that you were pleased with the service.

Kind regards

Happy Drains Ltd

Rated 1 out of 5 stars

He missed where the roding point was

He missed where the roding point was, had to get another drain company in who found it immediately and unblocked the 4ft of pipe in 2min, only charged £40

23 July 2025
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Reply from Happy Drains Ltd

good afternoon Dean sorry to read the review we have had the opportunity to look at the job and can see we attempted to clear using several tools and due to pipework set up we were unsuccessful and reduced the charge accordingly. if you would like to send us the invoice and this shows we missed something we will happily re fund payment made.

Rated 5 out of 5 stars

It was all carried out efficiently and…

It was all carried out efficiently and explained to me in a manner that was easy to understand

8 August 2025
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Reply from Happy Drains Ltd

Hi Isobel

Thank you for your kind words and 5* review, glad to hear that the CCTV survey was completed efficiently and easy to understand.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service, professional workmanship and attitude tackling a complicated situation and very friendly - Thanks again!

14 August 2025
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Reply from Happy Drains Ltd

Hi Pat

Thank you for leaving us a review, glad to hear that the engineer was professional, kind and polite and dealt with the job without any problems.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Quick Response

My main drain connection to the sewer had block, only found out late saturday morning. Was potentially a big job so didn't want to risk tying myself and having a blocked drain until monday.
Happy drains were able to squeeze me in.
It was quick to unblock and now i've seen it done i can easily do again. The gent was polite & professional. Had to was down myself after to clear it and would have liked the sewer jeted as the same time how ever this i understand is not something offered on the emergency service. All in all very happy to not have a blocked sewer exit!
Thank you for your help.

16 August 2025
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Reply from Happy Drains Ltd

Hi Paul

We appreciate you sharing your experience regards the work that was completed efficiently.

Thank you for your kind feedback.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Brilliant!

Knew what to do, fixed the issue, clear in communication. Definitely recommend

26 August 2025
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Reply from Happy Drains Ltd

Hi Anant

Thank you for leaving us a review and your kind words.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Excellent service

Excellent service, I put a poor review on previously in error, so apologies to Happy Drains

15 August 2025
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Reply from Happy Drains Ltd

Hi Andy

Thank you very much for your kind words and the 5 Star review.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Have used Happy Drains a number of…

Have used Happy Drains a number of times over the last few years. Always a very prompt service from making the call and arriving on site. I have a couple of rented properties and I know when I call happy drains they will be there when they say they will. Always report back there findings once the jobs completed. Great value.

21 August 2025
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Reply from Happy Drains Ltd

Hi Derek

Thank you for the 5 Star review, we appreciate your business and look forward to helping you again!

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Fast & Efficient Service and good…

Fast & Efficient Service and good communication throughout

21 August 2025
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Reply from Happy Drains Ltd

Hi Mr Appleby

Thank you for your kind words and review, happy to hear you found our service fast and efficient.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Problem solved

Arrived promptly, professional, good advice, diagnosed,explained and solved the problem.

13 July 2025
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Reply from Happy Drains Ltd

Hi Anne

Thank you for your positive feedback; we appreciate it.

We're happy to hear that the engineer was professional and prompt.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Happy Customer !

The company is reliable and reasonable when it comes to pricing a job.
Need I say more?

4 September 2025
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Reply from Happy Drains Ltd

Hi Stephen

Thank you for our review, and the positive feedback.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Happy Drains give great service

Happy Drains have a great team full of experience and are extremely helpful and efficient. It is always a pleasure dealing with them.

19 August 2025
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Reply from Happy Drains Ltd

Hi Barry

Thank you very much for our 5* review, we are so pleased to hear this feedback for our team of engineers. We look forward to helping you with any issues in the future.

Kind regards

Happy Drains Ltd

Rated 1 out of 5 stars

Technicians reasonable to deal with but…

Technicians reasonable to deal with but highly unprofessional phone operator. Ripped me off with hidden T&Cs and didn’t resolve anything.

14 July 2025
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Reply from Happy Drains Ltd

Hi Joel

Sorry to hear the feedback with regards the office operator this is something we obviously do not want to hear and apologise on behalf of the team at Happy Drains Ltd.

In reference the work, I believe the main manhole had been built over so unfortunately we didn't have the required access to complete the works as per our confirmation emailed at time of booking.

Kind regards

Happy Drains Ltd

Rated 4 out of 5 stars

The engineer was very polite

The engineer was very polite, knowledgeable & wrote a very detailed survey of my house / road sewage problems

3 August 2025
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Reply from Happy Drains Ltd

Hi Susan

Thank you so much for your feedback and review on the CCTV survey that was completed we appreciate it.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

No fuss

Prompt service. Quick and efficient unblocking of my problematic drain. Friendly and polite Happy Drains guy. Always lets me know how far away he is from my house with a call. Gets the job done without any fuss.

14 July 2025
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Reply from Happy Drains Ltd

Hi Jane

We are so glad that you had such a positive experience. Thank you for your feedback and your time.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

I got the appointment very quickly and…

I got the appointment very quickly and the engineer arrived in time and done the job very fast

11 August 2025
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Reply from Happy Drains Ltd

Hi Braganca

We appreciate you sharing your experience with us. We're so glad to hear that you were happy with the service provided.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Good service

29 August 2025
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Reply from Happy Drains Ltd

Hi Surendran

We are so glad that you had such a positive experience. Thank you for your feedback and your time.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Arrived within an hour of a phone call

Arrived within an hour of a phone call. Sorted the problem very quickly. Very nice man.

10 September 2025
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Reply from Happy Drains Ltd

Hi Joanna

We appreciate you taking the time to leave us a review. We are happy to hear that our service resolved the issue quickly and efficiently for you.

Kind regards

Happy Drains Ltd

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