Happy Drains Ltd Reviews 

362
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, often highlighting the prompt response times and efficient problem resolution. Many appreciate the professional, friendly, and helpful staff who arrive on time and clearly explain the work. Reviewers frequently mention the reasonable and transparent pricing, with the final cost matching the initial quote. However, some customers also noted that the problem was not always resolved, with blockages persisting after the service. A few other people also felt that they were charged for unsuccessful work or faced unexpected additional costs. Additionally, some reviewers mentioned a lack of thorough investigation or that new issues were inadvertently created.

What people talk about most

Service

Customers had positive experiences with service, often praising the clear communication, professionalism, and... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, professional, and... See more

Price

Customers consistently note positive experiences with price, often describing services as straightforward,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the speedy and prompt responses... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising clear communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a blocked drain & contacted Happy Drains on Sunday 11th January 2026. Arran arrived promptly on Monday 12th Jan, lovely young man, very personable & worked so hard to clear our drain, thank y... See more

Company replied

Rated 5 out of 5 stars

We needed our drains serviced, so contacted Happy Drains. The team kept me well informed on timings, and when Jordan arrived he completed the job quickly and efficiently, leaving everything clean and... See more

Company replied

Rated 5 out of 5 stars

We had an emergency issue on the weekend and a very helpful and highly professional young man called Oliver just saved us by coming late night and sorting it all out. Not only he fixed the blockage bu... See more

Company replied

Rated 5 out of 5 stars

The two people who attended were absolutely brilliant. Wessex water turned up and didn’t want to know. Dynorod waked away as did another firm. These two guys were professional and determined to resol... See more

Company replied


Company details

  1. #19 of 21 best companies in Drainage Service
  2. #3 of 3 best companies in Sewage disposal service

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(362)

251 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Blockage located & cleared efficiently

Blockage located & cleared efficiently. Left site clean & tidy. Operative kept us informed at all times.

31 October 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Ray

We're happy to hear that the service was efficient. Thank you for your positive feedback; we appreciate it very much.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Very professional

Timely and courteous. Knowledgeable and professional.

24 October 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi

Thank you for your positive feedback and your time and the 5 Star review.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Excellent

Excellent. They found the problem and resolved it quickly.

18 October 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Lisa

We appreciate you sharing your experience with us. We're so glad to hear that you were happy with the service provided.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Very happy!

On time. Polite. Helpful. Resolved the problem. Didn't charge for 'extras'.

14 October 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi

We appreciate you taking the time to leave us a review. We are happy to hear that our service resolved the issue quickly and efficiently for you.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Blocked drain

Quick response

9 October 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Stuart

We are so glad that you had such a positive experience. Thank you for your feedback and your time.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

👍 👍👍👍

👍 👍👍👍👍👍👍👍👍👍

4 October 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Thank you very much for the 5 star review it is much appreciated.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Happy Drains Excelent Service

Happy Drains came out promptly when we had a drainage issue, and their engineers couldn’t have been more professional or friendly. Our young grandson was fascinated by the whole process once the (very deep!) manhole was opened, and the engineer was wonderful with him — even explaining what the 3000 psi water jet did!

The blockage was cleared quickly and efficiently. I also appreciated that they did not want cash, and that payment was made correctly via invoice by email —a nice, modern touch that inspires confidence.

All in all, a great experience from start to finish. I’d thoroughly recommend Happy Drains to anyone needing fast, friendly, and professional help with their drains.

27 October 2025
Unprompted review
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Chris

Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that our customer service was able to meet your expectations.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Excellent service

Excellent service - very quick and sorted the issue there and then - thank you

6 October 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Richard

Thank you very much for the 5 star review it is much appreciated.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

We would recommend Happy Drains 💯

We would recommend Happy Drains 💯
A very helpful experienced professional company full reports and helped us sort out the problem
I will definitely use them again if necessary

21 October 2025
Unprompted review
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Linda

We appreciate you sharing your experience regards the work that was completed efficiently.

Thank you for your kind feedback and 5 Star review.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Amazing service from Happy Drains

Amazing service from Happy Drains. They came out the same day, found the problem and were able to provide a solution and advice for any future issues that may arise.

Would 100% recommend them.

14 October 2025
Unprompted review
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Rachel

We're happy to hear that you had such a positive experience! and the work was completed efficiently. Thank you for sharing your feedback and the 5 Star review.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

I commissioned a cctv drain survey with…

I commissioned a cctv drain survey with Happy Drains following a recommendation from my surveyor, as part of a pre-purchase inspection. They organised for someone to attend the next day, and I received the report within 3 working days. Happy Drains were understanding regarding my impatience to see the report but this did not stop them providing an excellent service. Max made very clear that he and his team stood by to answer any questions I had, given he technical nature of the report, and ultimately once I received it, went through and explained it on the phone in a very helpful way. I'm happy I chose Happy Drains and to recommend them to other customers.

2 October 2025
Unprompted review
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi

We're happy to hear that you had such a positive experience with regards Happy Drains completing a CCTV survey.! It's great to know that the work was completed efficiently. Thank you for sharing your feedback and your five star review.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

We got the best service ever

We got the best service ever. Extremely pleased with end result.

7 October 2025
Unprompted review
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Cristina

It's great to know that the work was completed efficiently and to your satisfaction.

Thank you for your 5 Star review.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Can’t recommend Tommy and Gordon…

Can’t recommend Tommy and Gordon enough. Hardworking, honest and friendly.

1 October 2025
Unprompted review
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Julianna

Thank you so much for the 5 star review it is much appreciated.

Kind regards

Happy Drains Ltd

Rated 1 out of 5 stars

Truly terrible service - do not book

Truly terrible service. Sent around an engineer to fix the blockage, he did a rushed job, was clearly in a hurry and barely spent 15 mins of the one hour appointment. He didn’t fix the pipe back on properly so created a leak that did not exist. When I realised I tried my best to screw it back on to stop the leak. I contacted the company and was met with hostility and aggression, no accountability. Claims that since I had touched it it was my fault. So I’m supposed to leave an active leak alone? There was no leak before the engineer attended, there was one after he left. Terrible service, rude staff, would never recommend.

24 September 2025
Unprompted review
Happy Drains Ltd logo

Reply from Happy Drains Ltd

sorry to read the review after reading the Engineers site notes and viewing both his and yours photos we can see that the job we was called to carry out to clear the pipework of a blockage was completed. you had informed the engineer that chemicals had been used the engineer took photos upon completion that quite clearly show the sink waste and over flow fitting are corroded and heavily scaled which will require a Plumber to renew the engineer done a full test showing flow was restored with no leaks.

Rated 5 out of 5 stars

Great friendly service

Great friendly service, drain unblocked within two hours of call.

19 September 2025
Unprompted review
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Steven

Thank you for the 5 Star review and sharing your feedback it is much appreciated.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

our go to team of experts

great team who know their stuff and communicate in an honest and frank fashion, we are repeat customers

29 August 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Kirsty

Thank you for your positive feedback and your time.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Great service

The service was a prompt and efficient one. The engineer was professional and helpful.

26 August 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Febi

We're happy to hear that you had such a positive experience! It's great to know that the work was completed efficiently. Thank you for sharing your feedback.

Kind regards

Happy Drains Ltd

Rated 5 out of 5 stars

Can’t go wrong

Excellent communication right on time great job done always and reasonably priced. I am always happy.

3 September 2025
Happy Drains Ltd logo

Reply from Happy Drains Ltd

Hi Mr Mohammad

Thank you so much for our 5* review.

We are glad to hear that the engineer was prompt and the job was completed successfully. We shall look forward to resolving any drainage issue needs you have in the future!

Kind regards


Happy Drains Ltd

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look